Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving from ************, ** to ****************, **. I did not want to pay movers and since I had some time between finding a permanent new residence and selling my old house, I decided to get a POD and move at my leisure and have it delivered to my new address. When I called for pickup, I was informed that they do not service ****************, **. I asked for a refund since the service I paid for was to avoid the cost of movers. They declined any refund and ripped me off $563. I could have staged all of my belongings in a room in my house and paid movers for $1000. Now I have to pay PODs and movers? Insanity. I did not receive the service that was advertised to me on their ******* advertisements. "Pack and your leisure. We'll drop the pod off when you're ready."

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer ***** ******.
  As of 07/28/2025, we have confirmed with Mr. ****** that the delivery will be honored, and the matter has been resolved between him and a PODS representative.
  Based on this resolution, we respectfully request that you close this complaint as resolved.
  Thank you.

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23616307
  
  I am rejecting this response because: you should change your advertisement. Your customer service representatives, while professional, I feel are trained not to issue any amount of refund are seems like this is a typical occurrence. 

  Your advertisement are misleading. I do not need any refund and need no further contact (which I'm sure is what your business model is built on and all that you care about). But I do believe your business is dirty and interested in misleading customers as much as possible.  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/19/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******* We appreciate the feedback provided by Mr. ******* At PODS, we take all customer input seriously and continuously review our advertising and service practices to ensure clarity, transparency, and a positive customer experience.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my move from ********** to ****************** with PODS moving and storage in June. I scheduled with two different people to ensure that my POD arrived in ********* on the fourteenth of July, as this is my move-in date. As the date approached, I could not help but notice that my POD was still in **************** when it should be in transit. I called and was informed that the correct date was not put into their system and they could not deliver my stuff until the 21st of July. This directly contradicts what I was told and left me with no bed or clothes or cookware. I called and spoke to someone else who opened a case and said someone would listen to the recorded call, refund me a portion of the cost, and deliver it by the seventeenth (again, all recorded). To make sure of this, I called yet again and spoke to a different girl, who promised that my POD would be delivered on the 17th of July. She told me that once a manager reviews the call to verify my claims, they will rush the transit and I will receive a call back if they can deliver it before the 17th. It is now the 16th and I called again. This time I was told that the case did NOT call for the review of the recorded calls (I was lied to) and that my POD would not be delivered by the 17th (I was lied to again). I asked to escalate this to a supervisor, was on hold for over an hour, and was told I would receive a call back. I did not. I was told wrong information by four separate people on four separate days and I have been sleeping on the floor five and a half hours away from my home in a new empty apartment with NOTHING. And no, I never received the refund either. I just want my things already. All of these calls are recorded as well, so I have a very solid case.

  

  Business Response

  Date: 07/29/2025

  RE:       ******** ****** (CID#: 170806158)
               Complaint#:23610944
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS customer, ******** ******. ********************** has completed a thorough review of Ms. ******* account and acknowledges the concerns raised.We apologize for any inconvenience caused during her move. Ms. ****** has been in contact with a Customer Advocate, and a goodwill refund has been processed.A full internal review, including recorded calls, confirmed that information provided regarding delivery timelines aligned with the scheduling details available at the time. We appreciate Ms. ****** bringing this to our attention and remain committed to improving our service. For any further questions, she may contact her Customer Advocate or reach our ************* team at *************, available MondaySaturday from 8:00 AM to 10:00 PM EST and Sundays from 10:00 AM to 6:30 PM EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ****** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises,LLC considers this matter resolved.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD ********************************************* has unit #**A36 Serial # ********* sitting in front of my garage and it is blocking access. ***** ****** from ***************************** requested the unit as part of repair to Hurricane ****** damage. She requested the unit be picked up on July 7th, 2025. POD has not picked up the unit and will not give me a date when this will occur. The unit needs to be moved so we can access our garage.

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence from ******* **** concerning our PODS customer.   On July 17th, 2025, our ********************** advocate spoke with Mr. **** to address concerns as to when the container would be removed from the property Mr. **** advised he had been in direct contact with our local PODS office to make arrangements to have the container retrieved that day.    On July 18th, 2025 our PODS advocate attempted to reach Mr. **** to confirm the container had been removed and if any further assistance was needed.    We currently  await any further response from Mr. ***** , 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* **** & our PODS customer may have endured.   ********************** prides itself on its quality customer service and we regret that ******* **** & our PODS customer   experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The local POD manager stepped in and expedited the removal. Thanks!
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired PODs Moving & Storage to have a *** delivered to our address, picked up and held until we found a house in another state, delivered to a storage facility in our new state, and delivered to our new address. We moved to ******** from ********. We were able to receive and fill the *** and have it picked up for storage in ********. Once we found a house in ********, we called to request the *** to be delivered to their storage facility in ********, and then to be delivered to our new house. When we called to have the *** delivered, we were told the *** was out of their delivery area. Our only option is to unload the *** at their facility and have a ********************************* our belonging to deliver to our house. NO WHERE in our contract was there any mention of a limited delivery area, no one on the phone when we were booking the *** mentioned anything about a limited delivery area. This was not the service we signed up for. We wanted delivery to our new home. We would have never used this service if we were aware of any delivery limitation. We were misled and now have additional costs to get our belonging to our new house. We are looking for resolution and delivery of our items as agreed by the attached rental agreement or compensation for the additional fees incurred to hire a moving company to deliver from the *** facility to the new house

  

  Business Response

  Date: 07/28/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *** ****. ********************** completed a thorough review of Mr. ***** order placed with a representative on June 3rd, 2025. At the time of booking, the zip codes provided were within PODS serviceable areas, and the related fees were accurately disclosed. As part of the standard process, the representative transferred Mr. **** to an automated disclosure line, which outlines that not all zip codes are serviced by PODS. Additionally, the PODS rental agreement was accepted at the time of booking, which includes under Section 3.(g), in general explains that if a zip code is not provided during the order process, PODS may, at its discretion, be unable to complete delivery to the final destination and is not liable in such instances. Should Mr. ***** wish to further discuss the account or billing they are welcome to contact PODS directly at ************** customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.

  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. **** may have endured.  PODS *************** prides itself of its quality customer service and I regret that Mr. **** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were estimated a total and was billed something different. They keep trying to take money out of my account. I had to report them as fraud with my bank and had to order a new debit card. I was told my move would cost a little over $900 and they took that and $479 and are trying to take another $369. . They are a scam and take advantage of senior citizens like myself

  

  Business Response

  Date: 07/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. On 7/23/25, a ********************** representative and Customer reached an amicable agreement involving a Customer Satisfaction refund as a resolution to their claim. We are currently waiting for a check to process in order to enable the refund. Once the check is processed, the refund will be completed, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** *********:I am writing primarily to express my deep concern regarding your rental terms. It was my responsibility to understand the full terms of the agreement, and that is on me. However, I must say that I find it extremely unethical and abusive that a customer must absorb a full month rental charge even if the container is not used for the entire month. I had a container from June 16 to June 26. I would think that PODS would amend the monthly charge accordingly. This is my concern. What do I expect? I am not sure other than to be held accountable for not thoroughly reading the contract. As a disabled veteran, every ***** counts! Respectfully,/s/ ***** E. *****

  

  Business Response

  Date: 07/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. ***** *****.
  On June 8, 2025, Mr. ***** created an order online through our official PODS website. As part of this order, he scheduled the initial container delivery for June 16, 2025. Subsequently, on June 23, 2025, Mr. ***** scheduled the pickup of the empty container for June 27, 2025, also via our website.

  
  PODS has been serving customers for over 20 years, and throughout that time, our containers have consistently been billed on a month-to-month basis. It is ultimately the customers decision whether to utilize the container for the full month or to return it earlier. The terms of the rental, including the monthly billing structure, are clearly outlined and acknowledged by the customer at the time of agreement.

  
  We place tremendous value on our customers and strive to uphold the highest standards within our industry. We regret any inconvenience Mr. ***** may have experienced. PODS Enterprises, LLC takes great pride in the quality of our customer service, and it is unfortunate that Mr. ***** feels his experience did not reflect this commitment. Whenever a customer shares feedback indicating a less-than-satisfactory experience, we take that input seriously. We review the related processes and take appropriate measures to address concerns and improve the customer experience ********************** forward.

  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to you by one of the customer service specialist after I had called requesting a refund of my delivery fee. On July 14, 2025 I had requested cancellation of my pod. The pod ended up still being delivered anyway despite the cancellation. I understand that there is a fee for same day, cancellation, However, I was still charged the delivery fee. The amount total I was charged was ******. There was also a pending charge for *****. After the pod was mistakenly delivered, I called one of your representatives and was informed that I will not be charged at all because it was our mistake that the pod was still delivered. having the pot in the driveway and not using it was a severe inconvenience as I am trying to move, and it was in the way at that point. I put in a dispute with ****** because I was told I wouldnt be charged and I still was. Also, there was a request put in to change my email address for my account which I did not do. I have attached photo evidence of all these transactions as well as the email request change. I hope that your company can resolve this issue

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence concerning PODS, LLC. customer *** ***********. 
   On July 17, 2025, and July 21, 2025, contact to discuss the pricing issue was initiated with Ms. ************ also by phone and a voice mail was left, in order to address her billing concerns and work on a resolution.
  
  We kindly ask that Ms. *********** respond directly to the advocate who reached out, so we can continue working toward a resolution of her concerns.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23607380
  
  I am rejecting this response because: I had made several phone calls previously. No one seemed to have a consistent answer and I was directed to email some woman named ********. The email I was given was invalid. Three separate representatives gave me different answers. Not accepting them taking a delivery fee when I said I didnt want the pod. There is no way in 2025 that they cant tell a driver to not deliver. Also, no one left me a voicemail. 
  
  Sincerely,
  
  *** ***********

  

  Business Response

  Date: 07/30/2025

  I am in receipt of your correspondence concerning PODS, LLC customer *** ************
  Upon thorough review, we can confirm that the resolution offered aligns with the account activity and ********************** rental agreement terms. Ms. *********** booked her order online on July 10, 2025, with a scheduled container delivery for July 14, 2025, and empty pickup on July 15, 2025. By placing her order, she accepted the rental agreement terms, which state that cancellations made on the day of delivery are not eligible for a refund.
  However, as a courtesy, we have reduced the applicable cancellation fee and issued a credit for Ms. ************ In addition, multiple outreach attempts were made on July 17, July 21, and July 28, 2025, to discuss her billing concerns and assist in resolving the matter.
  We kindly ask that Ms. *********** respond directly to the PODS Customer Advocate who reached out via email so we may finalize the resolution and process any applicable refund.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 separate PODS on dates - 5/17/2025, 5/20/2025, and 5/24/2025. The company lied about cost, moved our PODS in the opposite direction of which we moved and then charged an absurd amount for mileage. They left tired marks all over drive way, wont help us with date for picking up and dropping off as they only do it on certain days and dont have anyone to help. Told us we only needed to call and give 48 hours notice and they would deliver our PODS but we had to wait 8 days for delivery. The straw that broke the camels back was them delivering the PODS to wrong address. Ive spent hours on the phone with them trying to come to a solution on all these issues but Im not getting anywhere. Please help! The PODS account is in my sisters name, ***** ****** but she cant deal with all this.

  

  Business Response

  Date: 07/24/2025

  RE:       ****** Feeney ******/ ***** ****** (CID#: 165900539)
               Complaint#:23598091
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******. ********************** has completed a thorough investigation of Ms. ******* account and associated call records,including the recorded conversation from July 6th, 2025, where all three PODS brand containers were originally scheduled. Our review confirms that the redelivery of the three PODS brand containers was scheduled as follows: PODS brand Container# *****BX (first container) and ******BX (last container) were correctly scheduled for delivery to ************************************. PODS brand container ******BX (second container) was scheduled for delivery to *****************************************. All order confirmation documentations available to Ms. ****** through online account, reflects that all three containers were initially scheduled for redelivery on July 17th, 2025. However,during this July 6th call, Ms. ******* preferred all container to be redelivery on July 14th. The representative on July 6th, submitted a request to expedite the redelivery to July 14th, 2025. On July 12th, 2025, all three redelivery dates were successfully updated to reflect the requested date of July 14th, 2025. This change is documented within Ms. ******* online PODS account, where the updated order confirmations are available for review. The PODS system logs further confirm that on July 14th and again on July 17th,there was activity in Ms. ******* online account indicating that the addresses updates and final pickup scheduling were completed based on the preferences and needs entered directly through the customer portal. Based on the documentation and account activity reviewed, there is no indication of an error on PODS'part. The deliveries and updates were completed according to the information confirmed during the call and through the customer's own online scheduling activity. Ms. ****** is welcome to contact PODS directly if needed to further discuss their account and/or billing. PODS direct phone number **************customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.  PODS Enterprises LLC prides itself of its quality of customer service and I regret that Ms. ****** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly charged sales tax for three months ******* **** and June of 2025) on contents protection insurance. Instance is not taxable. I did not buy taxable, tangible "goods". Spent over two hours speaking to Pods billing **** and even asked for a supervisor **** but everyone is unhelpful and won't refund the tax. Claiming they aren't responsible and the state charges it. But they ARE reasonable as their system generate the invites and collect the tax. They are using out of the country representatives who actually told me to call the Ca tax board to verify and call them back. As if they would then believe me and I wouldn't have to spend 5 hours going around in circles again.

  

  Business Response

  Date: 07/25/2025

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. On July 25th, 2026 a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.  We are in the process of completing a customer satisfaction refund, satisfactorily resolving the issue.
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ***** ***** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
   

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23598096
  
  I am rejecting this response because:

  Please note that while Pods did not acknowledge incorrectly charging sales tax on a non taxable insurance add on, they did make an attempt to offer me a "goodwill" refund of the tax on the amount of $12.57.  I responded that my credit card company removed the charges from my bill and likely absorbed the minor cost, as I literally charge hundreds of dollars each month and pay my bill in full monthly. It would cost the credit card more money to pay an employee to investigate.  So Pods did NOT provide any meaningful refund of the tax and is merely allowing my credit card company to take the loss in this matter.  Unless they can show proof that they reimbursed me, or my credit card company, they have not in my eyes satisfactorily or ethically resolved this matter.  If they reimburse me, I will notify my credit card issuer so that they can collect their money back.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/05/2025

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** Mundi. On July 25th, 2026 a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We have completed the customer satisfaction refund, satisfactorily resolving the issue. 

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS moving and storage was used by my mother (**** *********) to move all of her belongings to the Poconos from the greater ************ area. The agreed schedule was to have the *** picked up on Friday July 11th, and delivered to her new house Friday July 17th. After completely filling the pod we got a no call no show on the day it was supposed to be picked up (July 11th). The driver never called to give us an estimated time of arrival, and he never called after he said he "left". After reviewing many cases online it seems this company runs a scam where pickup drivers never actually arrive to pick up the pod and then the company says there was an issue. Now this storage container will be stuck at her old house while the new buyers are moving in, and they have changed the delivery date to 2 and a half weeks later. ALL of her belongings are now in ***** and she will have nothing at her new house for an extended period of time. On top of all this they will be charging her an extra $500 for a later delivery date. We are deeply concerned by this company and this is one of the worst experiences of my mother's 76 years on this planet. Her whole life is in that POD and they seem to be playing games with it.

  

  Business Response

  Date: 07/16/2025

  I am in receipt of your correspondence from Corduff ********* concerning our PODS customer.   Our ********************** advocate has been in communication and working with our PODS customer to address their scheduling concerns.     We look forward to working with our PODS customer to reach an satisfactory resolution. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that Corduff ********* & our PODS customer  may have endured.   ********************** prides itself on its quality customer service and we regret that Corduff ********* & our PODS customer  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23594289
  
  I am rejecting this response because:

  PODS has pushed back the delivery to August 6th which is an unbelievable inconvenience. At this point we will lobby for a full refund.

  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********** Our review confirms that the PODS brand container was redelivered on July 19, 2025. The originally scheduled pickup on July 11, 2025, was not completed due to a vehicle obstructing access, which prevented the driver from retrieving the container. This unforeseen obstruction contributed to a delay in the subsequent delivery to the destination location. We regret any inconvenience this may have caused Ms. ********** As of July 22nd, 2025, a resolution was reached and we can confirm that Ms. *********** issue has been addressed. Based on this, we ask that you close this complaint as resolved.
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23594289
  
  I am rejecting this response because PODS offered no refund of any kind for all of our stress and delays after offering multiple times over the phone.
  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/30/2025

  I am in receipt of your correspondence from Corduff ********* regarding our PODS customer.
  
  The initial pickup attempt on 7/11 was not completed due to an obstruction that prevented access to the container. The container was subsequently retrieved on 7/15. While our drivers make courtesy calls when possible, these are not guaranteed as part of the standard service.
  
  This delay impacted the timeline for the return to storage and, in turn, the redelivery schedule. PODS worked with the appropriate teams and local facility to expedite the process. The container was redelivered on 7/19 and retrieved empty on 7/23.
  
  A review of the account confirmed that all applicable charges were accurately disclosed and aligned with the services provided.  It is important to note there was no fee associated with the retrieval of the full container.
  
  We regret any dissatisfaction the customer may have experienced. ********************** appreciates all feedback as it helps us evaluate and enhance the customer experience.