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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered compression socks paid $14.99 05/12/2023 received socks. 05/26/2023 company took $37.57 out of my bank account , called company left multiple messages ,no return phone calls Unaware what this charge is for want a refund of said money.cant reach on website either. support at backsoultions store .org goes directly to BBB site Thank you

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rec a fraud alert on my bank card for $37.57 from this company. I've never heard of this company, nor have I ever placed an order with them. I had to cancel my debit card and issue a fraud alert. This company seems to be obtaining peoples credit card info and using it to charge their accounts. I demand the money be refunded and an apology issued. I will be filing charges of fraud against them as I NEVER had contact, orders or dealings with this company in my life. They have somehow obtained my cc info and used it for fraud.

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8, ***************************************************************************** socks to aid in health issues but to pay shipping of $6.95 only. I received the pair of socks and was debited the agreed upon amount from my bank account. On May 22, 2023 I was charged, without my consent, an additional $37.57. I called them *************) on May 29, 2023 to enquire what the charge was for. I was told by a lady named, *******, that she could not find my order and needed my credit card info. I didn't feel comfortable giving that and ended the call. I looked through my emails to find a different phone number and called the number from the email ************* this is supposed to be the marketing director, *************************) on May 30, 2023 and spoke to a man named *****. ***** refused to give me him employee ID number or his last name with which to identify him with. He also refused to transfer me to ************************* and informed me he was working from home. He looked over my order and said the $37.57 was a monthly charge that I had agreed to. I told him I had not agreed to that and had the proof as when I placed the order I had grabbed a screenshot of the transaction and nowhere did it tell me I was signing up for a monthly subscription. He said the subscription was to receive 50% off their other merchandise. He said he would be the refund request through to their accounting department and I'd hear from them in 3-5 days. I did not receive that email from accounting and now no one answers my calls when I call back. As a matter of fact the only email I received prior to me calling them on 5.29.23 was the only from ************************* thanking me for my order. Nowhere in that email does it speak about the fictitious monthly subscription. I have the emails and screenshots to prove what I am saying.

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $37.57 in April 30th and May 30th for a VIP Membership subscription that I did not authorize. THIS COMPANY IS A SCAM!! They trick you to buy the item for $6.95 but neglects to tell you that you are signing up for a VIP membership. The mention the membership at the bottom of the page which is after the submit button. So if you click submit before scrolling all the way to the bottom you will not be aware of the $37.57 monthly membership charge.It appears after Yes! Send Me My Sock! option, so if a person clicks on that to proceed/complete the order without scrolling to the bottom of the page the person is completely unaware of the subscription. Consequently, individuals who do not scroll to the end of the page remain uninformed about the existence of the subscription. This practice is highly dishonest and extremely deceptive and clearly demonstrates their unscrupulous/unethical conduct to deceive the customer. They also state that ************************* sends an email to make us aware of the subscription. That is a flat out LIE!! I never received an email from him regarding the subscription but continue to send me marketing emails to buy something else. Although I have already unsubscribed to receiving emails from them.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a kneed brace that advertised to pay shipping only for $6.95 on April 21, 2023 and I received the brace about 3 weeks later. On June 5, 2023, the company charged my credit card $37.57. I did not authorize this charge and nothing on the website said I was signing up for a membership or monthly charges. I went to the website but it shows nothing but the same advertisement to get a free knee brace and pay shipping only. I am disputing this charge and asking for my money back.

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee compression brace from backsocksleeve.com. I checked my bank account and noticed that an additional ***** was also taken out. I did not approve anything for ***** I have emailed the company and have not received a response. I noticed that other people have had this same issue. I also told them I would be contacting the attorney General if I do not get a response back asap. If you could help me at all or direct me to someone that could help I would appreciate it so much! My e-mail is: ************************ My address is: ***********************************************************Phone number: ************. I hope to hear from you for any advice. Thank you for your attention to this matter. ***************************

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered akner compression brace on 6/2/2023 with my debit card,I erased all information because I had changed my mind because of all the charges when they said **** shipping and handling only,but I was charged,14.99 for an order that was supposed to be only****,I don't want or need them scamming me out of my money,charging my debit card for anything else, now they are sending me messages saying I didn't finish checking out when clearly you took my money

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a knee compression brace from Backsockssleeve ************ which was free except S/H of $6.95 which was deducted from my account on May 21, 2023 and now pending is a charge for $37.57 due to be deducted Monday June 5th tried calling with no success! These people are scammers!

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-22-23 I ordered a "no cost- pay shipping only" compression sock. I did agree to be "contacted for marketing and customer review of product" I did NOT agree to any further purchases or subscription service. They attempted to charge my debit card on 6-2-23 for *****. My bank declined the purchase but now I will have to update all my auto payments to reflect the new I formation because obviously BACKSOCKSLEEVE.COM is not worthy to be trusted with my card information.

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a knee brace whcich was delivered and since that time I have been charged monthly for $37.57.The offer was to try the brace by paying shipping fee of $6.95.

    Back Solution Store is NOT a BBB Accredited Business.

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