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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Back Solution Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately too was scammed by this company. Was offered compression socks with only shipping costs. The quality of the product is less than satisfactory and did not even fit. Upon trying to return them I was told that since I only paid shipping cost it wasn't necessary. Then on 10/6/22 my account was charged for ***** I did not approve this. This company as a is a scam and I would like my money returned!!. They must be stopped!

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August I bought 1 pair of compression socks,now in September and October they have taken ***** each month I have called and ******** are busy and no return calls.i want my money back and no more taken.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free pair of socks in August. Paid under $7 for shipping and handling. Got the product in good condition and timely. Just noticed that my card was billed just under $25 in September and October. I contacted the company asking them to stop, and return my money and they refused, but did state that they would not take anymore. A membership fee for the ability to buy their over priced items is what they were charging me for. A technicality hidden in their terms of use policy. They allege that they emailed me concerning the end of the "free access" but I had given them my trash email that I do not check often. Which most people use for advertisements and deals, because you normally get spammed once you try a product.

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one pair of compression socks for only the cost of S&H, $6.97. Now almost two weeks later I still do not have my socks and they have debited my account for another $24.97. I have not ordered anything else and expect a refund!

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 09/12/2022, I placed an online order for merchandise from BackSockSleeve.com. The total for that purchase was $6.95. On this date, while reviewing transaction on my account, I discover that on 09/25/2022, this company submitted another transaction in the amount of $24.97; however, I have not received any additional merchandise from this, nor did I approve future purchases when the order was placed. In doing some research on this company, apparently, this seems to be a routine practice of the company. This is an unauthorized transaction for which I will be filing a dispute with my card company. They list a Statement Reference No. of ************

    • Initial Complaint

      Date:10/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to pay shipping of $6.95 but was charged $14.97 instead. Terms state you may cancel within 14 days, but the phone number is never answered and sometimes goes to voice mail, but no one ever calls back. Was charged $24.97 14 days after original charge. Also the website only offers products, no where to cancel or dispute charge. Bogus company.

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on pair of socks and then nothing else. I just was debited ***** out of my account and I would like a refund as I didn't order any more of this product.

    Back Solution Store is NOT a BBB Accredited Business.

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