Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PODS Moving & Storage has 227 locations, listed below.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
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  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/23/2023 I have paid Pods moving company over $1300 and they damaged our new asphalted driveway multiple areas. There driver did not have wood to out down under the containers they delivered therefore digging into the new asphalt. I had one piece of wood that improvised there driver for one corner but the sides of the container and the 2nd container had none. I requested a credit or refund to pay for this damage and there insirance company info and they have not provided and claim it is standard damage. We feel this is very poor standard of business.

  

  Business Response

  Date: 08/03/2023

  We are in receipt of the correspondence concerning PODS customer, ******** Del *******. A full review of the claim was completed on July 20th, 2023, after receiving images from Mr. ****************** depicting the affected areas. Our investigation confirmed that the container was placed in an area according to the instructions provided and established that the damage was a direct relation between the unit and its loaded goods while sitting on the asphalt. This was due likely to the lack of structural integrity to withstand the weight of the unit. We found no mishandling and no other cause of loss was identified. With acknowledgment of the rental agreement, Mr. ****************** represented and agreed to assume full risk and release PODS from any damage to the premises resulting from this operation. Should Mr. ****************** wish, they may view the terms of the agreement by accessing the PODS online portal. With the receipt of this correspondence, PODS considers this matter closed.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ****************** may have endured. PODS Enterprise, LLC prides itself on its quality customer service and we regret that Mr. ****************** feels he experienced anything less. We sincerely apologize for any instance where an individual is not completely satisfied with a PODS experience. When notified of less than satisfactory experience, we endeavor to review the processes that gave rise to the feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had both (2) of my PODS taken back to their storage unit. I noticed on my paperwork that it said I requested not to insure my possessions. I called immediately to mention the error and that I wanted to add. They told me they couldnt add once selected.! I did rounds over this via phone message with someone for a month before she actually called me. So basically they said I had no protection what so ever with-over $30,000 worth of my house!!This means my items can be stolen or damaged during the move and they arent responsible!!Also the *** man leaving with 2nd *** hit my driveway gate and that 2 has not been taken up with me or the new owner of house. I was told they couldnt find the paperwork on and I gave it all againThis needs addressing ASAP.

  

  Business Response

  Date: 08/03/2023

  We are in receipt of the correspondence concerning PODS customer, ***********************************. Phone calls & emails have been made on July 21st & 31st, 2023, in attempts to discuss the claims process and request pictures/documentation to depict the loss; however, all have been unsuccessful. Should ************************* wish to discuss her options further, she may reach out to the representative assigned to the review.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ****************** may have endured. PODS Enterprise, LLC prides itself on its quality customer service and we regret that Mr. ****************** feels he experienced anything less. We sincerely apologize for any instance where an individual is not completely satisfied with a PODS experience. When notified of less than satisfactory experience, we endeavor to review the processes that gave rise to the feedback and take appropriate measures to address their comments.

  
  

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS abandoned two small containers in my driveway on a military base (moved from *****, ** to Carlisle Barracks, **). Request container removal ASAP. The local PODS branch is short staffed, multiple drivers have quit within the last week resulting in repetitive delays in container removal. Support line unable to mitigate. FYI, support line hold times are excessive (hours vs minutes).Customer #: ********* Order #: ******* Original Order Date: 5/28/2023 Cost: $4,527.87 Container 12342VX scheduled for removal 21JUL23; PODS delayed removal until 24JUL23 (1-4pm); NO SHOW/ no call. PODS delayed removal again until 25JUL (****am); NO SHOW/ no call.Container 20623VX scheduled for removal 22JUL23; PODS delayed removal until 24JUL23 (No ETA available); NO SHOW/ no call. PODS delayed removal again until 25JUL, 2-5pm; NO SHOW/ no call.Container 102515BX scheduled for removal 20JUL23; PODS delayed removal until 22JUL23 and removed.Contacted PODS 22JUL regarding delays and multiple empty containers in driveway. Support rep stated that the containers were scheduled for removal in the system 24JUL. Instructed to call back if not picked up 24JUL23. Contacted PODS 24JUL @ 4:50pm after NO SHOW/ NO CALL (both containers). Rep helpful and contacted local PODS manager. Result: removals not possible 24JUL; rescheduled for 25JUL. Offered and processed $100 credit/ refund for inconvenience (thank you) and assurance that the containers would be removed 25JUL.Contacted PODS 24JUL @ 4:30pm after NO SHOW/ NO CALL (both containers). Hold time > 30 minutes. Still on hold at 5:05pm and time of BBB submission.FYI, at no time was there to be multiple containers on ground concurrently; scheduled to be sequential. As a result of blocking the garage, I have had to delay unrelated deliveries and moving logistic requirements.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of July 26, 2023 we have resolved all concerns with **************** to his satisfaction. 

  Customer Answer

  Date: 07/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  Container 12342VX removed 26JUL@ 5:30pm. 
  Container 20623VX removed 26JUL@ 3:10pm.

  I no longer see an outstanding balance and reviewed the invoices denoting reversal of charges.

  Thank You.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've made monthly payments for 3 containers in storage since 10/2020. We made $620 monthly payments without any issue until we recently tried to schedule moving our containers to ******* in 05/2023. We simply asked for a quote to schedule the move, and somehow our monthly payment went from $620 to $850 without explanation and without scheduling. We tried to resolve this issue and spoke to 10 different customer service reps over at least 8 hours in a 3 week span without *******************. It got to the point where we decided to pay the increased rate so that we would be able to schedule our containers for timely delivery to our new home in *******. We tried to schedule for delivery, but account was locked out even after making all payments with increased rate. It took another 5 different representatives a period of 3 weeks of back and forth to unlock the account to be able to schedule the delivery. We are now at risk of not having any of our furnishings for our home to include beds, cribs, safety equipment, and monitoring devices for us and our infant children. After trying to pay for the delivery of the containers, the payment system was not working for any of our credit and debit cards that have plenty of capacity for the quoted amount and PODS could not schedule the delivery until they resolve their payment system. Another few days go by and we are told we need to send a ************* money order or use ACH to schedule delivery. More than two months has passed, and we have spent countless hours on the phone with what seems like dozens of different reps and supervisors trying to get our containers delivered to our home in ******* by August 11th. We are two weeks away from this date and we are severely at risk of not having furnishing in our home for us and our children. We will never get this time back, and this is by far the most frustrating customer experience, and I have very little confidence that PODS will reliably deliver our containers on time.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customers, ******* and ***********************. As of July 26, 2023, we have resolved all concerns with Mr. and ***************** to their satisfaction.
  

  Customer Answer

  Date: 07/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  We have not received a receipt and there is no invoice on our account for the ~$12,000 we just paid to ship and deliver our containers. There is still a lock on our account and our containers have yet to be shipped with only 1.5 weeks remaining from the date we need our containers. The operations/logistics team just called my wife saying our account is locked out and there is no proof of the payment we just made$12,000 out of our pocket! We are desperate at this point and severely frustrated.

  We are at our **** end right now with PODS and are preparing to pursue legal action. We need our containers to furnish our home with our infant children in ******* by August 10. 
  

  Our account has no record of the dozens of hours weve spent on the phone with customer service representatives who have not been able to resolve our issue. We keep getting the run-around from all representatives who cant seem to figure anything out, and Im starting to think that all of our valuable items for our home that we entrusted to PODS for storage is missing and thats why this keeps happening.

  Nobody with the company has been able to adequately nor accurately give us a response to our questions.

  We are going on 3 months now of trying to get this coordinated and Im at a loss for how this can possibly be rectified in a timely manner.

  If I dont hear a response or get a call from a PODS representative by Monday, we will be suing for the value of our items in the containers, the >$40,000 we have spent to date to store our items, the >20  hours of our time spent on the phone with representatives, and for the stress and emotional toll this has taken on our family as we are moving across the country. 
  

  Please escalate this to whoever can possibly resolve! This is the absolute worst experience that I wouldnt wish on anybody.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/01/2023

  I am in receipt of your correspondence concerning PODS customers, ******* and ***********************. As of August 1, 2023, we have resolved all concerns with Mr. and ***************** to their satisfaction. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Pod about an emergency relocation because my house was being sold. I contact them about an emergency relocation. The accepted and agreed to remove the containers. I was told they would come between 7am and 7 pm. The next day no call no show. They customer service is the worst. Now Im about to loose out on the deal for selling my home. Pod is absolutely horrible!!

  

  Business Response

  Date: 07/29/2023

  I am in receipt of your correspondence from ******************************* concerning our PODS customer.     On July 27th, 2023, our PODS advocate spoke with ******************************* to address scheduling & billing concerns.    We look forward to working with ******************************* to reach a satisfactory resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With pods my order # is *******, Customer # ************ have been waiting for our pod pickup for 3 weeks. We call they have given us 6 Times pickup dates and times they keep changing and have never shown up. We have a pod in our driveway that has forced us to cancel having our driveway redone.On top of us calling every other day and they not showing up they are charging my credit card. Please help me solve this issue I dont know what to do . Thank you.***********************

  

  Business Response

  Date: 07/29/2023

  I am in receipt of your correspondence concerning PODS customer, ************************     On July 26th,2023, our PODS advocate spoke with our customer and their spouse resolving the claim with the pick up of the container and a credit refund.     PODS considers that the matter has been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had extreme rodent damage in our Pod discovered August 2022. Pods agreed to issue funds related to our claim in early April 2023. It is now late July and we haven't seen any funds arrive and have had zero communication from Pods regarding the claim.

  

  Business Response

  Date: 07/28/2023

  I am in receipt of your correspondence concerning PODS customer ********************  On July 28th, 2023, contact to discuss the issue was initiated with ***************, in order to address the delay in receipt of reimbursement and work on a resolution. **************** we will reissue the check and send it to **************** via ***** as well as follow up with **************** with the updated tracking information for the check once received. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20369051
  
  I am rejecting this response because: It is not yet clear that a check has been mailed for the quoted amount. I'll accept the response when I've received the check. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/01/2023

  I am in receipt of your correspondence concerning PODS Enterprises LLC. customer, ***************************. In reviewing the claim, we found that the check was issued and mailed via ****** On July 31st, 2023, we confirmed that the accounting department has reissued the settlement check and sent it to *************** via ***** tracking #**** **** ****.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a POD to be delivered. I loaded it up and they picked it up 3 days later. There was a summer time special of $274.60 and they gave you 30 days for free rental of their storage facility. I made the reservations last Friday, July 14 and it was to be delivered July 21st. At 9:30 am, it had not arrived. The first rep I called said that it won&#**;t be delivered, I got irate and he hung up on me. The reason they didn&#**;t do it was because they billed me $279.00 for another month&#**;s rent. They brought it out today. I set it up to have it delivered on July 21st and it didn&#**;t show up. On Saturday, they charged me $279.00. I expected it to be here on Friday, July 21st and it didn&#**;t arrive, they flat out refused to bring it. I would also like a refund.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer, *****************************. On July 26, 2023, contact to discuss the issue was initiated with ********************** in order to address his billing concerns and work on a resolution. 
  

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20368666
  
  I am rejecting this response because: They are not giving a refund.the only thing i recieved from pods is an email saying everything was done in accordance. i made an arrangement online7/14/23 for the pod to be delivered friday 7-21-23. on friday 7-21-23 i waited expecting pods delivery and at 9:30 am i checked for progress online it indicated no delivery. so i called ************ 20 minute hold talked to advisor they said no possible delivery  i got irate they hung up on me. i called back different person on the line i am begging for it to be delivered explained friday was my only day off i had to work saturday and sunday they said no way to get it friday. i asked to talk to a manager they said call will be up to 2 hours wait.then they hung up.called back again before manager called no possible delivery friday. i called again 4 total calls  a manager called at 12:45pm explained they contacted warehouse manager and nothing they could do.out of the 5 people i spoke with 3 hung up on me. manager was very nice i wrote down all names of the people i talked to.  i worked saturday and came home from work checked my credit card discover for another bill i was waiting for thats when i noticed the bill from pods for $279.00.  i suspect they delayed it 1 day to let it roll over thirty days on purpose.  that is my complaint
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/01/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *****************************. All accounts and containers for PODS customers are billed on a month-to-month basis. The monthly billing of the container begins the day that we deliver to the customer and continues through to the day before the following month. ************************ PODS brand container was initially delivered to her on June 21, 2023, and was returned to PODS empty on July 26, 2023. PODS Enterprises, LLC has refunded the credit card on file for the month of rental that was charged on July 2023. Please allow up to 72 business hours for the refund to post.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against PODS for lack of transparency in pricing for services that include deliveries, transportation, pick *** of a storage container shipped across country. Overcharges and hidden fees that were declined, ie insurance, were included in charges. I am specifically disputing the over charges for a portion of transportation fee charged on May 28 for $299.99 over quote and Storage and Insurance charged on June 18 for $375.84 which was never discussed or indicated for a total of $675.83. The *** was empty and I was told on June 20 when I saw the overcharge on my credit card that they could not pick it up until June 22. I have paid approx $5315 in total to PODS and this was not the amount that was quoted. The original quote on April 16 (which included a 30% discount), and a call for clarification on May 28 support that these two charges were not originally in the quote and I was also told no more charges would be applied to my credit card after the June 14 delivery charge to ** location, but was charged additionally on June 18 and no discount was applied to that charge indicating it was tacked on and not agreed upon or told to me and are unauthorized charges. I have called and emailed numerous times to dispute these charges and no or very little communication has come from PODS. They refuse to speak with me or address the overbilling. I am unsatisfied with the lack of resolution and the shady business practices of this company. I have copious notes of each phone call and emails and invoices and PODS has the recorded phone calls that support my claim. I do not have enough characters in this box to provide detailed account here but can supply as necessary to resolve this issue. I request that BBB reach out to PODS for resolution and to engage in better transparency in pricing and charges.

  

  Business Response

  Date: 07/27/2023

  I am in receipt of your correspondence concerning PODS customer,******************************  On July 25, 2023, contact to discuss the issue was initiated with ******************** in order to address her concerns regarding her billing and work on a resolution. 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20367951
  
  I am rejecting this response because:I have been waiting for PODS to satisfactory explain/resolve/respond to my original call and subsequent emails since June 20, 2023 (prior to filing BBB complaint) disputing overcharges from quote provided in April 2023. They have been generally uncommunicative and even after I responded to the person who emailed me on July 25, 2023 have yet to hear back from her as well. That was over a week ago.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS Enterprises, Inc.customer, *****************************. Per our response on August 7, 2023, a complete review of Ms. ********* account, *********************** position remains unchanged.  ******************** was aware of all charges related to the monthly rental fee, the transportation cost, and the insurance coverage fee when booking her order with PODS on April 16, 2023.
  

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to add an additional POD to my order request. the telephone operator forgot to ask me about final destination. I reminded her and received verbal confirmation to the dates of delivery of full pod and pick up of empty pod at final destination. I received # confirm. When logging in online it has no mention of final destination. It says I must call. When I checked online, the website said available on Sunday at 9am EST. I called at 9:04AM EST and waited 15mins thru the options only receiving info that the call volumes were high and to wait. I also logged in to chat and it said 1st in line to please wait. I held on the phone 15mins and chat 10mins before phone system gave me closed on Sundays. I hung up, logged out, and sent a service request via email.I called on MON at 9:15AM and again, high call volumes and agreed to be called back when available. I checked chat function and no available agents. It also said I could text for help at MYPODS and when I did, it again directed me to call.I got a call back around 11am and was told that the option I had selected is not available, but they could request a different date (which would end up charging me another month rent of POD) and submit a request to have it delivered my preferred date. I declined as I requested to speak to the person who could approve that change immediately. I verbally confirmed multiple times that I was NOT agreeable to the date change, requested the call be recorded for usage in court that I did not approve a SEPt 6 delivery of my pod and wanted to confirm the Sept 4 delivery as originally confirmed verbally by PODS. I stated I do not accept Sept 6 delivery and it is July 24, 2023 at 11:04AM and I do not accept a Sept 6 delivery. I was then placed on hold, then hung up on. Im now in phone line again waiting to speak to agent. I did not receive a call back after being hung up, so assume it was on purpose.

  

  Business Response

  Date: 07/26/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************.  On July 25th, 2023, our PODS advocate spoke with ******************************** who advised the issue had already been resolved and no further assistance was needed.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.