Reviews

This profile includes reviews for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ADT Security Services has 247 locations, listed below.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
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  ADT Security Services

  814 Arion Pkwy Ste 220 San Antonio, TX 78216-2837

  
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  ADT Security Services

  1809 Olde Homestead Ln Ste 103 Lancaster, PA 17601-5957

  
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  ADT Security Services

  47-40 21st Street Long Island City, NY 11101-5448

  
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  ADT Security Services

  5 Marway Cir Ste 17 Rochester, NY 14624

Review Details

• Review fromGrace F

  Date: 09/04/2025

  1 star
  I went to ADT because they were contracted with my new build house and the representative said they are the only available security service for my neighborhood, I agreed as the equipment was already pre installed in my house and I only saw ADT signs in the neighborhood so I believed about being the only one. I was previously with vivint at my old home, loved it 5 star review for them. Upon living with ADT service, a few remarks. The app is completely non-user friendly and the interface was the same. Prices were much higher than I was used to paying for security as well. I recently made the switch to vivint after a year of ADT and got a card to buy out the remainder of my ADT contract. AWFUL EXPERIENCE. An hour long phone call with 50 of those minutes being on hold between 8 different representatives tossing me around because Im sure they didnt want the failed cancellation negotiation on their record. Ridiculous and unprofessional behavior including crying and begging from one of the agents. I kid you not, actual crying and begging for me to stay. Along with 5 minutes intervals of silence whilst she found more offers to throw my way. Once she finally cancelled my contract I was thrown to a completely new agent who had no context of my situation, luckily he was the only to actually give me information and tell me that my contract was cancelled but it will take 3 to 5 days for the bill to be posted for me to buy the contract out. One star for ADT and 5 stars for ******. Thank you ******.

• Review fromAlison A

  Date: 09/04/2025

  1 star
  I'd leave zero stars. We chose ADT because a family friend was in senior sales. We entered into a 3 year agreement. Shortly after having equipment installed, the franchise our friend belonged to let him go and made him sign a non compete agreement (because he was good and they knew it). We no longer had reliable service after that. Our equipment stopped working and any time we reached out for help, we were unable to get anyone to respond. When our 3 years was up, we canceled--they even reimbursed us for that month, which had been on autopay. Then they took it upon themselves to restart an agreement I didn't agree to. 6 months later they were trying to get payment from me. A *** offered for me to pay half so that they didn't send me to collections. And I agreed to pay the half of over 3 payments in July 2024. They sent me to collections anyway for the half they agreed to cancel. I explained to the collections company, showed proof, and since they stopped contacting me, I assumed I was fine. Then April of this year I started getting generic phone collection calls from a different company. I didn't know who they were or why they were calling until about a week ago when they noted it in their message. A year later and they are still trying to get this other half. I will NEVER use or recommend their services. Their equipment and customer service are garbage. ******.

• Review fromDanielle M

  Date: 09/03/2025

  1 star
  So disappointed with their customer service. I have canceled my service buy they continue to charge me over and over again. When I call they explain to me it takes ********************************** c'mon! Any excuse to keep charging me. Also they do not uninstall their own equipment. They told me to call a handyman and throw away the equipment that they are charging me monthly for. Makes absolute zero sense and so wasteful.

• Review fromROSE K

  Date: 09/03/2025

  1 star
  I have had ADT services since 1992. My current equipment is getting worn and I have asked to get a new key pad and was told they sell equipment. I have paid you religiously monthly or quarterly since 1992 and you can't give me a keypad?When I agree to purchasing the keypad and other sensors I am told it will be near $300.00. When I agree to pay that and go under contract, the technician says I need all new stuff and now this total is far more. First of all, the sales person knew how old my original equipment was. He should have told me I needed all new equipment, yet he sold me add ones which technically put everything else in jeopardy. So for 32 years of loyal service I get a bill and a new contract? ADT is not loyal to it's customer. They fail to tell you when you no longer have a landline you are paying them for non monitoring, because it is impossible without cell guard.ADT is a rip off and after 32 years, over half my life, I am divorcing them. I should be reimbursed for the time they could not monitor me. They charged us for services not rendered.

• Review fromCharles d

  Date: 09/02/2025

  1 star
  The worst service ever.. Our home has been unprotected from the account executive *** ******* of writing the wrong address They will captivate your credit card. He never told us we had to be there to download the app after telling him repeatedly telling him we were NOT at the residence.. His boss ***** ***** is equally as useless.. He also said the installer went to our address, yes he did after being lost for two hours at ******* where the installer did go, not to our address.. Our home has not been protected from contract date like they say and still isnt today.. Do yourself a favor and choose another companyAddress still wrong in the computer today

• Review fromJé G

  Date: 08/28/2025

  1 star
  When choosing a home security company, trust should be at the center of the decision. People look for safety, peace of mind, and reliabilityespecially older adults who may be more vulnerable to crime and also more trusting of established brands. Unfortunately, ADT, one of the most well-known names in home security, has increasingly proven that it prioritizes profit over honesty. Instead of protecting customers, particularly those over the age of 60, ADTs sales practices and equipment quality reveal a company more interested in misleading buyers than providing real security.This review will explore in detail how ADT misleads customers, the poor quality of their products (especially cameras and monitoring equipment), the deceptive behavior of their sales agents, and the troubling way the company preys on senior citizens. Based on customer experiences, it is clear: ********************** is not to be trusted.

• Review fromLisa W

  Date: 08/28/2025

  1 star
  The customer service representative wouldnt send out tech to look at our system after it was damaged by a lightning strike. After three calls, they finally send someone out. That person was supposed to send me a quote. Never did. Had to call back. The tech came out again and had the wrong part. We scheduled another appointment of which the tech showed up early. I was on my way home and they wouldnt wait. Refused to come back. Scheduled another appointment. Each time the tech came out, no one called to let us know he was on the way. I took off work because they wouldnt schedule a time that was on my day off. Very dissatisfied with their service. Would not recommend ADT at all!!

• Review fromSam K

  Date: 08/28/2025

  1 star
  It has taken over one year yet ADT has not finished installing my alarm. However, I am paying for the alarm and the service every month.

• Review fromAngela W

  Date: 08/28/2025

  1 star
  The worst company in the world to get alarm service from!! I have literally spent hours on the phone, being switched to different departments that could never figure it out. I was charged twice for canceling my service when I moved, and it took over 2 hours, with numerous calls, to finally speak to someone who could find the bill. After 40 minutes of working on it today, the employee finally found the charge and credited me. I told her she should quit that job, and go home and have a stiff drink.

• Review fromLorra A

  Date: 08/27/2025

  1 star
  I purchased a home in October 2023. I had a sales *** from what I know now is a third party company come in and sell the system. The system has never fully functioned since safe haven installed. Once my contract got moved to adt per the contract I contacted. Adt sent a tech and a month later the sensors are malfunctioning again. I have been paying for a non working system for two years with no credits, no apologies just treated like a liar and called a liar when I filed a complaint on safe haven. I attempted to troubleshoot with adt again after the 9th tech failed to fix the issue and could not get assistance since I couldnt get the cover off the sensor. So here i am stuck in contract for another year totalling 3 years of paying on a non working system.