Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer# ********* Case# ********* Unauthorized charges over $4300 on my card Going back and forth between customer service agents, supervisors and advocacy department for over 2 weeks without resolution ******* ******** in the **************************** at ************** doesnt return calls and rarely responds to emails. No refund or resolution since July 15th. Extremely poor communication and follow through.Unable to speak to Melissas supervisor or escalate further for resolution Charged me for insurance from 3 years back due to PODS error when I have insurance on my items.

  

  Business Response

  Date: 07/31/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *****. On July 30th, 2025, our PODS advocate reached out to ****** ***** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of July 30th resolution reached, we have confirmed with Ms. ***** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a storage pod for several months now and need to be moved to ******* from ********. I have set up the date on July 15. are supposed to pick up my pod on July 22 and confirm a time with me the night before which would be July 21. I contacted the pods three times on July 21 regarding not getting a time schedule for a pod pick up to start the relocation process. The first two times I was told it was still in the queue to get a time and if I did not receive a time by 9 PM Eastern standard time. I called July 21 approximately 9:30 PM only to find out that they did not have me set up for pick up on July 22. And then when they went to process the pick up for the next available date which would be July 24. They cannot process it. I asked to speak to several supervisors in anybody that could help expedite the situation. The only thing they can do is give me a ticket number and say somebody would call me back in 24 to 48 hours. I am moving and I need my stuff at the house that Im relocating to at a certain date so I can unload the pod. This is ridiculous and unacceptable.

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******.  On July *******, a ********************** representative and Customer reached an amicable agreement involving the scheduling of the delivery of Mr. ******** container on July ******* and the pickup of the empty container on August 1, 2025, with this rescheduled Mr. ****** satisfactorily resolved the issue.
  

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Pods company and I did come to agreement that resulted in closing this complaint/concern. I wish it did not need for you to get involved but thank you for your assistance to my complaint. This can be closed as they kept there agreement to deliver my pod like they should have on the date set by them originally. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, PODS delivered a 16-foot container to our home in ************** for a planned move to *********. We did not open or load the container immediately, as we had scheduled professional movers to assist with packing and loading on July 1, 2025.However, when the movers arrived and opened the **** they discovered that the entire interior was covered in black mold. This created a serious health hazard and rendered the container unusable. As a result, the movers were unable to load our belongings, and we were charged a cancellation fee of $276.00 for the missed appointment.I contacted PODS immediately and was initially told that a replacement container would be delivered a week later, which was unacceptable. After repeated calls and insistence, PODS agreed to deliver a new POD the next day, on July 2. While this was an improvement, the one-day delay caused a domino effect on our moving schedule, including changes to transportation and a missed delivery window at our new residence.The original delivery date of our fully loaded POD to our new Tennessee address was scheduled for July 10, 2025, but due to the delay, it was not delivered until July 15, 2025. This caused significant disruption to our moving timeline and added financial and logistical stress to an already difficult process.I have made multiple phone calls to PODS to request reimbursement for the $276.00 cancellation fee incurred as a direct result of their negligence in delivering a mold-infested container. Despite these efforts, I was told the company could only offer a $100 refundwhich merely covered the cost of the replacement **** not the actual financial damages I suffered.

  

  Business Response

  Date: 07/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. A review of the issue that gave rise to this complaint is currently underway. PODS Enterprises LLC has been in contact with the customer to address their concerns. A replacement container was provided, and a resolution was reached to the customers satisfaction.
  
  ********************** greatly values our customers and is committed to delivering a service that reflects the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.
  

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a POD for delivery for a move and changed my mind and was considering another service, upon calling in to cancel, I was transferred to a customer retention specialist who stated that should would reduce the price of my move however, in order for me to go through financing, the amount of the service had to be at lease $3000 and mine was under that slightly. She advised me that she move the price to $3000 and that I could continue with applying for the financing. I applied and was approved for financing which would have covered the price of the ************ according to the price that I was given by the representative, however PODS auto debited my card for over $133.00, which is strange as my card was supposed to be removed from being on file after I provided them the financing company contract and information. I have called customer service and they are advising that there is nothing they can do and just continue to apologize for the representative misinforming or to me lying.

  

  Business Response

  Date: 07/22/2025

  I am in receipt of your correspondence concerning PODS customer, ****** *****.      On July 22nd, 2025, our PODS advocate spoke with ****** ***** in order to discuss their pricing concerns.   We appreciate ****** ***** giving PODS the chance to review the account in the hope of reaching an amicable resolution.   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with PODS in late June 2025 for a 12 foot container on Friday, July 18. I received confirmation requests from PODS several days before deliver by text, email and phone call. I responded swiftly to those requests. I even got a call offering me a larger POD at no additional cost. I declined the larger unit. On Thursday, July 17 I received my delivery window email via email: Friday, 7/18 from 2-5 coming from the ******, ** warehouse. At the end of that window with no PoD in my driveway or communication from customer service, I called and the automated system stated that my window had been revised to 6:30. Twenty minutes later I received a call That the delivery had been cancelled because the driver had maxed out his work hours. I stated that I expected that my delivery would be prioritized for the next day. The associate said that the system would assign the hours and I would get an email. I had hired help with moving items into the pOD on Saturday and was concerned that we would not be able to have the day. Late on Friday I received my new delivery window:Saturday from 2-5. At 9:15 am I called customer service to express my concern that we were again scheduled late in the day. I was given a very specific time on 2:40 for a delivery time, with a guarantee that the driver would call me 15 mins prior. 2:45 came and went. I called again and was told now it was 3-4. At 4:00 I called, was on the phone for 44 mins with **** the supervisor who stated there was a possibility the delivery will not be made today. **** stated that no one at the warehouse had answered the phone calls he made. He stated that the warehouse manager, territory manager and vice president had been contacted and someone would call me back. Three separate efforts of mine to gain accurate delivery information were met with untruths. Eventually **** said theres nothing else he could do and he hung up on me.

  

  Business Response

  Date: 07/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC and ******* *******. On 7/22/2025, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. Our account receivable team is processing the refund, satisfactorily resolving the issue.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: PODS Enterprises, LLC Location: ****************************************** Complaint Summary:I requested a refund of $1,127.64 from PODS in November 2023 and explicitly asked, both in writing and by phone, that it be issued via mailed check. I provided my mailing address and confirmed with a PODS representative that this method was noted in my file.Despite this, PODS issued the refund to a credit card where I was only an authorized user. The refund was consumed by the primary cardholders debt, and I have no legal access to the funds. PODS refuses to reissue the refund, even though I never received it. I have submitted multiple requests to resolve the matter, including formal notice to the **************** Team.PODS is claiming their obligation is fulfilled, but issuing funds to a third-party account against documented customer instructions does not constitute a legal refund.I am seeking a full reissuance of the $1,127.64 via mailed check to my confirmed mailing address. This matter remains unresolved.

  

  Business Response

  Date: 07/29/2025

  Dear Ms. ************ am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *********. ********************** has completed a thorough review of Ms. ********** account and confirms that a refund was successfully issued to the **** card on file on November 27, 2023. All payment methods associated with the account are listed under Ms. ********** name. Per our accounting team, refunds are only issued by check in cases where there is a documented issue with the card on file, and no such issue was identified at the time the refund was processed. We understand Ms. ********** concern regarding access to the refunded amount. However, PODS is only able to return funds to the original method of payment, in accordance with standard business and financial processing practices. A note in Ms. ********** account, as well as her comments in this BBB complaint, indicate that she contacted her financial institution, which confirmed receipt of the refund. Based on this information, PODS considers the refund successfully completed, and no further refunds are warranted. If Ms. ********* would like to further discuss the matter, she is welcome to contact our ************* team at **************. Representatives are available MondaySaturday, 8:00 AM10:00 PM EST, and Sunday, 10:00 AM6:30 PM EST.
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********* may have endured.  PODS *************** prides itself of its quality customer service and I regret that Ms. ********* feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move with PODS on June 19, 2025. One 16 foot container was to be delivered to our old house in ** on July 2 and then delivered to our new house in ** (approximately 3:30 hours away) on July 15. This was the day of our closing. This was all set weeks in advance. The container was delivered, packed, picked up, and stored. We received notice on July 12 that our container would be delivered on the morning of July 15 between 7:15-10:15 AM. At 4:30 PM, we received a phone call from LJ saying because of mechanical issues the *** was not delivered. It was rescheduled for delivery (by the PODS company) on the 17th of July. I called twice to customer service to see if it could be delivered on the 16th, and was told this was a top priority but the best they could do was the 17th. I made 6 phone calls to PODS on the 17th because our *** never showed up. No one can provide any answers to what is happening and why we dont have our ***. I was directly lied to as one agent told me that *** was getting ready to be picked up and delivered by 11:45 AM. Two supervisors promised return calls and never called me back. No one can give me any answers as to what is happening. We have our beds, couch, all kitchenware, tons of personal items, clothing, and a large majority of all we own in that pod. I am receiving no straight answers and have no update on when our *** will be delivered. I am not sure if it is lost or sitting at a storage facility. We are not able to move into our new house and are having to live in a rental house. All of this is affecting my new job (I had to take time yesterday to call and spent over 3 hours on the phone with PODS), it is affecting us financially in finding an alternative place to stay, and it is highly stressful for our family. I simply need my *** delivered and some quality customer service, honesty, and transparency from PODS. We need our stuff!. Please help.

  

  Business Response

  Date: 07/24/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********** *****. A review of the issue that gave rise to this complaint is currently underway. Mr. ***** has been assigned a PODS Advocacy Representative and has been contacted to advise on the assignment and provided contact information while the review proceeds.  We will continue to work with Mr. ***** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.  PODS Enterprises, LLC, prides itself on its quality customer service and I regret that Mr. ***** feels they experienced nothing less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23618731
  
  I am rejecting this response because:

   

  The response provided to BBB by PODS is nothing like we have personally experienced. While our case has been assigned to a case manager, it takes ***** hours for a simple response and the case has now been reassigned to another case manager who has not even followed up in almost 48 hours. The response we received was for a less than 5% refund offered to us, not even willing to take off the $253 delivery fee, but instead offering us a $117 refund on an almost $1800 bill. The case managers have not been understanding or supportive and no one has even offered a simple explanation of what happened to delay the *** for over 72 hours!  The response by PODS to BBB is what I wish we would have been provided. Instead we were told they were not obligated to do anything and that the $117 would have to suffice. I am truly shocked at the lack of customer service, transparency, and care. I do not accept this response at all and would actually like some true customer service and a respectable refund from PODS. 
  
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 08/01/2025

  PODS appreciates the opportunity to respond to this matter.
  We would like to confirm that contact was made with Mr. ***** via email, and a resolution was provided. As part of our efforts to address his concerns, a goodwill gesture credit was offered and subsequently refunded to Mr. ***** on July 30, 2025.
  We consider this a satisfactory resolution, and the matter has been closed on our end. Should Mr. ***** have any additional questions or concerns, we remain available to assist.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23618731
  
  I am rejecting this response because:
  I still do not have a credit on my account. I waited 48 hours between responses to only be offered a minimal settlement that has not even been processed yet. Again, the lack of care, support, and actual customer service is shining through brightly at the PODS company. Do you not even want to try to correct a mistake and offer a quick, fair, and mutually agreed upon solution?  I am asking BBB to escalate this response to ensure this happens. Again, I am extremely disappointed and highly unsatisfied as a paying customer. 
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 08/09/2025

  We appreciate the opportunity to respond regarding Mr. ****** concerns.

  On July 30, 2025, our team sent an email to Mr. ***** advising that his refund would be processed within 35 business days. The refund was processed on August 3, 2025, which was within the timeframe communicated to him.

  We understand that waiting for a refund can be frustrating, but in this case, the processing timeline was shared upfront and was met in full. We regret any inconvenience caused and assure both the BBB and Mr. ***** that the refund has been issued as promised.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23618731
  
  I am rejecting this response because:

  While PODS responded cordially and in a timely manner to BBB, I did not receive this type of customer service or care.  It was made very clear that I received a "take it or leave it" response and refund.  I was not communicated with in a timely manner nor shown any real empathy or care.  I still feel the amount, response time, overall customer service, and entire approach was an extremely poor business and customer service support.  While I do not expect PODS to change anything, I do want it noted that I am highly displeased with the entire experience, response, and refund amount. 

  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple dates between February ******- May *********************************************** by saying that pods that were actually lost were in storage. Its a pretty long story. This is a large company and Im just one person. I do know what happened though I do know that this company is operating unethically. Someone seriously needs to look into whats going on there. Perhaps they dont do it to everybody, but Im sure that a whole bunch of people have been scammed by them.

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence concerning PODS customer ***** *********.
  On July 22, 2025, contact was initiated with Ms. ********* to discuss the issue, address her concerns, and provide a resolution. We are currently awaiting the customer's response.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Ms. ********* may have experienced. PODS Enterprises, LLC prides itself on delivering quality customer service, and we regret that Ms. ********* encountered anything less.
  We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When a customer reports a less-than-satisfactory experience, we thoroughly review the processes that led to the feedback and take appropriate measures to address their concerns.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked PODS for a military DITY move from ********, ** to ********, **. Our POD was delivered on time and communication was good in the beginning. We had no issues initially. The company picked up the container from our residence when expected. The problems began when we got an empty weigh ticket the day our full POD was picked up. We were confused. Told process was different. We were assured the full weigh ticket was coming. Kept calling and asking. Dashboard would be down. The issue would be with PA people, not SC. Then SC POD missed pickup. We were charged extra month of storage bc they missed pickup. We, the customer, have to keep calling to confirm things happening or not happening and customer service has been awful. The company supervisors keep saying they will call us back or assist and never, ever do. Ever. 10+ supervisors! We keep being told they will open tickets. Wait ******************************************************** PODS keeps sending wrong info but telling corporate its resolved. We keep having to call and open our case and beg for the information we need. Or to get refunded charges for weigh tickets. Or storage. Our POD in ** was weighed either empty or full, again, we have no clear answers from anyone still. We have tickets with a POD weighed on a truck and off a truck but no two the same. We need both empty and full on a truck or empty and full off a truck. PODS can provide us none of this. We just keep going in circles. Its PA fault. Its SC fault. And their supervisor of all the customer service supervisors manager Gabby told us she cannot/will not help and there is no where else to go. Shes the top of the food chain. No one else at PODS to speak with. We are stuck in this holding pattern of continually calling and getting no where. We have even driven to the PODS location locally to seek help. Nothing from them either. We are beyond frustrated at this point. PODS is in breach of contract. We need this resolved ****!

  

  Business Response

  Date: 07/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***/****** *****. A review of the matter that gave rise to this complaint is currently underway. We have reached out to the customer by phone and email in an effort to connect. The requested weight ticket was provided on July 21, and the customer was advised to follow up with ********************** should there be any further questions or concerns regarding the information shared.
  PODS greatly values our customers and is committed to delivering service that reflects the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a pod in ******* for a move to ********. Florida delivered & picked up the pod as promised & held it in storage until I could secure an address in ********. I secured a place on July 1st. Called PODS on June 30 for delivery to my new address on July 5th. I was told they had to deliver it to the storage facility in **********. I was then told they couldn't deliver it to my new home until July 16th. This ment I had to rent an airb& b for 10 days because all my belongings were in the **** They than charged me $428 for a storage fee because my container was in their storage facility on the 10th of July when they do billing. It was totally on them that my container was at that facility on the 10th because they only deliver & Pick up one day a week. I lodged a complaint about the storage charge that was their poor service not my fault. Hired people to empty pod today and had scheduled pu of empty container tomorrow. They sent me a message that they rescheduled the pu for July 23rd which means I cannot use my garage for another week because it's in front of the garage door!! I feel I should at least be refunded the storage fee I should never been charged!! One month storage was included when I got the container in **.

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence concerning PODS customer ******** *******.   Upon review, we confirmed that the resolution provided to Ms. ******* aligns with the details uncovered during the review process. To provide context, during Ms. ********* order booking call on June 8, 2025, our representative informed Ms. ******* that the billing cycle starts the day we deliver the empty container and quoted Ms. ******* the monthly rental fee,which she agreed to. On June 30, 2025, Ms ******* spoke with a representative wanting to schedule the delivery of her container. Ms. ******* was informed during this call that the storage center only services the destination area on Wednesdays and when the earliest date for delivery would be available. ********** agreed to the schedule.
  
  While we understand the nature of Ms. ********* concern and regret any inconvenience caused, we want to assure you that we thoroughly reviewed this matter to ensure accuracy.Unfortunately, we are unable to revise our position on this specific issue.
  
  As Ms. ******* was given the information of her complaint we consider this matter to be resolved.