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Business Profile

Insurance Consultant

Keystone Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am looking for health insurance on line.on 02/23/2024 i thought i found a site that i was looking for. I filled out basic info name, dob, address, phone number and email. i did not pay or was asked to pay. after entering my info. a different page came up saying my quote on ins.is ready and a place to call ************. i did not call it. my cell phone was constantly ringing from all over the country. I came here to BBB and found an F rating.. and a one person gave one star and was hacked..

    Business Response

    Date: 03/18/2024

    ISSUE HAS BEEN RESOLVED

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receive 2-3 calls every hour from 8am-8pm for days. *** asked to be put on their do not call list multiple times and continue to receive calls. I never signed up for anything related to this company. They claim to be offering health insurance services.

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Affordable Health Insurance, a subsidiary of Keystone Interactive, on Friday 12/29/23 for information about health insurance plans. Since Friday afternoon I received *************************************************** to sell health insurance. I've blocked the numbers after they call but they manage to scramble the numbers and get through again It's disruptive to my day, it's slimy to pray on people looking for health coverage and it's flat out annoying. I have registered my number with the Do Not Call Registry.

    Business Response

    Date: 01/09/2024

    issue has been resolved

    Customer Answer

    Date: 01/09/2024

    I am not sure what *************** to.  Only the message that the 'issue has been resolved'?  Does this mean the phone calls will stop? 

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 21083781

    I am rejecting this response because I am still receiving phone calls.  I received 2 more today after you claimed to have stopped.  You are liars and scam artists.  

    Sincerely,

    ***************************

    Customer Answer

    Date: 01/15/2024

    This company is still calling me.  I received a phone call - on a holiday no less.  MAKE THEM STOP. 

  • Initial Complaint

    Date:12/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Companies malicious harassment calling **** times a day needs to stop. I have asked this company to take my phone number off their list and the representative laughs at you, hangs up and keeps calling from an auto dialer each time from a different number. I have request a cease and desist and the representative laughs at me and hangs **. Harassment is illegal in the ***********. *************** an attorney to *** for harassment.

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday Dec. 19, **************************** to receive online healthcare coverage quotes to affordablehealthinsurancetoday.com a domain controlled by this company. Within minutes I began receiving spam calls, some violent and threatening, trying to extort my information. I immediately went to their website and completed an opt out form. I continued to receive calls throughout the day. I then attempted to email ******************************* the email listed on their website to be removed from their database and received back a message saying the email does not exist. This is clearly a scam website phishing for information and selling to suspicious third parties that attempt to defraud Americans. In total I received 12 scam/ spam calls within 9 hours.

    Business Response

    Date: 05/09/2024

    May 9, 2024
    To whom it may concern;
    Individual has been placed on DO NOT call list.
    Sincerely,
    *************************

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have health insurance now but they keep calling 20 times a day and I wont them to stop[

    Business Response

    Date: 12/20/2023

    issue has been resolved

    Customer Answer

    Date: 12/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on the website affordablehealthinsurancetoday.com to view private health insurance policies. Not thinking anything of it, I put my information in thinking this website would be accredited and respectful. Within a 12 hour time frame I was contacted by more than 15 different US numbers and called multiple times by each. It appears my information was sold which is very unsettling considering they are taking advantage of individuals volunerable for health insurance. This is not a legit business and should not be able to operate as they add more emotional distress to an overwhelming circumstance many Americans are facing. I would like to never be called again by ANY telemarketers in operation with this provider. This business is a complete scam.

    Business Response

    Date: 12/19/2023

    Issue has been resolved and client has been placed on the respective DO NOT CALL lists. 

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my information in their website for an affordable health insurance quote and as soon as I submitted it, I am now being spammed with phone calls. I would like my information removed and the phone calls to stop immediately.

    Business Response

    Date: 12/19/2023

    Issue has been resolved and client has been placed on the respective DO NOT CALL lists. 

    Customer Answer

    Date: 12/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for health insurance, and submitted info to this site without performing due diligence. This was the first recommendation when I searched on ****** for help with comparing health insurance. After providing the information, I've gotten over 100 phone calls in the last 4 hours. I submitted a request to "opt out", which said it was received, however the calls keep coming. I tried to contact the site via the email address they provided (*****************************)to request the opt as well, but got an "undeliverable" return email saying the email address was invalid. I also tried calling the phone number they provided on their website *************), and got a message that it was not available. This business is predatory on people looking for health insurance. There is no way it seems to stop the insane barrage of calls coming in now, and there is no way to contact the business to get them to stop. This is a horrible company and this site should be taken down and removed from ****** search results. I want my information deleted by the company, and deleted from every single vendor they shared it with.

    Customer Answer

    Date: 12/11/2023

    Hello--I realized that my last name was cutoff for this complaint (should be "*********" vs "Mac"). The other information (first name, email, and phone number) are all accurate. Should I submit a new complaint or wait for a response to this one?

    Customer Answer

    Date: 12/11/2023

    I have well surpassed 100 unsolicited calls (I did NOT sign up to get inundated with calls, I just wanted to see quotes). This is eating into my evening, and has been taking attention away from other matters during my day, in attention to causing panic attacks that *** result in expensive medical care due to the incessant onslaught of calls.   

    I saw this was somehow categorized as looking for a refund--for the record, I did not pay anything for this horrifying barrage of calls. However, I would be open to suing to compensate me for the time, stress, and anxiety that has occurred as a result of their fraudulent business practices. They provide a FAKE email address that doesn't work, and a FAKE phone number so you can't reach them directly to make it stop.

    I'm happy to provide screen shots of all the calls I've been getting. They are accruing so quickly the prior ones are becoming quickly outdated. Please feel free to reach out for any additional information (although I recommend email since I am currently filtering all unknown numbers so I can try and have some peace).

    Customer Answer

    Date: 12/11/2023

    I would also like to add that I asked several of the telemarketers who called to stop calling me, and they immediately would hang up afterwards. From my understanding, this is illegal. 

    Business Response

    Date: 12/19/2023

    Issue has been resolved and client has been placed on the respective DO NOT CALL lists. 

    Customer Answer

    Date: 12/21/2023

     
    Complaint: 20991046

    I am rejecting this response because: still received large volume of nuisance calls. Please ensure all callers you are associated with cease making calls. 

    Sincerely,

    **************

    Business Response

    Date: 01/09/2024

    Issue was resolved

  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me. I know this is a scam. There is no health insurance services from this provider. All they want to do is charge your card without any actual service. They are 100% scam. No health insurance company operates like these people do. They do not care about your health.

    Business Response

    Date: 12/20/2023

    this issue has been resolved

Keystone Interactive, LLC is NOT a BBB Accredited Business.

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