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Business Profile

Insurance Consultant

Keystone Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business listed as Affordable Health Insurance, has refused to stop calling me, I have explained to them, I thought they were part of ******************************, but they are not. I have explained to them I have Health Insurance, and I thought they may have info. prior to me renewing on Nov. 1st with the **** as of this date, I have blocked 20 numbers per day and they start at 8 am, every day and won't stop, not matter how many times I ask them to. This is harassment, I have also reported them to the ***. I am asking for $5,000 compensation for their harassment, and they are fraudulent the ***** say they work with the ***, but their site states otherwise. AS I was writing this they called again.

    Business Response

    Date: 09/19/2025

    Dear Mr. ******** ******,


    We understand your frustration and apologize for the inconvenience. 


    When information is submitted through the website, users must consent to be contacted by an agent regarding their request for more information on available health coverage options via phone, text, or emaileven if listed on a do-not-call registry. This is outlined in the disclaimer displayed before submitting, as well as in the Terms & Conditions and Privacy Policy.


    Upon receiving your complaint, you have been opted out at the phone number provided. If you continue to receive calls, another number was submitted at the time of your initial inquiry. Under the Privacy Policy, there is an option to opt-out by completing the associated opt out form. Please visit ************************************************* to opt out any additional phone number.


    Customer Answer

    Date: 09/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****** **

  • Initial Complaint

    Date:09/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached was interested in getting health insurance through the exchange. I filled out some information on the company's website ************************ On August 29th, 2025. Once I provided them with my information, an associate contacted me to go over insurance options. They were very pushy even when I said I was no longer interested. The entire time I was on the phone with the associate, I was receiving non stop phone calls. The associate told me that he put in a note to have them stop and that they would do so by the following afternoon. The associate also told me to "never put your phone number in these types of websites" because they will constantly contact you after that. Since putting in my phone number I get calls constantly. Over 50+ calls a day from all different types of numbers. They also leave short voicemails. When I have tried to ask them to stop, they tell me that it will not stop until I have bought health insurance because I have an "open application". Every time I ask them to close my application, they ignore my request and ask me why I don't want health insurance. I have attempted to email the company at ***************************** as indicated on their website to ask them to stop and that email address is not valid. This is harassment and I want it to stop. This is a horrible thing to do to people and terrible customer service.

    Business Response

    Date: 09/04/2025

    Dear Ms. ********* ******,
    This has been resolved, you have been opted out at the ************** number provided. Under the Privacy Policy, there is an option to opt-out by completing the associated opt out form, it can be found at *************************************************. Our service department can be reached at ************ if there are any further concerns. 
    We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 09/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/25 I was trying to find insurance quotes. I filled out the form not realizing that I was on a .com site not ***** That is my bad. However as soon as I clicked submit, harrassing phone calls began. I received 87 calls in less than 24 hours from multiple different phone numbers. I tried to ask to be removed from the call list and the lady was very rude and told me that was not an option and that I had to talk to her. I just hung up or blocked most calls but they keep coming with new numbers. I have doctor offices call me and so I have to answer a few unknown numbers. Sifting through 87 spam calls has been a nightmare and they keep coming still. I want removed from the list. I cannot find an opt out option and the number in their small print does not ring through. This is the worst experience.

    Business Response

    Date: 08/22/2025

    This has been resolved, you have been opted out at the ************** number provided. Under the Privacy Policy, there is an option to opt-out by completing the associated opt out form, it can be found at *************************************************. Our service department can be reached at ************ if there are any further concerns. 
    We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 08/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sells personal info

    Business Response

    Date: 06/24/2025

    This issue has been resolved, Mr. ****** has been opted out. We apologize for the inconvenience. 

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23512111

    I am rejecting this response because:

    It shouldnt be this hard to opt out thats ridiculous. What they do is wrong. I got 53 phone calls in a 32hr period. 15 in 1 hr. That is wrong and ridiculous.  Not good business and they shouldn't be allowed to do that, no matter what kind of small writing or asterisks are on their website.  

    Sincerely,

    **** ******

    Business Response

    Date: 06/25/2025

    Dear Mr. **************** understand your frustration and apologize for the inconvenience. 
    When information is submitted through our website, users are clearly informed and must consent to being contacted via phone, text, or emaileven if listed on a do-not-call registry. This is outlined in the disclosure displayed before submitting, as well as in our Terms & Conditions and Privacy Policy.
    Upon receiving your complaint, the ************** phone number provided was opted out. If you continued receiving calls, a different number was submitted at the time of your initial inquiry other than the ************** listed above. Under the Privacy Policy, there is an option to opt-out by completing the associated opt out form. Please visit this site at ************************************************* to opt out any additional phone number. 


    Customer Answer

    Date: 06/25/2025

     
    Complaint: 23512111

    I am rejecting this response because: I am still receiving phone calls. 10 today already. Just because you list something in small print where nobody will see it, doesn't make it right. Your business practices are pathetic.  Should be ashamed of yourself. Obviously this isn't getting handled. You said I was removed, Obviously I wasn't. IF you sell all my info to 3rd parties that is ridiculous,  I don't care what you have written on your website. If I get any more calls we can handle this a different way. I refuse to let low life's like you practice business in this pathetic way. 

    MAKE SURE I DONT GET ANYMORE CALLS . THATS ALL I HAVE TO SAY!!!

    Go f*** yourself. You are a bunch of low life liars

    **** ******

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent insurance service, You put in your phone number and your Zip code and then they send endless harassing calls, Website has no way to stop the calls and the representatives doing the calls hang up when they hear anything but "Please let me give you mey money." The website claims to have an opt-out form, but calls resumed the next day.

    Business Response

    Date: 06/11/2025

    Dear *** or Madam, this issue has been resolved, Mr. ***** ******* has been opted out. We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 06/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Spam calls have ceased.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clicked on the site and I put my zip code and number. Immediately started receiving calls the last two days all from my area code. Found out they were Keystone *************** (through the website). I've added my number to the do not call registry and opted out and still get calls nonstop.

    Business Response

    Date: 05/07/2025

    Dear *** or Madam, 

    This issue has been resolved, Mr. ****** ****** has been opted out. We apologize for any inconvenience this may have caused. 

     

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business claims I signed up for health insurance refuses to produce a contract or policy info claims I have to sign into the healthcare. *** for Virginia to access the documents but I never created an account nor did I sign up for coverage through any such sites, none of my personal info is correct ie wages, address or family size they are claiming I have to file an appeal to cancel the policy or pay $7000

    Business Response

    Date: 04/18/2025

    Dear *** or Madam, 
    Upon thorough search of our database, we do not have any record of Ms. ******* ********* by name, phone number, or email address.
    Your inquiry regarding an existing plan and any associated discrepancies with it may be better addressed at *************************************, the marketplace for the state of ********.
    Our support department can be reached at ************ with any further questions.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was signing up to find a quote from a certain Insurance Company that I selected on the website. I have received close to 10 calls in 5 minutes from the same people using different numbers. They just hang up on me when I ask how long this call will take, or if I asked to be removed from the calling list.

    Business Response

    Date: 04/16/2025

    This issued has been resolved, Ms. ******* has been opted out. We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this company for a quote on health insurance. They asked a few questions but couldnt provide a written quote. They claimed to require money upfront to provide the quote. I then realized this was some sort of scam. I then kindly requested that they stop all calls. they refused. They claim to be from "American health insurance network" or "affordable health insurance today" however these are linked back to this keystone interactive llc. I would like them to stop calling and delete my personal information. I have attempted to reach out to them via the email and numbers listed but they are not in service.

    Business Response

    Date: 04/11/2025

    This issue has been resolved, Mr. ******** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:03/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/26/2025 I clicked one of the first links when looking up temporary insurance. I clicked "Affordable Health Insurance" which took me to a site and prompted me to fill out information such as name, phone number, address, and yearly income. As soon as I hit submit, someone called me. He asked some questions and promised cheap insurance. I fell for it and gave my ***. As soon as they asked for bank information I stopped giving them what they wanted. They transferred me to a "senior" representative. Tried every which way to keep me on the phone and ease my legitimacy concerns. Not offering a call back option. Now they wont stop calling me. Stop calling, delete my information, don't give my information to anyone.

    Business Response

    Date: 03/27/2025

    This issue has been resolved, Mr. ******* ****** has been opted out. We apologize for any inconvenience this may have caused. 

Keystone Interactive, LLC is NOT a BBB Accredited Business.

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