Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $884.46 over what I was told the cost would be. I did not agree to or authorize these additional charges.

  

  Business Response

  Date: 11/11/2025

  I am in receipt of your correspondence concerning PODS customer **** ******. On November 10th, 2025   contact to discuss the issue was initiated with Ms. ******* order to address her concerns and work on a resolution. 
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. *******  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. *******  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

   

  Customer Answer

  Date: 11/12/2025

   
  Complaint: 24128352
  
  I am rejecting this response because: they charged me more than what they told me it would cost.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/18/2025

   
  
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ******.  On November 18th, 2024, a PODS representative and  Ms. ****** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed, satisfactorily resolving the issue.

  Customer Answer

  Date: 11/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very sick and urgently need to move to receive support. PODS did not deliver on time, and as a result, I lost both my movers and painters who were scheduled to work on the agreed-upon ******* this area, it is extremely difficult to find contractors. With great effort, I had secured movers and painters for a specific date. Since PODS did not deliver as promised, I was forced to cancel on them. Now, everyone is frustrated with me, and I have lost my security deposits.PODS is delivering the unit three days late. I now have to scramble to find new contractors, and I cannot complete the job within the originally planned month. PODS will charge me for an extra month due to something entirely out of my control.Since this delay is their fault, PODS should waive the extra month's rent on the ****

  

  Business Response

  Date: 11/18/2025

  RE:       ****** ****** (CID: 172235902)
               Complaint #: 24122328
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,****** ******. On November 17th, 2025, a mutual agreement was reached with ********** PODS Enterprises, LLC agreed, as a gesture of goodwill, to refund the first month of rental paid to the credit card on file. On the same date,November 17th, 2025, a release was sent to Mr. ****** via email. Should ********* wish to further discuss his account or billing, he is welcome to contact PODS directly at **************. **************** is available MondaySaturday from 8:00 AM to 10:00 PM EST, and Sunday from 10:00 AM to 6:30 PM EST.
  
  We place tremendous value on our customers and strive to uphold the highest standards in our industry. We sincerely regret any inconvenience that ********* may have experienced. PODS Enterprises, LLC prides itself on providing quality customer service, and we regret that Mr. ****** feels he experienced anything less. We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When a customer notifies us of a less-than-satisfactory experience, we review the processes that led to the feedback and take appropriate measures to address their concerns. With receipt of this correspondence, PODS Enterprises, LLC considers this matter resolved.

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are contacting & harassing me about a bill that should not exist. July 2025, I advised customer service I would not longer need the *** while scheduling access,1472839. They had issues scheduling, causing a delay. I removed my belongs as stated in the grace ******* As of today, 11/7/2025 they are still contacting me in spite of placing them On Noticed. I responded to all emails since 7/2025:"I have no balance. I cleaned the *** out prior to the next billing cycle. I spoke to your customer service **** multiple times about that issue as they didn't schedule it as requested. Additionally, I have spoke you someone on the phone about this issue after clearing out the ***. Thereby "You/PODS are on notice. Do not contact me again on this matter. Should you do so, I will respond within my legal right as you are harassing me!""

  

  Business Response

  Date: 11/18/2025

  PODS Enterprises, LLC is in receipt of your correspondence regarding customer ***** ******.
  On November 18, 2025, our PODS Advocate contacted Mr. ****** to discuss the next steps in the claims process and work toward a resolution. After reviewing the account, we reversed all PODS charges from July 2025 to the present.
  As of November 18th, a resolution was reached, and Mr. ****** confirmed that the matter has been addressed to his satisfaction.
  Based on this outcome, we respectfully request that this complaint be marked as resolved.
  Thank you for your attention.
  
  

  Customer Answer

  Date: 11/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kehvin Antawn

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODs a total of 16 times for a recent move from ** to **, and 15 of them were easy and efficient. However, the next to last drop off was poorly executed. The operator was less capable than his peers and significant damage was inflicted on my lawn and sprinkler system.PODs failed us in the clutch. They completely refuse to accept any responsibility for the damages inflicted by their operator. We are not even requesting renumeration for the damages to the lawn, or the surely attitude and verbal insults of the operator to my wife. BUT, the sprinkler system damage is not something I can fix on my own.The worst part is the operator would have caused no damages if he had stopped when my wife asked him to stop and not backed off the pavement, or if he had used the lawn protective equipment that comes standard on each delivery truck (and was used by the other operators.) PODS claims they are responsible for no damages caused by them, because we signed a waiver at initial contracting 8 months earlier. However, the signing of the waiver comes with the assumption of cooperation and an attitude of collaboration. The PODs operator on this day was neither polite, nor listened to the instructions of feedback and concern from my wife and son. He deliberately drove off the paved area when told to stop. In fact, he was told to stop repeatedly, and he willfully ignored those warning multiple times. The fault for all damages clearly lies with this operator, as the other 7 deliveries/pickups caused zero damages and appropriately used their issued lawn protection equipment. The best example of this is the PODs pick-up operator who described the actions of one who caused the damages as incompetent.

  

  Business Response

  Date: 11/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. On November 11, 2025, our PODS advocate reached out to Mr. ********** discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of November 11th, a resolution reached, we have confirmed with Mr. ******** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 11/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******** **

• Initial Complaint

  Date:11/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were moving from ************* to a much cooler northern state. Pods made it seem like theyd be able to drop off and pick up the pods within a couple of business days, which they did in *******. They were aware of my closing date of 10/30 and I would want my property soon after. No one ever mentioned any kinds of delays. I paid them, got the containers in ******* packed, and picked them up. I closed on 10/30 as expected and called that day to confirm delivery. They will not deliver my property until 11/18, almost 3 weeks later. This will cause me to pay additional storage fees. We have no furniture, clothes, or many other essentials. I will be having shoulder surgery on 11/18 as well. There will be no way for me to unload the pods for a couple of months after that takes place. Im being forced to purchase items I already have but need today due to them holding our property from us. In response to our relocation from ************* to a cooler northern state, we engaged the services of Pods for the transportation of our belongings. Initially, Pods assured us that they could deliver and retrieve the containers within a few business days, which they did in *******. They were aware of our closing date of October 30th and anticipated that we would require our property shortly thereafter. However, no mention of potential delays was made.Upon payment, we had the containers packed in ******* and scheduled for pickup. Despite our expected closing on October 30th and subsequent call to confirm delivery, the delivery was delayed until November 18th, nearly three weeks later. This delay has resulted in additional storage fees, as we lack furniture, clothing, and other essential items. Furthermore, we are scheduled to undergo shoulder surgery on November 18th, which will prevent us from unloading the containers for several months. Consequently, we are compelled to purchase items we already possess but urgently need due to the prolonged delay in receiving our property.

  

  Business Response

  Date: 11/03/2025

  I am in receipt of your correspondence concerning PODS customer Jerrade ******.   On November 3rd, 2025 contact to discuss the issue was initiated with Jerrade ****** in order to address his concerns and work on a resolution. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that  Jerrade ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that  Jerrade Fuller  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
   

• Initial Complaint

  Date:10/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS took money out of my account that was not authorized and would not listen when I called them to resolve the issue.

  

  Business Response

  Date: 11/03/2025

  RE:       **** ******** (CID 168806904)
               Complaint #: 24091274
  
  I am in receipt of your correspondence concerning PODS customer, **** ********. A comprehensive review of Mr. ********* account confirms that he has been billed $254.46 for the continued rental of a PODS container located on his premises.Our records indicate that on September 6, 2025, a voicemail was left for *********** explaining that the container could not be retrieved because items had been placed above and around it, preventing safe access. The message further explained that the container would need to be moved back to its original delivery position (from August 21, 2024) in order for PODS to retrieve it. PODS has not withdrawn any funds without authorization. The recurring rental charge reflects the customers ongoing possession and use of the container, which remains on-site and inaccessible for pickup due to the obstructions noted. *********** is welcome to contact our ************* team at ************** to further discuss his account or billing. Our representatives are available MondaySaturday, 8:00 a.m. to 10:00 p.m. EST, and Sunday, 10:00 a.m. to 6:30 p.m. EST.
  
  We value all of our customers and regret any inconvenience this situation may have caused. PODS Enterprises, LLC takes pride in providing quality service and sincerely apologizes for any frustration Mr. ******** has experienced. We appreciate the opportunity to address this matter and, with this response,consider the issue resolved.

  Customer Answer

  Date: 11/04/2025

   
  Complaint: 24091274
  
  I am rejecting this response because:
  The pod is accessible and they can come get it they have just chosen not to we do not accept this response to our query they need to come get their pod and leave us out of it.
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 11/09/2025

  As can clearly be seen, there is nothing to prevent the pod from being removed . Thanks for your time and consideration.

  

  Business Response

  Date: 11/13/2025

  RE:       **** ******** (CID 168806904)
                Complaint #: 24091274
  
  I am in receipt of your correspondence concerning PODS customer, **** ******************* stated in our previous response dated November 3, 2025, PODS confirms that Mr. ******** must move the container back to its original delivery position (from August 21, 2024) in order for PODS to safely retrieve it. The photo provided confirms there is currently an obstruction above the PODS container.The overhead wiring appears to be lower than industry standard, preventing safe access for pickup. PODS will be happy to retrieve the container once all obstructions have been removed, as the container is presently inaccessible for removal due to these conditions. Customers may schedule container removal through their online PODS account or by contacting our ************* Team at ************** to discuss account or billing details. Our representatives are available MondaySaturday, 8:00 a.m.10:00 p.m. EST, and Sunday, 10:00 a.m.6:30 p.m. EST.

  Customer Answer

  Date: 11/13/2025

   
  Complaint: 24091274
  
  I am rejecting this response because: the truck managed to get under those wires before so I don't  see what the issue is. Please come get your product
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 11/14/2025

  RE:      **** ******** (CID 168806904)
              Complaint #: 24091274
  
  I am in receipt of your correspondence concerning PODS customer, **** ********* The pickup of the empty container is scheduled for the earliest available date: November 19, 2025. The container must be empty, unlocked, and broom-clean at the time of pickup. Please ensure that the area leading to and surrounding the container is fully accessible and free of any obstructions. The final pickup fee is $110.10, which is included in the amount originally quoted to Mr. ********* An auto-generated email has also been sent to Mr. ******** confirming the scheduled pickup date scheduled. If Mr. ******** would like to further discuss his case, our PODS ************* Team is available at ************** to assist with account or billing inquiries. Representatives are available MondaySaturday, 8:00 a.m.10:00 p.m. EST, and Sunday, 10:00 a.m.6:30 p.m. EST.

  Customer Answer

  Date: 11/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report extensive and unacceptable damage to my belongings stored in my PODS container. Upon accessing my unit, I was shocked to find that approximately 90% of my items were damaged, displaced, or mishandled. It is clear that the container was not handled with careitems that were originally secured and properly arranged have been shifted, crushed, and ************* provide evidence, I am attaching two PDF files:Before.pdf showing how I packed and secured my PODS unit before pickup.After.pdf showing the current condition after PODS transport and handling.The difference is drastic. Items that were in the back are now at the front, heavy items that were originally on the bottom are now on top, and many of my valuables are irreparably damaged. For example:My ************* bag is completely ********** *** **** shoes are broken at the heel.Several crystals and fragile home dcor pieces are shattered.These two items alone exceed $5,000 in value, and there is additional damage throughout.I have been a paying customer with Public ******************** for over three years and have never experienced issues until this recent move with PODS. As a new customer, I expected professionalism and care, but instead, Ive encountered serious loss and disappointment. Adding to this, one of your representatives at the facility was unprofessional and dismissive during my visitleaving mid-assistance and providing no help.Given the severity of this situation, I am requesting an immediate review and compensation for the damages incurred. I also ask for written confirmation that you have received my evidence attachments.Please advise on the next steps and available options for resolution. I expect a prompt response, as this has caused considerable emotional and financial distress.Thank you for your urgent attention to this matter.

  

  Business Response

  Date: 11/03/2025

  RE:       ***** **** (CID 171573508)
               Complaint #: 24084510
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***** ****. ********************** confirmed with Ms. **** via email on October 28, 2025, and again on November 2, 2025, the findings from the review of her claim. PODS received Ms. ***** claim on October 16, 2025, regarding reported damage to personal property stored in container #**B55. The supporting PDF documentation was received on October 21, 2025. The claim alleged that the damage occurred while the container was being transported and/or stored by PODS. A full investigation was conducted in coordination with the local market team that provided services. Our review found no evidence of physical damage to the container and no indication of any external event that would have caused damage to the contents while in PODS possession. Based on these findings, we concluded that the reported damage was consistent with normal shifting of items or improper packing, both of which are outlined as customer responsibilities in the ********************** Rental Agreement. As stated in the Rental Agreement, customers assume all risk of loss or damage to their contents, however caused, and are encouraged to obtain appropriate insurance coverage for their belongings while in storage or transit. The Rental Agreement remains available to Ms. **** at any time through her PODS online account. Regarding Ms. ***** concerns about her interaction with a PODS representative, we can confirm that this matter was reviewed internally and addressed in accordance with our HR policies. We regret that Ms. **** experienced dissatisfaction with her move and the outcome of her claim. Should she wish to further discuss her account, claim, or billing, she is welcome to contact PODS directly at **************. Our ************* team is available MondaySaturday, 8:00 AM10:00 PM EST, and Sunday, 10:00 AM6:30 PM EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. **** may have endured.  PODS *************** prides itself of its quality customer service and I regret that Ms. **** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/04/2025

   
  Complaint: 24084510
  
  I am rejecting this response because:

  Dear Ms. ************************ you for following up regarding my complaint. I have reviewed PODS response, and I do not find it satisfactory.
  
  
  Their claim that the damages were due to improper packing is inaccurate and unsupported by the evidence. I have photographic proof showing that all items were properly packed and secured prior to pickup. The after-photos clearly demonstrate severe internal shifting, breakage, and overturned items consistent with mishandling during loading, transit, or delivery, not normal shifting.
  
  
  Furthermore, several high-value items (including luxury handbags, shoes, and fragile collectibles) suffered extensive damage, which would not have occurred if the unit had been handled properly. This damage exceeds $5,000 in loss.
  
  
  Given the evidence provided and PODS lack of accountability, I am requesting that the BBB escalate this case for further review and encourage PODS to re-evaluate their decision. The response provided does not reflect the photographic documentation or the level of negligence demonstrated in the service.
  
  
  Thank you for your time and assistance in helping to reach a fair resolution.
  
  
  Sincerely,
  ***** ****
  
  
  

   

  

  Business Response

  Date: 11/10/2025

  RE:      ***** **** (CID 171573508)
              Complaint #: 24084510
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ****. ********************** has carefully reviewed Ms. ***** concerns and the supporting materials she provided. Based on our investigation, including a review of the before-and-after photos, we confirm that there is no evidence or indication of mishandling or any liability on PODS part during transport or storage. The photos also show that the items inside the container were not secured, which supports our conclusion that the reported damage was consistent with normal shifting of items or improper packing. As outlined in the PODS Rental Agreement, customers are responsible for properly packing and securing their belongings inside the container and assume all risk of loss or damage to their contents, however caused. Customers are encouraged to obtain their own insurance coverage for items stored or transported with PODS. The Rental Agreement remains available for Ms. ***** reference through her PODS online account. We regret that Ms. **** is dissatisfied with her experience and the outcome of her claim. However, based on the findings of our investigation, our position remains unchanged and no compensation is warranted. Should Ms. **** wish to further discuss her account, claim, or billing, our ************* team is available at **************, MondaySaturday, 8:00 AM10:00 PM EST, and Sunday, 10:00 AM6:30 PM EST.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a PODS container to be delivered on 9/17/25. I loaded items into the container such as my couch, immediately upon delivery. My container was then picked up on 10/10/25 and delivered to the new location. During this time, there was not extreme weather. There was rain, but nothing a container shouldn't be expected to handle. While unloading the container, my couch came out wet. I took photos and contacted PODS immediately. PODS website states that these containers are designed to protect my items against typical rain or snow. The container failed to do this. I have submitted a claim and they are refusing to do anything about this due to not purchasing extra insurance. According to their website about weather and the container, I shouldn't have to purchase extra insurance. Moving forward, I then called in and did not disclose my phone number or email, but I did use the name of "**** *****". This was on 10/15/25 at 1308 hours. I questioned the phone **** ********, about my concerns of my items potentially getting wet if I use their container. ******** claimed to have work there for about 10+ years. She has never heard of anyone getting their items wet in normal weather conditions. She also guaranteed me that nothing would happen. She quoted, "I can guarantee that our pod is safe and weather resistant and durable. These are made to withhold weather. You should have no worries about you items being in the pod." I was not delivered with an adequate working container as I was expecting, being a paying customer. ********, from the ************************************* of the Executives, is not handling this properly. All I expected was some type of refund, or cleaning of my couch due to potential mold growth and the wood in my couch deteriorating. or replacement of couch due to having to buy another. My couch does need replaced due to this issue.

  

  Business Response

  Date: 10/31/2025

  I am in receipt of your correspondence concerning PODS customer, ****** ***** .    Our ********************** advocate has been in communication with ****** ***** regarding the contents damage claim that was filed.   The claim was thoroughly reviewed and was subsequently not sustained per the terms of the PODS rental agreement which ****** ***** accepted whereas customers assume all risk of loss or damage to their contents.   Customers are also required to protect against the risk of loss or damage by insuring their contents.   
  

  We appreciate ****** ***** giving PODS the opportunity to review the claim and have offered a customer satisfaction credit refund as a gesture of goodwill.  We currently await ****** Mcveys response.   
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that  ****** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24067752
  
  I am rejecting this response because: 

  Pods states on their website that the container is designed to protect against typical weather conditions. My items were not protected. Along with the phone call from the employee stating it would be protected. They did not deliver an adequate pod. The business knows I am not satisfied.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/04/2025

  We understand that the outcome of the claim may not have aligned with ****** McVeys  expectations.  As previously noted, we fully investigated the matter and did not discover any issues with the container or external cause of loss to ****** ******* contents.  As outlined in the terms of the PODS rental agreement, ****** ***** agreed to assume all risk of loss or damage to their contents, regardless of the cause.   This would include but not limited to loss or damage from mold/ mildew or water.    Additionally, the agreement specified the need for ****** ***** to protect their belongings by purchasing insurance coverage, such as the Contents Protection Option (CPO).  
  

  Based on this understanding, we must clarify that, as per the terms of our rental agreement, PODS cannot be held liable for the damages reported due to the absence of CPO coverage.  We are unable to accept responsibility for damages when the available protection option was not selected.

  We hope this explanation helps clarify our position regarding the denial of the claim .    PODS considers the matter closed.

  
  

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away and I called PODs to advise them he passed and to schedule a delivery for the **** I was not asked for any documentation and was able to schedule the delivery for 10/25/25. I called the make a payment on the *** and when I attempted to do that I was met with a lot of pushback and was required to send in documentation regarding probate and the death certificate. Which I did. I have asked a number of times to have someone confirm if the *** will still be delivered on the 25th with no response. Today I was asked AGAIN to send the documentation that I've already sent. I still have no confirmation if the *** will be delivered as scheduled. I've hired a moving company to deal with this and have no idea if I should tell them to reschedule. I have dealt with many, many companies as I deal with my dads estate and this is by far the worst experience. The lack of tact is unreal.

  

  Business Response

  Date: 10/28/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer **** ******. On October 24, 2025, a PODS Advocate contacted Mr. ****** to discuss the next steps in the claims process. At that time, access was granted, and a redelivery was scheduled for next month.
  As the matter has been successfully resolved, we respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I still feel the associate I spoke with on the phone, **** ******, handled this very poorly and needs additional training. Also, if you listened to the call with ***** you would know I'm a **** not a Mr.  I had to send in documentation twice as well. I had to continually ask for updates from the email she provided me after sending in the required documentation with no response.  As I stated in my claim this was the most difficult company I have had to work with regarding my fathers passing which led to my first ever BBB complaint.

  However, *******,the advocate I worked with was kind and communicative and resolved my issue quickly. If it weren't for her this complaint would stand. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water damage on oak desk

  

  Business Response

  Date: 10/24/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.   On October 23rd, 2025, contact to discuss the issue was initiated with ***** ***** in order to address the contents damage claim.  We currently await ***** ****** response to our claims process email outlining what is required to move forward with the claim. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.