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Business Profile

Business Profile

ADT Security Services

Burglar Alarm Systems
Headquarters
Multi Location BusinessFind locations

Business Profile

ADT Security Services

1501 Yamato Rd

Boca Raton, FL 33431-4438

Current Alerts For This Business

Government Action:
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

As of April 19, 2019, The State of Kansas, 18th Judicial Circuit - Wichita:

ADT LLC, a national provider of home security services, headquartered in Boca …

Contact Information

1501 Yamato Rd

Boca Raton, FL 33431-4438

BBB Rating & Accreditation

Accredited Since: 3/11/2013

Years in Business: 131

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1.16/5

Average of 611 Customer Reviews

Customer Complaints

3,478 complaints closed in last 3 years

1,187 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 3/11/2013

Years in Business: 131

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

ADT has made the security of our customers our top priority. Today, more than 17,000 professionals in over 200 locations throughout the U.S. ensure that our over 6 million customers stay as safe and secure as possible.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
1501 Yamato Rd, Boca Raton, FL 33431-4438

BBB File Opened:3/14/2002
Years in Business:131
Business Started:1/1/1890
Accredited Since:3/11/2013
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of EF20000449 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF20001034 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF20000622 for this business, issued by Florida Dept of Business & Professional Regulation

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF0001121 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF0001131 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of TC553 for this business, issued by Florida Dept of Agriculture & Consumer Services

These agencies may include:

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399-6500
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • ADT, LLC
  • Cam Connections
Related Businesses
Business Management
  • Mr. Gray Finney, SVP, Chief Legal Officer
  • Ms. Jamie Haenggi, Chief Marketing Officer
  • Mr. Jim Devries, CEO
  • Mr. Daniel Bresingham, Managing Member
  • Mr. Jeffrey Likosar, Managing Member
  • Mr. David Small, Managing Member
Contact Information

    Principal

  • Ms. Tanea Hill, Corporate Customer Relati
Additional Contact Information

Fax Numbers

  • (904) 886-7747
    Primary Fax
  • (787) 775-3884
    Other Fax
  • (904) 646-5261
    Other Fax
  • (402) 596-8070
    Other Fax
  • (402) 596-8293
    Other Fax
  • (856) 642-1588
    Other Fax
  • (972) 488-2252
    Other Fax
  • (309) 685-7161
    Other Fax
  • (561) 988-1923
    Other Fax
  • (954) 428-9965
    Other Fax
  • (972) 871-3310
    Other Fax
  • (561) 625-0177
    Other Fax
  • (561) 640-3858
    Other Fax
  • (503) 469-7110
    Other Fax
  • (614) 771-8598
    Other Fax
  • (732) 346-6203
    Other Fax
  • (865) 769-3526
    Other Fax
  • (954) 926-1809
    Other Fax
  • (954) 926-5207
    Other Fax
  • (954) 665-2923
    Other Fax
  • (855) 891-5288
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Other

Customer Complaints

3,478 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
I originally had system installed in march 2020, since then they said they would put my equipment on flex plan. They took 400 dollars out of my account 4 times thaa wasnt authoritised. They offered me two diff payment plans if i kept their system. Once agreed they then sIaid they couldnt do it. I tried to cancelwith in the first 30 days and they continued to give me run around.i would like to cancel their contract and all owed excused Read More

Desired Outcome

I want out of the 5 yr contract

Customer Reviews

611 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

FERNANDO V

(1 star)

03/11/2021

Buyer beware!! Terrible service, outdated equipment, overpriced, and will not cancel charging you extra even after cancellation. Poorly installed and extremely antiquated equipment. Due to move I had to cancel the service. It seems that I had to give a month notice to cancel so they made me pay an extra month of service in a house that I'm not even occupying. Once again I'm looking at my bank statement 30 days later, and lo and behold I get charged for another extra month way after the 30 days notice. Called and was told by "*****" in customer service that they charge after the fact and that this new charge was for the previous month. I am now paying for services that aren't required 2 extra months. Was going to use in my new house but will look elsewhere!

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
1501 Yamato Rd, Boca Raton, FL 33431-4438

BBB File Opened:3/14/2002
Years in Business:131
Business Started:1/1/1890
Accredited Since:3/11/2013
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of EF20000449 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF20001034 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF20000622 for this business, issued by Florida Dept of Business & Professional Regulation

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF0001121 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of EF0001131 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee FL 32399-6506
BBB records show a license number of TC553 for this business, issued by Florida Dept of Agriculture & Consumer Services

These agencies may include:

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399-6500
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • ADT, LLC
  • Cam Connections
Related Businesses
Business Management
  • Mr. Gray Finney, SVP, Chief Legal Officer
  • Ms. Jamie Haenggi, Chief Marketing Officer
  • Mr. Jim Devries, CEO
  • Mr. Daniel Bresingham, Managing Member
  • Mr. Jeffrey Likosar, Managing Member
  • Mr. David Small, Managing Member
Contact Information

    Principal

  • Ms. Tanea Hill, Corporate Customer Relati
Additional Contact Information

Fax Numbers

  • (904) 886-7747
    Primary Fax
  • (787) 775-3884
    Other Fax
  • (904) 646-5261
    Other Fax
  • (402) 596-8070
    Other Fax
  • (402) 596-8293
    Other Fax
  • (856) 642-1588
    Other Fax
  • (972) 488-2252
    Other Fax
  • (309) 685-7161
    Other Fax
  • (561) 988-1923
    Other Fax
  • (954) 428-9965
    Other Fax
  • (972) 871-3310
    Other Fax
  • (561) 625-0177
    Other Fax
  • (561) 640-3858
    Other Fax
  • (503) 469-7110
    Other Fax
  • (614) 771-8598
    Other Fax
  • (732) 346-6203
    Other Fax
  • (865) 769-3526
    Other Fax
  • (954) 926-1809
    Other Fax
  • (954) 926-5207
    Other Fax
  • (954) 665-2923
    Other Fax
  • (855) 891-5288
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Other

Local BBB

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.