Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Pods end of August to rent a Pod. When it was delivered I called them and noted the pod was beat I told them it was all dented. They said would send another in 2 days. Checked my ****** account, they charged me 2 times. Aug. 26th 2025 which was declined by my card company and once on Aug. 28th, 2025. After I told them not to bring me another Pod and to pick up the one they left. They picked the Pod up. Then I found out ****** paid them from my bank account. I disputed the charge and waited on ****** to contacted Pods. Pods never answered them, ****** resolved the case in my favor. Before ****** resolved my dispute, Pods contacted me looking to get my mailing address to send me a check for a partial refund back from them. I gave them my address and after my ****** resolution of a full refund when Pod's check arrived I didn't cash it and I tore it up. Pod's contacted me on Oct. 20th to tell me I owed them money. I called that day, they said I owed them the ******. I told them I owed them nothing, that I did get the check but never cashed it. She noted that and I hung up. Was called again on 21st of Oct. was told I owed them ****** dollars. Repeated Monday's call I didn't owe them money. Never stated I owed them money when they were giving me back the partial refund. threatening to send my account to collection. Locked me out of my account, I have no access to the website. They are a bunch of extortionists who tried to charge my card multiple times and took money out of my bank account through ******. ****** did the right thing, gave me back my money because Pod's didn't bother to contact them and they had 3 weeks to dispute the charge-back. They made a point to ask if I opened the Pod and I told them I couldn't get the door open. If there was paperwork locked inside the Pod I couldn't get it because I couldn't open the door. DON'T DO BUSINESS WITH THIS COMPANY. CHECK YOUR CREDIT CARD STATEMENTS/******/BANK ACCOUNTS. DON'T TRUST THEM!

  

  Business Response

  Date: 10/24/2025

  I am in receipt of your correspondence concerning PODS customer, ******* *****.   On October 23rd, 2025 contact to discuss the issue was initiated with ******* ***** in order to address billing concerns and work toward a resolution.  We currently await ******* Smiths response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24047437
  
  I am rejecting this response because: The phone calls I'm getting are ones threatening to send the case to collection. While they get to tape all my conversations I do not get to tape their conversations. We just go round and round them telling me I owe them ****** for a pod I never used and was taken back 2 days after they left it. I was pointedly asked if I had opened the pod and I told them no, because I could not get the door open. They will not give me access to my account and removed that access when I had them come take the pod away. I have no paperwork or even an account number. From most of the complaints I read against them, cutting off account access is standard with them as well as over billing and not letting you speak to the same person more than once. Quality customer care is something they don't have and the only addressing of comments is to send my account to collection. I do not owe them any money. The check they sent me for over payment was not cashed, so I owe them nothing. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 11/03/2025

  We appreciate ******* Smiths latest feedback and in the spirit of goodwill we have credited the outstanding balance on ******* Smiths PODS account.    No further balance is owed on the account.  ******* ***** has been notified of the resolution and PODS considers that the matter has been resolved amicably.

  Customer Answer

  Date: 11/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS has a storage container with personal belongings that I am trying to track down. I may have located the storage unit, but there is no way to verify it or the location hours to check. If someone can please contact me directly by phone to help me get in direct contact with the facility, that'd be greatly appreciated.

  

  Business Response

  Date: 10/27/2025

  RE:       ******* ********** (Not Applicable)
               Complaint:24045657
  
  Dear Ms. *******
  
  We have received correspondence regarding a PODS Enterprises, LLC customer inquiry. As of October 27, 2025, we have spoken with Mr. ********** and we are awaiting the appropriate legal documentation needed to verify account access.For any account or billing-related questions, customers may contact ********************** directly at **************. Our customer service team is available MondaySaturday, 8:00 a.m.10:00 p.m. EST, and Sunday, 10:00 a.m.6:30 p.m.EST.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a *** for my pending move in August 2025. A *** was delivered on 08/15/25. My move to a new home was scheduled for 10/15/25. I was contacted that they could not deliver the *** to my new address from my old address until 10/16/25. I tried to have the empty *** removed on 10/16/25 but the company could not honor that. I was told that they would pick up the *** on 10/17/25 between 1:15pm-4:15pm. The company then pushed the pick-up to 4:33pm-7:33pm on the same day. I called the company at 7pm and was told that they could not honor the pick-up and I was scheduled for 1-/20/25 between 2:30pm-5:30pm. I contacted the company on Saturday Trying to get a sooner pick-up for Saturday, but the company said that they tried to contact the driver/dispatch and there was no response after 6 attempts. On Monday, 10/20/25 I was notified by the company at 2:22pm that the pick-up driver could not pick up the *** until 10/22 between 6:30pm-10:30pm. they told me that they could not compensate me until they looked into this. Today on my account, it says that they gave me a $30 credit for a $99 pick-up. My billing cycle starts on the 15th of every month and now that I am past that due to their errors, I had to pay $274.81. I would like to be reimburse for the entire $274.81 and the $99 pick-up. If the *** was removed on the 17th as they promised, I would have been in the 3-day ***** period and would not have had to pay the October monthly charge.

  

  Business Response

  Date: 10/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********** *****.  On October 23rd , 2025, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.  The refund will be completed, satisfactorily resolving the issue.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 10/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/10/2025 my Pods Moving Container was dropped off to my property while I was not home. Upon arriving home, I was shocked to see that not only was the container not dropped on the grass like I specifically stated in the notes of my order but, EXTENSIVE DAMAGE was done to the driveway when the driver dropped the container at my property. I immediately filed a claim and was told you will be contacted within 2 business days. Today, 10/20/2025, after still not being contacted by ANYONE, I started an online chat with a PODS representative. At this point I was told that the case had been deemed resolved and the claim was closed. NOTHING was resolved. No one has ever contacted me in regard to my claim and it is going to cost at least $2500 to repair the driveway. I am a renter not the home owner and I cannot afford to repair the damage that the PODS driver caused nor should I have to pay for the damage this driver caused. The nerve of this company to close the claim without ever contacting me or offering any kind of solution.

  

  Business Response

  Date: 10/23/2025

  I am in receipt of your correspondence from  ******* *********.    On October 23rd, 2025, our PODS advocate spoke with ******* ********* who confirmed they had just recently received notification from ********************************* insurance that they are handling the claim in question.  We apologize for any misunderstanding involving the claim status and appreciate ******* ********** patience in this matter. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ********* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ********* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  
  

• Initial Complaint

  Date:10/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided a quote for a pod rental and recurring monthly fees. I accepted the quote but was then charged much more than the quote for the rental. I contacted the company, but they refused to honor the quote. Unfortunately, I trusted the company and had not checked the amount that I was being charged for several months until I was ready to return the pod.

  

  Business Response

  Date: 10/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****. 
  We have completed a thorough review of Mr. ***** concern, including a review of related phone calls (as appropriate). Based on our findings, the fees invoiced were consistent with the services quoted at the time of booking.
  Our records indicate that your order was placed online at ****************************** on August 13, 2025, at 10:09 a.m. All applicable fees and dates were displayed based on the information entered during the booking process. An order confirmation was generated at that time, outlining the pricing and scheduling details for your PODS service.
  For your reference, we emailed  a copy of the official order confirmation to Mr. **** on October 24, 2025. As noted in that document, only the first month of rental received a 30% discount, and the pickup fee was listed. You may also access the order document and payment schedule online at ****************************** under Order Documents.
  After careful consideration, we must respectfully deny Mr. ***** request, as the charges applied are consistent with the agreed-upon terms.
  Based on this, we ask that you close this complaint as resolved. Thank you.
  
  

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 24033198
  
  I am rejecting this response because this company used a bait and switch scam. The charges were totally different than the initial quote that I received. These people are scammers. Shame on me for not carefully checking that they changed the chargers from the initial quote. I will never do business with this company again! I have shared this with Pods,
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 10/30/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****
  A complete and thorough review confirms the resolution we provided on October 24th, 2025 provided was deemed appropriate. However, in the spirit of delivering the best customer experience, we have revisited the matter upon receipt of the additional feedback and additionally comprehensive review, PODS position remains unchanged. No compensation is warranted.
  Our records indicate that this order was placed online at ******************************
   on August 13, 2025, at 10:09 a.m. All applicable fees, rental terms, and scheduling details were clearly displayed based on the information entered during the booking process. An order confirmation was automatically generated at that time, outlining the pricing and service dates for the customers ********************** rental.
  For reference, a copy of the official order confirmation was emailed to Mr. **** on October 24, 2025. As noted in that document, only the first month of rental received a 30% discount, and the pickup fee was clearly itemized. Customers can also access the full order documentation and payment schedule at any time by logging into their account at ******************************
   under Order Documents.
  We encourage all customers to review pricing details carefully before finalizing an order. During the online booking process, our system provides clear and accurate pricing confirmations to ensure transparency. We apologize for any confusion and regret any misunderstanding that may have occurred.
  PODS remains committed to providing fair, transparent, and high-quality service to all of our customers. Based on the documentation provided and the clarity of the original agreement, we respectfully request that this case be closed as resolved.

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle damage when pod was dropped off. Pods has refused to respond to the incident

  

  Business Response

  Date: 10/21/2025

  I am in receipt of your correspondence concerning PODS customer ***** ******.
  
  On October 17, 2025, contact was initiated with Mr. ****** to discuss the issue, address his concerns, and review the request. A previous case was opened to address these concerns on April 21, 2025, at which time the investigation was completed. In response to his concerns, the matter was revisited and thoroughly re-evaluated to ensure the accuracy of the events in question.
  
  Based on information received from our local office, the drivers standard procedure is to document the driveway prior to placing the unit. The local office has confirmed that, according to the documentation gathered, the vehicle was already damaged before the unit was placed. Therefore, a denial was issued to Mr. ****** on October 18, 2025.

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in August of 2025 I contracted for a 8-ft pod container to be placed in my driveway. it was placed on the 11th. due to significant injuries I was unable to load the pod as quickly as I had hoped and so paid for another month of storage. I was moving from ***** to ********, I called multiple times to schedule the pickup from ***** and the delivery in ********. I mentioned here that I attempted to do things on the website and I was unable to do anything at all on the website. during phone conversations three times with customer service we scheduled a pick up date and delivery date prior to October 11th so I would not have to pay another month storage. apparently the ******** facility only picks up or drops off on Wednesday. eventually the drop off date was scheduled but even though it was before the 11th St Louis would not be able to pick up the empty container until after the 11th. I was repeatedly assured that I would not have to pay another month storage because the retrieval date was their fault not mine. now three times a day they attempt to ACH a payment of $323 for another month storage. three times every day, insufficient check charge three times a day. multiple phone calls and I was assured every time that the problem would be taken care of. last call I made supervisor said she would start a ticket and that it would be taken care of and taken off my bill in five to seven working days. when I asked about reimbursement for the insufficient check charges that should not have happened she said that was not their problem. and those three time a day attempts would continue until pods straighten things out on their end but again that was not their problem and reimbursement was not possible. they also refused to send email or paper confirmation. I was told that it simply was not possible to do so. so I get nothing in writing, continue to have insufficient check charges. never use this company ever.

  

  Business Response

  Date: 10/20/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** Shy. A review of the situation has been completed, and the customer has been in contact with a ********************** Customer Advocate for continued assistance. 
  
  We have reviewed the customers account and confirmed that a refund was issued on October 15, 2025, following the final pickup of the empty container.
  Our team has also provided clarification regarding PODS billing and refund process. We understand the customers concerns related to the attempted billing transactions; however, the account has since been resolved and the refund successfully processed.
  
  PODS greatly values our customers and is committed to delivering service that reflects the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 24029960
  
  I am rejecting this response because:

  this response in no way settles the issue. first I should never have even been billed the $323 and certainly not repeatedly. I called spoke with customer service and was assured that the attempted ACH withdrawals would stop and they were in fact not legitimate and shouldn't have happened. I requested an email confirming this and was told that they do not provide emails or any way to have any proof of anything they have promised. I spoke to a customer service in chat and again with told it was taken care of they wouldn't be hitting my bank anymore I again asked for confirmation and was told they're not they can't do that but I could click on the three dots in the upper corner of the chat and download the chat so that way I would have written confirmation. this is not true, when you click the three dots you have one option and only one option and that is, end chat. clearly this company wants nothing in writing. now they have said they have refunded the money, the $323. no they never refunded the money because they never took the money it was not money that was owed the bank never paid them the money because the money wasn't in the account and instead nine times they attempted to take the money I did not owe and instead incurred insufficient fee charges totaling $333. what they have done by claiming that they refunded the money was they have denied any at all responsibility and made it look like I did not pay my bill on time and they had to repeatedly demand the money and then wherever so kind and gave it back to me. that is not in any one's imagination what happened. they attempted to take money that was not owed and they knew it and when I discussed it with them they assured me they knew it was a mistake and they would stop hitting my bank but they lied and continued to try to take money that was not theirs. when I filed the complaint with the better Business bureau then and only then did they stop harassing me wanting the money and in fact posted on my page that that invoice was paid. it was a fraudulent invoice and it was never paid. they're not the good guys here. they fraudulently tried to take money that they were not entitled to then when I complained and asked them to reimburse me for the check charges they suddenly did a cover your **** move and I am not accepting it. there customer relations person was condescending and rude and would not address the issue just kept repeating over and over that they refunded my money. you can't refund what you never got and you can't take what I didn't owe. so no I completely reject their absurd premise. as far as I'm concerned they owe me an apology and $333. I have absolutely no confidence that they will do anything to make this right.
  
  Sincerely,
  
  ******* Shy

  

  Business Response

  Date: 10/27/2025

  PODS Enterprises, LLC has reviewed the concerns raised by Ms. *** regarding billing and payment activity related to her monthly rental period in October 2025.

  
  Our records confirm that a standard monthly rental charge was generated in accordance with the customers billing cycle. The customer requested an earlier pickup; however, due to routing and service schedules in her destination area, the pickup was set for the next available date. Following review by our Accounting team, the October rental charge was addressed, and the account was fully reconciled and closed with no remaining balance.

  
  While multiple billing attempts occurred during this time, no payments were successfully processed by PODS. Therefore, there were no funds withdrawn by PODS in connection with this billing cycle.

  
  We understand the customers frustration and regret any confusion experienced throughout the process. If the customer is able to provide documentation indicating that funds were withdrawn by PODS, we will gladly review the matter again to ensure full resolution.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23 Movers arrived to unload POD. It had rained badly night before. One of my movers alerted me that there was a leak in the back right corner of POD. This is where a box spring and Queen size mattress were located. They were both drenched. I called POD and filed a claim. I submitted the proper documents twice with pictures of the leak. Have heard nothing back after several emails and calls.

  

  Business Response

  Date: 10/30/2025

  I acknowledge receipt of your correspondence regarding PODS Enterprises, LLC customer, ***** ***********.
  Please be advised that on October 27, 2025, a PODS representative and the customer reached an amicable agreement, which included a Customer Satisfaction Credit as a resolution to the customers claim.

  Customer Answer

  Date: 10/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:10/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with PODS moving company to move my goods from ******* to ********. On Aug 6 2025, I retrieved all of my belongings from the *** container. No one as the facility to help or talk to me, so I called customer service and told them I had completed the task and to end my account. This was agreed to and I believed my business was done. However, a few weeks later PODS decided to charge me ****** for a month of storage after I asked them to continue service with them. They stated that there was still items in the PODS container. When I went back to view the container someone had put trash in my old used container and they were charging me for storage after I concluded business because someone decided I should store their trash. I once again tried to contact anyone from the ************ facility and I received no answer. I then called customer service and they stated that everything was fine. However, once again they are acting like they forgot about ending my service over the phone and that someone incorrectly charged me for housing someone else's trash. I filled a fraud report with my bank and to not allow any further deductions from my bank account. However, they are trying to use a collection agency to strong arm with illegal business tactics. I have called customer service once again on 10/16/2025 and they have me on hold for a long time apologizing but never fixing the issue. I wish to have the amount removed from my account, no collection, and no further contact from this business.

  

  Business Response

  Date: 10/22/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ***** *****.

  On October 17, 2025, an attempt was made to contact Mr. ***** to discuss his concerns. Unfortunately, we were unable to reach him directly, and a voicemail was left.

  As previously communicated to Mr. ***** on September 3, 2025, a thorough review of his case was completed, and the resolution provided at that time was deemed appropriate based on the facts available. In the spirit of customer service and in response to the feedback received, the matter was revisited and reviewed once again. However, PODS Enterprises, LLCs position remains unchanged.

  
  The review confirmed that contents were left behind when accessing the container on August 7, 2025. As a matter of policy, our servicing locations do not dispose of items left behind in containers.

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24025001
  
  I am rejecting this response because:
  I did not leave anything behind in my container. I completely cleared it out and they stuck trash that was not mine from the outside somewhere else inside the container. This was an attempt to collect more money in as that can be considered fraud. This is a violation of MD code (Maryland Commercial Law Code, Title 13, Subtitle ). individual working at the site was unable to be contacted. There was no one there. I had to speak to someone over the phone to resolve any issue I had. This is a lazy response as well as a bold faced lie.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 10/31/2025

  RE:       ***** ***** (CID 170791522)
               Complaint #: 24025001
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ***** *****. Following a full review of the ****** account and the events surrounding the container access on August 6, 2025, PODS position remains unchanged. ***** ***** was advised at the time of scheduling that the container should be left unlocked, empty, and clean at the end of use. Our records confirm that when the container was inspected after access, items and debris were left inside and around the unit. Per the PODS Rental Agreement, all customers are required to return the container in a clean, empty condition.PODS is not responsible for disposing of any remaining contents or debris left behind. Because the container was not returned in the required condition, an additional storage charge was correctly applied in accordance with the terms of the service agreement. For this reason, no refund is warranted, and the balance remains due.
  
  We understand Mr. ****** frustration and sincerely regret any inconvenience he experienced. PODS remains committed to helping customers clearly understand the terms and conditions of their service agreement.

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against PODS for mishandling and false assurances regarding my container and its towing. On October 2, 2025, I reported threats from my apartment complex about towing. I was repeatedly told by PODS representativesincluding supervisors *******, Lady Ma, *****, and customer service rep *********** it was impossible for my unit to be towed since only a PODZILLA truck could move it. They assured me any tow company would contact PODS first, and I was told not to worry.Despite those assurances, my POD was towed. From October 7-present I called daily seeking updates, and each time I was told the issue was being handled. On October 14, I was informed PODS would not retrieve it and that I was responsible for tow and storage fees.This is deeply negligent and misleading. PODS had prior notice and five days to act but failed to do so, causing unnecessary stress, financial loss, and risk to my belongings.They waited 7 days letting the pods sit in the tow yard racking up fees then to tell me this information

  

  Business Response

  Date: 10/17/2025

  I am in receipt of your correspondence concerning PODS customer, ****** ******.  Our ********************** advocate has been working with ****** ****** to help resolve the issue regarding the container being towed from the location ****** ****** directed the container to be placed.  We appreciate ****** ******* patience as we work with our local management team to remedy this situation.. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/02/2025

   
  Complaint: 24014604
  
  I am rejecting this response because: you keep saying "We are still working with the tow yard as they need to produce an invoice to PODS for our driver to be able to retrieve the container". 

  Ok well do I need to have somebody or *** advocate  contact them because why are they taking so long to give you the invoice it doesnt make sense to me, so your saying they are dragging their feet because invoices dont take that long its been over a month now and I see that your sending me an invoice bill to pay I will pass a copy of that bill in as well paying for what I dont even have access to to my belongings as I stated in my last email my daughter has no clothes only summer clothes no coat or warm clothing its cold out and neither of us have beds to sleep in so please let me know what steps you will need taking to get the invoice asap 
  
   
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/03/2025

  We appreciate ****** ******* additional feedback. The normal process when a container is towed is that the customer is responsible to pay for tow/********************** fees as outlined in our PODS rental agreement which ****** ****** accepted on 10/1/2025.   When reminded of the terms of our agreement ****** ****** declined to pay the tow/storage fees so the container could be retrieved.  In this instance we are trying to help intervene and retrieve the container.   Our local management team is aware of the issue and is working as diligently as possible to resolve the situation with the towing company.   As a courtesy, we have also waived the current monthly rental of the container while our local team works their process of retrieving the container.