Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express our serious concerns and disappointment regarding PODS failure to retrieve one of our storage containers as scheduled, despite multiple communications and assurances.We had scheduled the pickup of two PODS units: one for June 26th and the other for June 27th. While the first unit was successfully retrieved, the second unitscheduled for collection on June 27thremains on our property. As of tomorrow, July 1st, the home will no longer be ours due to a completed sale, and we now face potential fines and penalties from the new owners due to this unresolved issue.Over the past week, we have made numerous phone calls to your customer service team, only to receive inconsistent and contradictory information. Several representatives assured us the unit would be picked up on June 27th, while others indicated it would not be collected until June 30th. Most recently, around 12 PM today, a representative named ******* assured us that the *** would be removed by tomorrow morningprior to the buyers closing on the home. However, we were contacted again later this evening and informed that the earliest possible pickup date is now July 9th.This situation is unacceptable. We have made every effort to communicate in advance, meet scheduling requirements, and resolve this matter in good faith. We have been met with conflicting statements, lack of follow-through, and, at times, abrupt call disconnections. As a result, we are now at risk of legal and financial consequences and are unable to provide the new homeowners with full and clear access to their property.We request immediate escalation of this matter and demand that PODS arrange for the urgent removal of the container no later than tomorrow morning, July 1st. Further, we expect a formal explanation and accountability for the mismanagement of this service.Please consider this a time-sensitive matter requiring immediate action.

  

  Business Response

  Date: 07/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. **** *****.
  On July 1, 2025, a PODS representative attempted to contact Mr. ***** to confirm that his container was scheduled for pickup that day. As Mr. ***** was unavailable, a message was left. Our records confirm that the container was successfully picked up on July 1, 2025, satisfactorily resolving the matter.
  At PODS, we place great value on our customers and are committed to maintaining the highest standards in service. We regret any inconvenience Mr. ***** may have experienced and apologize if his expectations were not met. While we take pride in the quality of service we provide, we understand that there are occasions where a customers experience may fall short. When such concerns are brought to our attention, we thoroughly review the circumstances and take appropriate actions to address the feedback.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS completely failed to deliver the service I scheduled months in advance. Their failure not only disrupted my move but forced me to secure emergency moving services at nearly double the cost, escalating my initial PODS estimate of $4,000 to over $7,700 with another company. Their lack of accountability, poor communication, and ongoing billing issues have left me with both financial and logistical hardship.Details of the Complaint:I scheduled a PODS container delivery three months in advance.I received a confirmation email the night before confirming delivery between 3 PM and 6 PM on June 26th.PODS never showed up. I received no phone call, no email, no notification that my delivery had been cancelled.I only discovered the cancellation when I called PODS myself at 6 PMhours after the delivery window had closed.During the call, I was told:My delivery was cancelled due to "issues on their end."My container was rescheduled without my consent to July 3rda full 56 days later than agreed ******* solutions were offered. The response was essentially Its not our fault.A supervisor was rude, dismissive, and blamed a third party rather than offering help or ************************ Harm:Because of PODS last-minute cancellation, I was forced to secure emergency moving services without the time or luxury to shop ********* original PODS estimate was $4,****** emergency move with another company cost me over $7707.17 (a difference of ******* I have documentation, receipts, and written evidence from both PODS and the new moving company to validate this.Ongoing Billing Issue:PODS charged me $2,994 for the cancelled service.Despite calling three separate times, I have been told each time that the refund is being processed and the services are ************ of today, my account still shows an active service scheduled for July 3rd.The money has not been returned to my account.

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********* ***********.
  On July 10, 2025, a PODS representative contacted Mr. *********** to confirm that credits were applied to the charges billed by PODS as a Customer Satisfaction credit, resolving his claim.
  Regarding compensation for services rendered by a third-party company, we regret to inform you that PODS does not provide reimbursement for third-party service expenses.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Mr. *********** may have experienced. PODS Enterprises, LLC prides itself on delivering quality customer service, and we regret that Mr. *********** feels his experience fell short of that expectation.
  We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When such feedback is received, we thoroughly review the circumstances and take appropriate measures to address the concerns raised.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23536157
  
  Thank you for your response, but I must respectfully reject the resolution offered by PODS.
  
  
  While I acknowledge the credit applied by PODS as a Customer Satisfaction credit, this falls dramatically short of addressing the full extent of the harm caused by their gross negligence and failure to deliver services as promised. The situation created a time-sensitive crisis for my familyone that forced us to scramble, absorb nearly $4,000 in additional emergency moving expenses, and suffer unnecessary emotional and physical stress, not to mention the damage to our belongings and disruption to our lives.
  
  
  A service-based companyespecially one of PODS size and revenueshould be well aware that moving is not a flexible, oh well type of experience. Your business model exists precisely because people rely on precision and trust during critical transitions. To dismiss your complete failure to notify me of a cancellation, and the fallout that followed, with a generic apology and refusal to make things right is not only unacceptableits telling.
  
  
  PODS had a clear opportunity here to retain a customer and demonstrate genuine care. Instead, youve chosen to deflect responsibility and hide behind policy. That decision speaks volumes about your companys values and priorities.
  
  
  Please note that I fully intend to pursue every available channel to ensure this experience is visible to others. That includes sharing my story publicly, pursuing additional complaints through consumer protection agencies, and if necessary, seeking legal guidance. You may consider this my formal rejection of your resolution.
  
  
  Sincerely,
  ********* ***********
  
  

  

  Business Response

  Date: 07/18/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, Francisco SantosSilva.
  
  As noted in our previous response dated July 10, 2025, this matter was thoroughly reviewed, and the resolution provided was based on the details available at that time. In light of the additional feedback received, the issue was reassessed.

  Following a second comprehensive review, PODS Enterprises, LLCs position remains the same. All charges billed directly by PODS were addressed appropriately. Expenses associated with third-party services fall outside the scope of PODS' policies. While efforts were made to accommodate the requested delivery date, scheduling constraints and driver availability prevented an earlier appointment.

  
  Regarding the concerns of contents damage, our records indicate that no items were loaded into a PODS container, and as such, a contents claim cannot be validated.

  
  Should Mr. SantosSilva choose to continue this matter through legal avenues, a letter of representation from his legal counsel may be submitted for our records. We appreciate the opportunity to review and respond to this matter and can confirm that all relevant details were carefully evaluated to ensure a fair outcome.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23536157
  
  I am rejecting this response because:
  
  Thank you for your response, though Im disappointed that PODS has chosen to avoid responsibility for the significant financial and emotional harm caused by their failure to meet a confirmed delivery commitment.
  
  Due to PODS actions, I incurred nearly $4,000 in additional moving expenses, not to mention damaged belongings and extensive disruption to my familys relocation process. The partial credit applied to my account does not come close to addressing the actual costs and hardships created by this situation.
  
  I had hoped PODS would choose to resolve this issue honorably. Instead, theyve opted to dismiss the real and documented impact of their failure. This was not a minor inconvenienceit was a complete breakdown of service on a critical, time-sensitive move.
  
  As a result, I will be pursuing next steps beyond this complaint, including:
  
  Filing formal complaints with the ************************* the ****************************, and relevant consumer protection agencies;
  Publishing detailed public reviews and sharing my experience across social media and media outlets to inform future customers of ********************** practices.
  
  I regret that a company with PODS reputation has chosen this path, but I will ensure my experience is both heard and documented.
  
  
  Sincerely,
  
  ********* ***********

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business promised to pick up and deliver my goods when I requested. However, they say they can't deliver because they are fully booked. That is not what the ad states or what my contract says. I have sold my home and the PODS are still sitting in the yard since June 9. Now they say it cannot be delivered to my new address until July 15. This is so inconvenient and frustrating. I was told by one rep that they would be picked up on June 30, but of course they don't see those notes. This whole process has been a nightmare, and I keep being told the same thing; that they are booked. I am requesting a refund, and that my belongings be delivered immediately, I called them in a timely manner and was informed that they could not pick the pods up until July 7. They always say they are working on a resolution, but nothing has been resolved. I cannot speak to a manager or anyone else on the corporate level. I am beyond disgusted with this company.

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customers ******** and ******** *****.
  On July 1, 2025, we initiated contact with Ms. ***** to address her concerns regarding scheduling and pricing, and to work toward a resolution.
  Upon review, the return to storage originally scheduled for July 7, 2025, was adjusted to July 5, 2025, based on driver availability in the local market. Additionally, the cross-country move experienced delays due to payment related issues, which were discussed with Ms. ***** in multiple communications.
  The original quote, including all pricing and applicable discounts, was clearly presented and agreed upon at the time of booking. The charges incurred reflect the confirmed services.
  At PODS, we place tremendous value on our customers and are committed to delivering the highest standards of service. We regret any inconvenience the Blunts may have experienced and sincerely apologize for any dissatisfaction. We take all service concerns seriously, and when notified of a less than-satisfactory experience, we thoroughly review the situation and take appropriate action to address the feedback.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23534202
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled our PODS delivery for Friday, June 27, 2025, to our NY location, with pickup on June 30 and delivery to GA on July 11. This was confirmed and paid for. My husband took off work for both dates, and we hired ******* 8:30 AM on 6/27, we were informed the *** would not arrive until July 1too late for our 6/30 move-out. No advance notice was given. Repeated calls to customer service led only to overseas call centers unable to help or escalate.I drove 3 hours round-trip to a local branch, saw hundreds of empty PODS, and spoke to a manager who admitted they were overbooked and understaffed. He falsely claimed our *** was stored elsewhere and promised a callbacknone came. A manager said someone would call Friday EOD or Saturday. Again, no call. Another *** said they left my number with multiple branches. No follow-up. We were told wed receive compensationnone has been issued.Were now paying additional housing costs, rescheduling help and travel, and my husband cant unload the *** in ** as planned. Worse, we were told the July 11 delivery date cant be reinstated.This has disrupted our entire move. Theres been no accountability or access to real support. PODS overbooked, failed to deliver, and refuses to make it right.We are requesting:********** of our *** by July 1 (or sooner)**** delivery on July 11, as originally scheduled 3.Compensation for extra lodging, lost time, and travel costs

  

  Business Response

  Date: 07/07/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customers ******** and ********* ********. A review of the matter that led to this complaint is currently underway. Mr. ******** has been assigned a dedicated PODS Advocacy Representative, who has reached out to introduce themselves and provide direct contact information. We will continue to work closely with Mr. ******** until the scheduling concerns are fully resolved and will provide updates and an appropriate resolution accordingly.

  
  At PODS Enterprises, LLC, we place great value on our customers and are committed to delivering the highest standards of service in the industry. We sincerely regret any inconvenience Mr. ******** may have experienced. While we pride ourselves on providing quality customer service, we recognize that in this instance, Mr. ******** feels his expectations were not met. We apologize for any dissatisfaction and want to assure you that when concerns are brought to our attention, we thoroughly review the circumstances and take the necessary steps to address them.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS did not fulfill their contract. I was told they would deliver my *** to my final destination. I would just need to schedule a delivery date. I scheduled a delivery and the *** never showed up. I called to schedule another delivery and the *** didnt show up. I called back a third time and was told they will not deliver the *** to my new address and I need to go to their facility to empty and move my belongings myself. They told me they dont deliver to the area which is a lie because when I originally scheduled the pod, they checked and said my new address is within their service area. I wouldve never hired them Had I known they wouldnt deliver. The main reason I hired them was for convenience so I wouldnt need to drive and move stuff myself. I had to hire movers, drive 1.5 hours to the storage facility to meet the movers and another 1.5 back home. It took up my entire Saturday. This company is false advertising and frauds. They take your items under false pretense that they will easily deliver your pod hassle free. The customer service is horrible. I had to wait 20 mins to talk to a supervisor. The supervisor was very unprofessional and said they will not deliver and I need to move my own things. I asked to speak with someone else and her response was you will just get the same answer I gave you. She wouldnt give me the direct number of the facility where my pod was being stored. Basically I was left with no other choice but to hire movers. Also, the moving company I fired said he gets a lot of calls from customers with the same issue of ********************** not delivering to customers. Awful awful experience. False advertisement. They say they shop across the country but wouldnt deliver my pod 50 miles!!

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****.
  
  On July 9, 2025, a PODS representative and Ms. ***** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to her claim. We are currently awaiting the return of the required documentation to initiate the credit. Once received, the refund will be processed, thereby satisfactorily resolving the matter.
  
  At PODS, we place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Ms. ***** may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service, and we regret that Ms. ***** feels her experience fell short of that standard.
  
  We sincerely apologize for any instance where a customer is not completely satisfied with their PODS experience. When concerns are brought to our attention, we thoroughly review the circumstances and take appropriate measures to address the feedback received.
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD moving delivered one of two pods to my new home. Driver wouldnt attempt to get anyone closer to house saying it would damage his tires. Odd but let go. He u loaded and **uldnt get door open. I asked him what to do and would Pod **me out to open and he replied dont know. Left bc he had to go pick up a pod. I spent 45 minutes on phone immediately to get someone to assist and they cant help bc on a schedule and booked and too bad we can **me Monday. Thats all fine and good but they are scheduled to pick up on Monday and deliver pod2. Of. Purse I have movers too **ming out. No one to ** Plain to and no help. Driver **uld have cared less.

  

  Business Response

  Date: 07/02/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.  On June *********, our ********************** advocate spoke with ***** ***** to address concerns about what occurred during the delivery of one of the containers.  We appreciate ***** ***** taking the time to provide vital feedback about the experience.  ***** ***** graciously accepted a partial refund.    PODS considers that matter to have been resolved amicably. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the extremely unprofessional and distressing service I received from PODS Moving & Storage during a recent move.I contracted PODS for moving and storage services with the understanding the *** would be dropped off on 6/24/25, I would have sufficient time to load my belongings into the provided storage container on 6/25/25, and the loaded *** would be picked up at the end of 6/25/25. However, on the scheduled moving day, the *** was picked up before I had a chance to load anything into it. My movers and I were in the middle of packing, and the container was still completely empty. As a result, all of my furniture and personal belongings were left exposed on the street.I immediately called PODS customer service, desperate for assistance. I asked them to contact the driver and have the *** returned so I could load my items. They told me the driver could not be reached and, shockingly, that there was no one available to come help or offer an alternate solution. Rather than take responsibility or offer any meaningful support, the representative told me, Theres nothing we can do.This response was completely unacceptable. I was left stranded in the middle of a move, with all of my belongings at risk of damage, theft, or exposure to the elements. PODS failed to deliver even the most basic level of customer care or problem-solving. Their lack thereofcaused me undue stress, financial strain (as I had to scramble for alternate storage, transportation solutions, and added 3 hours of overtime to my movers ), and put my property in jeopardy.I am seeking accountability and appropriate resolution for the negligence and poor handling of my move. I would appreciate it if the BBB could assist in investigating this matter and helping to ensure I am refunded $524.39 *** charged me and cost of movers overtime of $540.22, for a total of $1064.41

  

  Business Response

  Date: 07/09/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, Stacy Lu. On July 3, 2025, an attempt was made to contact Ms. Lu to discuss her concerns; however, the attempt was unsuccessful, and a voicemail was left.

  Following a thorough review of the feedback and account history, ********************** has revisited the matter and our position remains unchanged. Ms. Lu initially placed her order online on April 28, 2025, with a scheduled delivery date of June 24, 2025. On June 25, 2025, she scheduled the final empty pick-up of the container for that same day. The driver completed the pick-up in accordance with the work order scheduled by the customer through our self-service system.
  While the scheduling was managed directly by the customer, ********************** is willing to offer a goodwill credit for the monthly charge incurred. However, as there is currently an open chargeback associated with this account, we must await the outcome of that process before proceeding with any further adjustments.

  We appreciate the opportunity to review this matter and remain committed to resolving it fairly.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23530901
  
  I am rejecting this response because: my order was for storage for 6month. *** was supposed to drop off an empty container on 6/24, and pick up the container loaded with content on 6/25, and store for 6 month. The customer service **** ******* admitted it was a mistake on PODs part and he tried very hard to contact the driver to retrieve the empty *** over the course of 2 hour phone call I was on with him but without success. When I asked if I was supposed to receive a phone call prior to pick up, ******* confirmed yes, but no such call was received. The *** was present at 12:30 when my movers were present, but it was gone by 1:00pm, which was way ahead of the scheduled window from 2:45-5:45pm. I had to find a last minute storage solution, asked the movers to work overtime and a truck rental. ******* agreed I should be fully refunded all charges from *** and be compensated for the movers time, and opened a case (case #  02143601 ). I also purchased a lock to put on the pod, which was not returned to me since *** took it away along with the container. 
  
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 07/18/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ***** **.
  
  Ms. ** previously spoke with a representative, *******, who expressed understanding of her concerns and offered to open a claim for review. While ******* demonstrated empathy during the discussion, there was no admission of error or guarantee of compensation made during the call. After thoroughly reviewing the feedback and circumstances surrounding this matter, PODS has reevaluated the situation and maintains its current position. The order in question was placed by the customer online on April 28, 2025, with the initial container delivery scheduled for June 24, 2025. On June 25, 2025, the customer returned to the online system and scheduled a final pickup, which was completed as requested. The driver fulfilled the work order as submitted through the online platform.
  
  While PODS does not directly manage scheduling entered by customers through the portal, we work to ensure the process remains user-friendly and transparent. Although the container was retrieved within a short time frame, there is currently an active chargeback case on file. As such, no further action can be taken until the chargeback process is fully resolved.
  
  We appreciate the opportunity to review and respond to this matter and can confirm that all relevant information has been carefully considered.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods has left a Pod on on our property and will not pick up. This pod was not rented by us and they do not have permission to leave it on our property I was told it would be picked up already and it never was. They have been notified that they are not able to keep it on our property and had been notified on 6/24/25 that it needed to be removed by end of day on 6/27/25 they confirmed that they had escalated the case and that it would be removed. This is a commercial property with businesses and this Pod is blocking one of the units at this property. They did not remove this Pod as of end of day on 6/27/25. We are seeking immediate removal of the Pod as well as reimbursement for damages as we cannot lease the unit that the pod is blocking. Pod location is ******************************************* ********** NC *****.

  

  Business Response

  Date: 06/30/2025

  I am in receipt of your correspondence regarding ****** ********. Our records confirm that the container was successfully picked up on June 30, 2025.
  We sincerely regret any inconvenience or delays Mr. Moriarty experienced leading up to this resolution. 

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that Mr. ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 4, 2025 Beginning of transaction with Pods from ********* (******) ***** total, from start to finish, we paid Pods approximately $9.045.00.The business committed to provide timely and safe transportation of our belongings to our destination, but didn't explain that they didn't have locations in certain areas.Our dispute is that we had to spend more money to drive a UHaul to pick up our belongings in *********, **, because Pods refused to deliver to a location near my new home. We had to move the belongings from the Pod to *****, which was extra work and cost more money. The Pod was late arriving in *****, so we were forced to spend an additional 2 nights stay at a motel which cost us extra money. Then, when the Pod reached *********, they never informed us it was there, therefore we spend additional 3 nights stay at motel which again, cost us extra money for a motel. Due to Pods demand of only renting a 8' or 16', we had items break because the 8' was too small and the 16' was too large, and items moved around even when packing them tight. They refused to let us use a 12'. It was also difficult to pick up items due to Idaho's "winter hours" of 8-3, which caused distress and Nevada's hours which caused more distress. Later, we found out that Pods charges higher fees for Californians moving out of state. This is ***************** advertising issue.We would like to receive $2,039 for the money spent on UHaul and the extra motel costs. And, if Pods would have told us our belongings arrived in *****, we could have picked them up and not paid their monthly fee of $398.

  

  Business Response

  Date: 07/09/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******** and complainant **** *******. A review of the issue is currently underway. We regret the delay in Ms. ******** move and understand the inconvenience caused. A PODS customer advocate reached out to Ms. ********* Upon her response, we will proceed accordingly and continue working with her until the matter is fully resolved.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23528562
  
  I am rejecting this response because:

   

  I didn't see another option except to reject, but first, they said they contacted ***** ******** at ****************** as well as myself and secondly, there was no attempt to resolve anything that I saw. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ********.  On July 1st July 8th July 12th and July 18th  attempts made to reach out to Ms. ******** to discuss his concerns, however, attempts to contact have unsuccessful, a voicemail was left and emails sent.  We invite Ms. ******** to contact us to discuss the issue further so that we may provide resolution. All contact information for the PODS Resolution Specialist assigned to the issue has been provided.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23528562
  
  I am rejecting this response because:

  In response to Pods statement of saying they have tried to contact my mom ***** ******** or myself we do not find this accurate. We have checked all of our emails including spam and all voice messages but find nothing from them. When responding through BBB they leave no reply contact info so we do not know who to contact or how. Please reach out to either of us at the following contact info:

  ***** ********: ****************** / ************

  **** *******: ******************** / ************
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 08/05/2025

   ***** ********/**** ******* (CID#: 169633259)
              Complaint#: 23528562
  
  Dear Ms. **************** am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ********. ********************** has reviewed this matter and confirmed that the email address provided in the BBB complaint was entered incorrectly. Our records show that the contact information on file is accurate, and there have been multiple email communications between the customer and the ********************** Advocate, including as recently as August 5, 2025. Additionally, PODS reviewed several phone calls, including one on February 17, 2025, in which the customer confirmed that all details regarding their moving circumstances were accurate. The timeline provided for container availability was clearly communicated and agreed upon when the order was modified for offloading in our Nevada market. Based on our review, no compensation is warranted in this case. However, should Ms. ******** or Ms. ******* wish to further discuss their account or billing, they are welcome to contact PODS directly at **************. Our ************* team is available Monday through Saturday from 8:00 AM to 10:00 PM EST, and on Sundays from 10:00 AM to 6:30 PM EST.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Unethical Billing Practices and ********************* I am filing this complaint due to my extremely disappointing experience with PODS and their unacceptable customer service practices.First, the customer service team has been consistently unhelpful, dismissive, and at times rude. Trying to get clear answers or resolve an issue feels like pulling teeth. There is no flexibility, no grace ******* and no sense of support for the customer.The real issue, however, is their deceptive billing model. PODS charged me for a full month of storageeven though I did not use a full month and attempted to cancel. They refuse to prorate or refund any portion of the unused time. This feels like a calculated scam to take advantage of customers who are often in the middle of stressful moves or relocations. Even when you try to cancel in advance, they claim policy prevents any refund or ************* my case, I was charged for an entire storage cycle that I didnt even need or use. Its unfair, unethical, and completely lacks transparency. When I brought this up to customer service, I was met with a scripted response and no attempt to understand or resolve the ******** asking the Better Business Bureau to look into these practices. I believe PODS is misleading customers and taking money for services not rendered. I am requesting a partial refund for the unused storage time and would strongly encourage a review of their billing and cancellation policies.Thank you for your time and attention to this matter.

  

  Business Response

  Date: 07/09/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *******. On July 3, 2025, an attempt was made to contact Ms. ******* to discuss her concerns; however, the attempt was unsuccessful, and a voicemail was left.
  Following a review of the information provided in this complaint, the matter was visited and thoroughly evaluated. PODS Enterprises, LLCs position remains unchanged.
  On June 3, 2025, Ms. ******* placed an order. During that call, she inquired whether a full months rent would be charged if the container was picked up before the full month had elapsed. Our associate explained that a full months rent would apply if the container was picked up more than three days past the billing cycle date. Based on this and the terms outlined at the time of rental, the monthly charges for the container(s) are appropriate.
  While we understand Ms. ******** concerns, we can confirm that this matter was carefully reviewed and all applicable information considered.