Reviews

This profile includes reviews for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ADT Security Services has 247 locations, listed below.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
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  ADT Security Services, Inc.

  8751 Park Central Dr Ste 100 Richmond, VA 23227-1162

  
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  ADT Security Services

  18 Clinton Drive Hollis, NH 03049

  
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  ADT Security Services, Inc.

  1811 N. University Avenue Ste.108 Lafayette, LA 70507

  
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  ADT Security Services

  1400 Montlimar Dr STE B Mobile, AL 36609-6513

  

Review Details

• Review fromElif M

  Date: 11/30/2022

  1 star
  We have been ADT customers for about 15 years. We recently moved and decided to stay with adt, big MISTAKE!!!First they charged us $808 for early cancellation. How is that early cancellation! Then they refunded us back. When the sales lady was at our house and gave us a price for what we wanted, we decided to yo ahead and paid everything in full. All of a sudden they kept charging our credit card different amounts that end up being $1300. After 4 months the problem is still not fixed. Every time I am in the phone with them they say I will call you back, let me look into it because they cant figure out what they are doing! I have been on the phone over an hour every single time and once they transferred me to 9 different people. The WORST experience EVER!!!!

• Review fromMichael R

  Date: 11/30/2022

  1 star
  Clearly, Im not the only 1 star review here for the same 30 day cancellation policy ADT has in their contract that doesnt explicitly say you must pay for another 30 days after cancelling service. We cancelled after 3 1/2 years using ADT, and were still charged for 4 months of service AFTER cancelling. When I called to dispute, I was on hold for an hour and then eventually passed between 7 departments over 2 1/2 hours over the phone. Each department tried to sell me on transferring services when all I wanted was to confirm cancelation from 4 months ago and receive our refunds. Instead, I was informed of the 30 day cancellation policy that was never explained when signing or cancelling our services. The contract, and I quote, says This Contract will automatically renew for successive thirty (30)-day terms unless terminated by either party at least thirty (30) days before the end of the current term. If terminated, this Contract ends on the last day of the then-current term. In other words, if you cancel within the 30 day subscription period, your contract is cancelled at the end of that current billing cycle. We cancelled 5 days prior to the renewed billing cycle (not to mention as I said before, it was never fully canceled and we were charged for 4 more months) and every person I spoke to during my wasted evening on the phone essentially refused to say they could help and tossed me to another department that put me through the same conversation of explaining the problem, trying to sell me on transferring services, and ended the conversation by saying, in other words, sorry this is not my problem, let me transfer you. I work in a fast paced, customer focused sales career and have never experience customer service like this. They lack professionalism or empathy for customers, and they refuse to admit THEIR errors on your account and do nothing to take care of you as a current or potential customer. In other words, I HIGHLY ADVISE NO ONE USES ADT. EVER.

• Review fromZachary H

  Date: 11/30/2022

  1 star
  This company is Awful. My alarm went off for 4 hours while I was asleep, because we have a new born and use a sound machine. Police never showed up and nothing happened. I called around to ask about new security systems and gave them a chance as well. ADT wanted 5 times the amount as their competitor for the same system and blamed me for the issue. Absolutely horrible customer service as well. Im currently 55 minutes on hold for my 3rd time calling in just to cancel my membership with them because I already went with someone else. Their reason for keeping my on hold is because they recently transferred peoples to alarms from customer service I mean apparently not

• Review fromCarmen Y

  Date: 11/29/2022

  1 star
  I was a ******** customer, I didn't even know ********************** purchase ******** until I had to change my form of payment in August. In October I called to cancel the services. I was told that because I was paid up for the month and I was given a cancellation number. Then the 1st week of November I received an email from ADT asking for $502.87. I called and told them that I had cancelled the account in October. He told me that It was for a second account on my home that was open in June 2020. I stated that i only added a camera on my doorbell and paid $272.00 for installation. He told me he would cancel it because it's a duplicate account and no cancellation would accrue. Imagine my surprise when looked at my bank statement and saw the they had taken ****** out of my account. I called and was told that it was their policy. I explained that I didn't have a signed agreement with them only ********. She told me that she couldn't see the contract and sent me to someone. I called back and spoke with ************************* he told me that they used the existing agreement from the last company. So again I ask how can you try to have clients from ******** to held to the ADT contact that thet didn't sign? Any suggestions?

• Review fromCheryl C

  Date: 11/29/2022

  1 star
  I called and asked for a virtual appointment to show me how to change battery on my siren . The man insisted he would send someone out for free and no charge for battery as well. Asked him several times and he said yes. Today they came, called me and said there would be a charge if he put it in. I said then I don't want it. I will do it myself. Then I find out I am being charged $59 for an assessment fee because I set up an appointment and then cancelled. IF I had made an appointment for him to come out,would i have told him no? I will not pay for this charge because I was told it would be free and was not told there would be a charge before the gentleman left.

• Review fromKaren A.

  Date: 11/28/2022

  1 star
  My alarm system has not been working for several months in April I called my credit card company and had them stop letting the payment go through because the system was not working.Even after the card was canceled they continue to bill me for a system that has not worked. I have called customer service several times have been on the phone over an hour each time they will switch you to operator one day I went to three operators . I asked them to cancel my service and asked if I could talk to a supervisor I'm going to quote what the operator told me she said if I have an issue to write a letter to corporate. They did not understand that the system has not been working and they continue to charge me. I have been with ADT for over 5 years. I have dealt with many services through my years, they have the worst customer service I have ever doubt with. I tried again to cancel this is the end of November to make sure I did not get charged for the month of December they told me no matter if the system was not working it is pending and I was still going to get charged for the month of December. I am so frustrated with this company. They also inform me that they would send my bill to the creditors again for a system that has not been working for over 6 months.

• Review fromken f

  Date: 11/28/2022

  1 star
  I join together with the others who've been dissed by ADT. The company I signed up with 20 years ago has changed. I can not get any customer support. If i do wait and hour or 2 to speak with someone the call will invariable will disconnect. I never had this problem years ago. No customer service is a deal killer AFAIC. Horrible waste of money!

• Review fromRhiannon C

  Date: 11/27/2022

  1 star
  Garbage. DO NOT GET. Vendor SafeStreets came to our door. *******************, the salesperson, lied. We asked, What happens if our financial situation turns and we can no longer afford this monthly payment? He said, *** never had that happen before. My husband said, Pretend were your first. He said, Then theres a 6-month money-back guarantee. But you gotta give us 6 months. Not once did he mention that this money-back guarantee is only for technical issues. We took him at his word. Obviously, you live and you learn. We will never take a salesperson on his word and make sure we get it in writing. After calling ADT to cancel, they had no idea what money-back guarantee we were referring to, and they took no responsibility for the SafeStreets salesperson, as theyre not affiliated with their company. So ADT uses them as a vendor and takes zero responsibility for how they represent their company. Given that we were locked into a contract, we tried to make the best of the service. However, everything just became too difficult and annoying to access. The ADT app never notified us of movement via the backyard camera. The panel would malfunction due to wifi issues, but when we'd try to access the panel, none of the passcodes we ever set up would work. And the panel doesnt tell you that you entered the wrong passcode, it just defaults back to the home screen. So wed try the User 1 passcode, User 2 passcode, verbal verification passcode, and other passcodes, over and over until we gave up. This happened multiple times, even after calling ADT to reset passcodes, it would still not give us access. We were fed up. We chose to cancel under their standard terms, which is not the money-back guarantee, but instead having to pay 75% of the remaining 3-year contract. Wed rather drop an entire months mortgage payment to no longer be linked to this company than continue to pay monthly for the service. Not satisfied with ADT, SafeStreets, or the business they engage in together.

• Review fromDebra P.

  Date: 11/27/2022

  1 star
  In September of 2022 I sold my house and was told by ADT the new homeowner could take over the contract. On October 5th they took $414 out of my account for the equipment. I was told by ADT that after 2 weeks I would be sent a check for that amount when the account was in the new homeowners name. The new homeowner did have the service connected. ADT will NOT reimburse me stating I owe for the equipment. Had ADT been honest upfront I would have taken the equipment with me. I paid for equipment and do not have it as the new homeowner has FREE equipment, THANKS ADT for all of the wasted time on hold (about 10 hours total) with multiple people telling me different things. Now it's "POLICY" that I pay for the equipment. TRAIN YOUR PEOPLE TO ALL HAVE THE SAME INFORMATION SO CUSTOMERS ARE NOT PROVIDED WITH MULTIPLE STORIES THAT ULTIMATELY HURT YOUR SO CALLED VALUED CUSTOMERS!!!!!!!!!!!!!

• Review fromJackie C

  Date: 11/26/2022

  1 star
  There customer service is horrible you wait on the phone for more than an hour for assistance and get no where.