Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the scheduling of the delivery of our two 16ft pods to be delivered on the 5th. The Pods driver delivered one pod that did NOT belong to us. We told the driver who continued to reload it and told him we didn't think it fair we be delivered a second delivery fee for a PODs Company MISTAKE. He assured us we would not and that our pod would be delivered the next day. In checking an email we received from Pods it noted our Pod could not be delivered due to obstructions on our property. That was a blatant lie. The driver had someone elses pod. Someone from ****** *****. I immediately called pods again about the lie and spoke with a representative who also confirmed that we would NOT be charged for their mistake. Well in checking our bank account I noticed that Pods did indeed charge us ****** on top of the ****** we had previously been charged for the delivery. Thats another story. I immediately called pods again and the representative assured it was just a pre authorization and would not go through. IT HAS GONE THROUGH our bank and we require a return of the ****** which was charged on 9/7/25. Pods has charged us a fee for a PODS MISTAKE! We expect this to be refunded and corrected at once. I have never been so disappointed in a company.

  

  Business Response

  Date: 09/11/2025

  I am in receipt of your correspondence regarding PODS customer ********* *****. On September 9, 2025, we attempted to contact Ms. ***** to discuss the matter and work toward a resolution. As we were unable to connect, a voicemail was left the same day advising that an email would follow. The account review has since been completed, and we can confirm that no duplicate charge occurred. At this time, we are awaiting the customers response.

  
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Ms. ***** may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service and takes seriously any instance where a customer is not completely satisfied. When concerns are raised, we review the processes involved and take appropriate measures to address the feedback provided.

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes the ft worth location for pods has ruined my life entirely. all my belonging were ruined, they lie and need to be investigated for falsifying documents, and payments as well. and they try to illegally hold on to your belongings as well. and i actually have pictures and a video of my belongings with rat droppings and rats all up and through my stuff. they need to be investigated

  

  Business Response

  Date: 09/03/2025

  I acknowledge receipt of your correspondence regarding the customer from **********************, Divine ******. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented. Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them.
  Given that the customer's concerns are specifically related to the denial of the claim, we kindly request that this complaint be removed from PODS Enterprises, LLC and forwarded to ************ at ******************************************************. When forwarding, please reference the complaint filed with the West Florida BBB, complaint # [23687524 ], on behalf of Divine ******.
  Should the customer wish to dispute the denial of their claim, they will need to contact ************ directly in writing or by responding to their emailed communications and follow their dispute process.
  At PODS Enterprises, LLC, we highly value our customers and are committed to maintaining the highest standards in the industry. We deeply regret any inconvenience Divine ****** may have experienced. We take pride in our quality customer service and are disappointed that Divine ****** feels their experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and address the processes that led to the customers feedback. With this response, ********************** considers the matter appropriately addressed and forwarded.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23687524
  
  I am rejecting this response because: I have literally lost everything their was literally rat droppings on my son's things everything was destroyed I will be taking it up with my lawyer... I have evidence beyond evidence they even lied about documents and called it fake even though it has their name on the documents sent to me. So pods are liars and I'm letting the world know that they are. I'm a top rated ****** reviewer and people take my opinion seriously. 
  
  Sincerely,
  
  Divine ******

  

  Business Response

  Date: 09/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Divine ******. Per our previous response on 09/03/2025. PODS Enterprises, LLCs position on this matter remains unchanged. Please be advised that the Contents Protection Option (CPO) coverage you purchased is administered by a third-party company, ************, not by PODS Enterprises, LLC. As such, we can only provide information regarding how the coverage was initially presented.
  
  ************ is responsible for reviewing claims and making the final determination. Therefore, any questions, disputes, or requests for updates about your claim should be directed to ************ directly.
  
  Since your concerns relate specifically to the denial of your claim, we kindly ask that this complaint be removed from PODS Enterprises, LLC and forwarded to ************ at:
  
  ***********************************
  *****************
  
  Please reference the ************ BBB complaint number [********], filed on behalf of *******************, when submitting your complaint.
  
  If you wish to dispute the claim denial, you must contact ************ in writing or respond to their email communications and follow their dispute process.
  
  While we regret that we cannot change our position on this issue, please be assured that your case was thoroughly reviewed to ensure accuracy.
  

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a container from PODs with the understanding that they would deliver it any where. It is even advertised that they will do so. At the time of the order I was not sure where I was going to go, so I stressed the delevier any where part. I was told that they would deliver any where. They now will not deliver my stuff the advertisement that they make is false I want full refund

  

  Business Response

  Date: 08/28/2025

  RE:       ******* ****** (***** ******) (CID 171184971)
               Complaint #: ********
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***** ******. A review of this case confirms that the container was booked online, with the selected service plan including delivery to the Mr. ******** location and removal after use. Follow-up calls indicate that the Mr. ****** later requested storage at the PODS facility. When an updated ZIP code for redelivery was provided, it was confirmed that the new location was outside of PODS service area. This information was communicated both by phone and through the online scheduling system, which also restricts bookings for unsupported ZIP codes. PODS does not advertise delivery to any location without ******************** areas are subject to service availability based on specific ZIP codes,which are verified prior to scheduling. While we regret any inconvenience experienced,the service availability communicated was consistent with company policy and system capabilities. Should Mr. ****** wish to further discuss the case or the account, ********************** directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ****** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with pods began in May 2025. I encountered issues with a container that was left at a location beyond the allowed timeframe, resulting in an intern needing to reimburse the cost charged by the establishment. Throughout my interactions with this company, I have been increasingly disappointed by the clear lack of communication. When it came time to deliver the pod to my establishment, the delivery was unexpectedly canceled. This cancellation was just one of several problems I faced with pickups and deliveries, leading to an unnecessary additional month of storage fees. I have reached out multiple times seeking a resolution, yet I have not received any response regarding this matter. I am seeking immediate attention and resolution to this issue.Despite my numerous attempts to contact the company, I am formally requesting reimbursement for the extra month of storage fees. The ongoing disregard for customer concerns is both disrespectful and unacceptable. I expect prompt action on this matter.

  

  Business Response

  Date: 09/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** *****. A credit for the additional months rent has been approved, effectively resolving ************************** concerns. The credit will  reflect in your account within 5 to 7 business days. 

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods canceled my delivery date three times. And they are refusing to give me any kind of compensation even though I had brought movers with to unload the pod when I arrived on August 3, but those movers had to fly home to ********* then I hired a moving company here in ********** I had to cancel them And then reschedule. They also charged me for August rent which my pod was in transit at that time and the first time they canceled. They said I gota $500 credit which is not reflected in my bill.

  

  Business Response

  Date: 08/29/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ****** **********. A review of the situation has been completed, and the customer has been in contact with a ********************** Customer Advocate for ongoing assistance.

  
  On July 29, ****** ********** requested redelivery for August 4. She was informed that transportation to the destination needed to be scheduled first. Transportation was confirmed for August 8, and redelivery was then scheduled for August 18. Due to unforeseen circumstances reported on August 15, redelivery was rescheduled by the ************** to August 21.

  
  PODS Enterprises, LLC continues to work with the customer toward a satisfactory resolution and remains committed to addressing any concerns.

  
  We place tremendous value on our customers and strive to maintain the highest standards in the industry. PODS Enterprises, LLC is dedicated to quality customer service and remains attentive to customer feedback, reviewing processes as needed to ensure we meet expectations.

• Initial Complaint

  Date:08/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background back in ****************************** 2018 I lost my house I finally got a job in ****** and was being forced out of my house so I put my belongings into a POD because I heard they were veteran friendly. I bounced around from year to year and finally in 2025 I am settled and able to take care of this issue. I have faithfully paid from 2018 to today which amounts to well over $18K and according to the order confirmation and the change orders it was quoted at $2887.46 to be delivered out to Neveda well because of disabilities I had to move around family in ************** which is not all the miles out to Neveda I called today and spoke to a Lady named Shy and she quoted me $4311.78 to get it delivered in 7-10 days and I had to give them ALL THE MONEY UPFRONT? I am not comfortable doing that as you have NO leg to stand on if they reroute your stuff, steal your stuff, or have an accident and your stuff is damaged. I asked to speak to a supervisor then a Lady named **** got on the phone and said the same thing. I could understand half upfront and then the rest upon delivery but ALL upfront? I am not asking to get this done free but to have this price doubled that is a little excessive when I have paid rent on this POD to do nothing but sit in a warehouse. I would like to get this taken care of so that I dont have to continue paying rent on this POD month after month but I truly believe that $4311 a excessive and I would really like to get a fair shake on this. See page 2 of each change order for the price for sending it out to ****** and I am in ************** which is less mileage.

  

  Business Response

  Date: 09/02/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC and customer ****** ****.
  On August 29, 2025, an attempt was made to contact Ms. **** to discuss her concerns. Unfortunately, the attempt was unsuccessful, and a voicemail was left.
  Please note that PODS pricing is subject to change based on several factors. When Ms. **** initially booked her order in 2018, the destination was listed as ZIP code *****. At that time, she secured the transportation fee based on the rates applicable to that ZIP code.
  Since then, pricing has been adjusted to reflect current operational costs. The updated destination of ZIP code ***************************************** accordance with our current pricing model. It's also important to note that, even had the original ZIP code **************** unchanged, the cost to that location has also increased over time.
  We place tremendous value on our customers and remain committed to upholding the highest standards in the industry. We sincerely regret any inconvenience Ms. **** may have experienced. PODS Enterprises, LLC takes pride in providing quality customer service, and we regret that Ms. **** feels her experience was less than satisfactory.
  We sincerely apologize for any dissatisfaction and appreciate the opportunity to address this matter.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23783576
  
  I am rejecting this response because: On three different times a ***** from phone # ************ I was trying to work with him to get my POD back to be able to get this debt paid and get away from this business as the charges keep rising all the time.  I was quoted from ***** $3149.42 but when I tried to get him back on the line at that number above the customer service people kept telling me that they have NO ***** that works there.  I dont mind paying what is responsible but all the woman I talked to at your customer service line quoted me prices of $4311.78 and $8226.36.  I dont have that kind of money as I was homeless for a long while and now have the $2887.00 to get my stuff.  That is what I was quoted to get it from the begining.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/12/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC and customer ****** ****. 
  Our records indicate that Ms. **** did not secure a quote associated with ZIP code ***** at the rate she mentioned. Please note that, our economic is always revolving which affects all companies, it is industry standard for quotes to be considered estimates only. Additionally, all quotes are typically valid for a limited time.
  We appreciate your feedback, and it has been noted. Thank you for the opportunity to address your concerns.

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23783576
  
  I am rejecting this response because: I am closer than the original quote for the moving/delivery of my POD as stated it was quoted at $2887.46 to be delivered to ************. I am in ******************** now which means the distance is 1072 miles less the original miles were 2077 from ********** va to *****. So again I am asking to honor that qoated price and deliver my POD here in ************** so that I can be done with this bill.  Again I have paid thousands over the years to your company and I need that money to live on.  I have the $2887 and it took me a while to get that I dont want to want another 10 years to get more and then you will say prices have raisen again.  I am asking as a valid customer so that this can be done with please.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a small POD (8 ft) delivered to my house on August 15th. Note: I have used PODS many times in the past without an issue. I have used it on multiple concrete driveways as well - all older and not as nice as this one. However this time black tire like marks were left all over the driveway. As soon as I noticed, less than an hour Id say after it was delivered, I called to report it. They said the driver was aware and had reported it as well. Pictures were sent in, my statement was sent in, and today, I was informed they are denying to do anything. They blamed the temperatures, the ** rays, and even stated my driveway may not have been properly sealed! Are you kidding me!!! Let me tell you I have only been in this house a year and when I moved in, I used a much larger POD without an issue to my driveway. How dare they? They also mentioned that it wasnt intentional damage so they are not at fault. They need held accountable

  

  Business Response

  Date: 08/25/2025

  We are in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *******. A review of the situation has been completed, and the customer has been in contact with a ********************** Customer Advocate for assistance.
  Upon receiving your concern, PODS conducted a thorough investigation, including consultation with the local operations team responsible for the delivery. Our records confirm that the container was placed according to the customers instructions, and ********************** personnel operated all equipment in accordance with standard procedures and with due care. Based on this review, no negligence was identified.
  As noted in the rental agreement, customers acknowledge that the placement area must have adequate space and structural integrity to support the container and equipment, and assume responsibility for any resulting impact to surfaces such as lawns or driveways. Tire marks and other surface impressions can occur due to factors beyond PODS control, including weather conditions, surface temperature, UV exposure, and the condition of the driveway sealer. These marks are typically temporary and fade over time.
  Our investigation confirms that PODS personnel operated the equipment properly during both placement and retrieval.
  PODS places tremendous value on its customers and is committed to maintaining the highest standards in the industry. We regret any inconvenience ***** ******* may have experienced and sincerely apologize for any aspect of her experience that did not meet her expectations. When customers provide feedback, we review the relevant processes and take appropriate measures to address their concerns.
  

• Initial Complaint

  Date:08/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PODS Enterprises LLC for breach of contract, denial of access to my storage unit, and mishandling of my property. In August 2023, PODS first breached our agreement by denying me lawful access. They later claimed that paperwork I signed after this breach negated my rights, which is legally invalid.PODS violated multiple laws: OCGA ******* (Georgia Duties of ******************************** Facilities) by failing to allow lawful access and maintain proper records; ********************************* Storage Facility Liens by asserting ownership without following lien procedures; UCC ***** & ***** for anticipatory breach and failure to provide adequate assurance; and OCGA 10-1-390 (Georgia Fair Business Practices Act) by engaging in deceptive practices and misrepresenting my obligations.I have submitted extensive evidence: a formal demand letter requesting acknowledgment and preservation of evidence; Exhibit A showing my balance was not $0; Exhibit C with text messages confirming access was denied; emails documenting communications with PODS; an itemized receipts table of damages; and a ************************* of Evidence letter ensuring all relevant evidence is retained.PODS refused to provide a direct legal contact, forcing me to forward correspondence to **** ******** *************************************** Their actions have caused financial loss, emotional distress, and denied me access to property I legally own.While primarily civil, PODS conduct may also constitute criminal violations under Georgia and Texas law, including potential theft or conversion.Requested resolution: immediate acknowledgment of my demand, restoration of access, compensation for documented damages, and assurance that all evidence is preserved. PODS failure to comply with legal statutes and contractual obligations warrants BBB investigation and action.

  

  Business Response

  Date: 08/29/2025

  I am in receipt of your correspondence concerning ***** **** ******   Due to ***** **** ****** concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to ***** **** ****** directly to discuss.  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** **** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** **** ******  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23768692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **** ******

  After multiple communications via a phone calls with pods customer service where I explained the situation. Me informing them of the documentation I had and law that were broken/breach of contract. I was hung up on, disregarded, or told well you signed this paperwork. That there was no actual legal department, to send my documentation over to which are all unacceptable. I had to do a internet search to find the corporate number whose voicemail box is full so you can't leave a message. Multipleemails with legal reasonable timeframes sent. Nothing was ever accomplished until me having to file this complaint just to get an actual communication backis egregious. I have my phone logs and some recordings as evidence. With the reasonable time being passed to heave this resolved I've already went ahead and filled with my local county courts. 

  

  Business Response

  Date: 09/09/2025

  
  PODS acknowledges receipt of Mr. ******* complaint. We respectfully disagree with his assertions that PODS violated any laws. ********* rented a container from PODS but subsequently fell behind on his payments. To address the accruing charges for which he would remain liable,PODS ****************************** offered in writing him the option to authorize the sale of his stored contents. In March 2024, Mr. ****** signed PODS standard form granting such authorization. PODS proceeded with the sale of his items in December 2024. While we understand that Mr. ****** is dissatisfied with this outcome, PODS acted in accordance with the terms of the agreement he executed and returned to us.  

  Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:08/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Booked a 16ft POD ********* to ***********************. The Pod was supposed to be delivered on August 2, 2025. I flew into ********** and rented a car on July *******. I scheduled the movers on August 3, 2025 and was returning to ********* on August 4, 2025. On August 1, I was informed by PODS they only deliver on Tuesdays and Thursday. The next day they could deliver is on August 5, 2025. I had reservations to leave on August 4. The movers were booked for 3 weeks and not available. I care for my 88 year old mother and her caregiver could not stay with her any longer. And there were no later flights available. I only flew to ** to unload the **** The PODS scheduling department scheduled me on a non deliverable date. That was 100% there fault. I paid $3,000.00 for delivery and to date they still have my **** I also incured traveling expeses of $2,500. The dispute department did not contact until August 12, 2025. I will never use PODS.

  

  Business Response

  Date: 08/29/2025

  I am in receipt of your correspondence regarding the PODS customer, ***** ****.
  We reached out to Ms. **** on August 22nd, August 27th, and August 29th, 2025, to address the issue she initiated and to discuss scheduling concerns.
  We are currently awaiting her response.
   We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23768440
  
  I am rejecting this response because: Pods has never reached out to me on August 22, 27, 29. Who exactly reached out to me and how did they try to contact me? I have no email from PODS representative. They did try to reschedule the delivery but I am not living in **************. I flew to ************** on July 31, 2025 to empty the pod on August 2, 2025. Which I was contracted August 2, 2025 for delivery.  I have over $2,000 in damages because my pod was not delivered on August 2, 2025. They are in possession of my *** and have been paid $3,200.00. To date they have not compensated me for there scheduling failure. I am available to discuss compensation. Why were they contacting me? There response to BBB was very vague with no resolution and proof of anyone trying to contact me. I requested to speak with a senior representative to resolve this matter weeks ago with no response from PODS.  I live in **** not ************** unless pods pays for my damages I will not spend $2,000 more to fly to ************** rent a car pay for parking and also pay for elder care for my 88 year old mother. I have attempted to resolve this matter for weeks with no results. Please see attachments. I will be in ************** September ***** 2025. Pods needs to reach out to me via email (for the records) with a compensation so we can resolve this matter and have my possessions delivered. ******* has already assumed guilt in not delivering the *** on August 2, 2025. Pods needs to compensate me for all the aggravation and stress and monetary loss I have incurred .   I am requesting full refund on my credit card  of  ($3,200.00) and delivery of my Pod on September 25, 2025 at ******************************* 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ****. On September 9th, 2025, our PODS advocate reached out to ***** Wests to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and we are currently waiting on acceptance of offer, and signed release. 
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ****  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****   experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23768440
  
  I am rejecting this response because:

  On July 7, 2025 I scheduled my PODS service from ***************** **** to ***** **************. PODS dropped off the container July *******, pick up was July 25, 2025 to ship to the warehouse in **************************. The *** arrived at the warehouse on August 1, 2025. Delivery to my property was scheduled for August 2, 2025 and pick up the empty container on August 5, 2025.
  
  On July 8, 2025 I scheduled my United Airline flight from **** to ************** on July 29, 2025 arriving ************** departing back to **** on August 4, 2025. I paid $525.00 for a round trip ticket. I also rented a car from ***** for the same dates and picked the car up at *******************. The car rental fee was $642.06.  I parked at the ******************************** from July 3****** to August 4, 2025 and paid $161.00.  I hired Tiger Town Movers on August 3, 2025 to unload my *** and paid them $425.00. I arranged 24 hour care at ******* Nursing home for 7 days for my 88 year old mother. I paid $1323.00 for her care so I could meet the *** in ************** to unload. The only reason I traveled to ************** was to meet the *** and expedite the unloading to our new home.
  
  On August 1, 2025 I called the PODS customer service center and spoke to ****** from ********** to find out what time the *** would be arriving the next day  on August 2, 2025. ****** told me that the *** was not scheduled for August 2, 2025 and that she had no more information. I asked to speak to a supervisor and she said the only thing she could do was to open a dispute, which I did. ****** told that the dispute department would contact me within 72 hours. I explained I was leaving on August 4, 2025 to go home and 72 hours would have been Wednesdays August 6, 2025 until PODS dispute advocates would be contacting me.  ****** said there was nothing she could do. So I flew home on my scheduled fight with no explanation why PODS did not deliver my PODS container on my contracted date of August 2, 2025. I requested to be called by a PODS supervisor ASAP, which never happened to explain why no delivery. As part of the dispute I filed all the details of the case on August ******. Finally 7 days after I filed the dispute and flew home
  
  On August 8, 2025 ******* from PODS wrote:
  
  Dear ***** ****,
  
   
  
  Thank you for your patience while we thoroughly reviewed your concerns related to the redelivery of your container via your case 02237765.
  
  After a full review of your account and service history, we found that your container was originally scheduled for redelivery on 8/2. Unfortunately, this date was later identified as a non-serviceable day for your destination area, which only allows service on Tuesdays and Thursdays. As a result, the redelivery was moved to the next available service date of 8/5. This adjustment was necessary and confirmed by our local market team under Case #********.
  
  We truly regret the frustration this caused, especially with the timing of your upcoming travel. While the situation resulted in a 3-day delay, the redelivery was successfully rescheduled to 8/5. However, we understand from your notes that you chose to remove that rescheduled date due to your travel plans, and we respect that decision.
  
  To recognize the inconvenience caused by the scheduling error and the impact it had on your plans, weve approved a refund of $211.37. Please reply directly to this email to confirm the resolution. Once we receive your confirmation, we will submit the request, and the refund will be processed to your primary card on file, depending on the status of your account. Depending on the method of refund, the amount should reflect in your account within 3-14 business days after your confirmation.
  
  In regard to your request for compensation, were unable to waive the upcoming two months of rental fees as requested. This is because the delay itself did not result in additional monthly rental charges, the redelivery could have been completed on 8/5 (prior to your next billing cycle on the 19th) and still can be if rescheduled.
  
  We understand that this situation has been disruptive, and were sorry it didnt go as smoothly as you expected. Please know that our intention is always to support you throughout your move, and we remain available to assist in rescheduling your redelivery whenever youre ready.
  
  Thank you again for being a PODS customer.
  
  Sincerely,
  
  *******
  Customer Advocacy - Customer Resolution Specialist
  
  ********************** took it upon there selves to reschedule me on August ******,a date that I was not going to be in ************** and never contacted me that August 2, 2025 was a non-serviceable date.  PODS had 30 days from July 7, 2025 to August 1, ****************** on the scheduling conflict which PODS never did. I would have changed my travel plans to adjust for the delivery. I RED FLAGGED the delivery by filing the dispute. So on August 1, 2025  a day before the contracted delivery PODS decided  to change the date to August 5, *************************** I had no idea why the delivery was not made until ******* emailed me admitting the *** knowingly  for 30 days were not going to deliver my *** on August 2, 2025 offering me $211.37 after I spent over $3,000 for the trip and movers. I declined the offer and requested a senior *** representative  to contact me. I also requested documentation of all phone transcripts. 
  
  Finally on August 25, 2025 ******* ***** from PODS emailed me, after PODS was contacted by the BBB and other federal agencies that I filed complaints with, needing all receipts  and statements from me, which I already submitted all the receipts and statements to ******* so she could do another investigation on the case. On September 9, 2025, 15 days later
  
   ******* writes:
  
  In receipt of your correspondence regarding your claim, we would like to confirm that a complete review of your concerns has been conducted. Based on the facts of that review, the resolution was deemed appropriate.
  
  In the interest of providing the best customer experience, we conducted an additional review upon receiving your feedback. After careful consideration, our position remains unchanged. The maximum refund we are able to provide is One thousand one hundred ninety-eight dollars and 00/100 ($1,198.00), contingent upon a signed release.
  
  Please note that any amounts requested beyond this have been deemed excessive and unnecessary. Per the rental agreement, PODS is not liable for payout related to delays. This refund is being offered solely as a goodwill gesture.
  
  We appreciate your patience throughout this process and thank you for allowing us the opportunity to assist you.
  
  Thank you for choosing PODS, and we hope you have a wonderful day.
  
  
  
  Should you have any questions or require further assistance, please don't hesitate to reach out via this email chain for the fastest response
  
  *******
  Customer *************************** of the Executives
  E-Mail: ************************************************************
  **************
  *****************************************************************
  F:************
  Working Hours: M-F 9:00 AM-5:30 PM EST
  
  ******* considers $1,198.00, a fraction of my damages for knowingly being scheduled on a non-serviceable date a good will gesture. Appalling to say the least. ******* ***** has deemed this a delay, which is really a scheduling mistake by PODS knowingly being scheduled on a non deliverable date. Shear Negligence by PODS.
  
  To date I still do not have possession of my *** container due to the delay in trying to resolve the mess PODS have created. Now PODS has invoiced me $800.00 in storage fees. 
  
  I am trying to  scheduled a redelivery date of September 24, 2025, But ******* ***** will not confirm the September 24, 2025  date until the storage fee is paid immediately. Pods has blocked me out of there website to be able to schedule my redelivery on my own. This is a form of extortion by ******* ***** and PODS.
  
  ******* writes:
  You must pay the outstanding rental fee immediately. If payment is not received, your scheduled redelivery will be canceled.
  
  Delivery cannot be confirmed until one of the following is completed:
  
  Full payment of the balance, or
  
  Submission of the signed release so we can apply the credit to your account.
  
  Please take action without delay to prevent further interruptions. 
  
  Should you have any questions or require further assistance, please don't hesitate to reach out via this email chain for the fastest response 
  
  While I empathize with your frustration and understand the seriousness of your concerns, PODS believes the resolution weve offered is fair given the circumstances. Please note that you are still renting the container, and since it has not yet been returned, rental charges continue to apply. Would you like to move forward with scheduling redelivery and final pick-up?
  
  Please also note that the charges on your account reflect services rendered. You are renting a container and requesting delivery services, which are not free.
  We value our customers and their feedback, and I regret that this experience has not met your expectations. However, we are unable to offer additional compensation beyond what has already been communicated.
  
  
  
  
  *******
  Customer *************************** of the Executives
  E-Mail: ************************************************************
  **************
  *****************************************************************
  F:************
  Working Hours: M-F 9:00 AM-5:30 PM EST
  
  ******* ***** considers flying across country is free for me and PODS has no consideration for me or my possessions.
  
  I will not be bullied by ******* ***** or PODS for a shake down for more money.
  
    I have filed complaints with the BBB of Florida, The Attorney General in ******* and ****. I also filed complaints with the *********************************. The *************************** has a complaint along with the ****************************** and also local authorities. ** ******* from the Fox team in CLEVELAND  is going to interview me next week. I've only just begun. 
  
  This will not go away. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/15/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ****.
  Following a thorough review, we believe the settlement offer previously presented remains fair and appropriate. We have carefully revisited the matter in light of the additional feedback, and our position remains the same no additional compensation is warranted beyond what has already been extended.
  We appreciate your understanding and remain committed to providing fair, transparent, and high-quality service. Based on this information, we respectfully request that this case be closed as resolved.

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being overcharged a monthly storage fee. After requesting a review of the call and contract, i still disagree with the outcome. The company only agreed to charge the price quoted for one month, not each month **** **** said. They are basically ******* our belongings hostage! Neither the contract, nor the representative i spoke with stated that fee was only for the first month. I was never quoted a monthly fee outside of the $230.30. As a matter of fact, the representative stated, "each month on the 10th of the month, you will be charged $230.30 for the monthly storage fee". I requested on numerous occasions that the call he pulled to prove that, yet my request goes unnoticed and they are charging $383.95 not $230.30.

  

  Business Response

  Date: 08/21/2025

  RE:       ****** ***** (CID 170724739)
               Complaint#:23761202
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,****** *****. Following a full review of Ms. ****** account and the call referenced in the complaint, PODS confirms that an email was sent to the ******* address on file, confirming a one-time credit of $156.95 was already applied towards the August rental fee. This credit reflected the difference between the quoted rate of $230.30 and the standard monthly storage fee, which,including protection coverage, totals $387.25. The email also clarified that the standard monthly rate of $387.25 would apply to all future billing periods should Ms. ***** choose to continue storing with PODS. Ms. ***** attached an order confirmation document to support her concerns. To clarify, this document includes various sections separated by red lines. The first section at the top outlines account information such as the customers name, email address, and account number, etc. The second section, titled Order Information, includes container size, order and quote numbers, and rate details which include and state: 30%Off Del / 30% Off Month / 30% Off ***** / 30% Off FPU. These details reflect a one-time discount on each applicable service, including the first months rental fee, and do not indicate an ongoing monthly discount. The month of service and not plural for months of service. The final section outlines the payment schedule and transaction dates for the amounts stated. We understand there may have been some confusion regarding how the rate was applied, and we appreciate the opportunity to clarify. Should, Ms. ***** wish to further discuss the account ********************** ************* can be reached directly at **************. Representatives are available Monday through Saturday from 8:00 AM to 10:00 PM EST, and Sunday from 10:00 AM to 6:30 PM EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ***** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.