Reviews

This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

Review Details

• Review fromDanielle B

  Date: 03/27/2023

  1 star
  When making a reservation to move across the country the lady on the phone asked about my house, the number of rooms, the amount of things, and advised me that I would need 1 container based on what we had discussed. Come moving day this advisement was incorrect, now while working through this with the customer service line it's impossible because they want to file incident reports and email back over having a conversation. There's no resolution and this was a great way to take advantage of someone during a vulnerable space where they have no other option but to pay additional money and get another container.
  

  PODS Moving & Storage

  Date: 03/28/2023

   ***************************, we strive to do better than this. Please email *********************************************** with your customer ID and additional details so we can learn more about your experience and best assist. 
  

  PODS Moving & Storage

  Date: 04/06/2023

  I am in receipt of your correspondence concerning PODS customer ****************************   On 04/06/23,  contact to discuss the issue of the container size that was quoted during the booking of her order was initiated with ************** in order to address her concerns and work on a resolution. 

• Review fromLou and Wanda N

  Date: 03/25/2023

  1 star
  I've been working with PODS for years in the *********************** and never had a problem. My family and I moved out of state and this has been the worst move ever. Don't put your credit card on file with PODS because they pull money without asking for a payment. I have ask PODS to contact me before pulling any payment from my banking account and they never have. For my final payment charge, I called PODS to let them know, they were the worst to work with and to put the additional charge back to my account. At the time of my call, it was only one additional charge. Instead of the accounting rep adding the charge back, PODS charged my credit card a total of 3 times for the same amount according to my bank. I called PODS so many times to dispute the charges, it's crazy. I've been going around in circles. PODS have now initiated a claim to investigate the additional charges, but according to the customer service rep for **********************, they have now canceled my account information, so if they were to put the money back into my account, PODS would have to call me which I doubt that would happen. I now have my bank involved to cancel the additional charges to my account because I don't trust PODS anymore. I called PODS at 9:00 pm last night because I was never notified by email on my PODS delivery time the night before. I was told by one of the customer service agents that my delivery time frame would be between 11:00 am and 1:00 pm. My POD showed up at 7:50 this morning. I was told by the PODS delivery person that I was first on their list for a POD drop off this morning. I will never use PODS ever again. Horrible!!!! I will be talking to the ****** of ******** Affairs for the **************** on their business practices!
  

  PODS Moving & Storage

  Date: 03/27/2023

  We appreciate you reaching out, *** and ***** , and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email ********** with your customer ID.
  

  PODS Moving & Storage

  Date: 03/29/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of 03/28/23, we have resolved all concerns with **************** to her satisfaction.

  Lou and Wanda N

  Date: 03/29/2023

  PODS did call me yesterday, Tuesday 03/28/23 and stated that they did credit my bank account for the credit they owe me, but when calling the bank this evening Wednesday, 03/29/23, the bank representative indicated, they show no credit being processed at this time. I will call my bank in the morning to check again because it may take 24 to 48 hour for processing.

• Review fromW. T.

  Date: 03/23/2023

  1 star
  I had used POD moving when I moved to ** from WA I then moved back to WA and needed them to move my pod back I signed and did everything they asked of me, to find out they didnt send my pod when they had emailed us saying they did to now they are saying we need to pay a month storage fee for the month they kept our pod at the storage unit when it was suppose to had been in transit to WA and now they are threatening to send us to collections for the storage fee. I have made a claim with them, for them to just deny us I then submitted a claim with our credit card and they found us not liable and refunded us the storage fee. But now we are getting threats that we will be sent to collections as pod is now trying to collect it since the credit card company took it back from them. When I ask to speak with a supervisor they stop responding to us.
  

  PODS Moving & Storage

  Date: 03/24/2023

  Hi *******, Thank you for reaching out to Pods. We're disappointed to hear you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.

  W. T.

  Date: 03/31/2023

  After I submitted this online someone contacted me and asked me to email them my account number I did that and I have yet to hear any response from anyone. Not surprised this seems to be their normal business practice. So very disappointed with PODS
  

  PODS Moving & Storage

  Date: 04/06/2023

  I am in receipt of your review concerning PODS Enterprises, LLC customer, ***************************.  On 4/5/2023, a PODS representative and Customer reached an  agreement involving a Customer Satisfaction credit as a resolution to their claim.   The refund was completed, satisfactorily resolving the issue.
  
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Review fromRobert A

  Date: 03/23/2023

  2 stars
  The agents quoted me prices for delivery, rental and pickup of three units which differed from that which I was charged. My complaint went nowhere. Moreover, I had requested a PM delivery for one of the units. I was charged an additional $107.00 for the PM request, but the unit was delivered in the morning. Again, my complaint fell on deaf ears.
  
  
  
  

  PODS Moving & Storage

  Date: 03/24/2023

  Hi ******, Thank you for reaching out to Pods. We're disappointed to hear you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.
  

  PODS Moving & Storage

  Date: 03/31/2023

  I am in receipt of your correspondence concerning PODS customer, ************************  On March 30th, 2022, our PODS advocate spoke with ************** about the pricing for his move.   ************* accepted a customer satisfaction credit refund.   PODS considers that the matter has been resolved amicably.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that ************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Review fromGloria A

  Date: 03/16/2023

  1 star
  I am having trouble with PODS with refunding money that was taken out twice from my bank account. I paid for transporting a POD on October 24, 2022 and on October 31, 2022 they debited my account again for $139. They say they voided the last transaction but have never credited my account for the second charge. I have been trying for 5 months to get this rectified but to no avail. They are terrible at handling their accounts. I urge people to not use them or they too will be cheated.
  

  PODS Moving & Storage

  Date: 03/20/2023

  We can understand how you're feeling and would like to research this further, Gloria A. Can you please email [email protected] with your customer ID?

• Review fromMelissa R

  Date: 03/16/2023

  2 stars
  I want it to be recorded that Pod's is to boycotted by everyone who is interested in storing their belongings. They are money greedy hogs. They don't care about people who have priceless memories to be kept in a safe place. I have been storing my own belongings with the company and I had been close to losing my unit several times and when I had my phone and money stolen from me a few months ago and I lost all communications with them until 2 weeks ago I found out that I was given 7 days to come up with $900.00. Everything that I had ever owned and had a lot of memories for me has now been officially stolen from me in an auction. I will never be able to replace most of the things that I was storing. This company needs to be held accountable for their actions. I am DEMANDING that nobody uses it. They say that they're a "service".
  

  PODS Moving & Storage

  Date: 03/17/2023

  This certainly isn't how we want you to feel, Melissa R. We'd be more than happy to check in with our team and get an update on  your account. Can you please email [email protected] with your customer ID? 

• Review fromMartha F

  Date: 03/10/2023

  1 star
  The worst company and experience I have ever had to deal with in my life.PLEASE DONT MAKE THE MISTAKE I MADE USING THEM THEY ARE A NIGHTMARE I have made payments both autopay and by phone and the ones by phone they did not credit they have 2 acct numbers for me. I offered to pay what they requested and the next day they sent email with higher balance and addtl.fees I never knew about They move you from.person to person all with a different story. Their employees are very rude nk customer service skills. I have even filed a police report contacted State Attorney and will seek legal council.DO NOT USE PODS
  

  PODS Moving & Storage

  Date: 03/13/2023

  *******************************, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.

• Review fromTamas K

  Date: 03/06/2023

  1 star
  I used PODS for moving from ******* to ****** more than a year ago. First, I had to reschedule the delivery of the container , so I called the costumer service. Unfortunately this resulted charging my credit card twice for the same service (2 x 4000$). I had to make several phone calls to solve this problem, but at the end they acknowledged the mistake and I got my money back. Not a big deal, this happens. The second issue happened during the move when I got an email that I have to sign a document online on the company website. Despite of trying to do this several times in the following days, I was unable to sign it , getting the same website error message again and again. Few days later I got an email that the container did not leave their premises because I did not sign the certain document. Several phone calls again, talking to different agents , explaining the same thing all over again, all of this during our road trip to ******, knowing that our staff stuck in *******. Finally an IT employee confirmed that this was not my mistake but rather an error on the company's website. After a few days they sent me the documents in email, I signed them and finally the container, with all our belongings, left for ****** one week later then it was agreed in the contract. Obviously it was a huge problem and headache for us not to mention the extra money that we had to spend to live and start our new jobs without our belongings for more than a week. So, I made a complaint at the costumer service, I got a dispute number and we changed several email with a representative who assured his help and gave me good grounds to expect a compensation. Unfortunately this gentleman disappeared on me and only responded once after 6(!) months that he is still working on the case. Not exaggerating but I made about 25 phone calls in the last year, explaining the same situation every time to different employees , still no compensation. Worst experience in my life with a company.
  

  PODS Moving & Storage

  Date: 03/07/2023

  This certainly isn't how we want you to feel, ***********************. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email *********************************************** with your customer ID?
  

  PODS Moving & Storage

  Date: 03/17/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Tamas K. On 3/14/2023, a PODS representative and Mr. K reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed, satisfactorily resolving the issue.
  
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. K may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. K feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Review fromDevin L

  Date: 03/06/2023

  1 star
  Would rate lower if I could. Feels like a scam to me. Repeatedly had delivery date pushed back, zero communication and customer service. Even after I cancelled my order, I was still charged over $2100 a week later! And getting the refund was a nightmare. AVOID AT ALL COSTS. At best they are a crappy business and at worst they are ripping people off.
  

  PODS Moving & Storage

  Date: 03/07/2023

  We appreciate you reaching out, *****************************, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email *********************************************** with your customer ID.

• Review fromJ. V.

  Date: 02/27/2023

  1 star
  First, the robot-response on the other complaints is useless. They don't care and they aren't going to do anything about any of the complaints. Rented a POD on Dec 29th - was emailed a quote and agreed to that quote. Paid the delivery fee January rent and final pick up fee. I had to pay for the full month of January, even thou I didn't receive the POD until the 3rd. No problem. Paid the rent for February and scheduled the move. Literally 11 miles across town. Paid the full month of February, even thou I had it picked up on the 23rd. My credit card is then charged $99.00 on Feb 27th along with TWO charges for $315.11 on the same day. Even thou I paid the delivery and move fee up front, I still had to pay the $99 for them to pick up the unit. That's not included in the move fee and it was NOT included in the original quote either. The unit was emptied and scheduled to be picked up on Saturday, the 25th. According to their email, we didn't have to be there. But my phone rings at 6:45 IN THE MORNING with a driver telling me he's on his way to go get the POD. Like I care? Who calls someone at 6:45 - on a SATURDAY - to tell them they're on the way to pick up something you're not required to be present for? I have been in contact with them by phone and by email. They don't care. They have my card number so they just make random charges when they feel like it then give some ridiculous reason for it. I am going to my bank to reverse the unauthorized charges they made on my card and someone needs to train employees not to contact people at 6:45 in the morning. This company is a total rip off and shouldn't be in business at all.
  
  
  
  
  
  

  PODS Moving & Storage

  Date: 02/27/2023

  Jaime, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist. 

  J. V.

  Date: 03/01/2023

  As requested, I sent a message and as expected I have received no response. I was double-billed for the $311.15 pick up fee and sent proof of that to customer service. After being billed twice for that, I ended up having multiple returned items on my account. Consumers - heed my warning - DO NOT USE PODS - EVER! Call U-Haul or look for an alternative.
  

  PODS Moving & Storage

  Date: 03/02/2023

  I am in receipt of your correspondence concerning PODS customer, **************************    On March 2nd, 2023, contact to discuss the issue was initiated with ************************* in order to address concerns as to the order that was booked on line via the PODS website and the associated charges for the move.   We are currently awaiting ***************************** response.
  
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.