Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 228 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS had a container that leaked and destroyed a $2500 desk. They are refusing to acknowlegde that they are at fault and pay for the property. The company *** that picked up the *** recommended I file the complaint, and took the damaged POD "out of commission". It was cracked in the back corner and had been duck-taped. *** complaint department is refusing to pay for the damages.

  

  Business Response

  Date: 10/17/2025

  I am in receipt of your correspondence concerning PODS customer, ****** ******** contents damage claim.       We fully investigated and reviewed this matter with personnel from the market that provided the services.  We did not discover any issues with the container or external cause of loss to ****** ******** contents.   In addition, ****** ******** accepted the PODS rental agreement that provides that customers generally assume all risk of loss or damage to their contents.   This would include loss or damage from mold/ mildew or water.  Our arrangement requires customers to protect against the risk of loss or damage by insuring their contents.   ****** ******** did not select to cover their contents through PODS contents protection option.    Based on the findings, we respectfully denied ****** ******** contents damage claim and consider the matter closed. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24012416
  
  I am rejecting this response because: they still are not accepting responsibility for damaging my property due to their faulty POD, and not paying for the damages incurred as a result.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 10/23/2025

  Here is the rental agreement and my statement showing insurance was paid for Personal Property.

  

  Business Response

  Date: 10/24/2025

  We fully investigated and reviewed this matter with personnel from the market that provided the services.  We did not discover any issues with the container or external cause of loss to ****** ******** contents.   In addition, ****** ******** accepted the PODS rental agreement that provides that customers generally assume all risk of loss or damage to their contents.   This would include loss or damage from mold/ mildew or water.  Our arrangement requires customers to protect against the risk of loss or damage by insuring their contents.   ****** ******** did not select to cover their contents through PODS contents protection option.    Based on the findings,  PODS position remains unchanged and we respectfully deny ****** ******** contents damage claim.   PODS Enterprises, LLC considers the matter closed. 
  

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 24012416
  
  I am rejecting this response because: the PODS employee inspected the *** when he came to pick it up and noted the duck tape and crack. Since the *** has been taken out of commission, I would say it was damaged. PODS is playing games since I had two PODS - one was fine and the other damaged. I absolutely do not accept this deception in business practices.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 11/03/2025

  We understand that the outcome of the claim may not have aligned with ****** ******** expectations.   As previously noted, we fully investigated and reviewed this matter with personnel from the market that provided the services.  We did not discover any issues with the container or external cause of loss to ****** ******** contents.  As outlined in the terms of the PODS rental agreement, ****** ******** agreed to assume all risk of loss or damage to their contents, regardless of the cause.   This would include but not limited to loss or damage from mold/ mildew or water.    Additionally, the agreement specified the need for ****** ******** to protect their belongings by purchasing insurance coverage, such as the Contents Protection Option (CPO).  
  
  Based on this understanding, we must clarify that, as per the terms of our rental agreement, PODS cannot be held liable for the damages reported due to the absence of CPO coverage.  We are unable to accept responsibility for damages when the available protection option was not selected.
  
  We hope this explanation helps clarify our position regarding the denial of the claim .    PODS considers the matter closed.
  
  

• Initial Complaint

  Date:10/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding my recent experience with PODS due to improper delivery, misleading sales practices, and unfair charges.On September 26, 2025, PODS delivered my container in an unsafe and noncompliant manner. The container was placed far from the curb and without reflective markers, in violation of the city permit requirements. I immediately contacted PODS to have the container removed due to the unsafe and inappropriate placement. Despite my request, the container remained in place for three additional days, creating a safety hazard on the road.PODS is now attempting to charge me $430.90 for delivery, even though the delivery was not performed according to permit conditions or reasonable standards. I should not be financially responsible for a delivery that was improperly executed and required immediate correction.Additionally, when I first booked the service, I provided PODS with detailed information about the number and type of items I needed to move. The sales representative assured me that an 8-foot container would be sufficient. Upon delivery, it was immediately clear that this was not accurate or adequate. I relied on their expertise and was misled by the sales team, resulting in significant inconvenience and added costs.Between the unsafe delivery, delay in removal, and misrepresentation by sales, I believe the $430.90 delivery charge is unjustified and should be waived in full. I have attempted to resolve this directly with PODS, but they have refused to take responsibility for their errors.I am requesting that the BBB assist in facilitating a resolution where:1.The $430.90 delivery charge is removed.2.PODS acknowledges their failure to meet permit and safety requirements.Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 10/21/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****** . On October ********* , our ********************** advocate reached out to Ms. ****** to discuss the next steps in the claims process. We have offered the customer a settlement refund, and they have accepted. As of October 20th, a resolution was reached, we have confirmed with Ms. **************** the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 10/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 16 feet PODS container to move our Austin house belonging from ******, *****, *** to *******, *******, ******. We arrived in ******* ****** on September 27th. and since then we are trying to compel PODS to ship our 16 foot container from ****** to ********** has been two weeks that I spoke with almost a dozen different people in PODS customer service to make that happen. Every single one of them told us that they sent the note to relevant people in charge to solve the issue. After two weeks of constant follow up by me when I asked to talk to a supervisor on the phone, the supervisors refused to talk to me. So I have around $20k of household belonging sitting in PODS storage like a hostage by PODS to force me to pay for more storage time. I need your help to escalate this matter to higher PODS authorities in hope that they resolve the matter. I'm in the conversation with the lawyer to initiate filing lawsuit against PODS for this fraudulent act.

  

  Business Response

  Date: 10/15/2025

  I am in receipt of your correspondence concerning PODS customer ****** Asoudehkhah Siahkal.  On October 15, 2025, contact to discuss the issue was initiated with ****** Asoudehkhah Siahkal. in order to address her concerns and work on a resolution. 
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** Asoudehkhah Siahkal. may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** Asoudehkhah Siahkal. experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two pods for our move from ******* to ************. One 16 ft. Pod and one 8 foot pod. The pods were loaded and picked up for shipment to our new address. We received are 16 foot pod first and were unable to get it open because apparently the load shifted. When we did get it finally opened we found that the entire load radically shifted forward and all of our items were from the rear came forward. Two bedroom dressers and end tables were flipped on end and damaged. Many smaller items were broken and unusable. That was day one. The next 8 foot pod was delivered 4 days later as scheduled. The 8 foot pod experienced the same issues as the first. A broken flat screen tv, flower pots, picture frames had broken glass all over. I have to state the items were tied down in several quadrants of the pod to maintain stability. The way it looked the pods were either tipped on end or the vehicle made a sudden stop shifting the contents. Ive used services like this before and never had an issue. I will not use pods again after this experience. Pictures can be provided.Thank you.******* **********

  

  Business Response

  Date: 10/13/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* **********.  ********************** LLC. can only respond on how the coverage was presented, therefore any claim disputes or requests for updates would need to be addressed directly through ************   Please have this complaint/request removed from PODS Enterprises LLC. and forwarded to ************, ***************************************************** as ******* Sammartinos concerns are based solely on the claim.  Please reference the complaint filed with the West Florida BBB complaint # ******** on behalf of  ******* Sammartino  to ************
  

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pod for an upcoming move to be delivered on August 22nd. The pod arrived but the driver mispositioned it so it was blocking the driveway entrance. Nothing could be moved from the house past the driveway, including people or trash cans. My front yard is gated, so we had to jump the fence to get past the pod. There was plenty of room for the pod to be moved back a few feet and the issue would have been resolved. Alternately, the pod could have been moved to the curb like the one that was down the street which I've included a picture of. I called pods the very next morning and they said they couldn't come out to reposition it until Tuesday 8/26, but nobody came or contacted us on 8/26. I then contacted pods again via chat and was told I would receive a call back once the issue was escalated, and again received no contact back. I then called again on 8/27 and was told the same until finally somebody left a voicemail screaming at me about how the pod could not be repositioned even though nobody had come to look at it to see the ******* there were two places it could have been repositioned (further up my driveway or on the curb). At this point I was very upset. When I tried to call the lady back I just got a call center in ***** where the communication was awful and I was told no resolution or escalation would occur. I then told them to come pick up their pod because I was done dealing with such a unprofessional company and having that pod literally blocking access to my house when it could have been easily moved and resolved. I found out since that pods is trying to bill me for $584.48, when I was unable to use the pod and only had it for the few days when I was waiting for this to be resolved. They received the pod empty and clean just as it was when they dropped it off. When I called to address the billing issue I once again talk to a call center and had a very hard time communicating with the representative. They would not give me a supervisor.

  

  Business Response

  Date: 10/20/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ,**** ***** . On October ********* , our ********************** advocate reached out to Ms. ***** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of October 20th a resolution was reached, we have confirmed with Ms. ***** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Dates and transaction dates, amounts were changed to months ago instead of the current week I was considering the service. 2. I did not purchase this in July as it is stated (fraudulent documentation) to charge cancellation fees it was 10/05/2025 is when I began researching companies I just began my project on that day. So I am 100% it was not before then I had no use for it before then.3. Unauthorized amounts upon receipt of quote and bait and switched times, costs, dates of transactions that are not correct are unauthorized and not agreed upon.4. They are attempting to withdraw amounts of money from my account when the service was never provided and I cancelled as soon as i discovered the amount changed and dates I knew this was a scam. I had to report it to my bank and get a new debit card because there was a long list of withdraws scheduled that I had no knowledge of these hidden undisclosed charges nowhere did it say this on the document agreement .

  

  Business Response

  Date: 10/17/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *** ********. On October 17th, 2025, our PODS advocate reached out to Ms.********
  
  After a thorough review, we can confirm that the customer was not charged by **********************. The amount in question was a pre-authorization hold, which is standard for verifying payment methods. This hold was not processed as a transaction and has since been released.
  Additionally, the order was booked through our online platform, where customers are required to agree to our Terms and Conditionsincluding pricingbefore completing the reservation.
  As no funds were collected and no service was rendered, we are unable to offer compensation. 
  We regret any confusion or frustration caused and appreciate the customer's feedback. Based on this we request the complaint to be closed.

• Initial Complaint

  Date:10/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resolution to my belongings. I ordered my *** on 7/23/2025. I want my belongings as promised. I paid PODS over $6000 already for storage and delivery. PODS promised me my container delivery on Oct 2, 2025. That date has come and gone. PODS cannot locate my container. PODS customer service is giving me the run around. I was promised the container was going to arrive in ****, ** on Oct 6, 2025. That was today. PODS customer service still does not know where my container is and again no location or arrival time. I was told they were going to call me back and NO CALL. I called before the customer service line closed and was passed to 3 different customer service ***resentatives. I am absolutely dumbfounded at the audacity of their corrupt and contempt at blatantly passing me to different people to not address the issues at hand. I also gave the customer service and went physically to the local PODS main site, giving them both the address that the *** is to be delivered. The customer service *** still did not have the address recorded in the system. I want answers. This should not take over 1 month and half to deliver. I completed packing of the container on Aug 23, 2025 and was told again that the container will be delivered on Oct 2nd. I am sleeping on the floor on a air mattress waiting for my belongings and NO ONE IS GIVING ME ANSWERS.

  

  Business Response

  Date: 10/13/2025

  PODS Enterprises, LLC is in receipt of the correspondence concerning our customer, Mr. ******** ******. After reviewing the details of the call that took place on August 25, 2025, it was noted that the agent advised Mr. ****** his container would arrive at the ***************************** facility around October 1314, 2025. However, according to our records, the container was actually delivered on October 11, 2025. We acknowledge that the inconsistent information provided during the initial communication may have caused some confusion. As a gesture of goodwill, PODS will be providing a goodwill credit.

   PODS Enterprises, LLC places tremendous value on our customers and strives to uphold the highest standards of service in the industry. We regret any inconvenience Mr. ****** may have experienced and appreciate the opportunity to address and resolve this matter.

• Initial Complaint

  Date:10/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a PODS container on Sept 28th at their 30% off summer deal, to be delivered Oct 2nd. On Weds evening ( Oct 1st) I had yet to receive any sort of confirmation about said order. I reached out to PODS customer service where I was informed by a gentleman named ****- my order had been cancelled. He was unable to gather any information as to why it was cancelled. Thurs Oct 2nd I called PODS customer service 3 separate times trying to figure out what was going on with my order, the best answer I could get was that an issue with their system caused the order cancellation. I ended up just scheduling a whole new order to be delivered Sat Oct 4th. ****** the customer service *** I spoke with told me the best the could do was 10% not the 30% of my initial order, this is when the frustration started to set in. She also informed me $****** would be drafted from my account at Midnight the night before delivery. Friday Oct 3rd I receive an email from my bank for a declined transaction from PODS, and then a threatening email from PODS informing me my order was going to be cancelled. I promptly checked my account to see if the money was there, which it was. I then attempted to try paying the amount online with PODS. Their website kept crashing or I was unable to login. Finally, after logging in I find theres a 0.00 balance invoice- it wouldnt let me pay the ****** I then called customer service once again requesting to speak to a supervisor, they gave me the run around. I made a post on my IG story, tagged PODS, someone reached out to say someone would be calling( they did not.)I also received another email saying my account had been updated, theyre now shipping a 16ft instead of the 12ft I specifically ordered. Lastly, theres still been 0 resolution, they took money from my account without my authorization. I may or may not have a delivery today,I dont know. The is by far the worst customer service I e ever experienced. I believe its only fair I get the 30%

  

  Business Response

  Date: 10/13/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** *******. After a thorough review, PODS has agreed to honor the promotional code Mr. ******* used at the time of booking, as well as the original rental fee that was quoted to him. The necessary billing adjustments will be applied to his account, resulting in a credit that will be refunded accordingly.
  We place tremendous value on our customers and strive to maintain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service, and we regret that Mr. ******* feels he experienced anything less. We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When a customer notifies our company of a less than satisfactory experience, we carefully review the processes that led to the feedback and take appropriate measures to address and improve upon them.

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used PODS for two cross country moves. The first time was very smooth and customer service was great which is why I elected to use them for my moving and storage needs for my move this year. It turns out that was a mistake. When I booked the pods stay it was with a discount for the first two months. Before my second month was up I called in asking if I could have the discount renewed. The staff member told me that I could have a discount again I would just need to call back in after I made my September payment. I asked him what if the person I call back at Pods declines to give me another discount. The representative said verbatim on a recorded line that it is in the notes and they will not say not. I called in 10/1/25 and the representative confirmed what the original staff member said but they were unable to renew/ honor the discount and she didnt know why he told me that. I asked to have the matter escalated. Pods emailed me this morning closing the case. I was told I could receive a discount again and now all representatives I am speaking with are saying on a recorded line that is not what was told to me. This would not be an issue if I was told no initially. I was giving the wrong information and I would just like PODS to follow through with the was told I would get in my phone call. When I asked for the notes of the conversation on September 15th they provided me with incorrect notes from a prior conversation in August and refused to look into my case further.

  

  Business Response

  Date: 10/10/2025

  I am in receipt of your correspondence concerning PODS customer, ****** ******.
  A thorough review has been completed, including a personal review of the recorded call with our representative on July 28, 2025, as well as all associated account documentation. Based on this review, we have confirmed that the billing and charges applied align with the services provided and the pricing communicated at the time of booking.
  During the July 28th call, the customer contacted us regarding pricing questions. Our representative provided a courtesy adjustment to the upcoming rental fees and also extended an additional discount to the customers transportation charges. The details of these adjustments, along with the applicable standard rates following the discount period, were clearly communicated during the call and reflected in the written documentation sent to the customer on July 29, 2025.
  For transparency, the representative explained that a credit would remain available on the account, which could be applied toward future rental charges or refunded upon request. The customer acknowledged this information during the conversation.
  We would also like to note that customers may access their order documents and rental agreements at any time by logging into their account at ******************************. These documents are automatically emailed whenever changes to scheduling or billing occur.
  Following this comprehensive review, PODS finds that the billing and communication provided were accurate and consistent with the agreed terms. We consider this matter resolved.

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23964205
  
  I am rejecting this response because:
  That is not the conversation that was presented on September 15th. That is what I am referring to. PODS has yet to produce the conversation record from that day  

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/20/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****** . On October ********* , our ********************** advocate reached out to Ms. ****** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of October 20th a resolution was reached, we have confirmed with Ms.****** ********** the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have been trying to contact the claims department to get reimbursed for damages caused by the PODS driver to a locking gate at the residence. I have been waiting for a call back and nothing. They sent 1 email saying they tried to call me twice and left a message which did not happen. The damages were over $1000.00 which i paid as it was a secure property with locking gate . I couldn't leave an unsecure property and had to return home the next day. Then they tried to say I had to submit 2 estimates for repairs which I was never told at the time. The driver said call PODs and submit the estimate with pictures and they would pay for damages. Pods is giving me the run around about this and cant communicate with any one.

  

  Business Response

  Date: 10/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *******. On October 3rd, 2025, our PODS advocate reached out to Ms. ******* to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of October 3rd, 2025 resolution reached, we have confirmed with Ms. ******* that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******