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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 336 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billing me $37 for unspecified reason and did not wish to join or commit to monthly payments. Falsely offered compression knee wrap for *****. I was not made aware of any automatic enrollment and they took ********************************************************* again. I have contacted them via email for refund. Deceptive practices.

    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased socks from them now they've been charging me $37.57 every month starting in April every 11 the of the month. they said it was for a membership . I didn't join anything I just bought socks ok want my money back. They are a scam I live on a fixed income every month. They've been charging me since *********************** money back this is s to illegal isn't it.please help me.

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of 1st transaction appr June 15, 2023.I was ordering a Free Knee brace for my 91yr old mother. Shipping was $6-. I gave them CC info for this. Then they tried to Upsell me before I exited the site. I said No to everything. I never got the Knee brace. Two weeks later they say it was sent and returned. So I updated my address. Then I noticed I hand a 2nd charge from then on my bank statement around 7/3/23 appr.I sent them an email inquiring about this and was told. I signed an agreement to be a VIP member charged a monthly fee at $37.35 which they charged to my account. There was no agreement on the website about this or I would have Stopped the Order!I asked them for a a refund and they said they canceled my membership but would have to seek approval for a refund in 3-7days. I just received the knee brace on 7/6/23 and the address I gave you was from the ****************** in Fl.I want a Refund from this Company and for them to Stop misleading people. They need to do business with Integrity and moral character. I will Out them on *********************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knee brace on 2/27/2023 for $6.95. I have since been receiving subsequent charges for $37.57 each month. I called the company and they told me that my purchase had a condition that I be enrolled in a VIP membership. They agreed to cancel the "membership", but, when I asked them for a full refund (4 payments) they said they will have to speak with "upper management" for approval. I have received no goods or services in exchange for these payments.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a one time item in May of 2023 for $6.95 and since have been charged $37.57 in June and now again in July I need this to stop I did not approve these transactions and will be contacting my bank and who ever else that is needed to have this stop being taken from my account. I have noticed that im not the only one that this fraudulent thing this has happened too. I would like a refund for the $37.57 that was taken out in *********** and have it no longer be taken.Thank you,*********************

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially purchased a knee compression device from this company. Price was $19.95 to the best of my memory. Product was totally useless for me. Shortly thereafter, my health was in turmoil and I didn't notice the monthly charge of $37.57 on my credit card. When my wife did notice the many months of charges she contacted this company to stop charging me and to refund the fees already collected. She was assured that this would be processed. Never received the refunds and I noticed on last month's bill that the $37.57 was still being collected. My wife again contacted them this week, and they said they would refund one month only and stated that they would stop the monthly charges. I also contacted them today and had no success in getting them to refund the many months of charges. Apparently, this is a very common issue with this company. They sell inferior products and slap on this monthly charge. If not for my health issues, I would have addressed this as soon as I saw that first charge. I will contact my states AG as well as the ************************** if you cannot assist me. I don't really know if that is within your capabilities.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a knee brace and only had to pay S&H on June 17 for my husband.The end of placing the order kept on stopping so I had to close it down and restart. Before doing that no screen did I see that in 14 Days I would be charged $37.57. which turns out to be a membership fee.I contacted them to cancel and ask for a refund.they did cancel,no refund to this point.continue to say it's within terms. I sent them copies of the email that's in my Spam folder and they continue to call me a liar. The brace doesn't even fit. I can't return it because it's a promotion,I can exchange and pay towards a larger size. I contacted support who constantly for hour or so went back and forth with me over the "terms" that I never seen.Bottom line Ordered product that shouldn't have on June 17th.July 1st, $37.57pending charges to my account. It cleared on July 2nd.I found the email they tag told me was sent in my spam folder, there an 800 number at the bottom so I called,once I gave my email address,they knew all about what was going on. And they would take my information has been sent to management for review. the one thing is you can't lie about the days from June 17th to July 1st is 14 Days. I called to cancel as soon as I knew of this. The membership fee came out on the 14th day, actually 13th day. Because it was pending July 1st. The Brace doesn't even fit but no way am I having any more dealings with these people. I'm done with them. I would not have even got the brace had I seen there was a membership in 14 Days. I was told it would take 3 days or so for ***************** to review,then I noticed a message Sunday that they have reviewed my account and basically said no.Thank you

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of backsock sleeves pd $6.97 for s+h about a month or more ,now I just got a trans action on my card for $37.57 for a subscription I never wanted I just want it cancelled and my money returned

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/18/23, i paid $6.95 for a compression knee brace. On 7/2/23 i was charged $37.57 on my credit card for a subscription membership which I did not order and was not part of my original purchase. I contacted them and they said they would refund the charge.

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went on the website and decided to buy the knee sleeve at the " pay only shipping special $6.95 . I put all my credit card and address info in and the order would not complete. After trying about 6 times I just canceled my order. 4 days later I received the knee sleeve. That is odd since my order canceled. But somehow they were able to charge my card $6.95. So I accepted it. Then I received a text from my credit card company for an additional charge of $***** on 6/20/23 , I told them I do not authorize this charge so *********** canceled my card for fraud charge and is sending me a new card. So now every 3 days I get a text from Capitol one about a new charge for $ ***** and now on 7/02/23 backsocksleeve.com is trying to charge an additional $22.54.

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