Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to add an additional POD to my order request. the telephone operator forgot to ask me about final destination. I reminded her and received verbal confirmation to the dates of delivery of full pod and pick up of empty pod at final destination. I received # confirm. When logging in online it has no mention of final destination. It says I must call. When I checked online, the website said available on Sunday at 9am EST. I called at 9:04AM EST and waited 15mins thru the options only receiving info that the call volumes were high and to wait. I also logged in to chat and it said 1st in line to please wait. I held on the phone 15mins and chat 10mins before phone system gave me closed on Sundays. I hung up, logged out, and sent a service request via email.I called on MON at 9:15AM and again, high call volumes and agreed to be called back when available. I checked chat function and no available agents. It also said I could text for help at MYPODS and when I did, it again directed me to call.I got a call back around 11am and was told that the option I had selected is not available, but they could request a different date (which would end up charging me another month rent of POD) and submit a request to have it delivered my preferred date. I declined as I requested to speak to the person who could approve that change immediately. I verbally confirmed multiple times that I was NOT agreeable to the date change, requested the call be recorded for usage in court that I did not approve a SEPt 6 delivery of my pod and wanted to confirm the Sept 4 delivery as originally confirmed verbally by PODS. I stated I do not accept Sept 6 delivery and it is July 24, 2023 at 11:04AM and I do not accept a Sept 6 delivery. I was then placed on hold, then hung up on. Im now in phone line again waiting to speak to agent. I did not receive a call back after being hung up, so assume it was on purpose.

  

  Business Response

  Date: 07/26/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************.  On July 25th, 2023, our PODS advocate spoke with ******************************** who advised the issue had already been resolved and no further assistance was needed.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS moving and storage to move from *************, ** to **************. The entire process went smoothly until the container was empty and scheduled for pickup by the local **********, ** PODS office on 7/20 between 7:45 and 10:45am. No one ever called me or came to pick up the container. I called the PODS customer service line who spoke with the **********, ** manager who said someone would come to pick up the container that afternoon. I received a call from a driver who had me mistaken for another customer and said he would speak to the manager about when the container would be picked up. I called PODS customer service the next day 7/21 who informed me that a driver had marked the container as picked up, which was not the case as it was still sitting in my driveway. PODS customer service said they would create a formal ticket and spoke with the **********, ** manager again who said a driver would pick the container up that afternoon or the morning of 7/22. It is now noon on 7/22 and I just spoke with customer service again who tried to call the **********, ** PODS manager, but was unable to reach them and the container is still sitting in my driveway blocking parking access for myself and other tenants. My customer number is ********* and my order number is *******. The PODS container number is 754B1, which is still sitting empty in my driveway. All I am asking for is that PODS remove the empty container from my driveway as originally scheduled on 7/20

  

  Business Response

  Date: 07/26/2023

  I am in receipt of your correspondence concerning PODS customer, **************************  On July 25th, 2023, our PODS advocate spoke with ************************* and confirmed the container had been picked up from the residence and no further assistance was needed.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of April 23, we hired PODS to help us with our cross-country move. Every single step of the way has been a problem. They charged us for transit, and then didnt transport the pod and didnt tell me. I only found out when I realized I havent seen another charge from PODS on my credit card. I know its on file, so Im worried that Ive not been paying. No, I find out they have been taking my storage charges out of the transit payment (the payment I made for a service that didnt happen) without telling me. If I want the pod moved to my new location, the rep says I have to pay the transit fee again. I am not comfortable making that large payment that minute and ask her how far in advance I need to call to get my pod. She tells me 7 days for a long distance move. When I call 10 days before the move, they said it was actually 14 days and my pod wont arrive on time. I spend another 2 hours on the phone, and they tell me theyll rush it off the books to get it here on time. The driver doesnt arrive within their window for delivery, and tells me they cant deliver the pod to the driveway. I ask them to leave it in the street, but they say I need to get a permit to do that. Because of their delay, its 6pm on a Friday night. I cannot get a permit, which they dont seem to understand. I spend another 2 hours on the phone with customer service, they tell me I can MAYBE go to the storage facility the next day with movers and a truck to unload the pod and get my belongings. I had to cancel, change, and rebook with my movers. 630am the next day, I get a text message: another driver from PODS checked out my house and there are no impediments. There was no reason the pod couldnt have been left Friday night, and h*** deliver it that morning. I have to change the movers again, at my cost. My mental and financial health suffered because of PODS. I tried to resolve with them: they gave me $100 and an un-customized email (it literally says customer name).

  

  Business Response

  Date: 08/01/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. A review of the issue that gave rise to this complaint is currently underway. ************************* has been assigned a PODS Advocacy representative.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20357741
  
  I am rejecting this response because:
  The advocacy process they mention has ground to a halt after not providing any meaningful recompense. I am still waiting for the advocate to get back to me, if they ever will. There has been no significant measures taken to try and meet my request for a refund. 
  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. A review of the issue that gave rise to this complaint is currently underway. ************* has been assigned a PODS Advocacy Representative and has been contacted to advise of an offer to the customer on July 25, 2023. ************** declined the offer and further review is in process in regards to her request.  We will continue to work with ************************* to come to an amicable agreement.

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20357741
  
  I am rejecting this response because:
  I am still waiting for a resolution in the form of a full refund from PODS. I last spoke to my representative on July 27th. On August 1st, they said they were still reviewing. On August 4th, they said they were still reviewing. It is now August 8th and the review is not complete. This is unacceptable and ridiculous. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/16/2023

   

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. On August 15, 2023, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.  We are currently awaiting the return of the documentation to enable the credit and *************, the refund will be completed, satisfactorily resolving the issue.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20357741
  
  I am rejecting this response because:
  
  The hush money contract PODS has offered me is incorrect and insulting. There are over $1500 of fraudulent invoices, and yet PODS only sees fit to refund me for $1374.  Combine this with the $100 I was supposed to receive no matter what settlement was reached, I am still missing over $300 from what should just be an easy full refund. The fact that PODS is demanding an NDA for a refund of less than $2500 indicates how deeply inappropriate their business practices are. 

  
  I have not signed or accepted any settlement yet, nor will I with the fraudulent invoicing still outstanding. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/23/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. On 8/15/2023 a ********************** representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting the return of the documentation to enable the credit and *************, the refund will be completed, satisfactorily resolving the issue.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on April 3rd I received a promotional e-mail that if I referred a friend both of us would get a $100 Amazon Card. Referred by *** who was moving, he had his pod delivered and he completed his move and POD was picked up. We were supposed to get the card the following month - no card. I called and was told I would receive it in the beginning of July - no card - called again last week was told we would get e-mails with instructions in 72 hours - nothing. tried to call again Monday and left a message due to high call volume and still no reply.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer, *****************************. As of July 27, 2023, we have resolved all concerns with ********************** to her satisfaction.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20356579
  
  I am rejecting this response because: we still have not received the gift cards promised we are in conversation with PODS but not resolved as of yet
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/01/2023

  I am in receipt of your correspondence concerning PODS customer, ******************************** of July 27, 2023, we have resolved all concerns with ********************** to her satisfaction, the gift cards were sent to ********************** and her referralsemails. 

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and used PODS storage for a recent move. Id had several issues but the most concerning was the mouse/rat infestation in my PODS when I received them back from the PODS storage facility. I spent several days cleaning all of our contaminated stuff from mouse and rat droppings. I had two family member fall ill during this time. Ive contacted PODS to rectify this situation along with many others, but they have stopped communicating with me. This is my case number Customer ID ********* Order # ******* Case # ******** Ive been I contact with ******** from PODS. **************************** Customer Resolution Specialist o | ************ o | ************** Im concerned that this infestation is effecting not only me but several other customers. And that pods is not interested in resolving the issue. Thanks for the help.***************************

  

  Business Response

  Date: 07/26/2023

  I am in receipt of your correspondence concerning PODS customer ****************************  On July 21st, 2023, contact to discuss the issue was initiated with ****************** in order to address his concerns regarding a claimed rodent infestation and work towards a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 06/26 for a move from ** to CA. I was quoted ~$1400 total for a large container, and I proceeded with the order. I called back on 07/03 to cancel because I got another quote of $1000. The rep said I had two boxes, but I only needed one. She quoted $890 total after cancelling the second box, and I decided to keep my order because of the new quote.On 07/10, I saw on the app that two pods were being delivered, so I called in. The rep fixed my order, and he quoted the new price of ~$930 with an additional 10% discount. I told him the rep on 07/03 said it was ~$890. He submitted a request to investigate the pricing dispute and review previous call records. On 07/12, I received an email from ****** Customer Advocacy. They cant waive fees, no appeals, and denied my request. I requested a supervisor, requested a copy of the transcripts and recordings, but received no responses.On 07/17, I was told I shouldve scheduled a pick up earlier, but I was previously instructed to call in when I was ready. I saw that the soonest pick up date was 08/03 which was a problem because I need to vacate my current property by 07/24. I asked the rep if they can expedite a pick up. The rep submitted a request and said I have to wait 48hrs.On 07/19, I followed up, but its still under review. I scheduled dates for the delivery and final pick up. The rep said my total is ~$1300 which is outrageous. I requested to speak to a supervisor.Spoke with *****. She failed to resolve the issue. She offered to submit a new dispute which could take 3-5 business days, but I have to vacate the property before then. I asked to cancel and get a full refund. She submit a new dispute, but there was no guarantee that I will get a refund. I received another response from ****** Customer Advocacy, and she again denied waiving any fees. Their fraud, deception, and misinformation has caused me harm. I want a full investigation into my call history and recordings. I want my money back ASAP.

  

  Business Response

  Date: 07/24/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************     On July 21st, 2023,  our PODS advocate spoke with ******************************* to address pricing concerns and request for a full refund.   We look forward to working with ******************************* toward an amicable resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered POD on 7/5/23 in wrong place. Returned on 7/14/23 to reposition so I could load. ****** refused to move it 10' with the door next to my concrete drive way. So it was unusable. ****** said too wet (lie) then I cancelled the contract and told driver to remove POD from my property, after some back and forth with his boss he removed it - with NO problem. I need to move 8/1/23 and need an immediate refund of the $626.90 I paid in advance so I can make other arrangements to move.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer ***********************.   On July 21, 2023, contact to discuss the issue was initiated with ****************** in order to address his billing concerns and work on a resolution. On July 24, 2023, a follow-up email was sent to ****************** to ensure he had the assigned PODS representative contact information during the review process. On July 27, 2023, the assigned representative reached out via phone call to ******************, however, was unsuccessful and a voicemail was left. We invite ****************** to contact us to discuss the issue further so that we may provide resolution. All contact information for the PODS Resolution Specialist assigned to the issue has been provided.
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for over a month for a refund of over $2,000 from PODS. The agent handling the case does not answer any emails or phone calls. There are now multiple case numbers on this and no one has helped me with my refund. This is a refund for a delivery and transportation fee because they left our second pod in ******** when it was suppose to be delivered to **********. The 2 case numbers I have are *** *** ** and ********. Nothing has been resolved in over a month and no one has helped us or responded to us.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of July 26, 2023 we have resolved all concerns with ************ to his satisfaction. 

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were scheduled to have our *** delivered on July 2. It wasn't delivered till July 8. We planned our move based on the schedule provided by PODS that we negotiated for. Almost all of our furniture and personal property was located in the *** and it was delivered nearly a week late after numerous phone calls and requests for deliver. PODS emailed and offered to provide a partial refund for costs associated with the delay in delivery. When I emailed them back, they didn't respond. I've been calling and emailing for over a week and they haven't responded nor have the refunded any portion of the funds that they charged to my credit card. Before I filed this complaint I left a voicemail stating that if I didn't hear from them I would be filing a complaint.

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS customer, **********************************    On July 21st, 2023,  our PODS advocate spoke with ********************************* advising they would be the new advocate handling the claim regarding the rescheduled delivery date in order to finalize the claim resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *********************************** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/23 Inquiry made through the phone selection for a quote for military moves. The PODS would be for next day delivery 7/14/23 to *********, ** 7/13/23 Pods agent ***** presented the quote for $2,403.38 and advised to lock it in to prevent a price increase. If we decided to cancel, we could cancel before 4pm (MDT) on this same day, 7/13/23 We couldn't make it work, so we called back before 4pm MDT and cancelled the order. We were advised there would be no charges 7/17/23 charges were noted on our CC. One completed for $1820.18 and one pending for $464.20. Called back and after a 2hr wait was told there was a credit on our acct. after we cxl'd. Reqst'd these charges be fully refunded as we followed the stated guidelines. Agent ****** submitted for a refund back to the credit card with case # ***-48784 7/18/23 Noticed pending refund for $1658.03 on my CC, a difference of $162.15 from the original $1820.18, also $464.20 still pending. ($162.15 is even more then the $150 stated fee)7/18/23 Called and talked to (*****) who put me on a silent hold but then put me back into queue.7/18/23 Talked to ****** who told me because I did not cancel within 3 BD's I would be charged a $150 cxl fee. I advised we ordered and cxl'd in the same day, all according to what the agents advised us to do. There should be no charges, there should be no bait and switch to secure an order, and then switch the rules to gain a fee. ****** filed a dispute for this, case# ***-51613.We've done a lot of business with PODS over the last 2 yrs, but sadly I believe there will be a separation in our relationship. This has been very frustrating.Please issue a full refund for what has been charged which $162.15 still remains to be refunded. Also please ensure that the pending $464.20 does not mature into an actual charge.Emailed *************************************** and will also be sending this to our CC company for dispute if we can not resolve this in the next couple of days.

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of July, 21, 2023 we have resolved all concerns with **************** to her satisfaction. 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20341780
  
  I am rejecting this response because:

  There was a charge on my CC statement by PODS on 7/13/23 for $1820.18 for a service I never received. I now see a pending refund transaction on 7/21/23 for $162.15.  Where is the remainder of the refund?  The entire $1820.18 should be refunded.  PODS need to refund an additional $1,658.03 to make up the total $1820.18 or just make a single refund for that amount.  I need to be made whole.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customers, ***** and *****************. Correspondence was sent to the customer on July 26, 2023,  in regard to the remaining amount they are claiming, waiting to hear back from the customer so we can address their billing concerns.
  

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** have received a full refund of all charges back to my credit card, and I am appreciative of the resolution process in place by the BBB and cooperating members.
  
  Sincerely,
  
  *******************