Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******* to *****, and scheduled a POD delivery order to be deliver on 7/14/23 in am. The company decided to call me at 8:35pm on 7/14/23 and indicated that the delivery had been moved to 7/15/23 without my approval or checking if I would be available. I had brought family members from another State to help and this has an impact on expenses paid, work hours lost and unplanned impacts.

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS customer ***************************************  On 7/21/2022, contact to discuss the issue was initiated with ************************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** Dechner experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pickup date of 7/13 and received an email on 7/13 after my pickup window that they will no longer be picking up and cant pickup until 7/27. This was with only an email notification and no phone call. I have been on the phone for hours just on hold to talk to a person and they have told me that its the warehouse and there is nothing they can do. We close on our house on 7/14 and they are holding up closing and costing us more money. **************** is terrible.

  

  Business Response

  Date: 07/19/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. Ms. ******** move was rescheduled due to the highway being shut down on July 13, 2023. This particular highway was the only route to Ms. ******** home. Due to this, the scheduled move could not be completed on time and was rescheduled to July 16, 2023.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and I regret that ****************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20321590
  
  I am rejecting this response because: there is second highway, US1, they runs parallel to I95 the entire way. If I95 was shut down it could have easily been rerouted in almost the same amount of time it would have taken to drive it down I95. The north side of the highway was shut down, NOT the south side.  PODS also did not communicate that this was the reason, just that it was rescheduled for 2 weeks after our scheduled move without even a call, just an email. We could also not talk to anyone who had any answers for us. terrible customer service if you need anything done other than a simple task. No one you talk to has any approval to do anything.  
  ***************************

  

  Business Response

  Date: 07/28/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. On July 28, 2023 a PODS representative reached out to ****************** to request documentation to substantiate her compensation request for the delivery delay.We will continue to work with Ms. ************;until the review is complete and will provide details with an appropriate resolution accordingly.

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled city service delivery with PODs on June 20th. I selected July 15th at 2pm. Yesterday, I logged into my PODs account and confirmed the 2pm delivery window by reviewing my order page.Today, July 13th, I received 3 calls from PODs as well as emails saying my order was updated. I did NOT update my order or take any changes in my account. The last call from the representative said they were calling to confirm my 8:30am arrival.This is NOT what I agreed to. PODs is refusing to come at the agreed upon 2pm window because they doublebooked the timeslot and maintain they do not have a vehicle to reach me at that time.The notice for this is given less than 48 hours before my move. I already have movers scheduled, a parking spot reserved, and the service elevator to move furniture. This is also oriented around the 2pm deadline and I have no way of moving it earlier without incurring financial repurcussions. I may still be barred from moving by my building, which I am currently trying to work through with them. My lease is done this weekend and I am left scrambling trying to figure out my move with no help from PODs due to an error THEY have made.I called and discussed my issue with a representative who confirmed PODs doublebooked the timeslot, and because I was scheduled AFTER another customer already selected that time, they are honoring the time for the other customer and not me, even though this was no fault of my own.I expect PODs to waive the fees for the moving day as I now have to pay my movers out of pocket for the cost of moving as well as hire new movers.

  

  Business Response

  Date: 07/24/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***************************. ************** has been assigned a PODS Advocacy Representative as the review has been completed. As of July 24, 2023, ************** has been advised to forward documentation to substantiate her claim.  We will continue to work with ************** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and I regret that ************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and ordered a pods container to be delivered this past monday,July 11th I believe,as I was ordering online it wouldn't take my credit card info and it would erase all info I'd put in, after 2half hours on hold theybinformed me my card worked ,it worked that everytime it said try again it would order another pod,3 total were placed,customer service erased 2vof those and next day was my delivery ,2 contact numbers ****** if anything with driver or something changed I'd be notified,hired workers who showed to load pod,nobody ever came spent a total of 4 hours on hold and when they spoke to Mr they said driver couldn't leave driveway was blocked..not my driveway I was there and nobody showed ,paid help for the time they were here waiting, rescheduled for Wed and again workers Came and nobody showed,this time they said I rescheduled for next week rhe 18th,paid help again,I've called customer service after 4 hours the man put note on my account said call in morning tell them to read note which states to call local office and get me a pod delived,i called and girl put me on hold as she was getting a hold of local office to help me, my call got dropped,this happend twice,but nobody did anythng to ***** me to tell me it was resolved ,no message,emails ,calIs,i cant take any more ,trying to get out of this house and moved,everyone involved is being affected, im at a loss,helpless ,ive spent all week on this and frustrated

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS customer *************************. On July 17, 2023, contact to discuss the issue was initiated with ************** in order to address her concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments
  

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My troubles with Pods began in March when they dropped off our first storage unit. They delivered a damaged pod with a bent door and a hole in the side. The driver was apologetic, I got little response after 3 attempts to contact them about the issue. They were friendly and helpful when I called about ordering from them, but the friendliness wasn't offered when there was a problem. Instead, it became very difficult to reach someone and emails would go unanswered and call hold times were absurd. Then they changed the delivery date of one of our Pods without consulting us at the last minute. I called in and withstood the absurd wait times only to speak to a call center rep who was obviously just answering from a drop down list who left me on hold for an obscene amount of time only to offer a small discount on the freight for the smaller of my 2 containers. When it came time to schedule my delivery of my Pods to a new location, I was not offered an online schedule option for my containers. I attempted to call in and email multiple times and my emails were not replied to at all or not for several days. Once we found out our move date, I attempted to call in several times only to be on hold for excessive amounts of time, or to be disconnected. When I finally did reach someone, the only delivery dates were over a week past when we wanted it scheduled. I asked to have it expedited and was told I would get a response in 24_48 hrs. No response. I called back and was told the same. Still no response. I have been sitting in a vacant house for a week. Each time I call to speak to someone regarding my frustrations, I end up having to yell to get a response. In the chat, I conveniently get disconnected each time I ask for answers. This has been the most unprofessional and the most frustrating experience I have ever had with a company! I would like to have a substantial discount to my order and someone to walk through all of the charges since now the billing seems off as well.

  

  Business Response

  Date: 07/18/2023

  I am in receipt of your correspondence concerning PODS customer, **********************    On July 14th and July 17th, 2023, our PODS advocate spoke with ********************* to address the billing and scheduling that took place in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************************** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20316702
  
  I am rejecting this response because it is even more insulting than the original transgressions. I also have not gone over the billing issues as of yet. This is not a resolution. Your words are strong with your 25cent words. Yet, they have zero value without actions to back them.  Bottom line is, I don't believe a word you say and this is not a resolution. 
  
  
  
  *********************

  

  Business Response

  Date: 07/20/2023

  During the call on July 17th, 2023,our PODS advocate thoroughly discussed the review process in regard to the different facets of *********************** claim.  ********************* requested that the billing be discussed/reviewed with her spouse who we are currently waiting for a response.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20316702
  
  I am rejecting this response because, like stated above, my husband will speak with ******** and go over the bill to be certain of it's accuracy. I will not say that I am satisfied, or that I accept until that has been completed. I also will not be satisfied until I am given at least something monetary since this entire exchange has had an error at almost every step of the way and hardly any of them were because of things within my control, yet I was the one who had to suffer the consequences. Pods should take at least a touch of that burden since this is a two way street and if nothing more, out of good faith. I also explained in details many aspects that went wrong with this entire transaction. But my comments were dumbed down to seem very minor. I am not being heard or listened to and I am not being valued or respected as a human much less a customer. 
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20316702
  
  I am rejecting this response because:

  I am rejecting this response because, like stated above, my husband will speak with ******** and go over the bill to be certain of it's accuracy. I will not say that I am satisfied, or that I accept until that has been completed. I also will not be satisfied until I am given at least something monetary since this entire exchange has had an error at almost every step of the way and hardly any of them were because of things within my control, yet I was the one who had to suffer the consequences. Pods should take at least a touch of that burden since this is a two way street and if nothing more, out of good faith. I also explained in details many aspects that went wrong with this entire transaction. But my comments were dumbed down to seem very minor. I am not being heard or listened to and I am not being valued or respected as a human much less a customer. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/21/2023

  On July 20th, 2023, ********************* was notified that a discount was applied to the move resulting in a credit refund.  On July 21st,2023, ********************* was advised that we would be providing an additional credit refund for the (1) day delay in the delivery of the 8ft container.  We look forward to continuing to work with ********************* and her husband to review the billing on the account at their convenience.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I thank ******** for being so thorough and kind during our transaction. She is a valuable employee to Pods because she really knows what she's talking about and she cares. She remained calm, even when I was angry. But she never backed from her stance as an advocate for her employer. She was fair and honest and was easy to communicate with. I am glad that she was the one that we dealt with in the end. We are still a bit put off by entire transaction and do not have nice things to say about the experience as a whole. However, it bears mentioning that our experience working with ******** made us feel more confident and that we were heard. It is just unfortunate that it had to get this far before I got to talk with a competent person who actually helped. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We order a pod. The pod was promised to be put in the yard by the sales rep. **** driver got there it was in my driveway, losing access to my driveway and garage.we Used the pod for 3 months. On the third month there was a system error and invoice had to be recreated, according to pods representative. This error had a pod driver at my home to drop off a second pod. Upon arrival he realized we have a pod already and calls me. I told him I do not need a second pod if anything I need this pod gone. He replies we will get on schedule, call you, and pick it up. That never happened. I cleared the pod and it sat there for three weeks I called on 6/11 knowing they are going to charge me and not pick this up. The lady still can not get any one to our house for another week. They attempt to charge my card, I call and talk to the rudest representative I have encountered in a long time. The attempted charge the card on file was for a full month (6/11-7/11) due to them not being able to pick it up til 6/18. The phone call with driver was 5/14. I offer to pay the five days and nothing further. They are charging for 14 days, due to a forced system renewal because soonest date of pickup was after due date. The system glitch in may also caused the company to raise my rent $45 a month. This was promised to be refunded. It never was. My account was supposed to go to a account resolution that would contact me via phone. Three more calls later I found out accounts resolution can not call you only email. Neither happened. We have used pods previously with one of the companies we own and never received such poor communication and customer service. After this experience I, nor any of our families companies will ever use pods again. This experience has shown nothing but disorganization, improper communication, and poor customer service. The company has grown to big to provide good customer care, or Clearly they need $132 more than me. Either way.

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. On July 17, 2023, a PODS representative and **************** reached an agreement involving a Customer Satisfaction credit as a resolution to his claim.   We are currently waiting for  the credit to be adjusted to the past due balance,satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and I regret that **************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I scheduled the pod to be picked back up the only available time for pick up was 2 weeks out. Then, two days before pick up, they charged me for another month when I should have never been charged because the only reason I still had the pod was because they couldn't get there to pick it up. I have called, emailed, chatted and called again and still have not been refunded for the June charge.

  

  Business Response

  Date: 07/14/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************.    ***************************** move occurred out of our franchise location in ***********, **-KS.   ***************************** account is not owned by PODS Enterprises, LLC and therefore we are not able to respond on behalf of the franchise.  The account is owned by River City Portable Moving and Storage, LLC.   Therefore, we request that this complaint be removed from the file of PODS Enterprises, LLC and forwarded to the ***********, ** Better Business Bureau.  The contact information for River City Portable Moving and Storage,LLC is:  
  
  River City Portable Moving and Storage, LLC
  Attn: *******************
  ****************************************************************************;46235  
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-6-2023, at 11:08pm (CMT) a PODS Moving Truck traveling West Bound on Interstate 30, going approximately 77/miles per hour approaching Frontage Road Exit abruptly swerved over two lanes almost running my vehicle off the freeway. The PODS truck was in lane number 1 while I was in lane number 2. As I began to pass the PODS truck, the truck veered into my lane and came within two inches from hitting my vehicle. The PODS truck did not signal and endangered 4 vehicles from behind his vehicle and my vehicle. The PODS truck continued to drive and act recklessly as the truck drove the truck in two lanes for over of a mile preventing traffic from passing his truck and creating a traffic jam. As soon an emergency vehicle was parked off to the side of the freeway ahead of the truck, the truck finally veered over to lane 2 as my vehicle and several other vehicles were able to pass the PODS truck. I caveat the fact that this incident was all captured on dash camera recording and I may and/or may not follow up with law enforcement for further investigation into the matter as laws may and/or may not have been violated. Please see pictures and video footage for your reference. Pictures and video recordings are able to identify the culprits vehicle as the license plate and truck number was clearly visible.

  

  Business Response

  Date: 07/19/2023

  We appreciate ******************************* reaching out to bring this incident to our attention. His photos indicate the truck is that of a third-party motor carrier hired by PODS Enterprises, LLC to transport customers containers. All third-party motor carriers are thoroughly vetted, as the general publics safety is always a priority at PODS. We will share Mr. ********** complaint and accompanying photos with the respective service provider and request that they address the situation with the driver.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the 15 of June, *** tenants ****** ************************* residing at ************************* had a pod dropped off at his home. During the unloading of the pod, they damaged our tree.We have called and talked to 7 people or more. They have referred to us to *************************, phone number ************ and she has never called us back or reach out to help us with the claim we have filed. Claim /Case number is ******. We hired a person to remove the damage branches and make the tree look normal and haul off. We sent ****** a invoice. No responds. Nothing!!We have spend 2 and half weeks, calling and getting a different person ever time, with nothing being done. *** time is valuable. Hours, and hours, and hours, on hold and then they cut us off and we have to start all over again. If we do not hear soon from SOMEONE, we will be forced to call our attorney. VERY POOR BUSINESS. . The customers name that hired Pods, is ****** ************************* He lived at ****************************************************************** His phone number is ************. His order number is #*******. Please have someone get back to *********************** at ************, or email him with how you are going to resolve this claim at ***************************** you *********************** ********************* are the owners of the property at ***********************************************************************

  

  Business Response

  Date: 07/12/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC third party, ***********************. On July 12, 2023, a PODS representative and **************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  

  Business Response

  Date: 07/12/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC third party, ***********************. On July 12, 2023, a PODS representative and **************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  

  Business Response

  Date: 07/12/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC third party, ***********************. On July 12, 2023, a PODS representative and **************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is horrible! My destination delivery was at first *******, but was not able to move there. I wanted to have my pod delivered to same county, same state, just new address. I was on hold over an hour and they never answered. They mention you can text for help but didn't help. Chat could not help. my pod.com was no help! I want my pod delivered but can't get a hold of anyone in customer service!?!?!?

  

  Business Response

  Date: 07/21/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of July 12, 2023 we have resolved all concerns with ************************ to her satisfaction.