Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to deliver a pod for moving. They were unable to and delivered it a day late. Then they were supposed to pick it up for transport 7/2/2025. Then I called several times and then kept saying they would be there. Never showed. Never called. Never update my account online like they said they would. Then I called later that day spent two hours on the phone including 30 minutes with a supervisor. Then they said they couldnt get it and now it would be picked up on 7/3/2025. Never called never emailed nothing. I called on the 3rd. They said they would be there by 5:00 PM and someone would contact me. Never came and never notified me. Called again and they say they cant get it again and it will be picked up on the 4th. Still havent gotten any info about it. Still waiting.

  

  Business Response

  Date: 07/12/2025

  We are in receipt of your correspondence regarding PODS customer Mr. **** *****. On July 8, 2024, we initiated contact with Mr. ***** to address his concerns. Following a thorough review of the account, we identified a few areas that warrant further discussion and have requested supporting documentation from the customer. At this time, we are awaiting his response.
  PODS Enterprises, LLC greatly values our customers and is committed to delivering service that reflects the highest standards in the industry. We regret any inconvenience Mr. ***** may have experienced and are genuinely sorry he feels his expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where needed.
  
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23555012
  
  I am rejecting this response because:

  I had to go to the ************ area storage facility and talk to the manager to have them call corporate and finally schedule a pickup. This pickup happened 10 days late. It was supposed to be picked up on 7/2 and delivered to AZ on 7/17. It was picked up on 7/12 and no one knows yet when it will be delivered. I will contact the employee that is in charge of the ticket and try to find out when it will be delivered. Not satisfied with this case yet.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/25/2025

  We are in receipt of your correspondence regarding PODS customer Mr. **** *****. He has been assigned a PODS Advocacy Representative and was contacted on July 23, 2025, to provide an update and inform him that the review is currently in progress.
  
  At this time, we are awaiting the arrival of the container at its destination. We will continue to work closely with Mr. ***** until the review is complete and will provide further details and an appropriate resolution accordingly.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely disappointed with my experience using PODS. Our unit was delivered on June 26th but was not placed according to the clear instructions provided, blocking our entire driveway and causing major inconvenience. When I spoke with the driver, I was told that if I needed it moved, I could shift it a little myself which is unrealistic and unsafe.I was scheduled to have the *** rotated on July 2nd. I was home the entire day, yet I was told they showed up at 2 PM which never happened. When I called customer service at 2:45 PM, they said I was next in line and would get a call or email. No one ever contacted me, and the issue was never resolved.I was originally told I would get the relocation for free because of how the *** was placed so I assumed, since they never actually relocated it, that picking it up would also be free. Instead, they still charged me a pick-up fee even though I returned the *** because of their own mistakes and poor service.We were using this *** to move my recently deceased mothers belongings, as well as relocating my father to ******** to live with me. Having to pack, unpack, repack, and unload everything again because of their failures has been emotionally and physically exhausting during an already difficult time for my ********* make matters worse, I had to rent a U-Haul at my own expense, empty the entire *** myself, and move everything to a storage facility up the street late at night. Good thing I did they showed up to pick up the unit FOUR HOURS earlier than the time stated in their email, which would have caused even more chaos if my belongings were still inside.This entire experience has been stressful, costly, and unacceptable. PODS failed to deliver on multiple promises, communicated poorly, and charged me extra when their own actions caused the problems in the first place.I'm filing this complaint with the Better Business Bureau because customers deserve to know exactly what kind of service they might get

  

  Business Response

  Date: 07/08/2025

  I am in receipt of your correspondence concerning PODS customer, ******* ******.   Our ********************** advocate has been in communication with ******* ****** to discuss their concerns as to what occurred with the original placement of the container and subsequent scheduling issue.   We continue to work with ******* ****** in the hopes of reaching an amicable resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23552229
  
  Dear BBB,
  
  I am writing to formally reject PODS proposed resolution at this time. While they have stated they are working with me to reach an amicable resolution, this matter is still unresolved. I am still waiting for a response from ******** at PODS (see attached email).
  
  Until I receive an appropriate update and a satisfactory resolution, I do not consider this issue closed.
  
  Thank you for keeping this case open and monitoring it further.
  
  Best regards,
  ******* ******
  

  

  Business Response

  Date: 07/14/2025

  On July 14th, 2025, ******* ****** graciously accepted a partial refund for PODS services. We sincerely appreciate ******* Veltris cooperation and understanding throughout the process.  PODS considers this matter to have been resolved amicably. 

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained PODS services on 6/12/25. I inquired about their billing cycle, informed them of when I would be able to pay for the delivery, and the representative told me I would not be charged until the agreed date 7/11/25. I repeated myself, if the call was recorded, you would hear me explain in no short detail that the scheduled delivery must begin 8-9 days after full payment. I emphatically stated that I would not be able to afford the charge sooner. I asked the representative to repeat this back to me and confirm that they ************* approximately 1:45 am 7/3/25, the full delivery fee was withdrawn. This is devastating and was not authorized. I need the money returned immediately

  

  Business Response

  Date: 07/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. ****** ******.
  
  On July 11, 2025, a PODS representative and Mr. ****** reached an amicable agreement, resulting in a Customer Satisfaction refund as a resolution to his claim. An approval for compensation has been submitted, and the refund will be mailed to the address provided by the customer, thereby satisfactorily resolving the matter.
  
  At PODS, we place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Mr. ****** may have experienced. PODS Enterprises, LLC takes pride in the quality of service we deliver, and it is truly unfortunate that Mr. ****** feels he experienced anything less.
  We apologize for any instance in which a customer is not fully satisfied with their PODS experience. When concerns are brought to our attention, we make every effort to review the underlying processes and take appropriate actions to address the feedback provided.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting a POD since October 2018, paying $189.99. For the first few months I was on auto payment, but then I needed to change the date so I needed to pay online each month myself. A few months ago I decided that after all this time I was never going to go back to ****** so I was going to just get rid of the **** When I asked what I needed to do, sign a release and get it sold, I was told I needed to go through the entire Lien process to get it sold. The first time they charged me incorrectly was in February, I tried to dispute through me bank but that never went anywhere, after that I spoke to the PODS home office and told them I wanted them to remove my info, I was done and would go through the process to sell. Yesterday I saw they charged me AGAIN on 7/2 just randomly chose a day and charged me, causing my account to go negative, I called AGAIN **************, and was given zero help.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ***** *****. A review of the issue that gave rise to this complaint is currently underway. Ms. ***** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. ***** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC, prides itself on its quality customer service and I regret that Ms. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS failure to deliver an 8-foot pod caused me to suffer additional shipping costs as I had to rush out and quickly find another shipping company to complete my cross country move.
  See attached document for details.

  

  Business Response

  Date: 07/10/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the rescheduling of your container delivery.
  While we understand your decision to move forward with a third-party shipping provider, please note that this choice was made independently, and PODS services remained available, though delayed. Therefore, we are unable to offer reimbursement for costs incurred through alternative arrangements.
  That said, we have fulfilled our responsibility by issuing a full refund for the 8ft container charges.
  At PODS, we place great value on our customers and are committed to delivering the highest standards of service. We regret any inconvenience the Mr. S*** may have experienced and sincerely apologize for any dissatisfaction. We take all service concerns seriously and, when notified of a less-than-satisfactory experience, we thoroughly review the situation and take appropriate action to address the feedback.

  Customer Answer

  Date: 07/11/2025

   
  
  Complaint: 23548894
  
  
  
  I am rejecting this response because:

  PODS is not being truthful  in saying the delivery was “delayed”. That is absolutely false. In fact it was a no-show. 
  On the afternoon of June 6 in one of my MANY phone calls to find out when that pod was going to be delivered, I was informed it was not scheduled to be delivered on June 6 or June 7. 
  (I should note that throughout this episode of non-delivery, PODS did not reach out to me to tell me it was delayed. Each day it was not delivered, I had to reach out to them to find out what was happening. 
  And given that the street permit i paid $ 630+ was expiring on June 7, there is NO scenario where PODS was going to deliver on June 7 - where I was going to be able to load on June 7 - and then PODS would pick it up on June 7. 
  Given the PODS Customer supervisor said it was NOT scheduled for delivery, why would I hire a labor crew to come out and sit and wait for something that was never going to arrive?
  
  So when PODS continues to insist it was delayed, that’s a complete lie.So given all this, I would love PODS to tell me how it was “delayed”. 
  
  And no, I did not make an independent decision to cancel, I was forced to cancel it because of PODS failure to deliver. 
  I had to have all of my cargo out of my apartment by June 8 since I had already told my apartment manager I was moving out. 
  if I had to pay for another street permit of $630, why would I take the chance on rebooking that and again big screwed by PODS for non-delivery?
  I would love PODS to respond and tell me how it was my decision to cancel as opposed to I had absolutely no other choice because PODS absolutely failed to deliver? And how would I ever trust that at some point on a specific day that were going to deliver again?
  
  As you think on that, keep in mind on June 7, I received a call from the PODS warehouse informing me that the scheduled June 7 pickup was delayed until June 17 because the PODS warehouse was overwhelmed and didn’t have the capacity to come and get it. QUESTION PODS: DOES THAT SOUND LIKE I SHOULD’VE HAD ANY KIND OF FAITH THAT THE 8-FOOT WAS REASONABLY “DELAYED“

  I look forward to PODS response addressing POINT-BY-POINT each of the facts above and then accurately say how it was “delayed” or  “independently canceled” and prove this claim of “delayed” and “independently canceled” as opposed to the reality that the pod was a no-show and I was forced to cancel since I had to vacate my apartment, all my travel plans were set to leave the state 36 hours later, and the street permit was expiring in less than 36 hours from the time the order was canceled. Remember: be specific going point by point. 

  I should note that the PODS customer service supervisor who worked with me on June 5 and June 6 knowing full well the massive stress and inconvenience that PODS caused said  she apologized for this AND she would put in her notes the recommendation that I receive an additional financial compensation for this. In the end however, PODS chose to ignore her  and didn’t do that either.

  
  Sincerely,
  
  
  
  Robert S***

  

  Business Response

  Date: 07/21/2025

  PODS Enterprises, LLC acknowledges the complaint submitted by Mr. S*** and appreciates the opportunity to address his concerns regarding the delay in delivery of his 8’ container.
  Mr. S***’s 8’ container was originally scheduled for delivery on June 4, 2025, but due to unforeseen operational challenges, it was rescheduled for June 5. A further delay pushed the tentative delivery to June 6, and the local office advised that the delivery would take place on the morning of June 7. However, based on Mr. S***’s scheduled travel and the expiration of a pre-paid street permit, he expressed that delivery on June 6 was necessary. When it became clear that PODS could not accommodate a June 6 delivery, Mr. Sepe chose to cancel the 8’ container, opting instead to proceed with movers.
  PODS has refunded all charges related to the 8’ container in full. While PODS is unable to reimburse the full cost of alternative moving services, we are willing to review and consider reasonable out-of-pocket expenses incurred due to the delay such as mover cancellation fees, permit charges, or lodging costs.
  We understand Mr. S***’s frustration and sincerely regret the impact this had on his move. We appreciate his feedback and are committed to learning from this situation to improve future service delivery and communication.
  If any additional supporting documentation is provided, we will be happy to review it promptly.

  

  Business Response

  Date: 07/29/2025

  Dear *** ******,

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Robert S***. Per our previous response on July 10, 2025, PODS acknowledges that the initial delivery of the 8ft container did not occur as originally scheduled and sincerely regrets the impact this had on Mr. S***’s move. We also recognize the concerns regarding Mr. S*** feeling compelled to cancel the order due to time-sensitive constraints such as expiring permits, scheduled travel, and move-out deadlines. PODS records confirm that Mr. S*** was in contact with our teams and we understand that the experience caused considerable inconvenience. Additionally, as part of our effort to further review all concerns regarding additional costs incurred, a request was made for documentation to support the claim. As of today, PODS has not received the requested documentation. PODS does remain open to reviewing any supporting materials that Mr. S*** may wish to provide. Mr. S*** is welcome to contact our Customer Care team directly at (800) 776-7637. Our representatives are available Monday through Saturday from 8:00 AM to 10:00 PM EST and Sundays from 10:00 AM to 6:30 PM EST.PODS takes customer feedback seriously and is committed to working toward fair resolutions when service concerns are brought to our attention.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to get a quote and yr customer service representative *** refused to answer my questions about services and then he hung up on me

  

  Business Response

  Date: 07/10/2025

  Thank you for sharing your feedback.
  Were sorry to hear about your experience and appreciate you bringing it to our attention. While no order was placed, we take all concerns seriously and are committed to providing respectful and helpful service at all times.
  We will review this matter internally and use it as an opportunity to reinforce our service standards and training.

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business offered 30% discount promotion that indicated was for all booked services. When monthly renewal notice was sent the discount wasnt applied. Engaged with customer service and was told that nothing could be done. Agreement notes 30 off month. **************** *** indicated it was for first month only which wasnt noted anywhere.

  

  Business Response

  Date: 07/11/2025

  On July 10, 2025, an attempt was made to contact Mr. Russell to discuss his concerns. Unfortunately, the attempt was unsuccessful, and a voicemail was left. Following a thorough review, our findings indicate that Mr. Russell placed his order online using a promotional code. The order documentation, which was provided to the customer, confirms that the discount applied only to the first month of use. The second months rental was billed at the standard full rate.
  
  
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Mr. Russell may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service, and we regret that Mr. Russell feels his experience fell short of those standards. We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When concerns are brought to our attention, we review the circumstances carefully and take appropriate measures to address the feedback received.
  
  

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23547104
  
  I am rejecting this response because:

  None of documentation I have indicates first month. Document I provided states 30/month and PODS has not provided contrary documentation. I was out of town when they attempted to contact me but appears it was just to reiterate that they had no intention of honoring discount. 

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/23/2025

  RE:       ***** ******* (CID 164779192)
              Complaint#:23547104
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***** *******. A review of the order confirmation document provided by ********** confirms the discount details as stated: 30% Off Del / 30% Off Month /30% Off ***** / 30% Off FPU. The language specifies a discount on a single month, with no indication of multiple months or ongoing discounts. PODS has provided to Mr. ******* the discount as designed. For any further questions or to discuss the account in more detail, Mr. ******* may contact his assigned advocate or reach out to PODS **************** at **************.Representatives are available Monday through Saturday from 8:00 AM to 10:00 PM EST, and Sunday from 10:00 AM to 6:30 PM EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******* feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a POD. PODs use to automatically move your storage container to your destination city, now they make you call. They are charging me over $1200 because they cant deliver my PODs before my next billing cycle. It shouldnt take over a week to deliver a POD thats 2 hours away. Seems like a ploy to get more money. They offered no solutions to help resolve this problem, just a sorry we cant do anything else. I need my POD delivered by the 8th or 9th of July which will decrease the payment by $400. They said they cant do it. Of course not because you want to charge me $1200. I was on the phone for over an hour trying to get someone who would be able to help. The first time I used PODS I said I wouldnt again because they overcharged me by $1000 now they cant deliver when you want them to so they can charge you more money: they didnt even offer to prorate the monthly fee.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS customer, English ******.   On July 3rd, 2025 contact to discuss the issue was initiated with English ****** in order to address scheduling concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that English ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that English ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23547018
  
  I am rejecting this response because: This has been a nightmare! I have spoken with a *** who has done absolutely nothing. Then, I add a payment extension for the monthly fee and Im charged over $1000. They state they will cancel my scheduled delivery when I requested a refund of the $381 charged. I have spoken with 3 different people who have given me 3 different explanations. This is an absolute nightmare trying to get this *** delivered and timely. I paid the transit fee which I was told had to be paid in advance and that I could get a payment extension on the monthly fee since they couldnt waive that fee or expedite the delivery of the **** I was not told I had to call 7-14 days in advance to get the *** delivered either. This has been the most horrible experience ever! I was just told my transit will be canceled even though I have paid the transit fee! 
  
  Sincerely,
  
  English ******

  

  Business Response

  Date: 07/15/2025

  English Wilsons concerns were thoroughly reviewed and no error was found by PODS.   However, in the spirit of goodwill, English ****** was provided a credit for the delivery fee to the destination address.   PODS considers the matter as resolved. 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented 3 pods from this company, they were delivered on 4/21/25. I rented the pods for 2 months. I scheduled the pods to be picked up on 6-20-25. The driver came to pickup one of the pods and said the grass was too high around the pods, and that he would reschedule. A site manager called a few minutes later and unsure me that I would not be charged the next month fee of $785.95 because the reschedule was not my fault. The pod was rescheduled for 6/24/25, but I was also charged an additional month fee of $785.95. I call the 800 number associated with the business, they said they would reimburse me after their 5 day waiting period. On July 1, instead of being reimbursed, I find an additional charge for $785.95 pending on my online bank statement. This is so unfair, I should not be held accountable for their continued mistakes and I want my money back that they have charged me unfairly.

  

  Business Response

  Date: 07/07/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer,****** *****.
  A refund was initiated on July 1, 2025, and on July 7, a PODS representative contacted Ms. ***** to confirm receipt. Ms. ***** acknowledged that she received the refund, and the matter has been satisfactorily resolved.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods will not respond to my request for manager to contact me.They were supposed to pick up a 16 foot container from my driveway on Saturday, June 28 and they did not pick up the container.I asked for somebody to contact me as to when it would be picked up that day, but nobody responded.Given they are closed on Sundays for deliveries and pick **** I waited and contact them on Monday asking for a supervisor or someone to me with the exact pick up time and I was told somebody would pick it up at 11 PM.The pod was not picked up and I called again on Tuesday asking to speak to a supervisor or to have one. Call me to discuss why they are not picking their container up to advise them that I am breaking HOA policies having this on my driveway and I also cannot access my own driveway until this container is removed.There has been no explanation as to why they cannot prioritize removing the container from my driveway when it was scheduled to be removed at noon on Saturday, June 28 and it is now Tuesday, July 2.I just heard on an automated system that it is scheduled to be picked up tomorrow on July 3. However, I dont know if this is accurate and still I have not gotten any contact from the company as to why they are not picking up this pod on time.This is unacceptable to allow a 16 foot container to remain for days on end in my driveway with no explanation as to why they are not picking it up on time.Also, I was told that I would receive half a month storage fee in return when the container was picked up and now it is five days late being picked up so I dont know if they will honor offered to refund half a month storage.

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *********. A review of the issue is currently underway. We regret the delay in Ms. ********* move and understand the inconvenience caused. A PODS customer advocate reached out to Ms. *********. Upon her response, we will proceed accordingly and continue working with her until the matter is fully resolved.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. Jorgenson may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. Jorgenson feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.