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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not see anything about joining the Back Sollutions and did not receive notification that the 14 day trial was going to end or I would have ended it. I ordered these to try for postage only (which I paid). I am disputing this charge with my bank. I also have noticed several other complaints about this company.

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Backsocksleeve.com I ordered a knee sleeve for arthritis an paid **** I am getting charged ***** on my **** I did not sign up for anything an this company I found out is a scam. They try to charge my account each month. This needs to stop. They do not answer any of my calls to cancel. Need help.

    • Initial Complaint

      Date:09/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some compression socks from this company back on July 4th, it was a free pair and I was to pay shipping $6.95. Attached is an email I received where they mention a VIP program, I have not enrolled in that, neither it indicates I did at the time of purchase. Then on 9/8/23, I noticed there was a charge of ***** on my card, I called them and they alerted me there was another charge in August for ***** for the same company. I didn't signup for a subscription and apparently this is a scam, a lot of other people have been victimized. I want my money back. I am attaching the initial order along with the conversation I had with them this morning. They sent me a couple of emails saying they were sorry I unsubscribed back in August. I didn't enroll the first time, not sure what kind of gimmick they are pulling. I can't attach the documents as the size is big.

    • Initial Complaint

      Date:08/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23 I ordered a free knee brace, for which I paid S/H, no problem. It arrived and wasn't particularly useful so I decided not to order anything else from this company. I received an odd email congratulating me for joining their "VIP program" but since I did NOT opt in, I thought nothing of it and deleted the email. I then checked my debit card and a few days later I saw they had charged me $37.57 -- called the # on the ***************** "cancelled" my VIP membership, cough, but said they could not refund that first month's payment. I have now filed a dispute with ******* ***** & am furious. NOTE: the company listed on the credit card statement is ******************** and the actual website is ***************** which is also suspicious. I should have checked their rating on the BBB but I thought the "free" knee brace might be okay.

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam.I was charged $37.57 per month from March to August and never agreed to it for $6.95 pair of socks I bought on 2/22/23. My Citi/Costco voided all but March and April. Please void those 2 mos. or $75.14.

      Business Response

      Date: 09/14/2023

      Once a customer disputes, it is between the banks to handle and we are not suppose to interfere with their decisions. We just flag that customer as fruadulent so they cannot place future orders.


    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 11 ordered a knee sleeve free with shipping charge of ****. Sleeve came, it didn't fit. There were no different sizes available so didn't need an exchange, just to return sleeve. No place to do that, no person/place to return to or even contact. Now there is a charge of ***** on my account. Need that money to be returned.

    • Initial Complaint

      Date:08/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee brace, and was charged $6.95. I am now being charged $37.57 monthly for a "membership" that I did not agree to. not have gotten any benefits from. When I try to call the company, I get put on hold then they just hang up. I need to get this cancelled.

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like all the other complaints I read, I paid for shipping and handling for a compression sock for my knee. I paid **** s&h. That should have been the end of it, however they charged my account not once but twice for almost 38 dollars. I did not authorize that. I went to my bank and hopefully they will take care of it but these people need to be stopped. It's a scam. Please, if you are reading this be careful!! I had one of my items bounce because of them!

    • Initial Complaint

      Date:08/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Definitely did not join a club. Just put in one order for socks. I want all my money returned. Put this order in sometime ago, 2021 and never received the order. Company continues to take $37.57 from my account on a monthly basis. Just noticed today recurring statement. I am a retired 67 year old woman on a very fixed income, whom lives alone. Need my monies back, never even got a pair of socks as advertised. But getting ripped off monthly

    • Initial Complaint

      Date:08/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a pair of foot socks for **** and when I ordered they signed me up for some plan I did not want. They say they sent me emails to cancel and I never got them. They sent me a copy today so blurry today I couldn't make out anything on it so I know it was sent to cover their tracks. I tried calling got a guy we will call ***** because it took him a whole minute to tell me his name. Said he can't tell me his last name. He was a foreign person and I had trouble understanding him at times. He said he won't give me my money back of ***** for July 16 2023 and. ***** for August 16 2023. I did ask to talk to someone else and he said he work at home. I got email from him and replied several times to this email but not getting anywhere and doubt I'm dealing with anyone new.

      Customer Answer

      Date: 09/08/2023

       
      Better Business Bureau:

      Thank you for your help I have received back my money from backsocksleeve.com with in the last few days thank you so much for your help.   

      Sincerely,

      ***************************

    Back Solution Store is NOT a BBB Accredited Business.

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