Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a *** delivered on 6/24/25. The driver could not place the *** where I wanted it for my security and ease of access. The space I selected was within the dimensions listed on the PODs website.I told the driver to take the *** back that day. Instead he put his boss, later identified as ******* ******-Market Manager on the phone. I explained my issue with ******. He told me the driver was new and if I agreed to leave the *** overnight and a more experienced driver would be at my residence the next morning (8 to 8:30 am) to properly place the *** or they would remove it at that time, and I would owe nothing. Nobody showed up on 6/25/25. At Noon I got on the chat line with PODs with a live agent named *****. Quoting ******* chat at 12:16 pm, "I was able to contact the facility and spoke to ******* ******, Market Manager and his driver was on its way and will be there by 20 minutes." This was the SECOND PROMISE but Nobody showed up.I asked for the phone # to PODs in *********** so I could speak to ******. That request was denied. Later around 3 pm, I got back on the *** chat line with a and was promised a THIRD TIME that a driver would be there some time that day, but they didn't have an ETA. Nobody Showed.I could not get anybody to answer my calls so on 6/25/25. I canceled the *** requesting a pickup on 6/27. The location of the *** was too close to a major roadway and I would be unable to secure the unit to prevent theft. I also lost use of the driveway I expect a refund, at lease the monthly rent. I placed a claim (#********) with PODS. They later stated they made no errors, so my claim was ignored & closed. I feel I was lied to (3 separate times) and taken advantage of by PODs Market Manager ****** ****** promises to follow through with this issue. I never used the *** but I was charged a full month rent. It was blocking my driveway for three days.I should get a full refund due to bad faith on the part of ********************************

  

  Business Response

  Date: 07/12/2025

  I am in receipt of your correspondence concerning PODS customer Mr. ******* *****.  On July 10th, 2025, contact to discuss the issue was initiated with Mr. ***** in order to address his concerns and work on a resolution. 
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service, and we regret that Mr. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less-than-satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23572088
  
  I am rejecting this response because:

  They made three different promises to me regarding a follow up appointment to place the *** in a better location. All promises were ignored by PODS who also stopped taking my calls. I was folded by the *********** manager they would place the *** or I would owe nothing.

  I should get a refund due a complete failure to provide a sevice, showing no concern for my needs, and cut off communication. At least I should get the month rental as I never used the ***.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, Mr. ******* *****.
  
  On July 17, 2025, a PODS representative and Mr. ***** reached an amicable agreement, which included a Customer Satisfaction credit as a resolution to his claim. The refund has been processed, satisfactorily resolving the matter.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised delivery dates not met, no communication, poor/lack of customer service, fake investigation into concerns.They over promise to get your business and then change dates with no notice or communication. Made an out of state move with two small children - they delayed my promised furniture delivery by a week forcing myself and children to sleep on hard floors for an extended period of time. I suffer from a lower back condition that has been exacerbated by this. They tried to blame the delayed pick up (3 days) on a tree that fell on a street several roads away from me but the there were multiple roads that trucks can take that would have gotten to my home. They then promised my delivery date would not be impacted by the delayed pickup but I only found out the night before my delivery when I was checking for the delivery window that my delivery had been delayed by a WEEK. I raised a dispute about getting a partial refund given their many failures and their investigation stated they did everything right.

  

  Business Response

  Date: 07/18/2025

  Thank you for forwarding Ms. ****** concerns and for allowing us the opportunity to respond. We have thoroughly reviewed the timeline and details related to Ms. ****** recent move, including her interactions with our representatives on June 20 and June 26, 2025. Our records confirm that our agents accurately communicated the earliest available dates for return to warehouse and redelivery, based on scheduling availability at the time of contact. Additionally, we verified that expedite requests were appropriately submitted and that our team coordinated with logistics to support her service needs. While we understand and empathize with Ms. ****** frustration, we did not identify any errors or miscommunication in the handling of her order.Therefore, we are unable to honor the request for a partial refund. We appreciate Ms. ****** business and regret any inconvenience she experienced.We remain committed to delivering transparent and timely service and have documented her feedback for ongoing review and training opportunities. 
  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23569609
  
  I am rejecting this response because:
  
  While PODs stated that they reviewed my complaints they are unwilling to release the recordings of the phone calls where they believe their employees acted correctly. These recordings would clearly prove that their agents lied repeatedly and provided false information to gain and retain business only to renege on the services within the timeline they promised. My delivery was delayed for an additional week where myself and children had to sleep on the floor because hotel accommodation were to expensive or entirely unavailable given the holiday week. Their callousness has resulted in my not being able to function at complete physically strength due to aggravating a lower back injury because of sleeping on the hard floor for a full week.

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/24/2025

  PODS Enterprises, LLC is in receipt of the correspondence submitted by Ms. **** ***** and appreciates the opportunity to review her concerns regarding the service timeline associated with her recent move.
  After a thorough review of the phone calls and interactions that took place on June 20 and June 26, 2025, PODS confirms that its representatives accurately communicated the earliest available dates for the return of the container to the storage facility and the redelivery to the destination. The return was scheduled for June 26, and redelivery was offered for July 1. In response to Ms. ****** request for an earlier redelivery, the representative submitted the appropriate internal request and scheduled the services accordingly.
  On June 26, Ms. ***** was informed that the return to the storage facility could not be completed due to a downed tree obstructing the drivers route. At Ms. ****** request, the matter was escalated to a supervisor. The supervisor advised that redelivery would be arranged for the earliest available date and submitted an expedite request. However, no guarantees were made regarding an earlier delivery date.
  PODS understands the frustration that can result from scheduling delays and regrets any inconvenience experienced. Based on the full review of the interactions, no service errors or miscommunications were identified. As a result, PODS is unable to offer a partial refund.
  PODS thanks Ms. ***** for bringing her concerns to its attention and remains available should she require any further assistance.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business confirmed delivery date to first address for drop off without any issues...when picking up, PODS *** called the day and window of pick up to inform me they would not be out until the next day to pick up and that my drop off to new address would be pushed out 2 weeks. I was informed they were working on delivering as agreed upon by 7/9 to my new address and I have heard nothing back since then. As of right now- they are still dropping off past the original date of 7/9.On their ******** page there are several other people calling them out for the same issue I am having- however they go in and delete these comments daily....they are not delivering per the agreement to me- that is my complaint- when they informed me of picking up a day late, I already had the *** packed with my household items and could not empty it and find another provider.

  

  Business Response

  Date: 07/11/2025

   I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Magers On July 10th, 2025, our PODS advocate reached out to Ms. ****** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of July 10th, 2025 a resolution reached, we have confirmed with Ms. ****** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am submitting this claim as I contacted PODS customer service and they denied my claim. Some additional info below. I live in a twin in *********, **. My neighbor used PODS to move out about 2 weeks ago. Unknow to me, the PODS driver was using part of my driveway to maneuver the *** out since its a tight alleyway. He almost hit my girlfriends car. She asked him if she should move it and he didnt respond to her. She recorded him incase he hit her car (which he didnt) but she did notice when she left that there was an approx 3'x1' area of the driveway dug up which was never there before. Its tough to tell from the video because of our fence but it appears the driver rotate the pod on the ground when maneuvering it when dug up the driveway. I reached out to PODS customer service and they denied my claim stating the "driver said he didnt cause the damage". I know for a fact that damage was never there before PODS used my driveway as you can feel the car rock when you back out of the driveway. It didnt feel like that just the day before. It will cost me a few hundred dollars to get this patched and just wanted something to cover the patchwork.

  

  Business Response

  Date: 07/11/2025

  In response to Mr. ***** ******** follow-up, PODS Enterprises, LLC has carefully reviewed the additional details provided. While we appreciate his continued feedback, our position remains unchanged, and we are unable to amend our prior response.
  
  
  Upon receipt of his correspondence, we conducted a thorough review of the account and concerns. As previously communicated, the resolution was determined based on the facts obtained during our initial investigation. In the interest of providing the best customer experience, we revisited the matter once more following his recent comments. However, after a second comprehensive evaluation, our original determination remains the same.
  
  
  After closely reviewing the image submitted, we observed that there are no visible tire or tread marks in the loose dirt, and the grass appears undisturbed and upright. If a vehicle had been driven over that area recently, we would expect to see evidence of such activity. Additionally, the area in question appears weathered, suggesting the alleged damage may not be recent. We fully investigated this matter with the local market team that provided the service and confirmed that the container was placed according to the customers instructions. We found no indication that the PODS driver acted negligently or caused damage to the property. The container was delivered and handled using standard procedures, and due care was exercised throughout the process.
  
  
  Based on these findings, we believe Mr. ******** experience was addressed appropriately and in accordance with our terms of service. We respectfully consider this matter closed and the complaint resolved.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26/2025 PODS were initiated to be delivered to ********************************** by a realtor ***** **** of ***** Realty and to pay 100% of PODS, storage, moving, delivery and set up into my new home by June *****th, I called PODS on June 26/25 make arrangements for the immediate destination delivery of PODS to ***********************************. A PODS representative stated that PODS was backlogged and backed up and the first available would be 7/5 with no additinal rental fees for July. I was told the realtor ***** **** has withdrawn from PODS account and placed my name on the account. Representative noted I called in time to have them deliver PODS to my new destination, and would i not be charged for the extended first available PODS delivery date of July 5th. i requested the representative place me on hold, contact Mr. **** and explain to Mr. **** what she was explaining to me for clarity and verification. The representative contacted Mr. **** with the same information. No immediate payment required, and would notify Mr. **** of the process. On July 4/2025 I called PODS six times 9:29Am, 9:51Am, 10:38Am, 12:20Pm, 1:08Pm, 1:52Pm, 1:55Pm to go over all the details regarding PODS, and that I was still waiting to hear back from a supervisor. I was Informed by PODS that Mr. **** change the PODS Account from his own name to my name without my knowledge or consent. On July 5th I called PODS about the account and to clarify that I am within the 30 days of coverage and won't be charged for going beyond the covered 30 days, delivery of PODS to my destination & requested service of lock removal. I was Informed on every call there would be no charge for the date change and lock removal service afterbthe PODS were delivered. Its free of charge. Spoke with Supervisor Gabby about the realtor Mr. **** being able to change the name of the PODS account without my knowledge or consent. Today 7/7/25 ****** of PODS called.

  

  Business Response

  Date: 07/16/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ****** ********
  Im pleased to inform you that the issue has been resolved through direct communication between a PODS representative and Ms. ******** As of July 15, 2025, we have confirmed with Ms. ******* that the matter has been addressed to her satisfaction.
  Based on this resolution, we respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Hatc

  78424459FE969

  78424459FE969

   

   

   

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented and paid for two PODS for 8 months. Only had them 12 days on the last month but paid the full monthly charge. I had contacted PODS about my husbands entire wardrobe being sun bleached that were hanging in one of the POD'S. I filed the report as told and nothing else was done. I decided to follow up and now am told my case is denied, the response was I should have taken out insurance. They are at fault for not inspecting their containers, I shouldn't have to have insurance. My husband's clothes are ruined.

  

  Business Response

  Date: 07/18/2025

  We are in receipt of your correspondence regarding PODS Enterprises, LLC customer ***** ********.
  Per our prior response on 07/09/2025, a full review of the claim was completed, and the resolution was deemed appropriate based on the facts. In the spirit of customer service, we revisited the matter again upon receipt of this complaint; however, our position remains unchanged.
  The claim related to sun-bleaching of stored items was assessed in accordance with the rental agreement. No damage to the container was found, and the agreement states customers assume all risk of damage to contents, including environmental exposure. It also requires claims be submitted within 60 days of discovery or container pickup whichever occurs first. This claim was filed outside that timeframe.
  While we regret we are unable to alter our position, we confirm the matter was thoroughly reviewed to ensure accuracy. PODS considers this matter closed unless new, relevant information is provided.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23567112
  
  I am rejecting this response because: They are stating there was a time lapse for my filing a claim which is incorrect.  Both POD's were picked up on August 21st, 2024, I filed the claim on August 18th after the POD's were emptied. My case number ******** was provided by ****** at POD's for my claim.  I never received a response about my claim.  I reached out to the BBB when I located my paperwork and pictures after everything was unpacked. As you can see in the photos, my husband's clothes were ruined. Of course he wears them to work, just not the dress shirts. This is upsetting that I paid almost five thousand dollars to store our personal belongings in two containers for eight months that should have been inspected. I wouldn't think it would be my job to get on top of the container and look for holes. I certainly didn't think I needed any insurance when they were sitting in my own yard. 

  I hope this is looked into further and can be resolved. I feel as though they don't believe me. I appreciate your time with this matter.

  Sincerely

  ***** ********

   

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to respond.
  A review of case #********, submitted on August 18, 2024, determined that this case involved a dispute of the pick up fee for the empty container. A review of this case determined that the fee in question was provided during communications with PODS and feedback on the case and its outcome was provided on 8/19/24 and 8/21/24. We have no record of a damage claim being filed at that time for *** bleaching however, communications associated with the aforementioned claim were reviewed to determine if through the course of the review, the claim for damaged items was discussed however, Ms. ********** communication dated 8/21/24 only spoke to disappointment with findings related to the final pick-up fee. There again, was no mention of the claim. 
  
  While we understand Ms. ********** disappointment with the claim's denial, sun damage (such as bleaching or fading) is not a covered loss under our rental agreement.  Though PODS containers are designed to be weather-resistant, long-term exposure may still affect contents, especially without added protection. ************************* were onsite for 8 months. Containers placed on private property are not inspected during the rental period unless an issue is reported, however, after renting the containers are inspected prior to delivery to a new customer and to date, there are no reported issues related to the containers in question. 
  
  While we regret the outcome, the claim decision remains unchanged.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my items in storage starting February 2025. I contacted PODS 3 times. The 1st time they quoted me one price. I called back a 2nd time to schedule a pick up date. This time the price increased by $800. I was quoted $4600 from *********************. Which is absolutely disappointing and unaffordable. The representative advised that I could speak with a manager who could assist me with reducing the price. I was transferred to someone and then transferred again to another representative. Before being transferred again, I asked for the phone number of the person I was supposed to speak with. I was provided a number with an area code of 599. I told the representative that there is no zip code that starts with 599 in the ***. She said yes it was. Of course the line didnt go through because I got an invalid phone number.Shortly after my call, received an email that said my order had been placed. I didnt place any order. I called back again, and an order for $6,106 had been charged on my card due to an emergency service delivery!!!!!!!!! I never signed an agreement for this and I didnt consent to this nor did I ask for this.I am absolutely disappointed, angry and upset with whats happening to me. I have no comfort or peace of mind where my belongings are. I have use PODS in the past and I pay my bill on auto pay every month. Now that it is time to receive my pod, I am being overcharged, booked, and assessed for services that I did not ask for. Completely being ignored as a customer and given wrong phone numbers!!!!! I cant get anyone on the line to actually help me and fix this issue.

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence concerning PODS customer, Bri Will.  On July 10th, 2025, our PODS advocate spoke with Bri Will to discuss their concerns as to the scheduling for their new move and the corresponding charges.    We look forward to working with Bri Will in the hopes of reaching an amicable resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Bri Will may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Bri Will experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two pods to be delivered, one 16' that they delivered Wednesday, 7/02/2025 and the 8' to be delivered Monday 07/06/2025 Scheduled for Drop Off Arriving today between 9:30am-12:30pm Your driver will call you when they are on the ******** July 7, 2025 Address ************************************** Scheduled for Return Date July 8, 2025 Address ************************************** Pickup 16ft Container Container ID#: ******** Arriving today Scheduled for Return Arriving today between 12pm-3pm Your driver will call you when they are on the ******** July 7, 2025 Address ************************************** I have 3 movers hired to help me unload the pods and had to pay them even though the pod was not delivered. I spent since 12:33 pm until 3pm with **************** even asked multiple times to speak with a supervisor, all too busy to speak with me, said they would then put on hold for 20min. I Called back and still no supervisor available, or anyone could explain why they scheduled to deliver and e-mailed date and window times, so I knew when to have my helpers arrive for unloading, I still had to pay them $600.00 plus ***** for lunch hoping this was just a timing problem I had them go to lunch but after still no POD, no call back from Pod's CS, nothing. I had 3 calls confirming the delivery and warning me that if I called the same day to reschedule, they would charge me to reschedule.

  

  Business Response

  Date: 07/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *********.
  On July 8, 2025, contact was initiated with Mr. ********* to address his scheduling concerns and work toward a resolution.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. While we regret any inconvenience Mr. ********* may have experienced, we appreciate the opportunity to review his concerns. PODS Enterprises, LLC is committed to delivering quality customer service, and we apologize for any instance where a customer feels their experience has fallen short of expectations.
  We welcome Mr. ********* to contact his assigned advocate directly should he have any additional questions or require further assistance. We remain committed to addressing customer feedback with care and diligence.
  
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23566365
  
  I am rejecting this response because: This is what they sent me,

  
  "
  Customer ID: *********
  Order Number: 5024944
  Case Number: 02172907
  
  Dear ******* *********,
  
  
  
  I am contacting you regarding the above-referenced case. As a Customer Advocacy Specialist, customer service is my top priority and I will strive to resolve your case as quickly, accurately and efficiently as possible.
  
  Below are the steps we will take to resolve your concern as quickly as possible:
  
  1.    Your case summarizes the issue, but we may reach out for additional information, if needed. For issues related to claims of damage to contents or property, we do request that you provide a statement and any photos you may have to help substantiate your claim. You may provide that information by replying to this email.
  2.    Research Based on all the information gathered in Step 1, I will also review any additional documentation and account information that affected your overall experience or concern.
  3.    Resolution The review process timeline can vary depending on how complicated the review may be as well as the information provided to help identify the issue.
  
  Should you have any questions or have additional information to provide, please feel free to reply to this email so that we can address them.
  
  Best regards.
  
   
  
  
  
  PODS Enterprises, LLC
  **************************br> **************************
  Privacy Policy
  2025 PODS Enterprises, LLC  "

   

  No name, no phone number to contact. They have all my information.
  
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ******* *********. A review of this matter has been completed, and we have identified that there was a delay in the transit of Mr. ********** container.  Mr. ********* has been assigned a dedicated PODS Advocacy Representative, who is actively working with him toward a resolution and has provided direct contact information for continued support.
  PODS remains committed to delivering a high standard of service and sincerely regrets any inconvenience Mr. ********* may have experienced.
  
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26 2025, ordered a pod # ******* for April 29 2025 when it was delivered- $323.92 per month rent.Customer # ********** Order# ******* View manage ************ At that time I fix t check the door if it opens smoothly. Later on every time I opened or closed the door it was stuck because it was *****. On June 18 2025, I noticed a paddle in the pod because it rained. There was damage to my stuff. I called on June 19 2025 they opened a ticket # ********, they promised me to take care and I will have a pod. Of course nothing happened. I put a big container to collect the rain ewater that was leaking. If this wasn't enough , a different problem occurred- the door of the pod can't be closed. That means the rain on the 1st of July added more damage and more problems As I can't close the door. I called on July 2nd , spoke with Den and ******. Again repeating my story and again promises to submit the ticket to the warehouse so I can get a replacement. Of course nothing was done. Tonight the 5th July 2025, again I called and spoke to ******* which promised to do something. He suggested to call on Monday the 7th July Hopefully they will send a replacement and look at the damages. This means that the door will remain wide open to the animals of thieves for 6 days, as the door can't be closed. People tried to help me, whoever touched the door was "showered" with dust coming from the rusted door. Of course you can tell that this container must be a hundred years old! So these people care only about their money that they charge monthly when I am not getting the service I should -I pay for!!!almost a month!!!I did not figure yet all the damages from the leak , now I have to add damages from the door that can't be closed for 6 days. There was rain that added more damages. Even when they will replace the pod, who will empty the pod -about 70 large boxes and put them back?? I will have to pay at least 2 men to do that job. $400 each. Pods must pay!

  

  Business Response

  Date: 07/12/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ***.   On, July 9, 2025, contact to discuss the issue was initiated with Ms. **** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. *** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. *** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I stored our property in a PODS storage container for exactly 2 years. It was supposed to be stored in an environmentally controlled facility in **********, **. When our pod was delivered to our new home it was completely infested with mice and roaches. We had to throw out our furniture and so many items. Anything salvageable had to be bleached and scrubbed before entering the new home. Im pregnant and have a 9 month old - it has made moving a nightmare. Now we are also out thousands of dollars. We had purchased insurance through PODS and they even denied our claim - since our pod wasnt struck by lightning or caught fire. This company is despicable. They should advertise that pest control and rodent/exterminator is a must since their facilities are infested. There has to be a reasonable expectation that your belongings arent going to be infested by rodents.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *********.  
  On July 14th, our PODS advocate communicated with ***** ********* to address the contents damage, and we are currently working towards a resolution. 
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** Holleyman  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ********* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.