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Business Profile

Insurance Consultant

Keystone Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sells personal info

    Business Response

    Date: 06/24/2025

    This issue has been resolved, Mr. ****** has been opted out. We apologize for the inconvenience. 

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23512111

    I am rejecting this response because:

    It shouldnt be this hard to opt out thats ridiculous. What they do is wrong. I got 53 phone calls in a 32hr period. 15 in 1 hr. That is wrong and ridiculous.  Not good business and they shouldn't be allowed to do that, no matter what kind of small writing or asterisks are on their website.  

    Sincerely,

    **** ******

    Business Response

    Date: 06/25/2025

    Dear Mr. **************** understand your frustration and apologize for the inconvenience. 
    When information is submitted through our website, users are clearly informed and must consent to being contacted via phone, text, or emaileven if listed on a do-not-call registry. This is outlined in the disclosure displayed before submitting, as well as in our Terms & Conditions and Privacy Policy.
    Upon receiving your complaint, the ************** phone number provided was opted out. If you continued receiving calls, a different number was submitted at the time of your initial inquiry other than the ************** listed above. Under the Privacy Policy, there is an option to opt-out by completing the associated opt out form. Please visit this site at ************************************************* to opt out any additional phone number. 


    Customer Answer

    Date: 06/25/2025

     
    Complaint: 23512111

    I am rejecting this response because: I am still receiving phone calls. 10 today already. Just because you list something in small print where nobody will see it, doesn't make it right. Your business practices are pathetic.  Should be ashamed of yourself. Obviously this isn't getting handled. You said I was removed, Obviously I wasn't. IF you sell all my info to 3rd parties that is ridiculous,  I don't care what you have written on your website. If I get any more calls we can handle this a different way. I refuse to let low life's like you practice business in this pathetic way. 

    MAKE SURE I DONT GET ANYMORE CALLS . THATS ALL I HAVE TO SAY!!!

    Go f*** yourself. You are a bunch of low life liars

    **** ******

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent insurance service, You put in your phone number and your Zip code and then they send endless harassing calls, Website has no way to stop the calls and the representatives doing the calls hang up when they hear anything but "Please let me give you mey money." The website claims to have an opt-out form, but calls resumed the next day.

    Business Response

    Date: 06/11/2025

    Dear *** or Madam, this issue has been resolved, Mr. ***** ******* has been opted out. We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 06/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Spam calls have ceased.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clicked on the site and I put my zip code and number. Immediately started receiving calls the last two days all from my area code. Found out they were Keystone *************** (through the website). I've added my number to the do not call registry and opted out and still get calls nonstop.

    Business Response

    Date: 05/07/2025

    Dear *** or Madam, 

    This issue has been resolved, Mr. ****** ****** has been opted out. We apologize for any inconvenience this may have caused. 

     

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business claims I signed up for health insurance refuses to produce a contract or policy info claims I have to sign into the healthcare. *** for Virginia to access the documents but I never created an account nor did I sign up for coverage through any such sites, none of my personal info is correct ie wages, address or family size they are claiming I have to file an appeal to cancel the policy or pay $7000

    Business Response

    Date: 04/18/2025

    Dear *** or Madam, 
    Upon thorough search of our database, we do not have any record of Ms. ******* ********* by name, phone number, or email address.
    Your inquiry regarding an existing plan and any associated discrepancies with it may be better addressed at *************************************, the marketplace for the state of ********.
    Our support department can be reached at ************ with any further questions.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was signing up to find a quote from a certain Insurance Company that I selected on the website. I have received close to 10 calls in 5 minutes from the same people using different numbers. They just hang up on me when I ask how long this call will take, or if I asked to be removed from the calling list.

    Business Response

    Date: 04/16/2025

    This issued has been resolved, Ms. ******* has been opted out. We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this company for a quote on health insurance. They asked a few questions but couldnt provide a written quote. They claimed to require money upfront to provide the quote. I then realized this was some sort of scam. I then kindly requested that they stop all calls. they refused. They claim to be from "American health insurance network" or "affordable health insurance today" however these are linked back to this keystone interactive llc. I would like them to stop calling and delete my personal information. I have attempted to reach out to them via the email and numbers listed but they are not in service.

    Business Response

    Date: 04/11/2025

    This issue has been resolved, Mr. ******** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:03/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/26/2025 I clicked one of the first links when looking up temporary insurance. I clicked "Affordable Health Insurance" which took me to a site and prompted me to fill out information such as name, phone number, address, and yearly income. As soon as I hit submit, someone called me. He asked some questions and promised cheap insurance. I fell for it and gave my ***. As soon as they asked for bank information I stopped giving them what they wanted. They transferred me to a "senior" representative. Tried every which way to keep me on the phone and ease my legitimacy concerns. Not offering a call back option. Now they wont stop calling me. Stop calling, delete my information, don't give my information to anyone.

    Business Response

    Date: 03/27/2025

    This issue has been resolved, Mr. ******* ****** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put information in just searching for insurance options and have received baout 5 spam calls in *********************************************************************** I need them to delete all of my information and leave me alone. Blocked all their numbers blocked already.

    Business Response

    Date: 03/26/2025

    This issue has been resolved, **** ***** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Keystone Interactive, LLC, calls me from different spoofed numbers constanlty for the past 8 months. ************************************************ is there website where you may think you are getting quotes from a reputable healthcare company but you are signing up for your phone to be sold.I asked them plenty of times to leave me alone and one of them threatened to sign me up for car insurance, home insurance, more hospital insurance.they have called me from all different numbers before working hours and after hours.

    Business Response

    Date: 02/06/2025

    We do not have record of Ms. ****** ***** at ************. 

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/31/25 I was trying to get an insurance quote. I have been spammed and they wont stop.

    Business Response

    Date: 01/31/2025

    This issue has been resolved, Trevelyan ****** has been opted out. We apologize for any inconvenience this may have caused. 

Keystone Interactive, LLC is NOT a BBB Accredited Business.

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