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Business Profile

Insurance Consultant

Keystone Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put information in just searching for insurance options and have received baout 5 spam calls in *********************************************************************** I need them to delete all of my information and leave me alone. Blocked all their numbers blocked already.

    Business Response

    Date: 03/26/2025

    This issue has been resolved, **** ***** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Keystone Interactive, LLC, calls me from different spoofed numbers constanlty for the past 8 months. ************************************************ is there website where you may think you are getting quotes from a reputable healthcare company but you are signing up for your phone to be sold.I asked them plenty of times to leave me alone and one of them threatened to sign me up for car insurance, home insurance, more hospital insurance.they have called me from all different numbers before working hours and after hours.

    Business Response

    Date: 02/06/2025

    We do not have record of Ms. ****** ***** at ************. 

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/31/25 I was trying to get an insurance quote. I have been spammed and they wont stop.

    Business Response

    Date: 01/31/2025

    This issue has been resolved, Trevelyan ****** has been opted out. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for health insurance quotes and used ************************** (online service) as a means to compare multiple offers at once BUT since then, have recieved multiple calls from their "agents" despite using the OPT OUT link in their Privacy Policy/TOS. I continue to recieve calls from them from different numbers, sometime they answer, sometimes they immediately hangup. They leave me countless empty voicemails. I have blocked 3 of their numbers so far and they still somehow manage to leave a blank voicemail. I want them to STOP Contacting me and to remove any personal information they have about me.

    Business Response

    Date: 12/30/2024

    This issue has been resolved, ****************** ****** has been opted out. We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 12/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******* ******

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ************************ thinking it was the ********** blue shield website because they presented themselves as such. This is 100% fraudulent. They prompt you to put in your name and contact information, then after it has been submitted they call you dozens upon dozens of times from different numbers with your area code. This is a scam. If it does not cease I will report them to the ***.

    Business Response

    Date: 12/19/2024

    This issue has been resolved, Mr. ***** has been opted out. We apologize for any inconvenience. 

    Customer Answer

    Date: 12/20/2024

     
    Complaint: 22711245

    I am rejecting this response because:
    I am presently still receiving dozens of calls an hour from the exact same numbers as previous. This began within 10 seconds of my data being entered into this website. My number has not been removed and given that I am on the do not call registry, this company is violating the law. Each call made to my number represents a $40,000 violation under the Federal Trade Comission. If I continue to recieve these calls I will be reporting each number they have used in addition to the call logs and obtaining a lawyer to have the company investigated.

    Sincerely,

    **** Brand

    Business Response

    Date: 12/20/2024

    The consumer Mr. ***** has been placed on the *** list. 

  • Initial Complaint

    Date:11/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-27-2024 I searched for a health insurance plan for ********** and Blue Shield. I clicked on the first option and filled in he information requested using the online form. Unbeknownst to me at the time the website was not ********** and Blue shield; instead it was ********** also known as KEYSTONE INTERACTIVE LLC, an organization that was posing as ********** and Blue Shield. They and/or their associates are now calling me and contacting me nonstop. They appear to have forwarded my personal information to other organizations. I want my information deleted (permanently removed from their databases and all other databases as well; it shall not be sold or forwarded to anyone or any entity). Put me, my address, emails, phone numbers, personal information and all other contact information on your DO NOT CALL LIST, DO NOT CONTACT LIST, DO NOT FORWARD LIST, and DO NOT SELL MY INFORMATION; all of this needs to be deleted from your records and the records of any to whom you or your associates have forwarded my information. Delete all of it, in total!

    Business Response

    Date: 11/27/2024

    This issue has been resolved, Ms. ***** has been opted out. 

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow, this company obtained by error my phone number and has repeatedly called me at my law firm phone number over the past week about health insurance assistance. Literally dozens of calls from different callers using different numbers after I have told the callers to stop. Rude and hyperaggressive sales tactics. My phone number is ************.

    Business Response

    Date: 11/27/2024

    This issue has been resolved, Mr. ****** has been opted out. 

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried searching for healthcare providers and put my information into the website "************************" because it was the first sponsored post by ****** when I searched ********** Blue Shield to shop around. After inputting sensitive information and going onto the next screen, the website felt fraudulent to me, so I closed the tab. Within 3 minutes, I have gotten 4 spam phone calls. It has been 16 minutes and my phone is ringing nonstop, currently at 8 phone calls. Please place me on the Do Not Call list, this is incessant.

    Business Response

    Date: 10/15/2024

    RE: ******* ********
    ****************************************************************************
    Daytime Phone: **************
    E-mail: ***********************************


    Complaint ID:
    ********.
    October 3, 2024
    To whom it may concern;  
    We have placed Ms. ******** on the Do Not Call List. We apologize for the inconvenience this may have caused.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:10/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online and searched for health insurance. This business asked for my email and number. After providing this information, I have been bombarded with constant phone calls every few minutes, sometimes from the same person utilizing a different number. I have asked multiple time to be placed on the do not call list but the calls just keep happening, everyone calling is saying that they were calling to process my insurance request. These people running this company are criminals, and they need to stop harassing people, who simply made an innocent inquiry into health insurance.

    Business Response

    Date: 10/15/2024

    This issue has been resolved, phone number has been opted out. 

    Customer Answer

    Date: 10/15/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22401695, and find that this resolution is satisfactory to me.




    Sincerely,



    Jose Melendez

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an online quote and my phone has been ringing nonstop all day. *** submitted request to be removed. *** sent an email to the company and I want all my pertinent information removed from the website and put on the do not call or do not contact list Immediately.

    Business Response

    Date: 10/18/2024

    This issue has been resolved, the customer has been opted out. 

Keystone Interactive, LLC is NOT a BBB Accredited Business.

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