Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ******* I have contacted this company numerous times because I do not want anymore of their product. I cant reach them by phone because hold times are extremely long. I have emailed 3 times to get this subscription cancelled. They emailed me and told me I am locked into a subscription that I cant get out of and they will continue to keep charging me money for this ongoing subscription. This is not a risk free trial. This is a trial that is an extreme risk because I cant get out of it and they are going to continue charging me money. I asked them not to send me anything else and they said they would because it is within their terms. This is not risk free and there is absolutely no way to cancel it. They have received all my emails and even replied. But they refuse to cancel.

  Business Response

  Date: 02/14/2023

  I spoke with the customer and let her know that the subscription was stopped by our customer service agent. This has been resolved.  Regards.

• Initial Complaint

  Date:02/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charged for the product that I thought I was getting. Added extra charges they didnt explain up front when ordering

  Business Response

  Date: 02/13/2023

  I reached out to the customer at the phone number provided above asking for a callback to ************ so I assist with this matter.  I look forward to hearing from you.  Regards.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered relaxium sleep, on a risk free trial basis, agreeing to pay $7.95 which was charged to my account on January 27, 2023 (for 2 bottles). On February 9, 2023 I saw a charge for 119.90$. I contacted Relaxium by email 2x, to say I was not satisfied (at all) with their product and please cancel pending charges to my account, as I wanted no future shipments. I got no response. The following day, I phoned the company to reiterate what I stated via email. It was explained to me that I was not being charged for additional/future order, rather the 119.90$ was for the first 2 bottles. I did not understand that to be the case when I ordered it. It is my intention to return the unused bottle, when transportation is available to me to do so. I am livid to say the least that I was charged 119.90$ for 2 bottles that clearly stated was a free/risk free trial. I cannot upload emails from my phone as supporting documents.

  Business Response

  Date: 02/13/2023

  I tired to reach out to the phone number provided and left a message asking for a callback to ************ if their are any questions.  I look forward to speaking with you.  Regards.

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles of this product - Relaxium. After doing so I kept getting offers for more products: one after the other. I eventually just exited the site. I then received the product, the 2 bottles, and a bill for $7.98 which was paid. I was really looking forward to getting a much better quality of sleep. However nothing changed. I wrote a review reflecting that. Now, I see where I was charged another $119.90. I definitely do not recall any statement that I would be receiving this bill.I am so upset that this company does this to the public. I have 1 unopened bottle and another that is 3/4 full.I am requesting that this bill be removed.

  Business Response

  Date: 02/14/2023

  I spoke with the customer and resolved the issue.  Best regards!

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband thought he was getting a free trial of a sleep aid and just paying shipping. He ordered it online in November and received 1 bottle of sleep aid. In December we charged $119.90 and January 2 more bottles came in the mail and was charged another $119.90. We did not realized that our credit card was being charged until Feb 4th. I called and spoke with someone from the company and she told me my husband is on an automatic subscription because it was not cancelled. My husband said he thought he was just getting a trial bottle and did not want anymore of the sleep aid. We would like a full refund of our $239.00 we paid to this company.

  Business Response

  Date: 02/06/2023

  We need to know what the recipient's name and address is so we can locate the account.  Please contact me at ************ so I can help you!

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed the advertisements on TV about getting two free bottles of Relaxium sleep for the shipping charge of $7.95. So I called them to order on 12/06/22 I believe. I heard nothing about a trial period or additional fees other than the shipping charge of $7.95 of which I gave my debit card number to cover shipping. I tried one tablet and had horrible nightmares. At the end of January 2023, I received my bank statement. On 02/01/23 my daughter came to balance my checkbook, noticing on 12/27/22 my account was charged $119.90 for a recurring subscription by Relaxium. We immediately called Relaxium to inquire, as they had never said anything about a recurring subscription or additional fees to me when I placed the order. Now she says the bottles aren't free, it's a free trial. They claimed they tell everyone about the fees, subscriptions, etc and it is a recorded call. We asked if we could then hear the recording of the conversation. She said that wasn't possible but she would read what they would have told me and tell everyone. It was very long with all the information of fees, etc. of which they NEVER told me when I placed my order. I asked if I could get a refund. At first she said no because it wasn't within the 14 day trial period, but then the said she would credit half the amount of the $119.90 charge. Unfortunately I also found out the next shipment has been sent out and I will be charged $111.95 more as of 01/30/23. At this point I'm very upset and asked if I could talk to anyone above her which she said no. Then asked what I can do to get out of paying again for something I never signed up for. She said I could try to write REFUSED on package when I receive it or I could send it back priority and pay the shipping. I was also told I need to call back AGAIN to try to get a refund for the $111.95 that will be on my next statement. I did cancel any future shipments. I feel they owe me a full refund minus the $7.95 shipping I agreed to. THIS IS A SCAM!

  Business Response

  Date: 02/10/2023

  We regret any miscommunication of our offer.  The following is a copy of the recording of what was offered to you that you accepted when ordering: 

  Here is how your trial works.  We're sending 2- 30-day supply bottles to try free for a full 14 days.  Enjoy 14 wonderful nights of sleep on us,  If you decide for any reason that you are not satisfied, just call us within the first two weeks to send it back and you will never be billed anything at all. If you love the deep sleep that you enjoy with RS and you would like to keep taking it, you do not have to do anything else, after 14 days we will simply bill the discounted price of $59.95 per bottle for your initial supply. .  That's a savings of $20 and we will continue to ship you a fresh 2-month supply, every two months and bill your card at the same low rate of $119.90 plus **** S&H with each shipment for as long as you want to enjoy deep satisfying sleep with RS.  Of course, you always have the option to cancel, skip or delay any future shipments by calling the **************** number in your package That number is ************. To confirm your free trial just say 'yes' or press 1 now.  Thank you, we added this to your shopping cart.   

  We did take care of your refund for your returned package.  I have called your phone number provided and can not get through.  Please contact me at ************ so we can resolve this amicably. Regards

  Customer Answer

  Date: 02/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by Relaxium in reference to complaint ID ********.  I do not think they provided the information they say they did and if they did it was completely misleading with their advertisements as many complaints have noted.  Seems a little fishy that there are so many similar complaints almost identical to mine that this information was not given when ordering.  It is their word against mine and they can say they said it but they did not give any actual recording of our conversation to confirm it.  I did call back several times and have received my refund for second shipment I returned to them, which also was contradicting how to return it depending which person you talked to.  In addition I called after I received their response on this complaint and received an additional $30 credit on the first shipment.  I feel I should have received a full refund minus the $7.95 shipping I did agree to pay in the beginning,  but I am done calling and fighting over it so I will accept this last credit and be done with it. This company should be put out of business.. Thank you BBB for looking into this.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free bottle of Relaxium Sleep and only agreed to pay $7.95 for shipping. I have now been charged twice an amount of $119.90, in the month of December 2022, and January 2023. This is nothing I agreed to and should be reimbursed for these two ********. Very disappointed with how this Company handles themselves and transactions. After reviewing other complaints, I realized that I didn't even receive the free bottle or the bottles I was billed for in January.

  Business Response

  Date: 02/01/2023

  I spoke with the customer and we resolved the issue.  Regards!

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,It seems this issue has been happening to a lot of people for a while. I've ordered Relaxium on 12/26/22, I think i received it on 1//1/23.. i don't remember exactly! As stated on the ad, it's a free trial, just pay for shipping of $7.95. The product did not work for me!! I didn't realize until now when doing the bills that i had another charge of $119.90 on 1/12/23.. that's not even a full 2 weeks of trial!! Today 1/30/23, I called them, the customer support rep tried to refund me $60, i said no so she then went up to $85. I said no i don't want to pay for something i did not order so she said you can return it, it may take weeks to get a refund.. you hear all kinds of stories about this stuff and lost mail somewhere.. no product, no refund!! At the very least, they need to offer a return label for their unwanted shipped items. The other issue i have is that they used the credit card info provided for shipping to charge my account without my permission.. is that legal? I read their response listed here, all i can say is that it's clear now in black and white but definitely not in your ad where most of us have made the order. I did not sign up for this and i would like my full refund back. Thank you for assistance BBB.

  Business Response

  Date: 02/01/2023

  We apologize for any miscommunication but the terms and conditions are explained in detail before you submit your order.  I checked the customer's account and it has been resolved.  Best regards.

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just ordered the trial bottle from Relaxium and thought they only charged $7.95 but ended up taking $119 out of my bank account. I called and was NOT happy. I did not authorize that but come to find out they deceive you with saying a trial.

  Business Response

  Date: 02/01/2023

  Our customer service followed up with an email that explained what actions were taken on the account that i've included as an attachment. This was resolved. Best regards!

   

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I ordered 6 bottles of their sleep aid. When it arrived I started using it but after a few days I started getting headaches, Since this was the only new item that I had started using I decided to stop using it to see what would happen. The headaches stopped. I called them to return the unopened bottles and was told that I could not since I had opened the box they arrived in. Made no sense but I then asked to have my auto ship cancelled and was told that they would do that. In early December 2022 and bag arrived with another shipment and I discovered that I was charged $176.00. I called again and was told to return the bag and **** it return to sender and I would a full refund. Still nothing. I went on their website to send them an email at help.relaxium.com and it does not work. I did find that they require a return authorization number. I was never told that. They have almost $400 of mine for a product that does not work. The debit card that was used has expired as of this past Friday and I want a full refund via check

  Business Response

  Date: 02/01/2023

  We are sorry for the miscommunication.  An RMA is required to ensure it credits the account upon the return.  I was able to check and it was RTS and the account has been credited accordingly.  ******** card should issue the refund to the customer even if his card expired.  I ask the customer to reach out with any questions. Regards!

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18877660
  
  I am rejecting this response because: As I stated in my original complaint, the card that was used is no longer valid. Please send a check. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/02/2023

  02/01/2023 10:22am By ****** CS - Refunded - $179.85 Trans-ID: **********

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18877660
  
  I spoke to my bank and they said you must add approval number ****** or the money will not be posted 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/10/2023

  I have already refunded the money to the credit card from which it came.  Unfortunately, we cannot go back and add the number.  We have never had an issue with this.  Your card institution now has the money and should be able to give it to you on your new card or in the form of a check or transfer to your account.  Please contact me with any questions at ************.  Regards.