Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a risk free trial offer all you have to do is pay $7.95 for shipping. I paid for the shipping on 2/12/23 received them on 2/21/23 and then on 3/02/23 I receive a $119.90 charge on my card. I tried to contact them through the live chat. They sent me a notice saying that I only had 14 days to tell them if I wanted to keep the product or be charged $119. Nowhere on that webpage with that ever said or in the agreement at all this company is fraudulent scammers and they have no customer service and refuse to answer my emails! No way can you afford $119 for a 30 day supply when the ad was for risk free get your free 30 day supply risk free all you have to pay for shipping! Huge liars! Of course that they took the ad down so theres no proof and as I can see if they have been scamming people left and right when you go to the website and track your order it doesnt even let you do anything or help it off the whole thing is a scam.. SCAMMERS!! Not to mention that the pills did not even work they said I had 17 days to contact them which I did and still they ignored me!!!!!!!

  Business Response

  Date: 03/14/2023

  I tried reaching out to the customer using the phone number provided.  I left a message requesting a call back to ************ between ****pm EST so I can assist them.  I look forward to helping!  Regards.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you hear Governor ********'s voice promoting a product...Run! Relaxium is a money pit! First they lie about the "free" product, then they lie about what it will do for you, then they start charging your credit card for hundreds of dollars with out notifying you! When you make contact with them to get them to stop the charges, they want more money just to send the product back to them. BEWARE that if you open the ************* after trying and failing on the first bottle, they will begin even more charges to your credit card! Governor ******** should be ashamed to be associated with this product!

  Business Response

  Date: 03/08/2023

  I reached out on the phone number provided above and left a message asking for a call back to ************ so I can assist with this matter.  Regards

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As has previously been described, I ordered what was said to be a Free Trial on 2/1/23 and agreed only to pay for shipping $7.95. Was assured by representative that this would be the only charge incurred. In casually checking credit card statement I noticed a charge from Relaxium for $119.90 on 2/18/23. Called company today 3/7/23 to voice displeasure about this deceptive charge, Also told them cancel any future charges in using my credit card account and how disappointed I am in their business practices! Will see if they cancel everything.

  Business Response

  Date: 03/08/2023

  An agent spoke with the customer and resolved this account. Regards

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  ---------- Forwarded message ---------
  From: ************************* <*******************>
  Date: Wed, Mar 8, 2023 at 12:55 PM
  Subject: Re: You have a New Message from BBB Serving Southeast ******* & ************* Complaint #********
  To: Better Business Bureau <***********************************>
  

  
  
  

  Thankyou for your service, was contacted by Relaxium this morning and satisfied with the outcome.

  
  

  
  

  
  

  Very Grateful,

  *************************

  
  

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered relaxium sleep, on a risk free trial basis, agreeing to pay $7.95 which was charged to my account on or about January 7, 2023 (for 2 bottles). On February 26, 2023 I saw a charge for $******. I contacted Relaxium to say I was not satisfied (at all) with their product and please cancel pending charges to my account, as I wanted no future shipments. It was explained to me that I was not being charged for additional/future order, rather the ******$ was for the first 2 bottles. I did not understand that to be the case when I ordered it. I am livid to say the least that I was charged $****** for 2 bottles that clearly stated was a free/risk free trial. I am totally discusted that Relaxium has such a scheme. And I'm REALLY disappointed that ************************* is involved with such company. I will be contacting him as well. I demand my money back ******,

  Business Response

  Date: 02/28/2023

  I have contacted the customer on the phone number provided and have asked him to contact me at ************ so I can assist him with his account.  I look forward to helping him.  Regards.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, Relaxium has a lot of work to do concerning the confusion of the so called "free trail" of their product.  Customer be aware that the "free trail" of ONE bottle commits you to a monthly subscription of TWO bottles for over $100 dollars.  The only option to get out of the subscription is taking action against Relaxium. Thanks to the BBB my complaint if complete.  I just received my refund of $119.90 today.   
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of the worst companies that I have ever dealt with. My wife saw this ad on TV and ordered the free sample, which had a shipping fee of $7.95. We were billed for that on 12/21/22, but we never received anything. On 1/9/23 we were billed $****** on our debit card. We did not notice this until 2 weeks later when my debit card was declined. We received 2 bottles of Relaxium sleep just before that, but assumed that these were the pills from the free trial. I called my bank and they told me that my card had been cancelled due to suspicious activities. Somehow, someone, not me or my wife, had put in a stop order on the payment of $******. When I informed the bank that we did not start this process, They had me change my passwords and they took the stop order off. {at this time I didn't know that this was a fraudulent charge}. As soon as I talked to my wife and realized that it was indeed fraudulent, I called my bank back up and tried to have the stop order reinstated. They informed me that once it was closed, that they couldn't open the case again. I immediately called Relaxium and tried to get a refund, but they told me that they couldn't do that because the bank had still not gotten the money back to them. We waited 7 days and called back and they refused to give us anything because the 30 day warranty had run out. We have contacted the company multiple times and they refuse to make any restitutions. Add to that that my wife used a whole bottle, thinking that this was the free sample, and it didn't do any good for her. I almost forgot to mention that this product is sold on Amazon for *****, or 2 bottles for *****. On the Relaxium site 2 bottles are ******! That is $54.40 more just because you didn't look to see if Amazon carried it. Now that is a trustworthy company.

  Business Response

  Date: 02/27/2023

  We have spoken with customer and resolved the miscommunication.  Regards.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They promised to send me a check.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 31, I ordered Relaxium Sleep through their web-site, on a "risk free trial", agreeing to pay $7.95 for shipping which was charged to my AMEX account on February 1, 2023 (for 2 bottles). On February 17, 2023, I received an email from the ******************************** asking me to confirm a possibly fraudulent charge attempt from Relaxium for $****** (which they said had been declined). I told them I had not authorized the charge. They said that would be the end of it. On February 22, another identical charge hit my AMEX account but this time it was not declined by AMEX. I contacted AMEX again but this time they said there was nothing they could do - even though I had disputed the previous charge. Upset, and frankly bewildered about what was going on, I went back to the Relaxium web-site and found that they had set up an "account" for me, on which the two charges were reflected. I also saw that I now had an "Active Subscription", which, again, I had not authorized nor received any communication from Relaxium about. Assuming, correctly, that this would mean regular shipments and charges every month going forward, I succeeded (I hope) in cancelling the subscription. Before I finally got acknowledgement that the subscription was indeed cancelled, I was offered at least three different alternative pricing structures - each one cheaper than the one I had just rejected. These people don't give up easily ! I went back to the original "Free Trial" order confirmation email and could find no statement that they would charge me ****** if I did not notify them before the end of the 30-day period and return one of the two bottles unopened - and at my expense. It is clear from the many other complaints on your site that I am not alone in feeling I was completely misled by Relaxium. I would like a full refund of the ******. If they want their product back, I am happy to send back both bottles, but they should provide a pre-paid shipping label.

  Business Response

  Date: 02/28/2023

  We did speak with this customer and have resolved the issue.  We ask that if the customer has any further questions to please contact us.  Regards.

• Initial Complaint

  Date:02/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject of the day. Relaxium sleep. Yes, I ordered the "free trial" about 2 weeks ago. No, I haven't used it yet. But today I received a charge on my account for $128.29. I may not be an accountant but this doesn't sound free to me. I now have to dispute this with my bank, report them to the Better Business Bureau and tell EVERYBODY to ignore the ************************* commercials and expose these crooks for who they really are. DON'T order this product unless you enjoy a recurring bill every month. This is complete ********. Let all your friends and family know this is a scam. I repeat DO NOT ORDER THIS PRODUCT. I agreed to a trial offer to pay shipping charges. I did NOT agree to a recurring monthly fee. This is deceptive practice and marketing. These people need to be stopped.

  Business Response

  Date: 02/27/2023

  This has been resolved.  Best regards!

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the :FREE SAMPLE OF RELAXIUM. I was only to pay shipping, It arrived with two bottles and then I got my credit card statement and was charged $179.00.I am very upset about this as my husband is disabled and we live on Social Security.. Someone must stop these Scam Companies.

  Business Response

  Date: 02/25/2023

  I have left a message for the customer to contact me at ************ so we can discuss this matter.  The charge in our system is less than what the customer is stating and we need to speak with her to clarify this and resolve any issue.  I look forward to helping.  Regards!

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, I signed up for free trial, received 2 bottles, paid shipping charges as agreed. Now I have transaction on my account for $119.90! I didnt think it was a scam??

  Business Response

  Date: 02/20/2023

  I reached out on the phone number provided and asked for a return call at ************ so I can assist with her account.  I look forward to helping.  Regards

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the advertised as shown on TV commercial by *************************. Paid the $7.95 ship handling on 01.30.23. Took more than a week to receive the two bottles. Tried out, didn't really work. Then got a fraud alert from AMEX, Relaxium billed me for $119.00. Amex did decline the charge and reported the issue as Fraud. FREE, not true, so confronted Relaxium by phone to accuse, false, misleading advertising.Also reported to the **** fraud holiness by fine, and filed a complaint with ** attorney General, they are based in ***********.Relaxium is a corrupt, dishonest company, considering to go to press as ************************* should resign his TV ads immeridiatly. Seems corrupt to me. 353 complaints in 3 years, surely he knew that, or should have.

  Business Response

  Date: 02/19/2023

  I'm kindly requesting the customer to reach out to me at ************ as I would like to assist him in any way possible.  We want to rectify any miscommunication of the offer.  When referring to the number of complaints, they account for about half of one percent of our customers (and recognize that one is too many) and when speaking with them, most do say that they failed to read the terms and conditions. Most companies do have complaints, unfortunately, but we do take care of these customers that are unhappy with our product or service.  We always honor our 30 day money back guarantee. I've checked the customer's account and his charge was declined by his card company (as I understand he asked them to do) and when he spoke with our CS agent, he was refunded for the shipping. Our apologies if our customer service agent could have done better at assisting the customer. I will listen to the call and speak with the agent as we do not tolerate rude or dismissive behavior from an agent.  We ask the customer to please forgive us and give us a chance to make it up to them. Best regards.