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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 336 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee brace for free except for s&h charge of ****. I was billed ***** on 6/23 and ***** on 7/22 without my authorization. Please help me to receive a refund. I do not want nor did i authorize a monthly charge.

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to an email that gave a free pair of compression socks for a minimal shipping fee. Buried in the small print was a "membership" of $37.50 for nothing that I am aware of. For 6 months this company has been taking the money from our account. I called and was told that I agreed to this. Unbelievable. This is a scam. I am certain that if the records of this company were monitored that would be brought to light. The socks provided were cheap and ineffective - laughable, in fact.

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complain is concerning unauthorized and/or unexpected charge of $37.57 that I signed up for what I thought was a free compression Knee saver which only have to paid the shipping for $6.95 that was it ! But after few days I discovered additional unauthorized charge on my credit card like a membership of the $37.57.the first time I call in complain they cancel the membership and I was told that the refund have to be request and that will be an answer in 3 days but they never did so I call many times again and my Phone was tracked and hung up so I decide to call from my friends phone and I spoke to them and I was told the my request for the refund was decline they was very rude and nasty to me this people are scammers I need your help to resolve this case and many from this fraudulent people.

      Customer Answer

      Date: 08/08/2023

       
      Better Business Bureau:

      I just want to let you know that my credit card company Spock to the merchant and mede them pay me back my money $37.57 It was credited to my account .
      This mean that you can close the case
      Thank you for all your help.


      Sincerely,

      Harllet ******

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Backsocksleeve.com charged my cc $6.95 on 7/3/23 for a kneebrace which I agreed to and received.They then charged me an additional $37.57 on 7/21/23 which I did not approve.They're phone no. is for another business and I am not able to get intouch with co.p

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee brace for $6.95 on 6/29/23. I saw no fine print saying they were going to debit my card for $37.57 in the future, which they did on 7/13/23. I called them and expressed my displeasure re this debit & how I have knee pain & am almost broke, etc. The agent said my acct would be under review & that I should call back. I have been calling and every time I get in their queue, my call is dropped, ie they hang up on me.

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have taken $37.57 outif my account. On June ******* and July 12 2023. I want my money back.

      Customer Answer

      Date: 08/08/2023

       
      Better Business Bureau:

      They have refunded my money  

    • Initial Complaint

      Date:07/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After reading the reviews, I see this company has been victimizing others much the same way they did me. I purchased the knee sleeve for ****. I was then charged *****. They are obviously using deceptive practices with their membership. They should be shutdown. I had to cancel my credit card and open an investigation with my bank. My bank has agreed to refund the ***** pending their investigation. All these testimonies are obviously a pattern of criminal behavior and this company needs to be stopped ASAP! Thanks BBB for all you do to protect consumers!

      Customer Answer

      Date: 08/08/2023

       
      Better Business Bureau:

      The business reimbursed me after I called out their staff for engaging in deceptive criminal like behavior. They tried to say they sent me emails that my trial period was about to end and the membership fee would be withdrawn from my account. The evidence they provided of that email wasn't time/date stamped. I called them out on that and sent them a screen shot of what comes ** in my email when use my emails search tool. They reimbursed me the next day. Thanks for following up. Stay after them they are unethical and need to be stopped!  

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They advertised on FB to try these socks only pay shipping and handling and then give a review ( which I did) I did NOT subscribed to anything! But yet they ( like Im sure many others) are taking $37.57 since April which I didnt know till today when my bank notified me. Ive stop the card and my bank card fraud is trying to get me reimbursed. They need to be shut down! Please help

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/28/2023 I purchased their compression knee brace for free and agreed to pay only shipping in the amount of $6.95. Then on 07/12/2023 I was charged on my card $37.57. Their was nothing in their ad disclosing that I was signing up for anything else or would be charged anything else in the future. I received no emails or other correspondence that I was signing up or agreeing to anything else. In July of 2022, the BBB contacted them regarding their advertising practices and the company has yet to respond yet continues to scam people.

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm 78 years old and on a fixed income, and wanted to try these socks. What I did not know was these people where going to sign me up for a monthly payment that would never stop.

    Back Solution Store is NOT a BBB Accredited Business.

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