Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************************************** I referred my friend to use pods and filled all the information in the above link.But they refused to provided the gift card as mentioned in the referral link.Sent email to ****************************************** multiple times but got no response.Called customer service multiple times but got no response.The referralprogram is a cheat to the customers.

  

  Business Response

  Date: 09/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ***** **. On September 3, ************ to discuss the issue was initiated with ***** ** in order to address their concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service, and we regret that ***** ** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less-than-satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23780447
  
  I am rejecting this response because: the discussion just initiated. need to see the further action.
  
  Sincerely,
  
  Yy Ll

  

  Business Response

  Date: 09/12/2025

  I received your correspondence concerning PODS Enterprises, LLC, customer, Yy ***  Upon review, we identified that there was an error when the customers referral information was submitted, which caused the referral to not be processed properly.
  We sincerely regret the inconvenience this caused. To resolve the matter, we are issuing the customers gift cards, which will be sent within the next few days.
  We trust this action demonstrates our commitment to addressing the concern and ensuring the customers satisfaction.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a small POD (8 ft) delivered to my house on August 15th. Note: I have used PODS many times in the past without an issue. I have used it on multiple concrete driveways as well - all older and not as nice as this one. However this time black tire like marks were left all over the driveway. As soon as I noticed, less than an hour Id say after it was delivered, I called to report it. They said the driver was aware and had reported it as well. Pictures were sent in, my statement was sent in, and today, I was informed they are denying to do anything. They blamed the temperatures, the ** rays, and even stated my driveway may not have been properly sealed! Are you kidding me!!! Let me tell you I have only been in this house a year and when I moved in, I used a much larger POD without an issue to my driveway. How dare they? They also mentioned that it wasnt intentional damage so they are not at fault. They need held accountable

  

  Business Response

  Date: 08/25/2025

  We are in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *******. A review of the situation has been completed, and the customer has been in contact with a ********************** Customer Advocate for assistance.
  Upon receiving your concern, PODS conducted a thorough investigation, including consultation with the local operations team responsible for the delivery. Our records confirm that the container was placed according to the customers instructions, and ********************** personnel operated all equipment in accordance with standard procedures and with due care. Based on this review, no negligence was identified.
  As noted in the rental agreement, customers acknowledge that the placement area must have adequate space and structural integrity to support the container and equipment, and assume responsibility for any resulting impact to surfaces such as lawns or driveways. Tire marks and other surface impressions can occur due to factors beyond PODS control, including weather conditions, surface temperature, UV exposure, and the condition of the driveway sealer. These marks are typically temporary and fade over time.
  Our investigation confirms that PODS personnel operated the equipment properly during both placement and retrieval.
  PODS places tremendous value on its customers and is committed to maintaining the highest standards in the industry. We regret any inconvenience ***** ******* may have experienced and sincerely apologize for any aspect of her experience that did not meet her expectations. When customers provide feedback, we review the relevant processes and take appropriate measures to address their concerns.
  

• Initial Complaint

  Date:08/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PODS Enterprises LLC for breach of contract, denial of access to my storage unit, and mishandling of my property. In August 2023, PODS first breached our agreement by denying me lawful access. They later claimed that paperwork I signed after this breach negated my rights, which is legally invalid.PODS violated multiple laws: OCGA ******* (Georgia Duties of ******************************** Facilities) by failing to allow lawful access and maintain proper records; ********************************* Storage Facility Liens by asserting ownership without following lien procedures; UCC ***** & ***** for anticipatory breach and failure to provide adequate assurance; and OCGA 10-1-390 (Georgia Fair Business Practices Act) by engaging in deceptive practices and misrepresenting my obligations.I have submitted extensive evidence: a formal demand letter requesting acknowledgment and preservation of evidence; Exhibit A showing my balance was not $0; Exhibit C with text messages confirming access was denied; emails documenting communications with PODS; an itemized receipts table of damages; and a ************************* of Evidence letter ensuring all relevant evidence is retained.PODS refused to provide a direct legal contact, forcing me to forward correspondence to **** ******** *************************************** Their actions have caused financial loss, emotional distress, and denied me access to property I legally own.While primarily civil, PODS conduct may also constitute criminal violations under Georgia and Texas law, including potential theft or conversion.Requested resolution: immediate acknowledgment of my demand, restoration of access, compensation for documented damages, and assurance that all evidence is preserved. PODS failure to comply with legal statutes and contractual obligations warrants BBB investigation and action.

  

  Business Response

  Date: 08/29/2025

  I am in receipt of your correspondence concerning ***** **** ******   Due to ***** **** ****** concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to ***** **** ****** directly to discuss.  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** **** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** **** ******  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23768692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **** ******

  After multiple communications via a phone calls with pods customer service where I explained the situation. Me informing them of the documentation I had and law that were broken/breach of contract. I was hung up on, disregarded, or told well you signed this paperwork. That there was no actual legal department, to send my documentation over to which are all unacceptable. I had to do a internet search to find the corporate number whose voicemail box is full so you can't leave a message. Multipleemails with legal reasonable timeframes sent. Nothing was ever accomplished until me having to file this complaint just to get an actual communication backis egregious. I have my phone logs and some recordings as evidence. With the reasonable time being passed to heave this resolved I've already went ahead and filled with my local county courts. 

  

  Business Response

  Date: 09/09/2025

  
  PODS acknowledges receipt of Mr. ******* complaint. We respectfully disagree with his assertions that PODS violated any laws. ********* rented a container from PODS but subsequently fell behind on his payments. To address the accruing charges for which he would remain liable,PODS ****************************** offered in writing him the option to authorize the sale of his stored contents. In March 2024, Mr. ****** signed PODS standard form granting such authorization. PODS proceeded with the sale of his items in December 2024. While we understand that Mr. ****** is dissatisfied with this outcome, PODS acted in accordance with the terms of the agreement he executed and returned to us.  

  Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:08/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Booked a 16ft POD ********* to ***********************. The Pod was supposed to be delivered on August 2, 2025. I flew into ********** and rented a car on July *******. I scheduled the movers on August 3, 2025 and was returning to ********* on August 4, 2025. On August 1, I was informed by PODS they only deliver on Tuesdays and Thursday. The next day they could deliver is on August 5, 2025. I had reservations to leave on August 4. The movers were booked for 3 weeks and not available. I care for my 88 year old mother and her caregiver could not stay with her any longer. And there were no later flights available. I only flew to ** to unload the **** The PODS scheduling department scheduled me on a non deliverable date. That was 100% there fault. I paid $3,000.00 for delivery and to date they still have my **** I also incured traveling expeses of $2,500. The dispute department did not contact until August 12, 2025. I will never use PODS.

  

  Business Response

  Date: 08/29/2025

  I am in receipt of your correspondence regarding the PODS customer, ***** ****.
  We reached out to Ms. **** on August 22nd, August 27th, and August 29th, 2025, to address the issue she initiated and to discuss scheduling concerns.
  We are currently awaiting her response.
   We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23768440
  
  I am rejecting this response because: Pods has never reached out to me on August 22, 27, 29. Who exactly reached out to me and how did they try to contact me? I have no email from PODS representative. They did try to reschedule the delivery but I am not living in **************. I flew to ************** on July 31, 2025 to empty the pod on August 2, 2025. Which I was contracted August 2, 2025 for delivery.  I have over $2,000 in damages because my pod was not delivered on August 2, 2025. They are in possession of my *** and have been paid $3,200.00. To date they have not compensated me for there scheduling failure. I am available to discuss compensation. Why were they contacting me? There response to BBB was very vague with no resolution and proof of anyone trying to contact me. I requested to speak with a senior representative to resolve this matter weeks ago with no response from PODS.  I live in **** not ************** unless pods pays for my damages I will not spend $2,000 more to fly to ************** rent a car pay for parking and also pay for elder care for my 88 year old mother. I have attempted to resolve this matter for weeks with no results. Please see attachments. I will be in ************** September ***** 2025. Pods needs to reach out to me via email (for the records) with a compensation so we can resolve this matter and have my possessions delivered. ******* has already assumed guilt in not delivering the *** on August 2, 2025. Pods needs to compensate me for all the aggravation and stress and monetary loss I have incurred .   I am requesting full refund on my credit card  of  ($3,200.00) and delivery of my Pod on September 25, 2025 at ******************************* 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ****. On September 9th, 2025, our PODS advocate reached out to ***** Wests to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and we are currently waiting on acceptance of offer, and signed release. 
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ****  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****   experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23768440
  
  I am rejecting this response because:

  On July 7, 2025 I scheduled my PODS service from ***************** **** to ***** **************. PODS dropped off the container July *******, pick up was July 25, 2025 to ship to the warehouse in **************************. The *** arrived at the warehouse on August 1, 2025. Delivery to my property was scheduled for August 2, 2025 and pick up the empty container on August 5, 2025.
  
  On July 8, 2025 I scheduled my United Airline flight from **** to ************** on July 29, 2025 arriving ************** departing back to **** on August 4, 2025. I paid $525.00 for a round trip ticket. I also rented a car from ***** for the same dates and picked the car up at *******************. The car rental fee was $642.06.  I parked at the ******************************** from July 3****** to August 4, 2025 and paid $161.00.  I hired Tiger Town Movers on August 3, 2025 to unload my *** and paid them $425.00. I arranged 24 hour care at ******* Nursing home for 7 days for my 88 year old mother. I paid $1323.00 for her care so I could meet the *** in ************** to unload. The only reason I traveled to ************** was to meet the *** and expedite the unloading to our new home.
  
  On August 1, 2025 I called the PODS customer service center and spoke to ****** from ********** to find out what time the *** would be arriving the next day  on August 2, 2025. ****** told me that the *** was not scheduled for August 2, 2025 and that she had no more information. I asked to speak to a supervisor and she said the only thing she could do was to open a dispute, which I did. ****** told that the dispute department would contact me within 72 hours. I explained I was leaving on August 4, 2025 to go home and 72 hours would have been Wednesdays August 6, 2025 until PODS dispute advocates would be contacting me.  ****** said there was nothing she could do. So I flew home on my scheduled fight with no explanation why PODS did not deliver my PODS container on my contracted date of August 2, 2025. I requested to be called by a PODS supervisor ASAP, which never happened to explain why no delivery. As part of the dispute I filed all the details of the case on August ******. Finally 7 days after I filed the dispute and flew home
  
  On August 8, 2025 ******* from PODS wrote:
  
  Dear ***** ****,
  
   
  
  Thank you for your patience while we thoroughly reviewed your concerns related to the redelivery of your container via your case 02237765.
  
  After a full review of your account and service history, we found that your container was originally scheduled for redelivery on 8/2. Unfortunately, this date was later identified as a non-serviceable day for your destination area, which only allows service on Tuesdays and Thursdays. As a result, the redelivery was moved to the next available service date of 8/5. This adjustment was necessary and confirmed by our local market team under Case #********.
  
  We truly regret the frustration this caused, especially with the timing of your upcoming travel. While the situation resulted in a 3-day delay, the redelivery was successfully rescheduled to 8/5. However, we understand from your notes that you chose to remove that rescheduled date due to your travel plans, and we respect that decision.
  
  To recognize the inconvenience caused by the scheduling error and the impact it had on your plans, weve approved a refund of $211.37. Please reply directly to this email to confirm the resolution. Once we receive your confirmation, we will submit the request, and the refund will be processed to your primary card on file, depending on the status of your account. Depending on the method of refund, the amount should reflect in your account within 3-14 business days after your confirmation.
  
  In regard to your request for compensation, were unable to waive the upcoming two months of rental fees as requested. This is because the delay itself did not result in additional monthly rental charges, the redelivery could have been completed on 8/5 (prior to your next billing cycle on the 19th) and still can be if rescheduled.
  
  We understand that this situation has been disruptive, and were sorry it didnt go as smoothly as you expected. Please know that our intention is always to support you throughout your move, and we remain available to assist in rescheduling your redelivery whenever youre ready.
  
  Thank you again for being a PODS customer.
  
  Sincerely,
  
  *******
  Customer Advocacy - Customer Resolution Specialist
  
  ********************** took it upon there selves to reschedule me on August ******,a date that I was not going to be in ************** and never contacted me that August 2, 2025 was a non-serviceable date.  PODS had 30 days from July 7, 2025 to August 1, ****************** on the scheduling conflict which PODS never did. I would have changed my travel plans to adjust for the delivery. I RED FLAGGED the delivery by filing the dispute. So on August 1, 2025  a day before the contracted delivery PODS decided  to change the date to August 5, *************************** I had no idea why the delivery was not made until ******* emailed me admitting the *** knowingly  for 30 days were not going to deliver my *** on August 2, 2025 offering me $211.37 after I spent over $3,000 for the trip and movers. I declined the offer and requested a senior *** representative  to contact me. I also requested documentation of all phone transcripts. 
  
  Finally on August 25, 2025 ******* ***** from PODS emailed me, after PODS was contacted by the BBB and other federal agencies that I filed complaints with, needing all receipts  and statements from me, which I already submitted all the receipts and statements to ******* so she could do another investigation on the case. On September 9, 2025, 15 days later
  
   ******* writes:
  
  In receipt of your correspondence regarding your claim, we would like to confirm that a complete review of your concerns has been conducted. Based on the facts of that review, the resolution was deemed appropriate.
  
  In the interest of providing the best customer experience, we conducted an additional review upon receiving your feedback. After careful consideration, our position remains unchanged. The maximum refund we are able to provide is One thousand one hundred ninety-eight dollars and 00/100 ($1,198.00), contingent upon a signed release.
  
  Please note that any amounts requested beyond this have been deemed excessive and unnecessary. Per the rental agreement, PODS is not liable for payout related to delays. This refund is being offered solely as a goodwill gesture.
  
  We appreciate your patience throughout this process and thank you for allowing us the opportunity to assist you.
  
  Thank you for choosing PODS, and we hope you have a wonderful day.
  
  
  
  Should you have any questions or require further assistance, please don't hesitate to reach out via this email chain for the fastest response
  
  *******
  Customer *************************** of the Executives
  E-Mail: ************************************************************
  **************
  *****************************************************************
  F:************
  Working Hours: M-F 9:00 AM-5:30 PM EST
  
  ******* considers $1,198.00, a fraction of my damages for knowingly being scheduled on a non-serviceable date a good will gesture. Appalling to say the least. ******* ***** has deemed this a delay, which is really a scheduling mistake by PODS knowingly being scheduled on a non deliverable date. Shear Negligence by PODS.
  
  To date I still do not have possession of my *** container due to the delay in trying to resolve the mess PODS have created. Now PODS has invoiced me $800.00 in storage fees. 
  
  I am trying to  scheduled a redelivery date of September 24, 2025, But ******* ***** will not confirm the September 24, 2025  date until the storage fee is paid immediately. Pods has blocked me out of there website to be able to schedule my redelivery on my own. This is a form of extortion by ******* ***** and PODS.
  
  ******* writes:
  You must pay the outstanding rental fee immediately. If payment is not received, your scheduled redelivery will be canceled.
  
  Delivery cannot be confirmed until one of the following is completed:
  
  Full payment of the balance, or
  
  Submission of the signed release so we can apply the credit to your account.
  
  Please take action without delay to prevent further interruptions. 
  
  Should you have any questions or require further assistance, please don't hesitate to reach out via this email chain for the fastest response 
  
  While I empathize with your frustration and understand the seriousness of your concerns, PODS believes the resolution weve offered is fair given the circumstances. Please note that you are still renting the container, and since it has not yet been returned, rental charges continue to apply. Would you like to move forward with scheduling redelivery and final pick-up?
  
  Please also note that the charges on your account reflect services rendered. You are renting a container and requesting delivery services, which are not free.
  We value our customers and their feedback, and I regret that this experience has not met your expectations. However, we are unable to offer additional compensation beyond what has already been communicated.
  
  
  
  
  *******
  Customer *************************** of the Executives
  E-Mail: ************************************************************
  **************
  *****************************************************************
  F:************
  Working Hours: M-F 9:00 AM-5:30 PM EST
  
  ******* ***** considers flying across country is free for me and PODS has no consideration for me or my possessions.
  
  I will not be bullied by ******* ***** or PODS for a shake down for more money.
  
    I have filed complaints with the BBB of Florida, The Attorney General in ******* and ****. I also filed complaints with the *********************************. The *************************** has a complaint along with the ****************************** and also local authorities. ** ******* from the Fox team in CLEVELAND  is going to interview me next week. I've only just begun. 
  
  This will not go away. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/15/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ****.
  Following a thorough review, we believe the settlement offer previously presented remains fair and appropriate. We have carefully revisited the matter in light of the additional feedback, and our position remains the same no additional compensation is warranted beyond what has already been extended.
  We appreciate your understanding and remain committed to providing fair, transparent, and high-quality service. Based on this information, we respectfully request that this case be closed as resolved.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident happened on 2nd Aug when the service provider came to pick up the loaded container. The driver was not able to lift the container since the container was placed on the edge of driveway by another driver from PODS.I Paid $387.74 *********** provider was supposed to place empty container on 31st July on my drive way which was empty and had enough space to keep a small 8" container. After placing it was supposed to pick it up from same location on 2nd Aug and move to storage location and supply the container to my new location on 7th Aug and take back the empty container 9th Aug.The dispute is to pay for the damaged lawn while picking the loaded container due to the mistake of the service provider.I informed the service provider driver after the incident and I was told that I will be compensated and need to follow up with their drivers manager - The manager never replied. I lodged complaint through call centre and I was told to follow up with company's representative but the call was never accepted but only replied through email and the claim was denied and moreover was explained that it was my mistake.

  

  Business Response

  Date: 08/26/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****. A review of the situation has been completed, and the customer has been in contact with a ********************** Customer Advocate for continued assistance.
  Upon receipt, PODS conducted a thorough review, including consultation with the local operations team that serviced the delivery. Records confirm the container was placed consistent with the instructions provided, and the equipment was operated in accordance with standard procedures. No deviations from operational protocols were identified during this service.
  As outlined in the rental agreement, customers acknowledge responsibility for selecting a placement area with adequate space and structural integrity to support the container and equipment. Customers also accept responsibility for any resulting impact to surfaces such as lawns, driveways, or other areas where containers are placed at their direction.
  Regarding your comments about the second ******* the local team confirmed the challenges of the placement area but noted that handling remained within standard practices. We also recognize and appreciate your assistance during pickup and the cooperation extended to our driver.
  PODS values every customer and is committed to providing quality service. While we regret that Mr. ***** experience did not fully align with expectations, please know that customer feedback is taken seriously, and we continually review our processes to strengthen our service.

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being overcharged a monthly storage fee. After requesting a review of the call and contract, i still disagree with the outcome. The company only agreed to charge the price quoted for one month, not each month **** **** said. They are basically ******* our belongings hostage! Neither the contract, nor the representative i spoke with stated that fee was only for the first month. I was never quoted a monthly fee outside of the $230.30. As a matter of fact, the representative stated, "each month on the 10th of the month, you will be charged $230.30 for the monthly storage fee". I requested on numerous occasions that the call he pulled to prove that, yet my request goes unnoticed and they are charging $383.95 not $230.30.

  

  Business Response

  Date: 08/21/2025

  RE:       ****** ***** (CID 170724739)
               Complaint#:23761202
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,****** *****. Following a full review of Ms. ****** account and the call referenced in the complaint, PODS confirms that an email was sent to the ******* address on file, confirming a one-time credit of $156.95 was already applied towards the August rental fee. This credit reflected the difference between the quoted rate of $230.30 and the standard monthly storage fee, which,including protection coverage, totals $387.25. The email also clarified that the standard monthly rate of $387.25 would apply to all future billing periods should Ms. ***** choose to continue storing with PODS. Ms. ***** attached an order confirmation document to support her concerns. To clarify, this document includes various sections separated by red lines. The first section at the top outlines account information such as the customers name, email address, and account number, etc. The second section, titled Order Information, includes container size, order and quote numbers, and rate details which include and state: 30%Off Del / 30% Off Month / 30% Off ***** / 30% Off FPU. These details reflect a one-time discount on each applicable service, including the first months rental fee, and do not indicate an ongoing monthly discount. The month of service and not plural for months of service. The final section outlines the payment schedule and transaction dates for the amounts stated. We understand there may have been some confusion regarding how the rate was applied, and we appreciate the opportunity to clarify. Should, Ms. ***** wish to further discuss the account ********************** ************* can be reached directly at **************. Representatives are available Monday through Saturday from 8:00 AM to 10:00 PM EST, and Sunday from 10:00 AM to 6:30 PM EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ***** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel a little swindled out of money. We were told to give PODS a 2 week notice before we could receive our pod. We did exactly that but they didnt have any availability to deliver it before our monthly payment of ****** would be charged. It didnt even leave the state for 11 days after we called to have it delivered. Thus having it arrive 8 days after the next payment. Seems like a shady practice since we had no control and called within the timeframe. Trying to talk with anyone has been awful! Theres nothing they can do, is what weve been told. I will never recommend PODS and we move across country every few years. Also the person we originally spoke with said that we wouldnt be charged since we called before the next payment day.

  

  Business Response

  Date: 08/22/2025

  I am in receipt of your correspondence concerning PODS customer, **** ******.  On August 22nd, 2025, contact to discuss the issue was initiated with **** ****** in order to address scheduling & billing concerns in the hope of providing a satisfactory resolution.    We currently await **** Merjils response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month ago I made a "reservation" for a 16 ft PODS container to be delivered to my home Aug. 13th. I received several emails since the reservation to include a "delivery confirmation" email on Aug. 12th; I responded and confirmed the delivery. Aug. 13th PODS never showed up. The only communication I received on Aug. 13th was an email (not a phone call) that my container has been cancelled "per customer request". The email stated that the driver made an attempt to deliver the pod, called the customer, and the order was cancelled. My husband and I were home ALL day, near our phones, and NEVER saw or heard from a PODS driver. I called PODS (spent an hour on the phone) and rescheduled a delivery for Aug. 16th.Aug. 16th the exact same thing happened again, no POD!! I received an email the night before (Aug. 15th) confirming delivery which, again, I responded to. Aug. 16th PODS never called or attempted a delivery ... just an email saying our order was cancelled. Again, I called PODS, spent over an hour on the phone getting nowhere with a person who spoke poor English.When I made the reservation WEEKS earlier I, of course, had to give them my credit card information. I checked my credit card history and over $1,800 has been charged to my husband's credit card!!! ... Aug. 15th $1,530.37 ... Aug. 17th $348.10 "pending". I have filed a dispute with the credit card company.

  

  Business Response

  Date: 08/19/2025

  I am in receipt of your correspondence concerning PODS customer, ***** ****.   On August 18th, 2025,  our PODS advocate spoke with ***** **** to extend our apologizes as apparently the contact number we had for the driver to call enroute was incorrect and it led to the container delivery being cancelled by the person who answered the drivers call.   We appreciate ***** Lambs understanding and for bringing this matter to our attention. .   A full refund had been provided for the cancelled service.  
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** **** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** **** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  
  

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PODS Moving & Storage regarding their refusal to take responsibility for damages caused to my property during the delivery of a storage container.PODS delivered a storage pod to my residence. During the delivery process, their crew caused significant damage to my lawn. I immediately reported the incident and submitted a damage claim.PODS denied the claim, stating that my driveway was too narrow and that their policy requires a minimum driveway width of 12 feet. When I asked the representative if she measured the driveway, she admitted she had not and instead relied on her 10 years of experience to declare it too narrow. I then measured the driveway myself. At its narrowest point it is 15 feet wide, widening to 20 feet and beyond at other sections well over the 12-foot requirement they cited.Despite providing these facts, PODS refused to reconsider and denied my claim again without offering a legitimate explanation. Their refusal to acknowledge clear evidence and their reliance on arbitrary reasoning demonstrates bad faith in handling customer complaints and issues. I am seeking the BBBs assistance in:1.Requiring PODS to provide written documentation of their driveway width policy.2.Holding PODS accountable for the damage caused to my property.3.Encouraging PODS to resolve this matter fairly by covering the cost of repairs.PODS refusal to take responsibility for clear damages caused during their service has caused me financial loss and unnecessary stress. I believe this reflects an unfair business practice.

  

  Business Response

  Date: 08/20/2025

  RE:       ******** **** (CID#: 171169007)
               Complaint #: 23758249
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,******** ***** ********************** received Ms. ***** claim on August 4, 2025, regarding alleged damage to her lawn during the placement of a PODS brand container at her residence. Upon receipt of the claim, PODS conducted a full investigation,including consultation with the local operations team that provided the service. Our records show that the container was placed in the location as directed by Ms. ***** At no point did PODS personnel deviate from her requested placement area. The equipment used was operated within standard procedures and with due care under the circumstances. Based on our findings, there is no indication that negligence occurred during the service. As outlined in the rental agreement, which all customers accept by utilizing the service,customers acknowledge that the placement area must have adequate space and structural integrity to support the weight of the container and equipment.Customers also agree to assume full responsibility for any resulting damage to surfaces such as lawns, driveways, or other areas where containers are placed at their direction. While Ms. **** expressed concern regarding driveway width,our policy regarding space requirements for placement is outlined in the rental agreement and available through her online account. ********************** personnel assessed the site based on their experience and standard operational guidelines. Although Ms. **** provided measurements after the fact, PODS maintains that the delivery was completed within reasonable expectations for the service and that the equipment was operated appropriately. We understand Ms. ***** frustration and regret that she is dissatisfied with the outcome. PODS remains available to discuss the matter further and provide any documentation related to her agreement. Customers are welcome to contact our ************* Team at *************, Monday through Saturday from 8:00 a.m. to 10:00 p.m. EST and Sunday from 10:00 a.m. to 6:30 p.m. EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. **** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. **** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23758249
  
  I am rejecting this response because:

  Dear Ms. ******************** am writing in response to your correspondence dated [insert date] regarding my claim for damage caused during the placement of a PODS container at my residence. While I appreciate your prompt reply, I must respectfully disagree with your conclusion and the decision to deny my claim.
  Your letter states that PODS personnel placed the container in the location I directed, that no negligence occurred, and that customers assume responsibility for damage to surfaces under the rental agreement. However, I would like to clarify and emphasize the following points:
  Driveway Width & Placement Issue
  Your representative denied my claim on the basis that my driveway was too narrow. However, when I measured it myself, it was between 15 to 20 feet widewell above the stated requirement of 12 feet. I was never advised on-site that the placement could pose a risk to my property, nor was I given the option of an alternative placement. Instead, the damage occurred because your personnel proceeded without proper assessment or protective measures.
  Duty of Care & Professional Responsibility
  While the rental agreement may limit certain liabilities, it does not release PODS from its responsibility to exercise reasonable care in performing services. A customer cannot be expected to have the expertise to determine the operational risks of heavy equipment placement. That responsibility rests with the service provider. Simply stating that standard procedures were followed does not address the actual damage that occurred as a result of PODS actions.
  Lack of Adequate Notice or Warning
  At no point was I warned that placing the container as requested could cause lawn damage, nor was I offered protective boards or mitigation options that are commonly used in the industry to prevent such damage. Instead, PODS chose to proceed, and the damage occurred directly as a result of those actions.
  For these reasons, I must insist that PODS reconsider its denial of my claim. I have documented evidence, including photographs which support my position. Should this matter remain unresolved, I will have no choice but to escalate my complaint to the *********************************************** and, if necessary, through legal counsel.
  I remain hopeful that PODS will resolve this matter fairly and without the need for further action. Please confirm receipt of this letter and advise me within 10 business days of the steps PODS intends to take toward resolving my claim.

  Sincerely,
  ******* ****

  

  Business Response

  Date: 08/27/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ****. ********************** received Ms. ***** claim on August 4, 2025, regarding alleged damage to her lawn during placement of a PODS container. Following a review, our records indicate the container was placed as directed by Ms. ***** and equipment was operated in accordance with standard procedures and with due care. As outlined in the rental agreement, customers acknowledge responsibility for surfaces where containers are placed. While Ms. **** raised concerns about driveway width, our placement requirements are provided in the rental agreement and available online. The site was assessed by our personnel consistent with operational guidelines, and no evidence of negligence was identified. Based on this, PODS position on the matter remains unchanged.
  We place tremendous value on our customers and strive to maintain the highest standards in the industry. We regret any inconvenience that Ms. **** may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service, and we are committed to reviewing feedback and addressing concerns to improve our processes. With receipt of this correspondence, PODS Enterprises, LLC considers this matter closed.

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled a pod for my cross country move after sales retained me matching a competitors price for the same size pod. Confidently went with Pods based on their reputation. 2 days before the container drop off (6/4/25) I was informed that I would have to unload my pod at the destination warehouse location or pay an extended delivery fee since I was outside of their *************** area. I refused to pay extended delivery as they had not informed me of this in the months leading up to drop off. They delivered to my destination after multiple calls to customer service. I was told if I called and had the pickup scheduled before my monthly due date, I would not be charged. I called 8/2 to initiate the pickup. The customer service agent told me that I would most definitely not be charged. Pickup date was scheduled on 8/4 for pickup on 8/13. On the morning of 8/6 I had a declined transaction from pods for the full amount. I called in again and the lady told me that she was submitting a case, that the previous agent should have put a stop payment since I had initiated the pickup and that I shouldnt be charged. Woke up to -$400 on my account on 8/7. ********************** had again charged my card, resulting in overdrafts. I called again, and the lady told me oh it will be refunded. It was reversed but my account is still negative 6 days later due to overdraft fees from Pods taking a charge that I was told would not be taken. Im supposed to be getting $25 to cover for that, but still hasnt hit my account. Im ******, $75 in overdraft fees and I havent been able to get groceries or toilet paper. They picked up the pod today. Good riddance and I will personally make it my mission to make sure no one uses pods.

  

  Business Response

  Date: 08/19/2025

  I am in receipt of your correspondence concerning PODS customer **** **********.   On August 14, 2025 and August 18, 2025, contact to discuss the issue was initiated with Ms. ********** and voicemails and emails were left in order to address billing concerns and work on a resolution. Please have Ms. ********** respond to the PODS email that was sent to her directly to facilitate a resolution. 
  
  

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23741717
  
  I am rejecting this response because:
    No calls have been made, there was an email that someone was reviewing the case and would reach out. I have attached my unaltered phone logs showing no calls or voicemails received from pod. My phone number is ************. 
  

  as for follow up information. I was convinced not to make a cancellation with pods for another company and pods price matched. They failed to tell me at that time they my drop location was not in ther service area. This resulted in an outside service delivery fee and I had to wait a 4 days for the drop off at the destination as they would only deliver on Wednesdays. Then they did not clearly state the correct policies as I was assured in the call on 8/2 that the delivery would be scheduled and I would not be charged. I got a voicemail on 8/4 stating they would pick up my pod on 8/13, and that they do not normally service my area. I was charged anyway on 8/6 which was declined. I called a second time and told them not to charge as I didnt have the funds and I had already scheduled pickup and they put in a case. They then charged my card a second time on 8/7 and overdrafted my account. 
  

  My complaint isnt about the money but the fact that it was never stated that my final delivery location is not in their service area which added extra fees, and your employees not telling customers correct information. Every time I had to call in I had to recount the same story then they would check the logs making call times over an hour. Transparency is key. And I will definitely not be recommending to anyone. 
  
  Sincerely,
  
  **** ***********

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23741717
  
  I am rejecting this response because:

  No calls have been made, there was an email that someone was reviewing the case and would reach out. I have attached my unaltered phone logs showing no calls or voicemails received from pod. My phone number is ************. 
  
  as for follow up information. I was convinced not to make a cancellation with pods for another company and pods price matched. They failed to tell me at that time they my drop location was not in ther service area. This resulted in an outside service delivery fee and I had to wait a 4 days for the drop off at the destination as they would only deliver on Wednesdays. Then they did not clearly state the correct policies as I was assured in the call on 8/2 that the delivery would be scheduled and I would not be charged. I got a voicemail on 8/4 stating they would pick up my pod on 8/13, and that they do not normally service my area. I was charged anyway on 8/6 which was declined. I called a second time and told them not to charge as I didnt have the funds and I had already scheduled pickup and they put in a case. They then charged my card a second time on 8/7 and overdrafted my account. 
  
  My complaint isnt about the money but the fact that it was never stated that my final delivery location is not in their service area which added extra fees, and your employees not telling customers correct information. Every time I had to call in I had to recount the same story then they would check the logs making call times over an hour. Transparency is key. And I will definitely not be recommending to anyone. 
  
  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 08/29/2025

  We are in receipt of Anna Southerlands additional information that will be most beneficial for the review which is underway.   We appreciate Anna Southerlands patience as we go through this process in the hopes of reaching an amicable resolution. 

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23741717
  
  I am rejecting this response because:
  
  I have yet to receive any correspondence. I dont feel comfortable closing the BBB case until some reaches out with a resolution.
  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 09/08/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******************************* . All accounts and containers for PODS customers are billed on a month to month basis. The monthly billing of the container begins the day that we deliver to the customer and continues through to the day before the following month. Ms. ************* PODS brand container was initially delivered to her on June 6, 2025 and was returned to PODS empty on August 13, 2025. PODS Enterprises, LLC has refund the credit card on file for the month of rental that was charged on August 6, 2025, on August 8, 2025 along with a courtesy refund completed on August 13, 2025. Please allow up to 72 business hours for the refund to post. 

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********