Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Back Solution Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i stupidly clicked on an add for socks for the payment of $6.98 for a pair and never got them but with covid and all didnt even think about it but i am currently buying a house and looking at finances and they have been charging me ***** a month for the past 6 months.

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The address on the envelope that I have is ****************** *************************************** The emails refer to them as: backsolutionstore.org So I do not know if you have the right store in your listing.I saw a ad on ******** for some socks that could help with plantar fasciitis. They said they had a guarantee. So I ordered a pair. I got a email on Sept, 1st 2022. # ***** and was charged $59.69. I got them and there was more than what I wanted and they did not fit me. I sent them a email on Sept 12, 2022. I told them I wanted a refund. I got a email saying they were working on my request. Next email on Sept12, 2022. they told me they won't. I will enclose the emails. I saw there is a **************************************************************** with the product to send it back to. They have now charged me again this month for $24.97 and I have not even gotten anything. I just want everything refunded.Sincerely, *******************

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like the other complainees filing reports against this company. I paid the $6.95, the only required amount to try out their socks. No where did it state there would be a recurring charge of $24.95 or did it state I was signing up for some membership. I've been charged $24.95 in September and October without my authorization.

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of September, I saw an ad on you tube for a "free" pair of compression socks. all I had to pay was $6.95 for shipping and handling. I ordered them and the socks arrived about a week later.On October 3 there was a charge to my checking account of $14.92 from "backsocksleeve" and then on October 17 another charge for $24.97 from the same company My. attempts to contact the company have been unsuccessful.I think that this is a fraud and a scam and must be investigated. I also want my money back.

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the socks for **** they was free just paid shipping than I see a charge that just showed up for ***** I did not authorize this and or anything to be taken out period I want my money back

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/6/22 I purchased online a pair of compression socks for $6.95. When I ordered the socks they were advertised as free and I only had to pay shipping and handling which was $6.95. Never did it state or display ANY information that it was a membership fee of $24.97 was required. I did not sign up for this and so far two(2) payments of $24.97 has been taken from my account. I have called incessantly and left several messages to the number provided only to get a recorded voicemail message to which I have yet to receive a response. I have contacted my bank to stop payment. This business appears to be a scam. Please investigate and shut them down. Thanks.

    • Initial Complaint

      Date:10/19/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a FREE pr of socks if I paid s&h of $6.95. Today I was charged $24 .97 for ********** membership. Would never have ordered the socks..which don't work! There wasn't any mention of recurring monthly fees and they will not answer their phone.

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 3, 2022 i ordered the socks from Backsockssleeve because it was free just pay shipping and handling then mycredit card was charged on the same day ***** and ***** then 24,97 and now another *****. Never did i agree to join a membership account as this has always been my practice. Im on a fixed income and am not able to afford luxuries like these. Tried calling the number ************ and no answer just leave name and phone #. No one has called me back. Submitted disputes with my credit card. This is terrible that businesses like this are allowed to scam people.

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-13-2022 I was charged $25. I have not purchased anything from this company except for a pair of compression socks that were advertised for $6.95 that I paid for and received. I have not purchased anything sense then costing $25. *** tried to contact the company but I receive no answer and the website does not work. Backsocksleeve.com

    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a sock from them for my neuropathy. They charged what they said they were going to. That was 8/29/2022. I received it without a problem but since then they have been taking money out of my account. No way to reach them / not getting back to me. So far they have taken about $100 in increments since then. I am going to have to talk to my bank and spend money to have them not approve these charges that keep coming. I hope that people read these comments and not get from them.

    Back Solution Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.