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Business Profile

Insurance Consultant

Keystone Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recieved over 10 calls within ONE HOUR from telemarketers selling health insurance.I have tried politely asking callers to remove my number, and that I already have health insurance with my husband.I have been hung up on, and clearly, my number has not been removed because they still continue to call **** have tried adding my number to their opt-out list, and have tried emailing them to no avail.PLEASE remove my number. I do not wish to be used as a lead for selling health insurance.

    Business Response

    Date: 12/19/2023

    Issue has been resolved and client has been placed on the respective DO NOT CALL lists. 

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

    Customer Answer

    Date: 05/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lauryn

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/26/2023 I attempted to find affordable health plans using their site. No exaggeration, as soon as I went to the next page after submitting my information, I was hounded by several calls from agents trying to speak to me about coverage. I tried to speak with each of them and request they take me off of their call lists and most were polite except for one agent named *****, who not only wouldn't accept that I didn't want to speak with but kept making asinine statements like "your wasting state recourses" and that cops will be at my house. Not sure who's running this company but it's clearly a scam.

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have called me 13 times in 2 hours. I have told them probably 8 times to remove my number, stop contacting me, and hung up on them. I have blocked every number they have called from. They will NOT stop calling.

    Business Response

    Date: 10/24/2023

    ISSUE HAS BEEN RESOLVED AND CLIENTS NUMBER HAS BEEN REMOVED FROM DATABASE

    Customer Answer

    Date: 10/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for affordable health insurance and ended up on the afordablehealthinsurancetoday.com site. I put my information in looking to compare packages, I never clicked on talk to an agent, within 1 minute I got 3 phone calls being very rude and pushy, I asked to be taken off the calling list and twice I was hung up on. They have now called me 15 times. I would like to stop being contacted

    Business Response

    Date: 09/19/2023

    Issue has been resolved. 

  • Initial Complaint

    Date:09/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never signed up for anything with them yet getting ***** calls/texts a day. **************** rep just laughs about it.

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    completed an online form to compare health insurance providers, I provided my phone number and spoke on the phone with a representative and have since received over 100 calls in a single day from other companies trying to sell me insurance.

    Business Response

    Date: 09/19/2023

    Issue has been resolved. 

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 26, 2023 I put my information into a website for health insurance that I mistakenly believed was a government website. Immediately after I put in my information, I started receiving frequent phone calls. Between 10 to 20 a day, at least. *** asked to speak to a supervisor which never happens, and ** frequently hung up on when I make that request. Today I spoke to someone who called me back seven times after I hung up the phone. I had told him Im not interested in doing business with them and *** asked them to remove me from the contact list each time I speak to someone. I so far have contacted the *** to file a complaint. I plan on contacting the attorney generals office as well and Ill take any legal action that its necessary. The man I spoke to this morning basically said the only way to get to calls to stop is to purchase health insurance through them, which I absolutely will not be doing. I dont believe this harassment will stop anytime soon and I would prefer not to have to change my phone number to get these calls to stop. All of the unmarked 702 area codes in the attached are calls from this business just from today.

    Business Response

    Date: 08/08/2023

    I'm writing in response to your recent BBB complaint regarding communication around your new health plan inquiry. I apologize for any inconvenience you've faced and appreciate your feedback.
    I'm sorry to hear that you were receiving unwanted calls. As soon as I learned about your preference to opt out of being contacted, I promptly notified the relevant companies to ensure your request is respected.
    Your feedback has led us to enhance our communication procedures. We're taking steps to avoid such issues in the future, including clearer communication on opting out during inquiries.

    Customer Answer

    Date: 08/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The calls have since stopped.


    Sincerely,

    ***********************************

Keystone Interactive, LLC is NOT a BBB Accredited Business.

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