Insurance Consultant
Keystone Interactive, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************me. I had to forward my calls to my ****** voice number to prevent them from reaching me directly. They never left messages. They have called over 50 times today so far and at the moment is is 4:26PM. You can see from the screenshot how many times they (suspected spam) called. This was after I forwarded calls to ****** voice.Business Response
Date: 08/12/2024
RE: ************************************************************************************************************************************** E-mail: *********************
Complaint ID:
********
August 12, 2024
To whom it may concern;
We have placed **************** on the Do Not Call List. We apologize for the inconvenience this may have caused.
Sincerely,
*************************Initial Complaint
Date:07/17/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached list of telephone numbers associated with the website from Health Care ************************************************************************************************************&sub_id=************&gclid=CjwKCAjw1920BhA3EiwAJT3lSUwpMcABG7--kb1rJJx21wa9E8YtqZ4vnR6mxM6hHzWzqgDcYNm68RoC4C0QAvD_BwE
Through Keystone they are the opperator of this website on Affordable Health Ins. The agent is with them and only offered her name as **************** **************
Customer Answer
Date: 07/19/2024
Complaint: 21981063
I am rejecting this response because:Please see the attached list of telephone numbers associated with the website from Health Care ************************************************************************************************************&sub_id=************&gclid=CjwKCAjw1920BhA3EiwAJT3lSUwpMcABG7--kb1rJJx21wa9E8YtqZ4vnR6mxM6hHzWzqgDcYNm68RoC4C0QAvD_BwE
Through Keystone they are the opperator of this website on Affordable Health Ins. The agent is with them and only offered her name as **************. **************
Sincerely,
*****************************Customer Answer
Date: 07/25/2024
Complaint: 21981063
I am rejecting this response because:Please see the attached list of telephone numbers associated with the website from Health Care ************************************************************************************************************&sub_id=************&gclid=CjwKCAjw1920BhA3EiwAJT3lSUwpMcABG7--kb1rJJx21wa9E8YtqZ4vnR6mxM6hHzWzqgDcYNm68RoC4C0QAvD_BwE
Through Keystone they are the operator of this website on Affordable Health Ins. The agent is with them and only offered her name as **************. **************
Sincerely,
*****************************Business Response
Date: 07/17/2024
July 17, 2024
To whom it may concern;
Keystone Interactive is not associated with any company or agent **************** with Cornerstone.
I checked data base by that phone number, state, and zip code. I also checked the call portal and nothing was coming up under the phone number ************** for the *** for either.
********************************* accusations against Keystone Interactive are fraudulent.
Sincerely,
*************************Business Response
Date: 07/25/2024
RE: *****************************
********************************************************************
**************
Complaint ID:
********
July 25, 2024
To whom it may concern;
Once again, I checked the database for Ms. ********** phone number, state and zip code. I also checked the call portal and nothing was coming up under her phone number.
Once again, Keystone Interactive LLC DOES NOT do business with a Cornerstone nor with an Agent by the name of **************** with Cornerstone at ************.
We also checked ********************** names by Cornerstone are showing INACTIVE.
Corporate Name Document ***************************** **** ****** INACT
CORNERSTONE, **** ****** INACT
CORNERSTONE, **** F95000002542 CROSS RF
CORNERSTONE, LLC L03000053297 INACT
CORNER STONE LIMITED LIABILITY COMPANY L04000062732 INACT
THE CORNERSTONE, LLC L04000075673 INACT
CORNERSTONE, LLC. L05000018987 INACT
CORNERSTONE, LLC. L05000073835 INACT
CORNERSTONE LLC L05000073999 NAME HS
CORNERSTONE LLC L05000114578 INACT
CORNERSTONE LLC L07000018736 INACT
Ms. ********** accusations are grossly fraudulent.
Sincerely,
*************************Initial Complaint
Date:07/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their response is completely unacceptably accusatory through. I was just going off the information that the caller provided me. Your industry is a scam in general and hope you the worst.
Sincerely,
***************************Business Response
Date: 07/10/2024
RE: ***************************
*******************************************************************
Daytime Phone: **************
July 10, 2024
To whom it may concern;
He's not populating at all in our system. I checked data by that phone number, state, and zip code. I also checked the call portal and nothing was coming up under the phone number ************ for the *** for either.
Mr. ********* accusations are grossly fraudulent.
Sincerely,
*************************Initial Complaint
Date:06/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for health insurance when I made the mistake of getting in contact with agents from affordablehealthinsurancetoday.com, which is from Keystone Interactive LLC, they call upwards of 8 times a day, refuse to put management on the phone, incredibly rude, employees hang up and laugh at callers. Feeling genuinely harassed at this point.Business Response
Date: 06/24/2024
June 24, 2024
To whom it may concern;
We checked our records for this individual. His email and phone number were not located in our database as ever being called or contacted via email. His statements are fraudulent. We ask the BBB to consider this case closed.
Sincerely,
*************************
Business Response
Date: 06/24/2024
To whom it may concern;
We checked our records for this individual. His email and phone number were not located in our database as ever being called or contacted via email. His statements are fraudulent. We ask the BBB to consider this case closed.
Sincerely,
*************************
Initial Complaint
Date:05/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Marquella Terra number is used for a business, so not answering is not an option. I have received 18+ calls in a 24 hour period, and they are still coming in, I have starting blocking numbers. This needs to be resolved. I do not want any more calls.Business Response
Date: 05/24/2024
05.24.2024
Ms. Terra has been placed on the DO NOT Call List.
Sincerely,
*************************
Initial Complaint
Date:05/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am still receiving numerous phone calls asking about health insurance. At least 4 a day.
This issue is not resolved to my satisfaction.
Thank you
Business Response
Date: 05/07/2024
Issue has been resolvedCustomer Answer
Date: 05/28/2024
Complaint: 21653061
I am rejecting this response because:I am still receiving numerous phone calls asking about health insurance. At least 4 a day.
This issue is not resolved to my satisfaction.
Thank you
Sincerely,
***************Business Response
Date: 05/29/2024
We apologize for the inconvenience.
This was an oversight as I did request for this person to be put on the *** list and it was not taken care of. As of May 29, 2024 this individual was added to the *** list.
Thank you,
*************************
Initial Complaint
Date:03/26/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
51 more calls today. I asked to be removed from their calling list. I also requested to be removed through a link on the company website.Business Response
Date: 04/29/2024
ISSUE HAS BEEN RESOLVEDInitial Complaint
Date:02/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am looking for health insurance on line.on 02/23/2024 i thought i found a site that i was looking for. I filled out basic info name, dob, address, phone number and email. i did not pay or was asked to pay. after entering my info. a different page came up saying my quote on ins.is ready and a place to call ************. i did not call it. my cell phone was constantly ringing from all over the country. I came here to BBB and found an F rating.. and a one person gave one star and was hacked..Business Response
Date: 03/18/2024
ISSUE HAS BEEN RESOLVEDInitial Complaint
Date:01/11/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Business Response
Date: 05/09/2024
May 9, 2024
To whom it may concern;
Individual has been placed on DO NOT call list.
Sincerely,
*************************Initial Complaint
Date:01/02/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not sure what *************** to. Only the message that the 'issue has been resolved'? Does this mean the phone calls will stop?Business Response
Date: 01/09/2024
issue has been resolvedCustomer Answer
Date: 01/10/2024
Complaint: 21083781
I am rejecting this response because I am still receiving phone calls. I received 2 more today after you claimed to have stopped. You are liars and scam artists.
Sincerely,
***************************Customer Answer
Date: 01/15/2024
This company is still calling me. I received a phone call - on a holiday no less. MAKE THEM STOP.
Keystone Interactive, LLC is NOT a BBB Accredited Business.
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