Reviews

This profile includes reviews for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ADT Security Services has 247 locations, listed below.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
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  ADT Security Services, Inc.

  8751 Park Central Dr Ste 100 Richmond, VA 23227-1162

  
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  ADT Security Services

  18 Clinton Drive Hollis, NH 03049

  
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  ADT Security Services, Inc.

  1811 N. University Avenue Ste.108 Lafayette, LA 70507

  
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  ADT Security Services, Inc.

  5511 Ekwill St Goleta, CA 93111-2361

  

Review Details

• Review fromClaudia C

  Date: 09/10/2025

  1 star
  This is the worst company I have ever dealt with by far. After $900 of system installation, I found out my upload speed was t enough to allow the system to work. When I asked why they dont check that BEFORE they install, I could get no answer. I had to cancel the service and was told theyd call within ***** hours to arrange pick up of the equipment. Its been two weeks of calling (on hold for 20 minutes each time) only to be told to just wait for them to pick up their own equipment. Beware of ADT. And check that your homes upload speed >=50 before you sign otherwise their system does not work!!!!

• Review frompearl c

  Date: 09/09/2025

  1 star
  ADT ripped me off. I was told by the advisor that came to my home that they would install the camers that I had bought at WA ***** after they have installed their products. They did not install my camers I had problems with them I spoke to different people in different offices until I spoke to someone who gave his name as Lawyer. He made an appointment with me. The day the person had to come he called me and told me that he is only allowed to install ADT cameras. They never put my cameras up. Now they are charging me the basic fee plus the fee for the cameras which were never installed.

• Review fromSandra W

  Date: 09/09/2025

  3 stars
  ADT trying to cancel for 2-3 months now first time $:300 the next time it is $700. I am paying for two home security trying to cancel my contract I did not ask them to renew without my permission how can I cancel my contract with them

• Review fromRaul S

  Date: 09/08/2025

  1 star
  ADT are liars, my contract with Alarm360 ended and I signed a contract with ADT for $35 a month and they told me that I didn't have to install a new system that they were going to use the Alarm360 system, when the technician came to connect the Alarm360 system, the technician told me that I had to change the entire system to ADT and they were giving it to me for more than $650 just the door and window sensors, please don't believe these liars.

• Review fromAmbra P

  Date: 09/08/2025

  1 star
  The absolute worse customer service I have ever experienced. They are all argumentative and never have a resolution to the issue. I must have called 10 times for the same issue, of separating the billing for accrued home and work charges. Apparently the request is too difficult. Then when I attempted to cancel work services there's a remaining balance of equipment charges that are owed that not one of the past 5 representatives mentioned. I was considering transferring services to a new work address but adt wants to charge 300+ for transferring equipment when there's a 700+ balance for equipment fees still owed. I paid 100 deposit for transfer, changed our mind, they won't refund the 100 and instead applied it to the account, when it was an equipment fee nothing to do with account. The company holds you hostage and can't cancel even if you're out of contract its false imprisonment. ****************. Do not recommend

• Review fromWilliam A

  Date: 09/08/2025

  1 star
  I bought equipment from adt, didn't have it for a ********* want to return it. They said I still owe money . It was only a one time fee. And I paid that. I want a refund . Thank you.

• Review fromKINYA J

  Date: 09/08/2025

  1 star
  Greetings,ADT sales/technician came to my house on 9-5-2025. ******* V sales/technician was very unprofessional. I was very straightforward and did my homework prior to the arrival of what I wanted upgraded as far as my existing security in place.I inquired about flood light camera , regular camera, door bell camera and keyless entry. ******* T stated my equipment-that I currently have is not compatible with ADT.He did not look in my closet to check anything he just looked at my outdoor cameras. Nor did he check my sensors on all my windows. He was very confusing when he stated that the sensors on the windows can be switched over but the other equipment could not.He stated my equipment was not compatible. I did the soft credit check. soft credit to see what I am eligible for. I was eligible for all promotions that ADT offered.I made it clear I wanted to stay in a certain budget with my payments per month.What made me uncomfortable with *********** is that when he was writing the sales order is that how he can hookup the flood light, however I would have to get a certified electrician to connect the flood light.I feel like the sales/ technician was all over the place and not transparent with his explanation upfront.I was confused and certainly apprehensive on what he was saying to **** explained I was confused because he was not clear and he starts telling me he was the number one sales person in the ****I understand they get paid commission but that is not a good look on ADT for a sales/technician to display that type of behavior. I am a technician not a salesperson however contradicting by saying your supervisor **** ***** authorized you to give me 20% of the overall equipment and monthly fee. Declined to provide his last name. Provided is supervisor first and last name.He made me feel very uncomfortable with the service provided.I was shocked due to I had ADT prior and the service was good.

• Review fromLynn K

  Date: 09/07/2025

  1 star
  I've often noticed unmarked cars in my area, and my cameras have failed to capture any images of them. The most recent incident occurred in August 2025 at 9:45 PM, involving a gold vehicle without license plates. Despite my internet connection functioning properly and the vehicles being within range, their presence feels both intimidating and harassing. I can see individuals inside these cars working on computers.While there hasn't been any illegal entry onto private property without a warrantsomething that has occurred in the pastthese actions can still be perceived as intimidation. The distinction often depends on the methods used and whether they adhere to legal standards and protocols. I wanted to bring this to your attention. My cameras have previously shut down during incidents of robbery and vandalism, which the police attributed to my brother, even though there was no warrant. Today, I feel uncertain about the situation, especially since my brother has the capability to orchestrate such actions due to his connections with authorities.I continue to wonder why my cameras keep shutting down. This issue has been ongoing since 2015, affecting both my Vivint and ADT systems, with the most recent incident involving ADT. Again today 8/7/2025, I was violated and the camera picked up nothing. In fact it said it recorded a vehicle and there was none.

• Review fromHaim S

  Date: 09/06/2025

  1 star
  What a mistake I made with this company. Contestant issues with the system itself. Terrible customer support that just transfer you and keep you waiting. I have this strictly for the cameras(I live in a gated community and dont really need monitoring yet I pay for it) and now my doorbell cam wont work. ADT does nothing but take my money. They wont send someone to fix my issue and when I say I want to cancel they say I need to call back. Stay far away and get a ring system or any other system for that matter.

• Review fromPenny Hartlaub L

  Date: 09/05/2025

  1 star
  Do not, do not use this company. I asked for them to turn my ADT security back on for $31.99 a month. The gentleman who came said that my system was outdated and that he needed to put in a new system. So I told him I had State Farm insurance and he put in that package. Without telling me or acknowledging anything and yes, I guess I did initial something, he put in $3500 of additional equipment and I am being charged for five years $58 a month to pay off that equipment that I did not ask for. I Have not gotten anywhere with this company because all they say is you have a contract. I believe this is elder abuse and I refuse to pay them. So now my credit rating will go down and who knows what else will happen but I cannot pay for something I did not ask for and I cannot afford that.