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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/20/22 I ordered compression socks for my plantar faschitis from Backsockssleeve, where you only had to pay shipping and handling. I was instead charged on my credit card on the same day by Vack Solution Store for $24,97 and now also for S&H for use of VIP store! I can assure you I can't afford $25 a month to spend freely like that and would had never agreed to such terms when I am on a strictbudget and can barely afford meals and Healthcare.I emailed them and got back this condescending email."You did agree to these terms when you placed your order. I did cancel the membership today for you and am attaching the sign up page that includes the terms of the membership that you signed up for that should look familiar."Attached was a blury copy of something that did not look familiar because I didn't agree to anything. I responded back and have not received any further responses. It's worth noting also that the email had the name ************************* and his picture is a generic photo of a guy obtained from imageshack, so my bet is its not his real picture nor his real name. The socks are junk and actually made my condition flare up more. They didn't care about that either.

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered free socks. Paid for postage $6.95 on Oct 5. Never received the socks. On October 19 I was charged $24.95. I closed my credit card and issued a fraud report. Now, a month later, they somehow have my new card and have charged me again. I never agreed to any membership or recurring charge. The business backsocksleeve.com isn't a real website. I have no way to contact them. I don't expect to ever receive the socks, I just want for them to stop stealing from me. I just cancelled my second credit account to try to get away from them.

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a free pair of BackSockSleeve in September and paid **** for shipping and handling to see if the socks would help me with my neuropathy. I have now been charged $25.97 in September and now today thru my bank card and still have not received products. I want my money back as I have limited income. Called phone for company. No answer. Leave message. Please stop this business from scamming

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 9 2022 I bought a pair of compression socks for my client I paid $6.95 for the shipping cost well 14 days later I recognized a charg on my bank statement for $24.97 so I called the company and asked why they charged my card agin if I only payed for the socks the one time well they say that when u sent for the socks that I was signed up for a 14 day trail of a Subscription and that I was sent a reminder that the 14 days where about to expire I never received a email welli told the mover the phone and in email to cancel it out and to refund my money back to my card because I was not going to use there subscription and that I would like a refund and they refuse to refund my money back so last month my card was charged again for $24.97 and I had told them in the month of September to cancel the subscription so now they have an excuse that because the address that is on file and the name which is my Client ***************************** that they can't cancel the subscription I used my debit card for the transaction but my client was to receive the socks so now iam out of the money that they took from my account again and they don't want to refund me my money back I think that's pretty dirty of them

    • Initial Complaint

      Date:11/11/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these socks with the intention to pay a one time payment. I never signed up for a reoccurring bill. The docks were supposedly free. I only had to pay shipping. I have been charged monthly for *****. I cant get anyone on the phone to stop this scam.

    • Initial Complaint

      Date:11/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original transaction of $6.95 was authorized. Two weeks later received an unauthorized charge for $24.95.No email or other communication was provided regarding the charge. Ive so far been unable to find any subscription and fear for future charges.

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of socks. They attached another order to mine that included a monthly fee. I have been charged 4 months for not receiving anything. I did not sign up for anything. They claim I did and I have an email to prove they only contacted me once when they say they contacted me 10 times. I would like a refund of ******. They are committing fraud.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the free pair of socks and was charged a shipping fee of $6.95.Didn't know it would be that much nothing mentioned until I checked out.Now they took $24.97 out of my account. I called and asked them for a refund because I didn't authorize this. Now I get an email, no refund and this was a trial. Nothing was mentioned when I ordered the one pair. Purchased on October 11, 2022 via website.By the way, if emails were sent to me, they must have been in the spam folder and deleted.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged $24.97 on 10/6/22, then again charged $24.97 on 11/5/22. Products were not received from this company, and it appears they are charging me $24.97 every month. I would like these unauthorized transactions stopped, and a refund for the 2 payments of $24.97 ($49.94 total) issued.

    • Initial Complaint

      Date:11/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just found out I've been billed $24.97 a month from this company and I have no clue who they are.

    Back Solution Store is NOT a BBB Accredited Business.

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