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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged a subscription when none was authorized. When brought to their attention they stated and email was sent but I have no records of it. Asked to be refunded & they stopped communicating with me.

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see this has happened to others where this company signs you up for a vip membership and charges your charge card. By the time you find this out they will cancel your membership but offer no refund. This is a very sneaky way to get people money. I was going to order for a friend but website sent down in the middle of me deciding on ordering. I didnt even know an order was processed until I received a package from *******. When I received my credit card statement and saw this charged I called and was told the same they will cancel going forward but offer no refund. I cant use the item and my doesnt want them.

    • Initial Complaint

      Date:05/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free compression sock from ****************** and now they keep charging me 24.95 each month for nothing

      Customer Answer

      Date: 06/01/2023



      Better Business Bureau:



      Yes I heard from the company and they took care of it apparently they do this on a lot of people although they refunded one month payment back to me and canceled my account so I am okay with that thank you 



      Sincerely,



      ***** ******

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered free compression socks from backsolution store via FB ad. ad indicated shipping charges only. I was charged shipping of **** for that pair of socks on 1/23/23. I recently noticed unauthorized charge for $37.57 on 2/23/23. I contacted backsolution via chat 5/3/23, they claim I agreed to a free trial & subscription. I did not check off any agreement of terms and conditions for any subscription. I did not receive any product other than socks which I paid shipping for as agreed. I was told in this chat that the *** sent email reminding me of the 14 day trial. I asked what email address that came from but they did not answer. They told me via chat they would cancel and refund me. I received an email stating my subscription (which I never was aware of) was cancelled and I had been refunded $37.57. Initially thought refund was satisfactory response however I had 2 more unauthorized charges of $37.57 on the following dates: 3/23/23, and 4/23/23. I responded via email same day&received automated reply stating they will respond in 2 hours. They did not. I reached out via chat and received an automated reply. I emailed again on 5/9/23 asking for refund of additional $75.14 or would contest with credit card company and file BBB complaint and I did not receive a reply. I tried chat again and did not receive a reply (other than automated indicating I would receive an email). The automatic email response from back solutions states they will reply in 2 hours. It has been 13 days and 7 days respectively. Today 5/16/23 I called ************** from the statement, repeated my concerns & asked for full refund. This time I was told that I received multiple emails from them reminding me of a free trial. I did not. search of my inbox (in which I do not delete unread messages) shows only 1 email from them on 5/3/23 regarding the (partial) refund and the automated reply same day. I need a refund of these unauthorized charges. Thank you.

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is charging my account ***** monthly without any purchases on my part I have called left messages and no reply

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1, 2023 I placed an order from BackSockSleeve.com. Ad said item was FREE! So I placed the order and requested express shipping in the amount of $14.92, which I paid through my credit card. On March 17th I then got charged for $37.57. Another charge on April 17th for $37.57 appeared on my credit card. After leaving my phone message several times, I was finally advised that I had signed up for a VIP Membership!!! Which I clearly did not and I did not receive any product for the two charges of $37.57. The details were hidden and not clearly visible. What a rip-off!!!! How can I receive a refund in the amount of $75.14????? Thank you for your assistance.

    • Initial Complaint

      Date:05/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a product from company and was charged twice at a higher price and need to be refunded back.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2023 I ordered a knee brace from Back ******************* and now they are taking out of my bank account monthly for something I did not order. I want this to stop before I contact the law enforcement of my state.

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I looked at an ad on ******** about the knee sleeve that said free pay only shipping and handling **** and two weeks later they taking 37 dollars and some change out my account I never signed up for nothing being taken out my account

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, 2023 my debit card was charged $6.95 for a knee brace I ordered from backsocksleeve.com (ad said free compression knee brace; $6.95 was for shipping/handling.) I received the knee brace, but then on May 10 I saw a pending charge of $37.57 from this company. I called them and they said they would cancel the charge. Today, May 12, the charge went through; I called them again and they said they would review this charge and if not legitimate refund it in 3-5 business days. However, I see many, many people fell for the same scam; is there a way to get my money back?

    Back Solution Store is NOT a BBB Accredited Business.

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