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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of compression socks as a promotion frombacksocksleeve.com for $6.72 on Aug 2.It then was charged $37.57 today and luckily got a fraud alert from my bank. This was NOT an authorized charge. They also said it was a monthly recurring charge...that was news to me. Who has has a recurring monthly subscription for socks? Really? These are medical socks I ordered for an older person. This is clearly a predatory process where they are preying on people they think are gullible. I called them and they sounded like offshore foreign accent, and said they could not refund...that had to be "approved by higher management". Sounds super sketchy. They need to be stopped as they are clearly targeting people with health issues and potentially elderly who may not be as tech savvy. Shame on them!!!!

      Customer Answer

      Date: 09/01/2023

       
      Better Business Bureau:


      Thank you for your email.
      The company did refund the money, only after I told them I had contacted them and as per
      your complaint form, that I had indicated I was "willing to talk to the ************ am concerned however, that this predatory company will continue this practice, and bill unsuspecting people, for goods not ordered and "fine print" about joining their 
      "VIP" service...for discounts. And a reminder, this was an order for socks! There were MANY complaints about exactly the same issue I had with them online.
      They are definitely not carrying out good business practices and were not going to refund my money, until I used the threat of contacting BBB.
      Thank you for trying to pursue this issue.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knee brace just cost Shiping from them now they've been charging me $37.57 every month starting in August 12th of the month. they said it was for a membership . I didn't join anything I just bought knee brace. ok want my money back. They are a scam I live on a fixed income every month. They've been charging me since *********************** money back this is to illegal isn't it.please help me.

    • Initial Complaint

      Date:08/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the socks in April which were supposed to be free all i had to do was pay shipping.. For the last 3 months they have bn charging my card different amounts I guess they didnt think I would notice it I paid ****.95 shipping ********** a still charging my card!!!!!

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated charge of ***** every month for a product Im not getting.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee sleeve from this company for $6.95 plus shipping it was received. On Sunday July 30th I got up to find 6 charges total on my checking account in the amount of $37.57 totalling over $225. I immediately called the company. ******* tried to convince me I subscribed which never happened. Nor did she believe I had 6 total charges. She told me I enrolled , I denied it, I asked for a refund, she told me management had to approve it. It's now Tuesday 8/1 no response. I write to support, they deny they charged my card even after I sent screen shots. Still no refund, same story....she told me no refund I enrolled...basically too bad. I will pursue this with a formal complaint to the **** I want all $225 refunded back to my card as it's been debited from my account

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a fraud. There are so many complaints already about the same scammer. They selling a knee Brace to pay only **** and then they charge again ***** when I call they said it was a subscription. So I called and they cancel the subscription that I didn't authorize. But I want my money back this company is so dishonest but I'll *** them to small claims. Or who ever I need to talk to get it back. I got a email with a picture that they said is a subscription. The Pic doesn't show any subscription, neither is *****

    • Initial Complaint

      Date:07/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought compression socks that don't compression and now they are charging my account *****, which is beyond the agreed upon purchase price

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unaware of there being a monthly fee I would be charged. I did not sign up for any services from them. I got my free knee brace paid the shipping cost which was all I was to be paying and then I see the next month this charge on my savings acct debit card for $37.57.

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered a knee brace on 7/2/2023 and when it came it did not fit and there was no return info included in my package at all. on 7/21/2023 they took out ***** for a membership fee and refuse to refund the money that i spent on faulty products and for the membership.

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12 I ordered compression socks and I was just supposed to pay $6.95. I was just charged and additional $37.57 that I did not authorize. I never agreed to be part of a VIP program. There is no information on the website to contact anyone to cancel. This is a very sllck scam. I found a number on another website to call and I will tomorrow. I would like to get my money back. and I would like to prevent anyone else to fall for this scam.

    Back Solution Store is NOT a BBB Accredited Business.

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