Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer ID: ************** Number: *********** Number: ********Case Summary - Pods charged $339 in incorrect Monthly Rental FeesCase Details- From 18th to 22nd July; Pods ************* kept me my call on hold for ~1.5 hours each day before disconnecting with no resolution- On 22nd July a ********* resolved my issue and mentioned that I wouldn't be charged an additional month's rent due to the delay from 18th - 22nd Jul.- She mentioned on call that she had made a note of this in the account notes and in case, I am incorrectly charged; I should call the Pods CS team. And the next CS *** would refer to the notes and refund the monthly rental- Pods however, incorrectly charged me $339 and ************* transferred me to **********************' infamous advocacy team on Aug 9. The case was then dismissed by the Advocacy team on Aug 12th. If they had listened to the call recordings from July 21st and/ or July 22nd, they would have been able to resolve this issue without denying a valid claim

  

  Business Response

  Date: 08/16/2025

  I am in receipt of your correspondence regarding PODS customer, ******************* On August 13, 2025, contact was initiated with Mr. ****** to address his concerns. A comprehensive review of the account has been completed, and we have identified opportunities for further discussion with the customer. At this time, we are awaiting Mr. ******s response.
  
  PODS Enterprises, LLC places tremendous value on our customers and strives to uphold the highest standards in the industry. We sincerely regret any inconvenience Mr. ****** may have experienced. We take pride in delivering quality customer service and regret that Mr. ****** encountered anything less than a satisfactory experience. When a customer notifies us of a concern, we make every effort to review the processes that led to the feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people stole money from my elderly grandfather. They told him over the phone that they could deliver a pod to my home address, took his money and then proceeded to say they couldnt and that we have to pick it up ourselves. They are unwilling to cooperate and assist. Their customer service team is downright rude and disrespectful. They stole $1500 and wanted to steal another $2000 from him. HE FOUGHT FOR OUR COUNTRY AND THIS IS HOW THEY REPAY.

  

  Business Response

  Date: 08/25/2025

  Our PODS Customer Advocate has reached out to ******** ******* on August 19th, 20th, and 25th; however, we have been unsuccessful in connecting with the customer. We ask that the customer contact us directly so we can discuss and address their concerns.
  At this time, we are also missing key information regarding the customers grandfather, which is necessary to proceed with a resolution. PODS remains committed to working closely with the customer to reach a satisfactory outcome.
  

• Initial Complaint

  Date:08/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with PODS for an 8 foot container for a move to from ** to **. I live in a hillside neighborhood and the *** has to be delivered to the street. Theres a three day limit for the street delivery. I was not able to move everything into the *** during the first delivery. I was assured my the PODS customer service representative that it wasnt a problem. The *** would remain local in ******** and I could request it again at any time. I called on August 5 to request the *** be delivered to my home for another three days of street delivery to pack up the rest of our things. There is no way to make this request online or locally. It has to go through the call center. August 8 came and the *** was not delivered. I didnt received any updates via phone, text, email, or on the PODS website. When I called, the agent said there was an issue and the *** would be delivered the following day. Its now August 9, and I have been on the phone with PODS customer service for 48 minutes and counting. They have no idea where the *** is and claim the previous two agents made a mistake. The agent is not local and unable to help. He keeps saying that they may be able to deliver on August 11. I sent a contact us email from their site but received no confirmation. There is no way for customers to have written documentation of issues or questions. Everything goes through a call center that is located abroad. These arent just things. These are personal items that my family trusted to this company for an already stressful cross-country move. I need to know where my items are, I need to be able to place additional items in my *** before we leave ** in a week, and I need assurances I can trust PODS with our move.

  

  Business Response

  Date: 08/13/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.   On August 12th & August 13th, 2025, contact to discuss the issue was initiated with ***** ***** in order to address scheduling concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the *** storage unit on July ********************************* for the storage unit. I scheduled the *** to be picked up by their company on July 29 th it was completely empty and cleaned out with the lock removed . They said it was full. It is not all the items were removed and put in my garage. They are still charging me and it is completely empty. I need a refund of my money and I need them to close my account.

  

  Business Response

  Date: 08/20/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ********. On August 12th, 2025, our PODS advocate reached out to ******* ******** to discuss the next steps in the claims process.  We have offered the customer a settlement refund check for the monthly rental, and they have accepted. As of August 12th resolution reached, we have confirmed with ******* Pinkozies that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23719604
  
  I am rejecting this response because:

  I have not received the refund check it has been over a week and I still havent received it. PODS  representative said she would reach out to me with a tracking number for the expiated check however nothing has been sent 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 08/26/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ********. On August 26th, 2025, our PODS advocate reached out to ******* ******** to confirm they have received the check. As of August 26th resolution reached, we have confirmed with ******* Pinkozies that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23719604
  
  I am rejecting this response because after I received the paper check PODS withdraw the $300.52 from my bank account via ******. They literally took the money back. I want PODS to refund the ****** amount $300.52 that was withdrawn on 08/28/25 after I received the paper check. I do not owe them anything and I want them to stop withdrawing money from my bank accounts. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/04/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ********.
  A complete and thorough review confirms the resolution we provided provided was deemed appropriate. However, in the spirit of delivering the best customer experience, we have revisited the matter upon receipt of the additional feedback and additionally comprehensive review, PODS position remains unchanged. We have issued the check to the customer as requested, refunding the monthly rental fee. The issue now lies with ******, and the customer will need to direct their concerns to them.
  We want to clarify that no additional monthly rental fees have been charged by us. At this point, the matter is between the customer and ******. We recommend that the customer contact ****** directly to dispute the charge.
  We appreciate your understanding, and we remain committed to providing fair, transparent, and high-quality service. Based on this information we ask you close this case as resolved. 

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Pods and their insurance for our recent move 19 June 2025. On June 28 2025 we got some of our stuff out of the pod and discovered that there was damage to an IMac computer screen. The item was foam, bubble wrapped, and our packing materials and placed in it's own box. On July 10 2025 filed a claim with ******* and now they have come back and said that it was our fault and will not pay. We had gone to the Apple Store and the tech there even said that the damage was from a hard jolt. We did have other damage that we did not claim we just wrote that off. They will not own up and pay for the damages. Why do you pay $49.50 a month for insurance and then they won't cover damages that happened in transit?

  

  Business Response

  Date: 08/11/2025

  I acknowledge receipt of your correspondence regarding PODS Enterprises, LLC customer ****** *****. Please be advised that the Contents Protection Option (CPO) coverage purchased by the customer is administered by a third-party provider, ************, and not by PODS Enterprises, LLC. Accordingly, we are only able to provide information regarding how the coverage was initially presented. As ************ is responsible for the claims review process and final determinations, any disputes or requests for updates concerning the claim must be directed to them.
  
  Given that Ms. ****** concerns specifically relate to the denial of her claim, we respectfully request that this complaint be removed from PODS Enterprises, LLC and redirected to ************ at the following address:
  
  ************
  ***********************************
  *****************
  
  When forwarding, please reference the complaint filed with the West Florida Better Business Bureau (BBB), complaint #********, on behalf of ************************
  
  Should the customer wish to dispute the denial of her claim, she must contact ************ directly, either in writing or by responding to their email communications, and follow their established dispute resolution process.
  
  At PODS Enterprises, LLC, we are committed to delivering exceptional service and maintaining the highest standards in the industry. We regret any inconvenience Ms. ***** may have experienced and are disappointed that her experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and improve the processes that contributed to her concerns.

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved from ************* to **********, ************** beginning of July 20 25 at that point pay the moving charge and storage fee, including a property insurance fee shipping purposes. Stored pod for July and August when I got my August bill it included a up charge of $57 for storage insurance which I never authorizedand was never asked if I wanted it. We were told the pod would be warehouse in the town. We are moving to, but when I made arrangements to get something out of the pod,Im told its 30+ miles away. Ive now had to call pods twice to try to get into our storage pod, but arrangements could not be confirmed because of no response from the storage facility. When I called back the second day in a row was told they have no record of any call coming in from the previous day. Even though their website states you can get into your storage pod with 24 hour notice that is not true as I called on a no response. Had to call Thursday still could not confirm that I get an email saying I could get into the storage unit Saturday now, but I should call to confirm that again.When I checked my account It has a delivery date set up to bring to my new residence already even though I never set up a delivery date now I have to call again to rectify the delivery date. Pods has absolute terrible communication and customer service. I dont feel I shouldve been charged for insurance. I did not ask for and was not notified of this charge before hand and that I should be refunded whatever monies was charged for this insurance.

  

  Business Response

  Date: 08/14/2025

  RE:       **** ******* (CID 170365958)
               Complaint #: 23714708
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS customer, **** *******. Our records indicate that Mr. ******* was contacted by a Customer Advocate via phone, with a voicemail message left, followed by a follow-up email. However, we were unable to connect and did not receive a response yet. Mr. ******* is welcome to reach out to further discuss his account or billing. We encourage him to contact PODS directly at **************. **************** is available MondaySaturday, 8:00 a.m.10:00 p.m. EST, and Sunday, 10:00 a.m.6:30 p.m. EST.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******* feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on a Sunday with delivery address and agent says computer won't take address call back Monday. Monday, spent 3 calls, first two disconnected while on hold, last one over an hour and 15 mins. She assured me all good and someone would call me Monday or Tuesday. At end of Tuesday no call so I check email. She had just sent an email saying she was sending my POD to *************. I call and next stopped it from going to ***I finally asked for supervisor and turns out they were never going to deliver the ****** POD is 69 miles from my new home and they won't deliver. Supervisor said "they can't make them deliver it and the only option is for me to go there and get my belongings." I have already paid in full and since we are elderly and disabled, I have to spend an additional $1,500 to have my belongings moved 69.8 miles. I then contact a moving company. PODS reaches out claiming to want to resolve issue... *******, dispute contact "customer advocate" says not sure, research, but then a week later Saturday calls and says my POD will be delivered! Go ahead and cancel my movers. POD movers will move our stuff in parking lot & "can they cut the lock?" . She assured me " she has worked with them for 10 yrs" Monday at 1:30 pm no call. I called ******* and left messages. Finally, movers call around 3 and in her questioning me she says "can they cut the lock?" I said okay but then she says oh, but it's not a circular lock purchased from PODS is it? of course it is. She says will you'll have to hire a locksmith cause those locks need a metal saw and our drivers only have bolt cutters "AND PODS KNOWS THIS." ******* says they can cut the lock tonight but POD will be uocked on the street all night. I said, DO NOT DO THAT we'll ldrive there meet movers w/key. Next am, POD lock cut off, my stuff left unlocked & open on public street all night. Husband had to help mover.3 weeks, 49 emails & 29 calls to get my belongings and they refuse to refund any of their charges.

  

  Business Response

  Date: 08/15/2025

  I acknowledge receipt of your correspondence regarding PODS Enterprises, LLC customer ******** ******. As noted in our previous response to ******** ******, dated August 6, 2025, a comprehensive review of ******** ******* account was conducted, and the resolution provided was deemed appropriate based on the findings of that review. In the spirit of customer service and thoroughness, we revisited the matter upon receiving additional feedback related to this complaint. However, PODS Enterprises, LLCs position remains unchanged.
  
  ******** ****** has been issued a customer satisfaction refund, and all concerns raised have been addressed. While we regret that we were unable to alter our position on this matter, we can confirm that the issue was thoroughly reviewed to ensure accuracy and fairness.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23711380
  
  I am rejecting this response because: 51 emails, 39 phone calls, leaving my belongings unlocked on a public street all nights, numerous lies by numerous agents that my belongings would be delivered. Send a guy and a child to move our belongings out of POD to a truck after forcing us to drive 69 miles one way to get "movers" access. 

  Now, they consider 1k to guy and his kid movers as compensation to us and $500 for us having to go the 69 miles in addition to all the emails, calls, hang **** and misinformation. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 08/26/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ******** ******.
  
  On August 26, 2025, a PODS representative and Ms. ******* reached an amicable agreement involving a Customer Satisfaction credit as a resolution to the claim. We have received the necessary documentation to process the refund, which is currently underway, satisfactorily resolving the issue.

  

  Business Response

  Date: 08/26/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ******** ******.
  
  On August 26, 2025, a PODS representative and Ms. ******* reached an amicable agreement involving a Customer Satisfaction credit as a resolution to the claim. We have received the necessary documentation to process the refund, which is currently underway, satisfactorily resolving the issue.

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23711380
  
  I am rejecting this response because it is not an amicable settlement. See screen shots. I was not compensated for the three weeks of my time due to their breach of contract, outright lies, misinformation, disinformation, and incompetent agents. They clearly said that this is all they would do- period. Ridiculous and they should be held accountable. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  out of state move using pods container the promotion was offered, used the promotion. however the pods delayed picking up the container and delivery in order to charge for an extra month of storage. requested delivery of container on june 27th, the pods moved the container from ******** to ******* and the container set for days within about 1.5 mile radius of my delivery location, it sat there instead of being delivered to me. then pods charged me for an extra month of storage and also charged me for insurance of an empty container, the customer call couldn't resolve the issue.the pods knew the pod is being moved to ******* from may it chose to keep it in ********, for a week after scheduled delivery, there was no reason the pod was not moved to ******* awaiting final delivery. the logistics is poorly executed or intentional in order to delay delivery resulting in increased costs to the customers.

  

  Business Response

  Date: 08/13/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ******. On August 7, 2025, a PODS advocate attempted to contact **** Gutman by phone, leaving a voicemail, and followed up with an email to address scheduling concerns. PODS has reviewed this matter in detail, including the customers account activity, communications, and the original booking call. During booking, the customer was advised to contact ********************** when ready to arrange pickup of the full container. The container remained at the storage center until transit and redelivery were arranged, and charges were applied in accordance with the rental agreement and billing cycle. While we understand the customers concerns, our review did not find evidence of intentional delay. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that **** Gutman may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** Gutman experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23707355
  
  I am rejecting this response because:

  they PODS LLC knew the destination zip code, did not transport the container, charged for transport, and rental, and then didn't deliver to me but instead held the container for more than ****************************************************************** order what appears to be to charge for an extra insurance premium, and also charged a delivery fee where the transportation fee was already charged.

  It appears PODS LLC is not forth coming with all the "extra" fees, and should refund the insurance premium paid as shown on invoice spanning july thru august, because the insurance is for contents, the contents of container were already vacant as of july 19th, PODS LLC didn't pickup the container until end of July. 

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/20/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ******. On August 7, 2025, a PODS advocate spoke with **** ****** by phone to address scheduling concerns. We confirmed that **** attempted to schedule his final pickup; however, the next available date fell after his billing cycle date. Upon re-review of this request, the necessary adjustment was made, and the customer was satisfied with the outcome.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODs picked up an empty container on 7/28/2025 from my driveway and delivered a full one the same day. The same driver (*****) provided both services. I pointed out ***** that his machine (aka. PODZILLA) was leaking hydraulic fluid on my driveway. He said it should clean off with **** soap and water. I took pictures of the leakage and spots on the driveway. I have spoken to call center **** at PODs 5 times now but no one from their advovacy/resolution team ever calls me back. The first rep opened a case but it was closed without notifying me because the driver (*****) lied and said his machine was not leaking. I have been promised a call back 3 times to no avail. All I am asking for is for PODs to hire a contractor to clean the hydraulic dpots from the driveway of my new home.

  

  Business Response

  Date: 08/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ****** A review of the issue that gave rise to this complaint is currently underway. We have offered Mr. ***** a solution to the issue on August 5, 2025, and Mr. ***** does not want to comply. We are currently reaching out to other departments within PODS, to assist Mr. ****** We will follow up with Mr. ***** shortly.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23702073
  
  I am rejecting this response because: .*******, from PODs ************* asked me to go to a hardware store to purchase a product to absorb the oil stains from my driveway and apply it. I told her this was unacceptable to ask the customer to take such an action to resolve an issue caused by a PODs employee. ******* said she would contact the management at the local PODs yard to see if someone can come to my home to address to our staining issue. I am waiting for someone to show up today (8/12) as of 12:30pm ET.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 08/19/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *****. A review of the issue that gave rise to this complaint is completed. A representative from PODS, LLC warehouse went to Mr. ******* home and cleaned the hydraulic fluid spill on August 12, 2025.
  
  As Mr. ***** was given the information of his complaint we consider this matter to be resolved.
  

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23702073
  
  I am rejecting this response because:

  It is true, an employee of PODs was sent to my home to attempt to clean the oil stains from my driveway. He came on 8/14 and a second time on 8/15. The degreaser product he used was ineffective at removing the stains from my driveway. I lost patience with PODs so I conducted my own research the evening of 8/15 and ordered a product that arrived the next day.  I applied it to the stains and it worked on the first attempt. I am asking for PODs to reimburse me $18.00 for the product purchase and a modest $100 for my time spent cleaning up after the mess caused by their driver and equipment. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong pod assigned delivery as per previous conversations so then no pod delivery at all as per conversations. No communications; no method for contacting personnel. All around shoddy business practices. We need our furniture, etc

  

  Business Response

  Date: 08/04/2025

  Posted to BBB Website:
  
  
  RE:      **** *********** (CID#: 142225004)
              Complaint #: 23692453
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ***********. ********************** records reflect that Mr. *********** has three orders, with one PODS-branded container associated with each order. In order to assist further, we are request additional information from Mr. *********** to help us look into this matter in more detail. We would be happy to continue assisting and can be reached directly at **************. PODS customer service team is available Monday through Saturday from 8:00 AM to 10:00 PM EST, and Sundays from 10:00 AM to 6:30 PM EST.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ************ may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. *********** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.