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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered compression socks on April 17. Charge of $14.92. On April 28, they charged me $37.57. On May 30, charged another $37.57. I inquired about the charges, and they said I signed up for an automatic subscription. I did not. There was nothing about an automatic subscription. I called again on June 2, and was told that I would not be receiving any refund. Future calls resulted in being blocked, and I was not able to contact them. This is a scam.

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back sock solution is charging me $37.97 a month for a subscription that I did not make. I sent a photo of one transaction but I do not have anything for the other transaction. I just want my money back

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was getting a knee compression sleeve for the cost of shipping and handling. What I failed to do was get every aspect of the email they sent me, in fact, I didnt realize they were sending me an email and deleted it because I thought it was spam. In that email I found out there was a drop down arrow that explained terms and conditions saying that I was signing up for a subscription. I payed $82.09 for that sleeve before I realized what was going on. Not only do I have knee issues where I thought the sleeve would help me, but then I got ripped off for $75.14. I am so mad, that company should be shut down!!

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased these knee braces on 4/17/2023 where you only have to pay for shipping, which we paid $14.92. There was no indication of any type of subscription on the promotion. On 4/30/2023 our account was debited for $37.57, this charge is being disputed with our Bank. Today 6/1/2023 I received another Fraud alert on this company for trying to debit our bank again for $37.57. This charge is showing pending and our bank has been informed.

      Business Response

      Date: 06/14/2023

      We do not have an account with this name, email, phone number or address. What email address was used on the order form and what name was the order placed under so we can check and make sure they are canceled?

      Thanks.

      Customer Answer

      Date: 06/15/2023

      the email address used is:  *************************** The vender sent us three emails saying the card used was credited back to the card used, however that card was shut down.  We informed them of this action and asked for two refunds be sent by mail.  We did received one refund for the first disputed charge back on April 30,2023, however on June 2, 2023 they charged our account again for the ***** and we have not gotten a refund for that disputed charge yet.  ********* is still working on both disputed transaction.  

      *****

      Customer Answer

      Date: 10/26/2023

      I have not received the other two refunds as of this date. Me bank Ally did refund all  to me but only one refund came from the company. 

      *****

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife saw the ad for Back Sock Sleeve on ******** stating that the initial purchase would be for one sock and only required a $6 S&H fee. She did not see anything about a subscription. I am fully aware the business will claim that it was clear and plain but had it been, my wife would not have placed the order.A couple weeks later, we find the subscription fee of $37. A week or so after that, we received the one pair of socks. We went looking for a way to unsubscribe but when we went to the website, all that is there is Please publish your site to go live.I received a notification today that they have pulled another month subscription fee with no way to unsubscribe.I accept that we have lost the $70 these people have stolen from me. I want others to know to NOT trust them and that this is a scam. I will be posting this to ********.Finally, the joke is on them because that account now only has .37 cents in it. Good luck stealing another month from **.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $6.95 for shipping on a free pair of socks. I was just charged $37.57 by this same company for no reason. I see in other complaints that this is for a membership of some sorts but I did not agree to a membership. I have reached out to my bank to dispute the charge and I have reached out to this company as well but it is a Sunday so I am sure if I hear back, it wont be today. This is a complete scam.

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product for $6.95 the end. I just looked at my bank statement and was charged $37.57 from my account. I did not purchase anything more from them. I see now unfortunately there are many complaints about this company. The only option at this point in order to not get charged anymore is to cancel my debt card and have a new one issued. I want my money back sent in the form of a check.

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not know why I was charged $37.57 on May 6, 2023, for something I never ordered or received. I wish to be refunded the money and do not want my credit card used again by this company. I have never even heard of BackSockSleeve and I do not want to do business with them again.

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March of 2023 I ordered some compression socks for $6.95. I just checked my bank account and it says they're charging me $37.57 for a monthly fee to belong to their account. I called him and said I never wanted this they said then you should have called us back in 14 days it was on your initial order. I said I never saw that and he said well it's it's valid. I told the man thanks for scamming me. This is ridiculous businesses get away with this

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all they sent me the wrong size then when I told them about it and I told him that I just didn't want to go through it anymore just send me my $75. They told me that they did not do that that they would give me a percentage off and for me to keep them and to sell them to someone else. And I told them no then they told me well they sent me this email that I paste it to the bottom showing you what they said and I don't think it's right. And I just happened to look on the internet and they have so many complaints against them somebody need to do something about these people for beating people out of their money. I am on a fixed income I am a disabled vet. And I don't have money just to give away. I was trying to get some compression socks that would help me out. But I guess that's not happening I'll have to go to the stores locally from now on. Could someone please help me out thank you have a blessed day If the 50% and donating them is not for you, then return to:Back Solution Store ********************************************************************************* Keep in mind we do not pay for shipping and there is a 20% restocking fee.Please make sure the name the order was placed under or the order number is visible on the return. Also let me know if you are willing to accept a 50% refund.

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