Business Profile

Portable Storage Units

PODS Moving & Storage

Headquarters

Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,560 total complaints in the last 3 years.
397 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/20/23 my husband and I ordered a POD to move our belongings from ** to **. We were quoted a price and signed a lease agreement for the transport. The down payment should have been $609.85 however on 7/11/23 they removed $750.62 from my bank account for the down payment. The total price quoted is supposed to be $4,065.67 however when PODS is contacted to schedule delivery to new address, they change the price and say they won't do it without more money after the agreement has been signed. My husband called to find out information so we can have our belongings and they hang up on him because we refuse to pay more after the contract has been signed. For the third time we are attempting to call and speak to supervisor, and we get hung up on. We leave in nine days to move across the country and now none of our belongings will be there.
Business Response
Date: 07/21/2023
I am in receipt of your correspondence concerning PODS customers, ****** and *************************. All scheduling delays have been addressed and all of the billing concerns are in progress at this time.
Initial Complaint
Date:07/18/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved from ********** to *****. A POD was delivered and packed in ********** and shipped to **********, ***** where it has been in storage for almost one year while our house is being built. Before ordering our POD I confirmed that it could be delivered to our new home in ***** and was told it could be. Now that we need it delivered they are telling me they dont deliver to our area during peak season and that we have to find a way to self-unload the unit ourselves which means to rent a U-Haul and drive two hours and unpack a huge POD and repack it into a U-Haul at our expense. We have paid PODS over $12,000 for moving and storage fees to now be told they wont deliver it to us. This is the worst customer service ever!
Business Response
Date: 07/19/2023
I am in receipt of your correspondence concerning PODS customer, **************************** On July 19th, 2023, contact to discuss the issue was initiated with *************************** in order to address scheduling concerns involving the destination address and work toward a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Customer Answer
Date: 07/20/2023

Complaint: 20340756

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 07/21/2023
I entered into a legal contract with PODS in August of 2022 to deliver my POD from ********** to **********, ***** and store it at their facility and then eventually deliver it to ************, ***** when our house was done being built. I confirmed that it could be delivered to ************, ***** *****. They have stored my POD at their ********** facility for almost a year while our house was being built and now that we need it delivered they are telling us they dont deliver to *****. I would have never ordered a POD if they didnt deliver to ************. One associate told me they do deliver to ************ but not during peak months - July and August. I was NEVER informed of that as well. We have faithfully paid our POD storage bill each month for the last year and our total expenses exceed $12,000. MY REQUEST IS: I want our POD delivered the second week of August of 2023 OR PODS pays for a private moving company to unload our POD in ********** and pack it in their truck and deliver it to us. So far we have been given an estimate from a private moving company of over $1,100 for this service.
Business Response
Date: 07/25/2023
The review found that when the order was booked *************************** did not provide the destination of ************, ** *****, which is a non-service zip code for PODS. However, our local management team has agreed to meet ********************* extended delivery request in order to bring the container to the new destination. PODS considers that the matter has been resolved amicably.
Customer Answer
Date: 07/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The pod placed in my driveway caused damaged that they will not respond to. I tried calling, emailing numerous times over the past 2 months and cannot get a call back regarding the claim.
Business Response
Date: 07/19/2023
RE: ******************* (CID#: Not Available)
            Complaint #: 20338745

Dear ****************:

I am in receipt of your correspondence concerning PODS complaint for ******************** PODS has searched by all contact information that **************** has provided, email, phone number and physical address and unfortunately unable to locate any claims associated with this information. PODS searched extensively by physical address and was not able to locate a PODS account associated with this address. PODS searched for all phone calls for the physical year 2023 and was not able to locate any inbound or outbound phone calls.PODS searched using the email address and was not able to locate any accounts or claims by any of the contact information provided. Is **************** able to provide a incident number? A case number? A date of loss? A PODS account number? Any identifying information associated with the claim? Should **************** wish to further discuss their claim they are encouraged and welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
Customer Answer
Date: 07/19/2023

Complaint: 20338745

I am rejecting this response because: construction zone llc contracted the work from pods to store our furniture while they redid our floors. So while we did not hire the company directly, they parked the pod in our driveway and damaged our property. Let me know if more information is needed.

Sincerely,

*******************
Business Response
Date: 07/20/2023
RE:       ******************* (Unknown)
            Complaint #: 20338745

Dear ****************:

I am in receipt of your correspondence concerning PODS complaint *******************. PODS unfortunately,doesnt have enough information to be able to locate a claim, as **************** confirmed that he is not a PODS customer. The ********************** customer is Construction Zone, LLC. There are questions that are answered. Additionally, is there a PODS account number to reference? Are there photos for the claimed damages? What is the date that the claimed damages occurred? Should **************** wish to further discuss their claim they are encouraged and welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely disappointed with the experience I've had with PODS thus far. I scheduled a container back in the beginning of May using a promo code Spring30. My original order number was *******. My POD delivery was canceled multiple times by PODs and my order had to be redone every time. I was assured that I would not lose my promotion as the change in the delivery day was not my fault. Every time they cancelled they told me not to worry about the discount, that it would carry over. Despite being told this, my promotion was never reapplied! All I want is the promotion reapplied and either the money back or a discount on my next bill. I am not sure why this cannot happen as again, I was not at fault for the multiple canceled orders. PODS made my moving week incredibly stressful (and it was already stressful to begin with) due to the constant cancellations and now I am even more upset after being told that my promotion would be honored AND being told 2 times that I would hear back from someone regarding my open case but never did.I filed a case in June under case # ******** and was told I'd hear back via email within 72 hours but heard nothing. When I messaged them online they said my complaint was dismissed because I placed the order on May 17th which is NOT true! That order was placed after at least 4 cancellations by PODS. I filed another complaint via case # ******** on July 5th and again was told I'd hear back in 72 hours and guess what, I never heard anything. My guess is that it was again incorrectly dismissed. I have worked years in customer service so I don't mean to be rude or off putting but I am just very upset and I don't understand how a business can treat customers like this.
Business Response
Date: 07/19/2023
I am in receipt of your correspondence concerning PODS customer, ****************************** On July 19th,2023, contact to discuss the issue was initiated with ***************************** in order to address pricing concerns and work toward a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around May 23rd, 2023 called pods told them where I needed pod and where it would need to be relocated. They gave me a price for delivery, one months plus tax and insurance. pod was delivered the 25th. Few days later called to confirm drop off location and ask about another pod and then was told ***** would triple basically because they cant deliver pod to new address would have to send to ********** which was 45 min in another direction when I was relocating 20 min away from its current location. Told them that that was absurd, I was never told mew location was out of range, when on the phone woman continued to mislead me and would not give me to management. spent days on the phone calling asking to speak to management was told someone would call me. I never got a call finally after waiting days. I got a hold of someone and told them I wanted to cancel the *** because they were misleading, gentlemen said I was right yo want to cancel and he agreed that things were not said properly to me and that management will call, they set up a pick up date to return pod and was told I would get a refund for the confusion. No one ever called me! never got refunded it so I contacted my credit card they temporary refunded me. Pods harassed me over charges for days/ weeks wouldnt give me to a manger of someone who spoke proper English to understand the problem. Finally after months they send me a bill told them it should be a refund no answer just noticed They charge my card again 7/12/33. I spoke with an agent several times during this time explaining the issue And they would not give me a manager, nor listen to what I had to say even though they were reading the notes and said that I was right asked for corporate number and they could not give me one just said office was based out of ******* and they were currently in *************** each time I called , I am seeking a full refund for the initial purchase and the unauthorized purchase they placed on my card.
Business Response
Date: 07/21/2023
I am in receipt of your correspondence concerning PODS customer ******************** On July 19, 2023, and July 21, 2023, contact to discuss the issue was initiated with ************** in order to address her billing concerns and work on a resolution.
Customer Answer
Date: 07/21/2023

Complaint: ********

I am rejecting this response because: yes I spoke with them and they kept saying the same thing over and over again still would not respond to my concern nor would give me to a manager

Sincerely,

*******************
Business Response
Date: 07/27/2023
I am in receipt of your correspondence concerning PODS customer,*******************. On July 19, 2023, and July 21, 2023, attempts were made to reach out to **************** to discuss his concerns, however unsuccessful, and voicemails were left. As ****************** concerns are directly related to her billing we do ask that she please contact the ********************** at ************.
Customer Answer
Date: 07/27/2023

Complaint: ********

I am rejecting this response because:
I have tried multiple times to speak with someone within this company of management or billing that could understand what the issue was and understand what it took to resolve it and they did not want to reply. They just continue to have someone harassed me and repeat the same things over and over again just like they are in responses right now in these responses, I would like to be completely refunded for any charges that they charged me for
Sincerely,

*******************
Business Response
Date: 08/01/2023
I am in receipt of your correspondence concerning PODS customer, *******************. On July 19, 2023, July 21, 2023, and July 27 2023, attempts were made to reach out to ************** to discuss her concerns, however unsuccessful, and voicemails were left. As ****************** concerns are directly related to her billing we do ask that she please contact the ********************** at ************.
Initial Complaint
Date:07/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PUT DOWN WHEN I WANTED TO MOVE, WHERE I WANTED TO MOVE TO, AND HOW LONG I MIGHT WANT TO STORE MY BELONGINGS, I WAS GIVEN A PRICE FOR MY DESTINATION WHICH I AGREED TO. AFTER THEY PICKED UP MY *** THEY TRIED TO REMOVE MONEY FROM MY CHECKING ACCOUNT WITHOUT LETTING ME KNOW FIRST, WHICH WAS DENIED. WHEN I WAS ABLE TO SPEAK WITH SOMEONE WHO SPOKE ************* ASKED WHERE MY *** WAS I WAS TOLD MY *** WAS IN *******. I ASKED WHY IS MY *** IS ***************************************************** THAT WAS WHAT I WANTED. THEY CHARGE ABOUT $100 A MILE TO MOVE THE *** I FOUND OUT AFTER THE **** AND NOW WANTED MORE THAN $700 TO DELIVER MY *** JUST TO THE STORAGE FACILITY I ORIGINALLY REQUESTED. I TRIED TO TALK WITH THE BUSINESS OFFICE, LEFT MESSAGE AFTER MESSAGE WITH NO RETURN CALL. I WAS TIRED OF TALKING TO THE GOOD PEOPLE OF THE PHILAPINES, UNDER STANDING EACH OTHER WAS A PROBLEM. THEY ARE NOW THREATENING TO SELL MY GEAR RATHER THAN GOING BY OUR ORIGINAL AGREEMENT WHICH I AM STILL WILLING TO HONOR
Business Response
Date: 07/19/2023
I am in receipt of your correspondence from *********************** concerning our PODS customer.    On July 19th, 2023, contact to discuss the issue was initiated with *********************** in order to address pricing concerns and work toward a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that *********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Customer Answer
Date: 08/02/2023

Complaint: 20335746

I am rejecting this response because:
I HAVE A ADDRESS WHERE THEY CAN LEAVE MY POD. I SEE BY THEIR RESPONSE THEY ARE ADMITTING NOTHING NOR ARE THEY WILLING TO RETURN MY POD ON THE DEAL WE MADE INITIALLY. I DONT WANT TO DROP THIS

Sincerely,

***********************
Business Response
Date: 08/03/2023
On August 3rd, 2023, our PODS advocate spoke with *********************** and advised the order had been booked online where the customer inputs the origination and destination zip code.   *********************** advised they would forward documentation that the order confirmation we have on file is incorrect.     *********************** was also forwarded to our PODS billing team in order to have the account status addressed.   We look forward to working with *********************** toward a satisfactory resolution.
Customer Answer
Date: 08/04/2023

Complaint: 20335746

I am rejecting this response because: I STILL DO NOT KNOW WHEN I WILL HAVE MY POD WHERE I CAN GO INTO IT WITHOUT HAVING TO DRIVE MORE THAN 200- MILES. THEY ARE TRYING TO CONVINCE SOMEONE THAT I GAVE THEM ********* TO TAKE MY POD TO ORLAND ******* WHEN MY MOVE WAS TO ************* AREA OF *******, THEY CHARGE $100 A MILE TO MOVE THE **** WHY WOULD I ASK TO HAVE MY POD MOVED IN THE OPPOSITE DIRECTION?. DOING BUSINESS WITH THEM HAS ALREADY PUT A BAD TASTE IN MY MOUTH AND I AM LOOKING TO END OUR BUSINESS. THE PEOPLE I TALK TO WILL NOT EVEN SEND ME A BILL AND NEVER SEEM TO KNOW ANYTHING. NOT GOOD FOLKS TO DO BUSINESS WITH

Sincerely,

***********************
Business Response
Date: 08/19/2023
On August 15th, 2023, our PODS advocate spoke with *********************** to advise the order was booked online as local service as reflected in the order confirmation.   The other emails presented by *********************** were quotes that did not reflect the type of service that the customer booked themselves via the ********************** website for the current order. The container was taken to the closest PODS storage facility to the origination address for storage as reflected in the order confirmation.
Customer Answer
Date: 08/27/2023

Complaint: 20335746

I am rejecting this response because: THE PEOPLE AT PODS EXPECTS SOMEONE TO "NOT" KNOW WHERE THEY ARE MOVING TO. READING THE ONLINE COMMENTS ABOUT THIS COMPANY IT SEEMS THIS IS THEIR NORMAL TREATMENT FOR ITS CUSTOMERS, ESPECIALLY SENIOR CITIZENS LIKE MYSELF, MY ONLY HOPE NOW IS THAT THE PUBLIC IS WARNED ABOUT PODS. I AM GONNA BE IN TOUCH WITH THE ATTORNEY GENERAL TO SEE IF THERE NAME IS ON THE LIST OF SHADY BUSINESS'. I WISH I HAD GOT THE CALL BACK FROM THE OTHER CO. I USED, NO PROBLEMS. I SENT SO MANY PAPERS OF MY REQUEST SERVICE SO PEOPLE CAN SEE THAT EVERY FORM I FILLED OUT HAD MY DESTINATION AS **********/************* AREA. ONLY ONE PAPER IN THERE ASK FOR THE *** TO BE RETURNED BACK TO WHERE IT WAS PICKED UP, THAT WAS THE ONE THEY HAD CHANGED THEMSELVES. I AM IN ***** NOW I FINALLY FOUND OUT THAT MY *** IS IN *******, 200 MILES ROUND TRIP. I HAVE BEEN UNABLE TO TALK TO ANYONE IN *** WHO WOULD TELL ME WHAT IT WOULD TAKE TO REUNITE ME WITH MY BELONGINGS, IT SEEMS THEY ARE LOOKING FORWARD TO SELLING MY GEAR RATHER THAN DISCUSS A WAY FORWARD, AS I SAID IN THE BEGINNING I AM STILL WILLING TO PAY MY ORIGINAL QUOTE. IF THESE PEOPLE DONT LIKE THE DEAL THEIR MACHINES MAKE , DONT USE THEM. ALL GET WHEN I CALL IS THE RUN AROUND FROM **** TO **** EVERYONE SAYS MY CASE IS LOCKED AND NOBODY SEEMS TO BE ABLE TO KNOW WHO I CAN TALK TO

Sincerely,

***********************
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regards to complaint previously registered with BBB and PODs #********. I never closed the original complaint as I never received the refund that was charged to me. As you can see via the attached correspondence PODs is stating my account is settled which may be with them but my checking account nor my pocketbook have been refunded. On 12/15/22 $543.93 was debited from my Chase account. I still have not seen any money from this. I am a disable female with little to no assistance. All PODs has done is give me the run around and I still do not have money from this fraudulent transaction that I never authorized nor signed any documents. I am asking for my $543.93 be refunded as a resolution. PODs has advised they have given my money back but will not provide any proof it was refunded or how it was refunded.
Business Response
Date: 07/28/2023
On May 11th, 2023, a PODS representative and **************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting the return of the documentation to enable the credit and *************, the refund will be completed, satisfactorily resolving the issue.
Initial Complaint
Date:07/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning,I am reaching out to rectify unacceptable service I have received from PODS. I ordered a large POD for my move out back in December of 2022, I have since accessed my POD a handful of times at the PODS ******* facility. I have no complaints about my initial order or subsequent access events.I do however, have serious complaints regarding the delivery of my large POD to my new address. On 7/7/2023 I called PODS *************) to schedule a container access date, and delivery to my new address. I checked with the representative I spoke with on the phone multiple times to confirm that delivery to my new address had been set up for 7/12/23, which he confirmed. I called an additional 2 times where I was promised delivery on 7/12, then told my POD would be delivered 7/15 instead and I would receive timing information for that delivery on 7/14 via text and email.After not receiving any delivery window confirmation email/text on 7/14, I called for a FOURTH time on 7/15. I was informed that my delivery had been set up incorrectly by the previous representatives, my POD would not be delivered on 7/15, and the earliest I could schedule delivery of my POD was for 8/11 delivery. I agreed to be put on the wait list in case any delivery slot cancellations came up, with 8/11 set up as my scheduled delivery date.As this delivery date (8/11) is a month after my originally scheduled delivery date, it is obviously unacceptable. The hours I have spent on the phone trying to coordinate delivery of my POD and the failure of PODS to deliver my POD in a timely fashion has caused me significant hardship. Ive reached out to PODS directly with my account information to assist in rectifying this situation.Please have my POD delivered to my new address ASAP, and let me know when this delivery will be. Please also issue my account a refund to compensate for the significant hardship Ive endured as a result of PODS incompetence.
Business Response
Date: 07/21/2023
I am in receipt of your correspondence concerning PODS customer, ********************** On July 18, 2023, contact to discuss the issue was initiated with Mr.***********;in order to address his delayed delivery concerns and work on a resolution.
Customer Answer
Date: 07/24/2023

Complaint: 20332685

I am rejecting this response because:
PODS has contacted me but has not fully resolved my complaint. Delivery date was improved but no compensation has been provided.
Sincerely,

*********************
Business Response
Date: 07/27/2023
I am in receipt of your correspondence concerning PODS customer ********************** On *******, 2023, contact to discuss the billing/ monies issue was initiated with **************** in order to address his delayed delivery concerns and work on a resolution. We are awaiting to hear from **************** in regard to this.
Initial Complaint
Date:07/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called PODS and placed an order for a 16 FT POD and an 8 FT POD to be delivered on July 10th. They were running a special for the month of July so the prices were cheaper then normal. After Aug 10th the prices go up if left in storage. It looks like if they would have delivered both PODS they should have charged me $345.00. However, they only delivered one 16 ft POD changed my order to read second POD to be delivered on July 17th which I would have already been moved out. So what happened was only 3/4 of my home was moved out which cost me $669.00 in movers and I had to rent a storage unit for $147.00 a U-Haul for 3 days to get all my belongs moved into the storage unit $60.00 a day $180.00, all because I think they gave my POD to someone else. When I checked my *********** card they charged my card for two PODS?? I tried for four days to get ahold of this company and when they finally called me back I explained all this to them and they opened a case file to see if there was anything they could do and they totally dismissed everything I said. This is why I am contacting you. This was the worst move I've ever encountered. I'm 65 years old and relied on this company to make sure they followed their contract and someone changed it. I want to be reimbursed for all my expenses.
Business Response
Date: 07/19/2023
I am in receipt of your correspondence concerning PODS customer,************************ On July 17th, 2023, contact to discuss the issue was initiated with *********************** in order to address scheduling concerns. On July 19th, 2023, our PODS advocate spoke with *********************** and obtained additional information for the review which will enable us to work toward a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments
Customer Answer
Date: 07/25/2023

Complaint: 20328174

I am rejecting this response because: They are claiming that they have a recording of me saying I agreed to have that second POD delivered on July 17th and that I signed a agreement form also. Why would I do that. I told her on the phone that I would like to her that recording and the phone went silent and I got NO response. There is no way I would agree to such a date I had to move out on July 12th. The form that showed the two PODS to be delivered on July 10th, they are claiming is only a quote. Well, that was the agreement that I agreed to and signed. They are changing things to make it go their way, not mine. This lady not once has taken any responsibility what so ever. This company needs to go away! People deserve to be treated better then this. Moving is an extremely stressful situation and you need to have competent companies to be of service and PODS is not one of them.

Sincerely,

***********************
Business Response
Date: 07/26/2023
We appreciate ************************* feedback and conducted a thorough review in regard to the claim. On July 21st, 2023, our PODS advocate provided the review findings that we did not find where *********************** was advised that both containers would be delivered on July 10th, 2023 nor did the order confirmation support that claim. Our advocate explained that the quote *********************** referred to was not a confirmation of a booked order and even the quote did not show the 2nd container being delivered on July 10th,2023.
Business Response
Date: 07/26/2023
In an update to our previous response and for further clarification, the quote presented by *********************** had (2) containers for possible delivery on 7/10/2023 and then another quote for 7/13/2023. Our position remains the same as to the review findings that the order was booked with the delivery date of the first container on 7/10/2023 and the second container on 7/17/2023. However, as a gesture of goodwill, we have offered to credit the initial delivery fee of the container *********************** used for the move and apologize for any confusion that *** have occurred with the multiple quotes that were provided.
Customer Answer
Date: 07/27/2023

Complaint: 20328174

I am rejecting this response because: the contract I signed was for two pods to be delivered before I moved out which was on July 12th, NOT July13, NOT July 17th. They owe me $400.00 for the rental of the **haul and the garage storage and the truck rental that I've had to rent because of this mess. Not to mention all the running around I'm asking the movers to do for me and the cost coming out of my pocket for this move. You know there are givers and there are takers in this world and by all the complaints that are registered on the BBB site this company definitely is not a giver.

Sincerely,

***********************
Business Response
Date: 07/31/2023
Per our previous response on July 26th, 2023, a complete review of ************************* concerns regarding the delivery date of the containers was completed, and the resolution was deemed appropriate based on the facts of the review. In the spirit of providing the best customer experience, a thorough review was completed upon the receipt of ************************* feedback, the issue was reviewed again, and our position remains unchanged. We still extended the offer, as a goodwill gesture, to waive the initial delivery fee of the container used for the move if *********************** so chooses to accept.
Customer Answer
Date: 08/02/2023

Complaint: 20328174

I am rejecting this response because: This is what they do. They take no responsibility for their actions and hope the consumer gives up. That's why there are over **** complaints against them. Just yesterday I waited on the phone for over one hour to talk to customer service and after I talked to the person I had to go in and make sure the change was made to my account as to the location of where I wanted my POD to be delivered. It appeared she updated my file but had I not gone into my file the next day the driver would have never known where to put the **** because the person on the phone didn't know what parallel meant. As I mentioned before in my response, I have a dollar amount that exceeds what this move is costing me, because of the choices they made.

Sincerely,

***********************
Initial Complaint
Date:07/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have pods located on my business premises in ***********. I have been trying to contact them since the day we receive the pods to have them picked up because we are no longer permitted on the premises. A new tenant has take it over and wants the pods gone I have tried since the day after which I believe was the seventh that I started to call them about removing the pods they were filled and ready to be moved to the new location at ***************** *********** And I have gotten no response from this company I have booked and they have not shown up. I have talk to customer service representatives who have cut me off I have sent emails no response this company is non-responsive and I am going to be charged a fine every day that my pods are on this property . It doesnt seem this company has anybody to talk to you? I have tried every number possible and I get the same thing I get cut off when I talk to a company thats in another country they dont know what to do the saying I didnt book it and I have screenshots of everything I booked and conversations Ive had with this company. I want this company to be responsible for the money that Im being charged to keep the pods there I have tried over and over again repeatedly have tried and I do have proof.
Business Response
Date: 07/18/2023
I am in receipt of your correspondence concerning PODS customer, ****************************************** On July 17th, 2023, our PODS advocate spoke with ***************************************** to address scheduling concerns and obtain additional information in order to work toward an amicable resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* Solomonic may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

PODS Moving & Storage is BBB Accredited.