Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled for my *** container to be picked up on July 3rd. There have been multiple cancellations and the *** is still sitting in the driveway of my precious rental. I am no longer a tenant and the new tenant is to move in on the 14th. Im not sure what to do, Ive been spending hours on phone each day trying to reschedule. They confirmed a pick up in the 9th and then today, the 11th. But they never showed up and no one contacted me to inform me. Please help, no one seems to be able to help!!! I just keep being told no one is answering from the market manager region.

  

  Business Response

  Date: 07/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Ms. ***** *********.
  
  As of July 15th, 2025, the matter has been resolved. A PODS representative and Ms. ********* reached an amicable agreement that included a Customer Satisfaction credit.
  
  ********************** values its customers and is committed to delivering a high standard of service. We sincerely regret any inconvenience Ms. ********* may have experienced and appreciate the opportunity to address her concerns.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, we found water in our unit and could see daylight through one corner - I called to report my container was faulty, leaking, and items of mine were damaged/ruined. **************** apologized, said they'd look into getting a billing adjustment. The local depot arranged for a replacement container to be brought out. I was told this was no charge - and yet I WAS charged for the new container. Despite paying my rent 2 weeks earlier. This charge was not authorized. I didn't find out until I got my statement. I called the local manager May 14, explained everything, he apologized, and said he'd put me in touch with a regional manager, a man by the name of ****.On May 15, **** called me. We went over everything. He found a billing credit request had never been put in, and he was apologetic for the fraudulent charge.He said he was putting in for a refund of $476.08 - April's rent, and reversal of the fraudulent April 23 charge.Several weeks went by, and we heard nothing. New credit card statement came - no refund.I called and left a voicemail for ****. No reply. I text a few days later, and he replied he'd been on vacation, but would look into it. He then said he was waiting for a callback from the head of customer service.Weeks go by - No refund. I try calling and text. No reply. I reached out to the depot manager. No reply.I call customer service, who tells me that a "refund" of $227 was applied in April.I open the statements. There WAS a negative invoice generated, but there is no notation of where the alleged funds were being allocated. They didn't come back as a refund. They didn't apply as a billing balance, because we were charged May rent.And it was half of what we were promised. I have photos of the water spots, daylight coming through the corner of the container, and screenshots of the texts with the regional rep.We are looking to have the promised credit resolved. We've regularly reached out since May 15, and had no resolution.

  

  Business Response

  Date: 07/21/2025

  PODS Enterprises, LLC is in receipt of the correspondence concerning customer ****** ******.
  A review of the account notes indicates that credits were applied appropriately and that the charges appear consistent with the services rendered. However, to ensure all credit card transactions align accurately with invoicingparticularly in relation to the container damage adjustmenta request has been submitted for our Accounting team to review the account in detail. A representative from Accounting will reach out to Ms. ****** directly with any necessary follow-up.
  PODS values its customers and is committed to providing a high standard of service. We regret any inconvenience Ms. ****** may have experienced and appreciate her feedback, which helps us continue to improve.
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS to move from ******* to ******* back in April 2025. I understood all the charges told to me in order to use this service. There were 3 charges that I confirmed with this business. All charges were posted to my credit card and were correct. Now I was charged an additional amount of ****** which I did not agree to. I disputed the charge with my credit card company and was refunded the money. Now I am getting harassing calls from PODS demanding that I pay this fee that I was unaware of and did not authorize. I have received 4 calls and 2 emails. I called them and explained what I was originally told and demanded they stop calling because I will not pay a fee that I wasn't aware of. They told me that it will go to collections and that they have my credit card on file. To me that is a threat. I had to get a new credit card with a new number and have blocked the number continuously, yet I still get calls from them. I will never use them again and have been told by numerous friends/colleagues/family that this has happened to them as well. I have explained the situation numerous times and was told that someone from the accounting/billing department would call me and reverse the charge. I received another call and was harassed again about the issue of not paying this amount. I said numerous times that I would not be paying a fee that was not told to me in the beginning. PODS explained that the fee was for redelivery of the storage container which didn't happen. It was delivered and emptied and picked up the next day. Now they are saying that there was a redelivery of the container which is false. I want them to stop calling and dismiss this uncalled for demand of money. I will not be paying this amount. I have already locked my credit report and enrolled in fraud protection. I moved in April and it is July. I should not be getting harassed 3 months later for something that was PODS fault/lack of communication on PODS end.

  

  Business Response

  Date: 07/22/2025

  Thank you for bringing the customer's concerns to our attention.We appreciate the opportunity to respond and provide clarification.
  
  The customer contracted with ********************** for a long-distance move in April 2025. During the booking call, our representative clearly and accurately provided a comprehensive breakdown of the service charges.
  
  The quoted cost aligned with the charges assessed, and the agent explained the payment schedule, including that the order would be billed in multiple transactions. A review of the recorded booking call confirms that pricing and communication were accurate at the time of the reservation. Upon booking, an order confirmation was generated, emailed to the customer, and made available in their online PODS account. This document outlines the service dates, payment schedule, transaction amounts, and descriptions of the services.
  
  The customer later disputed a redelivery fee with their credit card company, resulting in a temporary refund. PODS subsequently reached out to address the outstanding balance. While we understand these follow-up communications may have been frustrating, we want to assure the BBB that they were professional and no threats were made.
  
  PODS welcomes the opportunity to further discuss this matter and provide additional clarification as needed. The customer may contact our Customer Advocacy team through customer service and reference their case number for further assistance.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23584011
  
  I am rejecting this response because: I know the 3 charges I should have had, which were paid on the dates I was told which were April 1st, April 5th, and April 18th. Those charges are correct. The 2nd charge of ****** is incorrect. There was no redelivery made. And a 2nd charge of ****** was not discussed. And yes I was getting harassing calls and the last call was extremely rude and threatening it seemed. Also, I had a chat with the manager of PODS Arizona and he was very degrading and mean. I have changed all of my information and blocked all contact from PODS. I WILL NOT BE PAYING ANY EXTRA FEES. I have also contacted the *********************** and wrote a ****** review about my experience.  I have discussed this matter with several friends and family members who have also used PODS and have been told about similar experiences they had with PODS. No more contact is necessary and nothing will change my thoughts on this matter. THE DUSPUTED CHARGE WAS FOR THE EXTRA ****** THAT I WAS CHARGED. THE ORIGINAL AMOUNT OF ****** WAS STILL PAID. I HAVE RECORDS OF IT AND ALSO ALL THE **** I WAS GIVEN IN THE BEGINNING REGARDING THE CHARGES SO I COMPLETELY KNOW WHAT SHOULD HAVE BEEN PAID AND THE OTHER CHARGES PODS ADDED ON THEIR PART. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/24/2025

  PODS Enterprises, LLC acknowledges the complaint filed by Ms. **** and appreciates the opportunity to respond.
  We have thoroughly reviewed Ms. ***** concerns regarding the charge of $103.68, which she believes was billed in error. Our records confirm that all applicable pricing was clearly communicated during the initial booking call and was outlined in the order documentation provided to Ms. **** at the time of reservation.
  While we are willing to provide further clarification regarding the charges and share a copy of the order documents, Ms. **** has clearly stated that she does not wish to be contacted by PODS Enterprises, LLC. As such, our position remains unchanged.
  We regret any dissatisfaction Ms. **** has experienced and appreciate the opportunity to provide clarification to the BBB.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I've seen how excellent PODS MOVING and storage company from TV and trusted them when I was to become homeless 09/29/2023. I rented a container which was initially over $300 and @$227 monthly I paid until March 2024 I had my Pod delivered and a friend of mine and I opened the container. We were immediately smacked in the face with an overwhelming smell of mildew! I was able to get my televisions and a chair from right at the door of the PODS covered with mail service bubble envelopes. But they rest of my stuff my yarn, and as I went back towards the middle my 3 sofas were damp! At some point during the storage that the container got wet inside and everything else was ruined, clothes, sofas, Very old oak china closet, dressers,entertainment center. beautiful oak king size bed, full side bed etc were ruined by mildew. I had also had to leave and lock up my pods because i'm a severe asthmatic and had an asthma attack because i'm very sensitive to mold and mildew. After taking my breathing treatment,I contacted PODS to report and file a claim for my loss of $3,000 worth my former house's items. I was turned down simply because I couldn't afford my pods, food, medicine and insurance for the PODS on social security disability. And since I'm on SSDI I could afford to replace but very little of what I lost. Not only furniture,clothes and yarn was lost, but family pictures, memories, things my kids made for me all an emotional lost. I can't use any of the 98% of my items left that were ruined by the mildew, I'm a moderate to severe asthmatic!!Meanwhile PODS are still trying to make me pay $3676.90 for storage! I have to move again ,this time with a professional moving company. I learned a hard ****** about PODS and will never use them again! *** I have pictures

  

  Business Response

  Date: 07/21/2025

  Thank you for your correspondence regarding PODS Enterprises, LLC customer, ****** *****.
  Ms. ***** was contacted via email on March 5, 2024, and again on March 8, 2024, with a response advising that the reported damages could not be substantiated or attributed to PODS. No physical damage was observed to the rented PODS container, and no identifiable cause for the reported loss was found.

  In the interest of good customer service, we have reviewed the matter again following the BBB submission. However, after further evaluation, PODS position remains unchanged.
  Our records indicate that Ms. ***** discontinued payment on the account and subsequently requested that PODS proceed with the auction process for the containers contents.
  

  While we understand and empathize with the emotional nature of the situation, we must respectfully maintain our position based on the terms and conditions of the signed rental agreement.
  

  We appreciate the opportunity to address this matter. Should the BBB require any further information or clarification, we are happy to assist.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an absolutely terrible experience with PODS, and I feel compelled to share it so others can avoid similar issues.We hired them to supply a storage pod. During their visit, their technician managed to damage our fence beyond repair. It wasn't a minor ding, the gate is damaged beyond utilization. The technician damaged the gate while backing into the yard to pick up the pod. We immediately reported it and filed a claim that very same day (06/30/2025). What followed was infuriating: they didn't acknowledge or respond to us for 10 days, despite us calling and following up multiple times. It was like pulling teeth just to get their attention.When they finally did respond, they outright denied our claim. Their reason? They claimed we signed a waiver that absolves them of all liability. Here's the kicker: when the technician presented the document for us to sign, we were explicitly told it was an acknowledgment of delivery. We had no idea it was actually a comprehensive waiver stating we'd take responsibility for anything they damaged on our *********** feels incredibly deceptive. Essentially, they can come onto your property, break something, and then point to this hidden "general liability waiver" to refuse to fix it. I strongly advise against using PODS. Their practices are highly questionable, and you could end up paying for damages they cause.I am more than happy to submit any additional photographs or proof you may need.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Rochester (represented by her daughter, ****** ******). The case was opened on June 30, 2025, and assigned to an agent on July 1, 2025. An initial outreach email was sent, and a phone call was attempted. As we were unable to connect with the customer, a voicemail was left.
  
  As previously communicated in our response dated July 10, 2025, a comprehensive review of Ms. ********** account was conducted, and the resolution determined was deemed appropriate based on the findings of that review.
  
  In the spirit of customer service and our commitment to thorough evaluation, PODS Enterprises, LLC revisited the matter upon receipt of this complaint. After a full reassessment, our position remains unchanged. The findings confirm that a waiver was signed on March 31, 2025, acknowledging container placement on an unpaved surface and accepting responsibility for any resulting damages. Additionally, photographic evidence provided by the local office dated April 2, 2025, indicates that the gate in question was already damaged at the time.
  
  While we regret that we are unable to alter our position, we confirm that this matter has been carefully reviewed to ensure accuracy and fairness.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS for a long-distance military-related move and the entire experience was a disaster. First, I was told by a customer service *** during booking that if my 8-foot POD was too small, I would be upgraded to a 12-foot POD at a prorated rate, since 16-foot PODs are not used for long-distance moves. That ended up being completely false I was given a 16-foot POD and charged full price without warning or adjustment.When I arrived at the *********** location to drop off my belongings, I was told the location closed at 3 PM and was pressured to arrive early. It actually closes at 4 PM employees just didnt want to work a full shift. Upon arrival, I couldnt even find a staff member for 15+ minutes because they were hiding in the back.On top of the unprofessionalism, I made three separate requests documented for both empty and full weight tickets, which are mandatory for military reimbursement. PODS only provided the empty weight ticket and ignored the rest. It is printed clearly on my receipt that I requested this documentation ahead of time, yet their negligence has left us without what we need to be ************** we are left chasing down basic paperwork we should have received automatically and without it, we are stuck waiting for reimbursement from the *********** requesting that PODS provide my full weight ticket immediately or issue a full refund due to failure to deliver on a basic and essential part of their service. Their lack of accountability and professionalism has caused unnecessary stress, delays, and financial hardship.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS customer ***** *****.   On July ******** contact was made to discuss the issue, was  initiated with in order to address his concerns. We have completed the review of the account and have found some opportunities to review with the customer further, at this time, we are waiting on the customers response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** Jones  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS Scammed Me During One of the Most Important Moments of My Life I feel completely taken advantage of by PODS. I scheduled a container drop-off for an upcoming move, which they delivered on time. But when I tried to schedule pickup, I was told it would be a 4-week delay due to peak season. That made their service totally unusable. I canceled immediately and requested a refund, since I never used the pod and was essentially paying to store their equipment on my property.Even after canceling, they refused to pick it up for 3 more weeks. Then they charged me an additional $66 just to get their unused container off my propertysaying if I didnt pay, it would stay and Id be billed monthly.Customer service offered no helpjust repeated, Its a valid charge. They ignored the reality of the situation and forced me into a fee I never agreed to.Ive since discovered this isnt a one-off. Its happening to people across the country. PODS delays service, refuses refunds, and leverages pickup logistics to squeeze more money out of customers, especially during life transitions like moving.I was buying a home. Instead of supporting that process, PODS added stress, cost, and left me fighting just to get their equipment removed. Theyll never get my business againand Ill keep sharing this until they stop doing this to others.

  

  Business Response

  Date: 07/15/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******. on July 14, 2025, our PODS advocate reached out to Ms. ****** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of July 14th a resolution reached, we have confirmed with ***** ****** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ****** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23580353
  
  I am rejecting this response because:

  PODS helped resolve my previous complaint but sadly I'm continuing to be harassed by PODS. When their services were rendered unusable due to their failure to uphold their end of the agreement, I filed a credit card dispute for the original charges for delivery of the *** and their "service" charges and insurance that I paid (essentially for nothing). I received a call this past week from a PODS representative saying that my dispute was not valid. I asked for them to reopen a case with their customer service department to discuss further. The representative refused to open a new case with the company and couldn't give me concrete reasons why. They then threatened me that "failure to pay" would result in them sending my information to collections. I asked the representative at the very least, could they email me documentation that clearly outlines why they will not reopen a case and why my claims are "not valid". They said I would be promptly receiving an email with this information. I never received it. I'm reaching out through this avenue again because PODS continues to bully and harass me for service charges of things they did not provide, even with the fact that I stored their *** on my property for FREE for 3 weeks. I fear that PODS is using predatory business practices to try and bully me into paying service and insurance charges for things they did not provide to me and my family. I'm tired. I just want them to leave me alone and to have them stop trying to take my money when I received no value or services from them. I want them to stop threatening my livelihood. They have caused enough damage and unnecessary stress during one of the most monumental moments of a young adult's life. Thank you for your time and consideration. Seeking refund.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/04/2025

        I am in receipt of your correspondence concerning ***** ****** Due to the concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to ***** ****** directly to discuss.  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ******. may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS customer service is the worst and has lied to me on multiple occasions. They refuse to let me speak to a manger regarding pods delivery they refuse to allow me to change my delivery dates I will never order from this company again , they have charged my card multiple payments and refuse to refund me the amount I wasx3

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence regarding a complaint against PODS Enterprises, LLC. PODS has not been able to locate an account associated with the email address ********************************************** or the phone number that was provided. We would welcome the opportunity to address any concerns raised by Ms. ******** *******; however, additional identifying details are necessary in order to investigate the matter further. We can confirm that follow-up emails were sent to Ms. ******* on July 11th, 16th, and 18th, 2025, in an effort to provide assistance and address the scheduling concerns that were brought to our attention. As of this time, PODS has not received any responses. We remain committed to working with Ms. ******* and encourage her to respond or contact our team directly so that we may resolve any outstanding matters.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled the delivery of my filled container 2 months in advance. On several occasions without communication I had my scheduled service delivery cancelled or updated. I called over 8 times to confirm everything was appropriately scheduled and each time I was assured. They still missed my delivery do their own inability to properly transport and deliver. They then tried to bill me additionally.

  

  Business Response

  Date: 07/18/2025

  PODS Enterprises, LLC is in receipt of the complaint submitted by Mr. ******* ******* and appreciates the opportunity to review his concerns.
  Contact was initiated with Mr. ******* on July 9, 2025, to advise that the matter was under review.
  
  Since that time, PODS has conducted a thorough evaluation of the circumstances surrounding the service issue. The investigation confirmed that there was a discrepancy in the destination address associated with Mr. ******** order, which resulted in the container being routed to a different facility than originally expected.
  
  PODS remains committed to working directly with Mr. ******* toward a resolution. The matter continues to be actively reviewed, and PODS will maintain open communication with Mr. ******* as next steps are identified. PODS appreciates Mr. ******** patience and the opportunity to address his concerns.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2025, I received my PODS containers at my new residence. On that same day, I attempted to schedule a pickup using PODS' website, but their system would not allow it the calendar was completely blank, with no available dates.I called PODS on June 26 and verbally requested pickup after canceling a technician appointment. I was assured by the ***resentative that the pickup would be scheduled and I would not be charged. No action was taken.I called again on June 29 and explained the calendar issue. The ***resentative confirmed it was the same on their end. He told me not to worry, that he would schedule the pickup for me, that I had a 3-day grace ******* and that I would not be charged. Yet on July 1, I noticed PODS charged me $385.95 for another month of storage (dated June 30). I called again and the new *** acknowledged my previous call and promises made. He told me the refund had been approved and would arrive within 57 business days. He also said my pods were scheduled for pickup on July 7.However, shortly after that, a manager from the *********, ********* called and told me July 24 was the earliest they could retrieve the containers due to my location. So not only did I not get the refund I was promised multiple times, PODS left both pods in my driveway for nearly another month, effectively using my property as their storage lot.PODS later emailed me (Case # in details) to say the refund was denied because I didnt schedule the pickup 7 days in advance. This disregards:My original attempt on June 24 via their broken website,My phone request on June 26,The verbal confirmations from at least two employees that I would not be charged,Their own failure to provide a working scheduling tool.This was not a failure on my part it was a failure of PODS system, service, and integrity.Desired Resolution:A refund of the $385.95 charged on June 30, 2025, as promised multiple times by PODS and due to scheduling failures outside my control.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Daggs   On July 9th, 2025,contact to discuss the issue was initiated with Mr. ***** in order to address his concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that Mr. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.