Complaints

This profile includes complaints for Proforce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Proforce Pest Control

  951 W Yamato Rd Ste 222 Boca Raton, FL 33431-4439

  
• 

  Proforce Pest Control

  1500 W Cypress Creek Rd Ste 501 Ft Lauderdale, FL 33309-1849

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a salesmen come to our door on 4/25/25 and talked us into buying their services. They told us they could come out and give us our first service the next day and told us to give them a time. We told them 2pm because we would be home and we wanted the inside done as well. They showed up at 9am and didnt do the inside service because we were still sleeping when they came by. In our particular package we were supposed to get 1 service for May and June and 2 services for July. No one came in May, they were scheduled to come but due to weather they said they would contact me with a reschedule which was never done. Contacted them in June to see what happened to the reschedule and got rescheduled and was told since no one came in May they would give me a coupon for **** missed service. Was also scheduled for a termite inspection at the end of June and no one showed up. So still no service in May or June. July first got a service for one of the missed ones and the 14th finally after trying since ***** got someone to come inside. Decided to cancel as the communication has been terrible and the no shows. Talked with a few representatives at the company thru out the end of July and the last week of July told them we wanted to cancel. After going back and forth with them they said they would cancel but wanted me to pay the $149 cancellation fee. I told them I shouldnt have to pay it since I have only received half of my services and that was after having to remind them. They told me they would contact me about the fee and that u til then my billing information has been taken off their system. As of 8/10/25 they lied again because my bank was charged the $149 cancellation fee. I would like that refunded back to me since I havent received half my services and they lied about my billing information taken out when it clearly wasnt.

  

  Business Response

  Date: 08/13/2025

  We sincerely apologize for the inconvenience and frustration you experienced with our scheduling and communication. After reviewing the details of your account, we acknowledge that the events you described are accurate and that our scheduling process did not meet the standards we set for our customers.
  
  We understand that you did not receive all of the services promised and that there were repeated issues with appointment times, missed visits, and follow-up. We also recognize that the $149 early termination fee (ETF) was charged despite these service issues, which understandably added to your dissatisfaction.
  
  We take full responsibility for these mistakes. A member of our team will be contacting you directly to ensure the $149 ETF is fully refunded, and we will confirm once that refund has been processed.
  
  We are also reviewing our internal scheduling and communication processes to help prevent situations like this from occurring in the future. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.
  
  Again, we sincerely apologize for the inconvenience and frustration this caused.
  
  Sincerely,
  ProForce Pest Control

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A wonderful representative named ******** helped me and had my problem resolved. The company needs more people like her and if I had spoken with her earlier they might have been able to convince me give their company another chance. 
  

  If I could I would delete this complaint but not seeing how to do it. If Proforce had more people like her theyd be better off. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safety concern. Attempt to reach a local branch manager to confirm identity of personnel.

  

  Business Response

  Date: 08/06/2025

  Dear Ms. *****
  
  Thank you for taking the time to share your concern. We understand that safety is paramount, and we're genuinely sorry this situation caused any confusion or concern for you.
  
  After thoroughly reviewing our service records, route logs, and scheduling systems, we found no record of a ProForce technician being dispatched to your address on the date in question. Our technicians always operate in clearly marked vehicles, wear company uniforms, and document each completed visit. Based on this, its possible there may have been a misunderstanding or a mix-up with another provider in the area.
  
  That said, we take your feedback seriously. As of August 6th 2025, it looks like your account was cancelled and you're no longer an active ProForce client.
  
  We appreciate the opportunity to address this and wish you the very best moving forward.

  
  Sincerely,
  
  ProForce Pest Control

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gentleman with this company come up to my door on my wedding day that I was having outside in the backyard. He ONLY ever mentioned a day of service. I then come to find out after paying for the day service that I get an email saying that I signed up for a year ofservice which I did not want. I even text message with this guy 4 to 5 days after which two of those days was a weekend made sure that I was not committed to a monthly service for any point because I wasnt sure if my husband had already renewed the otherpest control that the other owners had before we bought the house which he did. I made this guy aware the one that came to my front door and he said I would not be stuck in any contract. Thentoday Ive been trying to get in contact with him and have been unsuccessful so I called the main number and they told me that I not get out of my contract unless I paid $250 which I did not want to do And they instead gave me a secondary option. I also still dont want to do that. I believe this is an employee to employee and I should not be put in the middle of it and be punished because I thought that the guy that came to my door was beingtruthful and honest which, in fact he wasnt because he never told me the truth at any point in any of our conversations. The person Italk to you on the phone the first time was extremely rude and disrespectful, and tried to hold it over my head and say that I clicked on link eight times on the day that I signed the contract, which I know is not true because I was getting ready for my wedding day So it was extremely rude and disrespectful, and she did not feel that my feelings were valid from my perspective. I spoke to a different gentleman for a second phone call and he seemed to be more helpful and was escalating my text message proof to the people that it needed to get to. So I am hoping that has an effect but still this whole interaction has frustrated me to know end and I am reporting it.

  

  Business Response

  Date: 08/05/2025

  
  Dear Ms. *** *******,
  
  Thank you for bringing this matter to our attention. We deeply regret the confusion and inconvenience caused, especially considering it occurred on such an important day for you and your family.
  
  After a thorough review, it appears there was a miscommunication at the time of sale regarding the service term. While the agreement signed did reflect a recurring service plan, we acknowledge that the verbal expectation communicated to you was for a one-time service. Our internal standards require clarity in all agreements, and in this instance, that standard was not upheld.
  
  In response, weve canceled your service, refunded your second payment, removed your billing info, and ensured that your account has been frozen with no early termination fee assessed. Only the initial treatment, which was completed, remains billed.
  
  We sincerely apologize for the impact this situation had on your day and your impression of our company. We have taken steps to ensure this type of miscommunication is addressed within our team, and we hope the resolution provided demonstrates our commitment to doing right by our customers.
  
  If theres anything further we can do, please dont hesitate to contact our VIP Client Success Team at ************.
  
  Sincerely,
  The ProForce Team

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Del *******

• Initial Complaint

  Date:06/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, a ProForce Pest Control salesman came to my door repeatedly throughout the day. He rang the bell multiple times and returned again in the evening. I eventually answered, assuming the repeated visits indicated something urgent.Instead, he launched into an aggressive sales pitch, pushing me to switch from my existing pest control provider to ProForce. I told him I already had a contract in place and wasn't interested. He persisted, claiming their service was superior and offering a steep discount to make the switch sound inexpensive. After prolonged pressure, I agreed and signed what I believed was a simple, low-cost monthly pest control contract. The process was rushed and done electronically, with little opportunity to review what I was signing. I later discovered I had unknowingly signed up for two separate annual contracts, one for pest control and one for termite *********** no point did the representative clearly disclose that I was committing to dual annual agreements, nor did he explain the terms, costs, or cancellation penalties. I only realized the termite contract existed after I began receiving daily calls from ProForce to schedule that service, which I never used or received.I paid for two months of general pest control service. When I tried to cancel both contracts, I was charged two separate early termination fees totaling $298 despite receiving minimal value and being misled from the outset.This entire experience reflects high-pressure sales tactics, lack of disclosure, and exploitative contract terms. I am requesting a full refund of the $298 in cancellation fees and a review of ProForces door-to-door sales practices, which border on deceptive.

  

  Business Response

  Date: 07/02/2025

  Thank you for sharing your concerns. Were sorry to hear that your experience with our team did not meet your expectations, and we appreciate the opportunity to address your feedback directly.
  After reviewing your account, wed like to clarify a few key points:
  

  - You were enrolled in two standard services: general pest control and outdoor mosquito, flea, and tick treatmentnot a termite service agreement as mentioned.
  

  - ************ agreement was signed electronically on May 19, and we have confirmation that the agreement email was both delivered and opened on May 20, giving you time to review the terms, services included, and associated policies.
  
  - We did not receive a cancellation request until June 24, over a month later and after multiple service attempts had been madeincluding outreach to schedule the outdoor treatment.
  
  While our agreements are annual and include early termination fees, we made the decision to waive your cancellation fees in full as a gesture of goodwill.
  
  Our team has also been actively working to improve communication during our onboarding process, including better clarity on service bundling and agreement terms.
  
  Were committed to providing both quality service and transparent communication. If you have any additional questions or if theres anything further we can do, we welcome the opportunity to speak with you directly by calling us at ************.
  
  Sincerely,
  
  *** ****
  Proforce Pest Control

  Customer Answer

  Date: 07/02/2025

  The company agreed to a refund. I will mark my complaint as resolved after I receive it. 

  Customer Answer

  Date: 07/03/2025

   Date Sent: 7/2/2025 4:07:21 PM
  The company agreed to a refund. I will mark my complaint as resolved after I receive it. 

  

  Business Response

  Date: 07/03/2025

  A refund has been issued to you and depending on your financial institution, it should process within 35 business days. Please note that due to the upcoming Independence Day holiday, there may be a slight delay in processing times. We appreciate your patience and understanding.

  Sincerely,

  *** ****

  Proforce Pest Control

  
  

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple phone calls attempting to cancel service. Additionally, *** sent an email requesting cancellation to which I got a reply stating that I need to talk to somebody prior to cancellation. Per the contract, it states that either a phone call or written notification of cancellation will suffice. I have provided the written notification, but every attempt to be transferred to an associate for cancellation has failed. The call drops and Im unable to speak to someone. This business practice does not protect the consumer but causes an undue hardship to cancel the service. I still have not received a confirmation that they understand and have completed the cancellation of service.

  

  Business Response

  Date: 06/03/2025

  After reviewing the situation, it appears there was a phone issue during the customers initial call, and during the second attempt, our retention team was temporarily unavailable due to a meeting. However, they did follow up that same day with both a phone call and an email to connect.
  
  The customer also reached out to our customer care team via email, and we responded promptly. A team member was able to connect with the customer directly, and the account has since been cancelled per their request.
  
  We can confirm that no further services or charges occurred after the initial cancellation request. A formal email was sent confirming the account closure and that the payment method has been removed. No fees or penalties were applied.
  
  We appreciate the opportunity to clear this up and wish the customer the best.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****