Reviews
This profile includes reviews for Proforce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
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Review fromNicole
Date: 08/10/2025
1 starProforce lied when they sold us our contract and we have tried several times to cancel they claim they canceled and that a manager would call back. So we never got that call and asked for a manager and the man claimed he was the manager and that he would cancel, and that I owe an unfair cancellation fee. They said they were escalating since we were lied to and now they are adding an additional month of services and fees. This is ridiculous do not go with this company. They are charging another month and refuse to cancel us.Review fromjoe p
Date: 08/05/2025
1 starThis company sucks they charge me and nobody shows up now they 149 dollars to cancel i mean really what a jokeReview fromAaron M
Date: 08/03/2025
1 starDon't give them zero stars because it is not possible. It has been over 4 months I cancelled the service and they keep charging me. They have multiple times assured me that the contract is cancelled and keep doing this. This company deserves to be sued in a class action lawsuit for this kind of treatment to their customers. DONT HIRE THEM!!!Review fromKathleen M
Date: 07/31/2025
1 starThis is the WORST company I have ever dealt with. I signed a bundle contract. Something I have never done before. They were very convincing. The salesman didn't tell me about canceling until I asked. I called and canceled the contract 2 days after signing. Spoke to several people including a manager. Said no problem, due to fla law about **** cancelation. A month later I got a text they were coming out. After calling and following up, they said I only canceled one of the items in the bundle. Telling me I still have an $89 bill. After much arguing they said they wouldn't hold me to the entire thing. They would lower my bill to $69 for 4 months! Instead of a $290 early termination. There is so much more I could say, but there isn't enough characters. But I think you're getting the drift of this situation. There is so much wrong with this company. The service technician was nice, but that, doesn't cover the humiliation and insulting comments from them. Yes I was UPSET, but, they weren't in my position. They will do ANYTHING to get your money. I have contacted the BBB and the attorney general. There are several other avenues, I am pursuing. DON'T do it. You will be sorry ??
Proforce Pest Control
Date: 08/04/2025
Dear Ms. *************** you for taking the time to share your concerns. Were sorry to hear about your experience and truly regret the confusion and frustration caused by the cancellation and billing process.After reviewing your account, we recognize there was a misunderstanding related to your bundled service agreement and cancellation timeline. While our agreements are structured to provide discounted pricing over the course of a 12-month term, we understand you attempted to cancel shortly after enrollment. To help resolve this situation, we have canceled your service, waived the early termination fee (ETF), and issued a refund for all charges except the initial service that was rendered.We appreciate you bringing this to our attention. Your feedback is helping us improve our internal communication and ensure a smoother experience for customers moving forward. If you have any further questions or if we can provide anything else, please feel free to contact our VIP Client Success Team at ************.Sincerely,The ProForce TeamReview fromketty V
Date: 07/28/2025
1 starOur experience with this company as been awful We consider it as a scam. Very disappointedProforce Pest Control
Date: 07/30/2025
Dear *****,Were truly sorry to hear that you feel this way. We take all feedback seriously and would very much like the opportunity to understand what happened and make things ******** ProForce, we are a fully licensed, insured, and locally operated company committed to providing honest, professional pest control services. We want to assure you and others reading this that we are not a scam we stand behind the quality of our work and our commitment to customer satisfaction.Unfortunately, we were unable to locate your account based on the information provided. To better assist you, we kindly ask that you contact our VIP Client Success Team directly at ************. A team member will be ready to listen, investigate, and work toward a resolution that meets your expectations.Thank you again for bringing this to our attention. We hope to speak with you soon.Sincerely,The ProForce Pest Control TeamReview fromTeresa M
Date: 07/28/2025
1 starProforce on two Notch in Columbia SC IS A joke.
I signed up with this company in April. They performed service the same day. May no service. I called several times. They scheduled service but no show. Someone finally came out the end of June. I received an email that we would receive service on 7/21/2025. No show!! I have tried to cancel my service and they convince me that they will do better. It’s been one thing after the other. They claim they can’t find my address. If I could give them a ZERO I would.Review fromRudy M
Date: 07/28/2025
1 starNot a trustworthy company! Solicitor came firstly to a no soliciting neighborhood. Promised a few things and did not deliver. Each representative said they'd escalate the complaint and a supervisor would call. Still waiting after hearing that several times. Tried to give them a chance but still resulted in me canceling on the 3rd day. **************** told on the phone would occur but when I called back they said not allowed within 14 days due to federal regulations. Get a call back trying to keep me on contract with another date which I denied due to cancellation. Still they sent a tech couple days later (guess the federal regulation deal was a lie). Saw the tech on my security camera and told him I cancelled so no service needed. Get a service invoice stating they used 1 gal of product, another lie. Now I'm getting calls, email, text to pay $249 cancellation fee, not happening, you owe me for incomplete initial service since the tech explicitly said he could not complete due to broken equipment. Please do not trust anything they say!Proforce Pest Control
Date: 07/31/2025
Dear ****,
Thank you for sharing your feedback. Were genuinely sorry to hear that your experience didnt meet your expectations, and we appreciate the opportunity to clarify what occurred.
Our records show that your initial service was fully completed as scheduled, and per our service agreement, customers are always encouraged to contact us if they experience increased activity so we can provide a complimentary reservice.
When you reached out on 6/30 to cancel, our team offered you the option to enroll in our WOW program which allows 90 days of continued service, and if the issue is not resolved, cancellation can be done with no early termination fee (ETF). You accepted that offer.
We understand that you later decided not to continue and attempted to dispute the charge for the completed initial service. However, we confirmed that two separate visits and three services were delivered. In alignment with the service agreement, an ETF is applicable when a contract is canceled after service is rendered but before the agreed-upon term ends.
That said, we believe we fulfilled our commitment and are entitled to the disputed payment and will fight that. As for the **** weve chosen to waive it as a goodwill gesture.
We never take customer concerns lightly, and your feedback is being used to improve our communication and service processes. If you have any further questions or would like to speak with our team directly, please feel free to call our VIP Client Success Team at ************.
Sincerely,
The ProForce TeamReview fromBret B
Date: 07/21/2025
1 starTheir agent ignored multiple no solicitation signs and knocked on our door. Not the kind of company I want to do business with.Proforce Pest Control
Date: 07/23/2025
Thank you for sharing your concerns. We take these matters seriously and expect all members of our team to uphold respectful and professional behavior at all times. If you would like, please reach out to us so we can better understand what happened and take appropriate action ************. Were committed to addressing situations like these.Review fromLiz S
Date: 07/16/2025
1 starThere is a early termination fee that the sales person does not disclose. I was told to try the service over the summer and and it I didn't like it I could terminate the contract at anytime. Make sure you read what you are signing. The sales *** have a small phone were you are signing and do not have the ability to read the contract in full. I happened to move and need to cancel the contract and they automatically charged my account the $140 termination fee. I told them I was not informed and was told I could cancel anything however they still went ahead charged me for early termination fee. It was in the agreement I sign so I guess we really can't trust sales people and these companies hiding cancellation fees.Review fromDIANA W
Date: 07/16/2025
1 starWORST COMPANY EVER DO NOT USE THEM 25 TIMES I CANCELLED THIS CONTRACT THEY CALL ME EVERY DAY NO ONE KNOW OR READS THE RECORD WORST CUSTOMER SERVICE EVER ITS HARRASSMENT WITH THIS COMPANY
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