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Business Profile

Vitamins and Supplements

Relaxium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried the lower price free trial and now they are tying to charge $127.85 for more. We never used the first bottle. My 91 year old father ordered this himself. He's in a nursing home and they took the bottle away from him. I could not get a refund because I had nothing I could return.

    Customer Answer

    Date: 08/01/2025

    My issues was resolved yesterday. I called and they stopped any future auto ships and said they would refund my money.

  • Initial Complaint

    Date:06/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Relaxium fraudulently charged my credit card for $129.94.What are you folks doing?I never approved this charge.I signed up for a trial and paid you on Jun 10th, $8.62.Your trial does not work, and I will not be buying or ordering any of your products.I am protesting this fraudulent charge, and will not pay it.Please cancel this charge.Thank you,

    Business Response

    Date: 07/07/2025

    I spoke with the customer and things were already resolved.  Best regards.

  • Initial Complaint

    Date:06/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for a free sample 199 dollars when it was supposed to be only 7.99

    Business Response

    Date: 06/23/2025

    We regret the misunderstanding of our offer.  I have reached via phone to help resolve your issue.  I requested a callback so we can take care of this.************.

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Relaxium Sleep after reading the following Enjoy 14 peaceful nights of sleep on us! Pay only $7.95 for SH and receive 2 30 day supply bottlesand enroll in our exclusive subscribe and save Simply cancel within ******************************** your card you provided will be charged $59.95 for each bottle we are shipping to you today. My order was placed on 6/4/25 and I tried to cancel on 6/18/25, which is only 14 days. Now they are telling me I will be charged for the two bottles or I need to send the unopened bottle back at my expense to avoid further charges.

    Business Response

    Date: 06/23/2025

    I left a message requesting a callback.  When checking the account, I believe this issue has been resolved.  If there are further questions or concerns, please reach out to me at ************.  I look forward to helping. 

    Customer Answer

    Date: 06/23/2025

     
    Complaint: 23484269

    I am rejecting this response because: I have NOT received a call from Relaxium after filing this complaint.  On top of that, it just cost me $10.83 to mail back the bottle of Relaxium that I was supposedly able to keep after paying the $7.95 shipping and handling for the free offer. Please see original complaint attachement.



    Sincerely,

    ******* *******

    Business Response

    Date: 06/27/2025

    I'm happy to have had the opportunity to speak with the customer and do what I could to help with her account. We do regret the misunderstanding of our offer. We  give customers a chance to try our product before they are charged. We are proud of our 90 day satisfaction guarantee. We wish you the best of health. Please call me at ************ with any questions. Regards.

  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received a free bottle I tried getting a refund after 2 weeks with no sleep result Promises to use for a full 30 days then ask for the refund. Kept getting calls to call them back and speak about the refund Never given the 2 bottles at the price offered in 1st order Now only being offered return cost of 1 bottle prorated from the $107 I was charged.What a scam

    Business Response

    Date: 06/16/2025

    Thank you for reaching out and sharing your experience. Im truly sorry to hear about the misunderstanding and the inconvenience it has caused you. Firstly, we are sorry that you didn't get the benefits that millions of others have from our sleep aid. Our top priority is customer satisfaction. We offer a liberal ****** return policy, and upon return of the one unopened bottle (you keep the one bottle you opened to try), a full refund is issued. I understand your frustration, and we are here to make this right.
    Your patience in this matter is greatly appreciated. If you have any further questions or need assistance with this process, please don't hesitate to reach out to our customer service team at ************ to request an RMA and the return address. I'm also here to help at ************ with any concerns.
    Thank you for giving us the opportunity to address this issue.

    Customer Answer

    Date: 06/21/2025

     
    Complaint: 23468459

    I am rejecting this response because: I have not been given what I was promised. No free bottle ever as well. I need a return postage to return 2 unaopened bottles which I expect a full refund for. This RELAXIUM should be shut down. I hope they are force to stop ripping us consumers off

    Sincerely,

    *** *******

    Business Response

    Date: 06/27/2025

    I left a message requesting a call back.  I would like the chance to speak and resolve this misunderstanding of our offer.  I look foward to hearing from you!  ************.

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Relaxium is promoted by **** ******* and **** ******* on TV, both credible individuals. A couple of weeks ago I responded to my "free" bottle of Relaxium. I understood that there would be a $7.95 shipping charge. I was then prompted to confirm my order with the understanding that I would receive additional Shipments. I would not confirm this. I was then prompted that I would still receive my order without additional shipmemts. I agreed. After trying pills out of one bottle I was disappointed in the results and called the company at ************. I became suspicious and also wanted to confirm that I was not to automatically receive more monthly shipments. I was told that I would be charged for the open bottle (over $125) and told to send back the unopened bottle to ******************************************************************************. *****. I was given a return merchandise # of *****************. I was speaking directly to "Woodly". I was then told that if I kept the unopened bottle I could get a 50% discount. I responded "no". I was then told the discount would be raised to 75% off and pay$29.97.. I reluctantly agreed since it was going to cost me to ship back the unopened bottle. I don't feel that I should be charged the $29.97 based on my initial understanding, and if they want the unopened bottle back they should send me postage. I will monitor my situation and credit card charges for the near future as I am very suspicious. This is a very uncredible way of doing business and I noticed numerous complaints posted on your site regarding this company. ***** ******

    Business Response

    Date: 05/31/2025

    I was able to speak with this customer and resolve this matter. Best regards.

    Customer Answer

    Date: 06/02/2025

    If Relumium does what they said they will then the complaint is resolved. If I see any more charges on my card. I'll reopen thew dispute.

     

    ***** ******

    ************

    Customer Answer

    Date: 06/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me..

    There should be no further charges on my card. If so, all is well.


    Sincerely,

    ***** ******

    Customer Answer

    Date: 06/02/2025

    I filed the complaint on a Friday. I heard from the company Saturday Morning and it was resolved. Thank you BBB and the company for quick handling. 

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "free" trial of Relaxium and was sent 2 bottles, which I was told to pay full price for the second bottle. I called to return the 2nd bottle and was offered a discount to keep it, which I reluctantly accepted. I took as prescribed for 5 nights and it did not work as described. The 6th morning I experienced extreme vertigo and passed out while making breakfast. I injured my hip and hit my head on the cabinet. I discontinued taking it for 4 days to verify that it was the cause of the vertigo.. it was. I just called to return the unopened bottle and was given an address. I am still experiencing pain and discomfort and more sleepless night. I would sue them if I thought it would be productive.

    Business Response

    Date: 05/21/2025

    We're truly sorry to hear about your experience. Your feedback is important to us, and we regret that Relaxium did not meet your expectations. While individual responses to sleep supplements can vary widely from person to person, we understand your concern. For safety considerations, we always recommend customers consult with healthcare providers before starting any new supplement regimen.  We hope for your prompt recovery and wish you improved rest and wellness going forward.

  • Initial Complaint

    Date:05/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the product once and it made me dizzy. The next day I canceled the trial via telephone and received the attached confirmation email. With my initial call I was asked why I was cancelling and I told them. NO mention ever of returning the unused product. I would gladly return it if I could get a RA number!

    Business Response

    Date: 05/14/2025

    The customer and I have been in contact and are working to resolve this issue.

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 30 2024 I order their product ( sleep aid) for $7.95 which I received January 31 2025. In January 16 2025 I was charged $119.90. But received nothing. I called their customer service and told them of the charge and that I was not interested in their product and ask them to refund my money. But instead I was again charged $127.85. And received no product. Again I called the company and informed them that I wanted my money return, now a total of $247.75. Again I was informed that I was released from my month order and the money would be refunded. So today since I didn't receive any refund I called, and was told that would cancel the order being sent out today and would receive my refund. Since I don't believe them I am filing this report. I hope you can help me.

    Business Response

    Date: 04/22/2025

    We are sorry for any inconvenience. **************** satisfaction is very important to us, please contact me at ************ so I can help you with your refund. Regards.

    Customer Answer

    Date: 04/28/2025

    I will again try to contact the Relaxium Company at the number they supplied to you.  I hoper that they will work with me on this matter, otherwise I will keep you informed.

    Thank you for taking the time to help me so far.


    ****** *******

    Business Response

    Date: 05/10/2025

    I spoke with the customer and understood that all was resolved. I'm requesting the customer reach out to me at ************.

    Business Response

    Date: 05/21/2025

    The customer had stated to me that this was resolved. I've tried to reach out to the customer again but the phone number given is no longer in service. I'm requesting the customer to reach out to me at ************ so we can discuss this further. Regards. 

    Customer Answer

    Date: 05/24/2025

    I am still waiting to receive my refund.  They sent me an email stating that they processed my claim and were sending me a refund.  I have yet to receive it. 

    Customer Answer

    Date: 05/28/2025

    Thank you for your help with my problem with Relamium they did give me some of my money back.  

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some time ago, around the first of January, I started to order a ONETIME PURCHASE of Relaxium. My credit card denied the purchase fearing fraud. They contacted me and asked if it was me trying to make the purchase. I said "yes" and they told me to **** the purchase, and it would go through since they knew it was me. I NEVER REORDERED OR EVEN WENT BACK TO THE SITE. It came up pending on the ** for a short while then stopped. Now they suddenly used my ** number and put an order through on 2/5/2025. I did not authorize that action! I called and they told me to send back the item when it arrived. I asked to speak to a supervisor or manager. They claim none was available and rudely hung up on me. This is a disgrace!

    Business Response

    Date: 02/12/2025

    I spoke with the customer and everything was already taken care of by the customer service department. Best regards.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ***** ****

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