Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 bottle and paid ***** with free shipping. I never signed up for a subscription as I was wanted to pay for the product to see if it worked. Low and behold, i just received another bottle and was charged. Very deceptive and disappointed in this company. I was able to go online and "cancel" the subscription that I never agreed to. However, i would like my money refunded.

  Business Response

  Date: 01/11/2023

  We regret the misunderstanding.  The customer chose the auto shipment, possibly because it gives a discount and free shipping when it is set up on autoship.  Evidently this was done inadvertently and we have taken care of this for the customer.  Please contact me with any further questions at ************.  Regards

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to order the two free bottles of Relaxium Sleep for the shipping charge of $7.95. This was on 12/8/22. I did not receive the product until 12/20/22. I started taking the directed amount of 2 capsules per night. It did not work. On 1/3/23 I saw a charge on my bank account of $119.90. I was NOT prepared for this charge. I immediately assumed I would be receiving another shipment. I called the 800 phone number and was told the $119.80 charge was for the first two bottles. I asked why It was advertised as two bottles for free only paid shipping. She said it was not free only a free trial and that after a few weeks I would be charged. I said it didnt work and I wanted a refund. I was told I had to return the unopened bottle. I needed to send it priority mail. Then she said that it would take between 10 and 40 days to receive the refund. I said this was unacceptable. I was then told that I could keep both bottles for an immediate refund of $85.00. And she would stop the automatic shipments (previously she said there were no automatic shipments). This was blackmail. I told her to refund the $85.00. I was not interested in waiting 40 days probably only to be told I was past the required time allotment. The most frustrating thing is that ************************* (former ******** Governor ) is putting his name on a company that is basically a scam. I feel bad for the limited income seniors who dont have the resources to battle this company. Im mad I settled for 71% of my money. They scammed me. Its a scam company.

  Business Response

  Date: 01/06/2023

  I reached out and left a message asking for a return call to ************ so I can assist with this matter.  I look forward to helping!

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the free trial for $7.95 shipping. A week after I received it, I was charged $119 to my debit card. I called and was told that even though I hadn't had time to try the product, I could not ask for a refund for the additional charges. After saying I was going to the BBB, they agreed to give me $40 back.

  Business Response

  Date: 12/27/2022

  We regret the customer was not satisfied. We do want to offer pristine customer service and the customer's statement was concerning to me because Relaxium honors a 30 day money back guarantee and I wanted to make sure the agent was following the correct directives.  This is why I listened to the recorded call and the agent explained that all that was needed for a full refund was to return one of the two unopened bottles within 30 days of the receipt of them and the refund would be processed. This is Relaxium's way of letting a customer make sure they like the product before having to pay.  She also informed her of the expected timeframe involved.  The agent was being helpful and offered the $40 refund without any mention of the BBB.  We have included a copy of the recorded phone call as a reminder.  We wish the customer all the best and to reach out with any questions.  ************. 

• Initial Complaint

  Date:12/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Free trial is a set up scam.

  Business Response

  Date: 12/23/2022

  This account has been resolved.  Please reach out with any further questions!  Regards

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I show on my bank statement that Relaxium Sleep has refunded the order on 12/19/22 and followed up with a voice message on 12/23/22. I do hope no one else will have to go through the same experience I had to with Relaxium Sleep company. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Governor ******** promotes a "Risk free 30 day trial", the product did not work for me.They sent 2 bottles, I was lead to believe I was "Risk" free for 30 days that turned out not to be true. When I called to set up the return of the bottles, That's when I was informed they would charge me for the product. They need to loose the "30 Day No Risk" commercials, classic bait and switch.

  Business Response

  Date: 12/15/2022

  I have reached asking the customer to contact me so I can assist with his account and concerns.  ************.  I look forward to helping!

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18571906
  
  I am rejecting this response because: 

  I have ask the Rep from Relaxium (*****) who just called me by phone voice message this afternoon.  I have requested her to contact me via email or text message. Those are my main contact channels. (I am hearing impaired)

  Only a full refund put back on my Credit Card for the 2 bottles they sent me on a "no risk" 30 Day Trial wasn't so. Anything short of this will not be  satisfactory to me. 
  
  Thank you, 
  
  *************************

  Business Response

  Date: 12/19/2022

  Our 30-day risk free offer gives you 30 days from the receipt of your package to return the product if you are dissatisfied.  You only had to return one unopened bottle to receive a full retund -- the opened bottle was yours to keep.  This is very generous of the company to let you try before you commit to being charged.  We did not see any product returned, therefore no refund was given. Please contact me if you have a return receipt within the allotted time. Please email me at *********************************** so I can better assist you.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18571906
  
  I am rejecting this response because:

   

  ******,

  
  

  Thank you for the contact.

  
  

  When I called to get the Return Authorization information, that is when I charged for the 2 bottles of Your Relaxium. Not sure why I was charged for 2 bottles when 1 bottle was more than enough to try out. 

  
  

  Shipping was charged to me on Sept. 5, 2022 for shipping.  This is ok.

  
  

  I spoke to your **************** lady on 9/22/2022 to get return information and she informed me the $59.95 was the best option for me to pay to avoid a roughly $120.00 automatic monthly charge continuing on my Credit Card and being shipped more product that did not work for me. 

  
  

  So much for the "Risk Free"  ad you run on TV. 

  
  

  I did not authorize these "Automatic Charges" and had no idea Relaxium had taken this Liberty to charge my card every month before I had the chance to try them. 

  
  

  From your response to the BBB, you say the full refund was not made because you did not receive the 2 bottles back. 

  
  

  That was not the option presented to me on 9/22/2022.

  
  

  I will gladly ship the 2 bottles of Relaxium  to you as they were on 9/22/2022 if I can get a full refund of $59.95.

  
  

  Please advise. 

  
  

  I am in NOT agreeing to being charged for your product on an "Automatic Recurring Charge"  to my credit card.

  
  

  Please send this email and your response thru the Better Business Bureau. 
  
  This has cost me enough $$$ for a free trial, and a waste of my time so far.

  
  

  Thank you, 

  
  

  ****************************
  ********************

  
  

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18571906
  
  I am rejecting this response because:

  Correct, I had to pay 50% of the 100% normal cost to get them off my credit card.

  
  

  This was a NO Risk trial, that should mean no cost to me.  So why was I charged anything at all ? Let alone 50%=approximately $59.00.

  
  

  Of course now it's out of the 30 day return period, but once I realized they were actually charging my card as a sale, then they took the Liberty to put me on a recurring monthly charge to my credit card, before my "Free Trial" period was over.

  
  

  I have paid the price for dealing with these people who are riding on Gov. ********** reputation and  for my thinking that I had a FREE TRIAL when I called to get a return authorization for both bottles that didn't work for me, they charged me 50% to stop the billing cycle THEY TOOK THE LIBERTY TO SETUP ON MY Credit Card.

  
  

  I am hopeful that my sharing my experience with these folks might be a caution to others at least on your BBB site. You will be charged.
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/05/2023

  We have resolved this. As we have said, we apologize for any misunderstanding of the terms and conditions.  We do explain in full what and when you will be charged and what to do for a full product refund if unsatisfied.  We wish you the best!

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  ==========

  I am surprised that Relaxium credited the ***** charge.

  
  

  I guess my complaint has resolved.

  
  

  Thank you for your help with this, I just wanted to share with others my experience, and beware ! 
  
  

  ****************************
  ********************
  ************

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago I saw a commercial advertising Relaxium and looked up their website and read were they had a trial offer for $7.95 plus shipping and handling for 1 bottle! It was enough for my friend to try it out. She received 2 bottles but NO mention about a subscription or additional fees for that bottle! On December 9th at 4:30am I was debited $119.90 by Relaxium!!! While looking up a customer contact number I saw sever complaint complaining about this same rip off!!! Called them and they offered me $90.00 back now or they will email my friend shipping instructions and we can get a full refund returning the unopened 2nd bottle and I have to pay return shipping! Cant say the words RIP OFFS enough!!!!

  Business Response

  Date: 12/27/2022

  I kindly ask the customer to contact me at ************.  I want to assist, but I can not locate the account under the information I have.  I look forward to hearing from you.  Regards

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18561460
  
  I am rejecting this response because: I have made several calls and all they want to do is give me "HALF" my monies back or make me

  return the unopened bottle at "MY COST" for shipping!!! These people are ripping off innocent customers!!!

  Please put a stop to this if you can!!!
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/30/2022

  I can't afford shipping until I get paid again Friday on  1/6/23.

  It will ship when I get paid!!!

  Some people still live paycheck to paycheck and these people have robbed me of just that!

  Thanks,

  *************************

  Customer Answer

  Date: 01/04/2023

  12/12/2022 12/12/2022 Point of Sale Debit
  L340 DATE 12-10
  RELAXIUM SLEEP ************ $119.90
  
  

  I, *************************, ordered this for a friend and the above is copied from my bank statement.

  The name on the order was for a friend, *****************. Delivered to: ******************************************************************** will be shipping the unopened bottle back on January 6th, 2023 when I get PAID again!!

  Thanks to RELAXIUM I'm overdrawn!!! They should be put out of business!!! ENTRAPMENT!!!

  Frustrated,

  *************************

  Business Response

  Date: 01/10/2023

  I have left a message for the customer to contact me at ************ so I can assist with her order. I need to locate the account so I can help. I look forward to speaking with her.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18561460
  
  I am rejecting this response because: I STILL have not got a refund of my STOLEN monies after giving account detail info as asked!
  
  STILL FRUSTRATED!!!
  
  *************************

  Customer Answer

  Date: 01/13/2023

  This is the info one more time for this transaction:

  Name and Address shipped to:

  ***************** ***************************************************** 28570

  Billing Info:

  ************************;

  Debit card ending: 6753

  12/12/2022 12/12/2022 Point of Sale Debit
  L340 DATE 12-10
  RELAXIUM SLEEP ************ $119.90

  Unopened bottle shipped back to you and should be delivered on Saturday, January 14, 2023.

  Want full refund of $119.90 to debit card ending 6753

  I don't know how much more I should have to do!!! And I have called and I get the same run around!!!
  
  

  Business Response

  Date: 01/19/2023

  We regret to hear of the miscommunication of our offer.  Please contact me at ************ so I can assist you with your account.  I look forward to helping you.  Regards

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free trial from Relaxium sleep. It was a free trial pay for shipping. When you click on the link it takes you to the order page. Apparently, underneath the link to order your free trial it says in 2 weeks if you like the product we will charge you 119. 00. But, you wont see that if you already clicked on the link for the trial. It is set up to charge you for the product when think you are getting a free trial. When I called customer service, they blame the customer for not seeing the print below the trial link. This company is taking advantage of customers. I am to send it back for a refund.

  Business Response

  Date: 12/12/2022

  We do apologize for any miscommunication with our offer.  I did check your account and the only charge is for the shipping. Please contact me with any issues concerning this matter at ************.  Regards

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relaxium Sleep is offering 2 free bottles of their product for the shipping and handling price of $7.95. I paid this and shortly after they charged my debit card approximately $119. I called them and told them I wanted the charge reversed as the original offer was for 2 FREE bottles for the shipping cost. I had to get irate with them when they wouldn't reverse the charges. They then said I could return 1 bottle for a refund. I told them I didn't have the time or the energy to do that as that was not the advertised offer for 2 free bottles. They finally told me they would return 75% of the $119 which I accepted as I had no choice but what I want is the full $119 back as I never agrees nor did they ever indicate that I would be charged $119. This is infuriating and completely misleading what they are doing.

  Business Response

  Date: 12/05/2022

  I spoke with the customer and resolved the issue. 

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free trial and was charged shipping of $7.95 on 10/24. I never received my free trial. Then on 11/10 I received two bottles and was billed $119.90. I did not order two bottles. I would appreciate a credit on my credit card. I also read complaints of this same scam on this better business bureau sight. I will be calling my credit card company next and the phone number listed for the Relaxium offices. I have no correspondence from Relaxium to submit as they never sent a receipt. Thank you Sleepless in *********

  Business Response

  Date: 12/05/2022

  Dear Customer, I did leave a voicemail on the above phone number provided, asking you to contact me so I can assist you with your concern.  Please reach me at ************ anytime during business hours of 8-8 pm EST. I look forward to hearing from you.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order Relaxium Sleep Aid in September 2022 a 14 day trail. I understood that there would be recurring shipments after the initial 14 days and that there was a cancellation and refund for any unused product if I choose to discontinue. I did NOT cancel immediately after the 14 days and did receive additional shipment. Unpon receipt of the shipment I contaced Relaxium (customer service is in **************). Per their direction I returned the product on 10/13/22 for a full refund of $149.98. The product was received by Relaxium in ********, ** on 10/15/22 at 1:38pm. I called customer service on 11/7 and they told me to send evidence that they receivied the product. I did so, on 11/9/22 I called and they told me that they confirmed receipt by the warehouse and would refund $149.98 within 2-3 days. Reference# 6CA62BCBEF. Never received refund. I have called and emailed customer support multiple times (11/18; 11/20; 11/280. Each time I am told that my request has been escalated to the financial department. But it has not. Still do not have the refund and cannot get a straight answer. I do not know what else to do

  Business Response

  Date: 12/05/2022

  I checked into the account and the product was returned and refunded accordingly.  We regret the time it takes to get the refund to a customer but it does go through a process to validate what was returned.  Again our apologies for any inconvenience. 

  Customer Answer

  Date: 12/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************