Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Back Solution Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/10/2023 I used my credit card to pay shipping and handling fees for a pair of free socks from this web-based company: backsleeve.com. I received the socks a couple of weeks later. Today, as I am preparing to make a credit card I notice a charge dated today in the amount of $37.57. It is from the same company. I then decided to take a look back at last months charges. As I suspected, there was a charge for $37.57 on 2/02/2023. I did not authorize these charges. I have not contacted the company, yet. However, I am requesting a refund from the company, as well as, stoppage of any other charges.

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product never received. I also did not sign up for a subscription but they keep taking money out my account. And I can't get in touch with them to remedy this problem.

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/14/23 I saw an ad on ******** for compression socks that claimed to help with neuropathy. For **** I could get a pair of socks. Received an email from ************************* thanking me for my order and a second email with the shipping information. On 2/28/23 I was charged *****. I called the number with no answer. I sent an email, to which they replied that when I purchased socks I joined their VIP club. Now I'm attaching emails that shows the "button" to join their VIP savings which I did not do, nor did I set up an account. They replied to the email stating when I signed up it stated ***** well, I went back to the website and it says ***** at the bottom. They said they have cancelled my account but I am phoning my bank to be sure they are not able to make anymore false charges. In the email from the company they sent a screen shot with the ***** charge noted but when I went to the page it clearly says ***** for their VIP club. So they are overcharging for their scam socks. The socks they send are dollar store quality. They also claimed I received a 3rd email from ************************* which I did not receive anything but the 2 original emails. Not even an email stating what my "VIP" perks were. Total SCAM!!

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** charged on **** & 2-21-2023 Back Sock Sleeve.com. In December I ordered 1 FREE pair of socks Mens Large& paid only shipping cost. I got a email confirmation from a generic person *****-no company name but I opened the email. It was an invoice for a different person with their address in a different state. I hit reply to this ***** explaining he might want to review these 2 orders & never got a response but did receive my order. The sock size was Super small & didnt fit my 87 year old Dad who weighs 125 pounds. I kept the sock & felt I learned a ******* But the I got charged the ***** twice. I called their ************ & had to leave a message. I surprisingly got a return call. The gal stated this was a subscription monthly. I asked to cancel & she wouldnt give me a cancellation # but said Accounting would respond in 1-5 days-nothing else was discussed. I got the email stating they wouldnt credit me cuz ***** sent several emails reminding about subscription. Amazingly after the 1st email; all other emails from ***** went to my Junk Folder! I called today & spoke to ***** stating I didnt get any socks in *************** ***** said when you talked to us we told you that its a VIP subscription to give you 50% off ALL orders! I said that was not CLEAR & visible on website & negative to charge a monthly fee & not send a product. I explained this was NEVER discussed on the 1st call so their records are wrong. Then ******************* up on me! Is there any way that you can get me back any portion of these 2 charges if *****? If not, big ****** learned!! Thanks

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of socks that were advertised for shipping and handling only for $6.95. I did receive the socks and they are fine. But they have charged me $37.57 both in the month of January and February totaling $75.14. That I did not approve of or sign up for. Apparently at the end of my invoice it shows that I can sign up for some kind of membership club. But I did not sign up for this club and did not approve these charges

    • Initial Complaint

      Date:02/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free sample of compression and now they are charging me for things that I don't want and didn't order.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free knee brace from Back Sock Sleeve on 02/08/2023. I was to only pay shipping and handling as advertised. The order number is C104892B8B. I received the one Sock as advertised. Today 02/22/2023 my credit card was billed for $37.57 without my permission. I have not been able to make contact with the customer service for this company to stop payment.

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21, 2023 this company BACKSOCKSLEEVE went into my account with our authorization to attempt to charge my account $37.57. I have not authorized any such purchase for them to try to charge my account. I did apply to receive a free knee brace according to a free promo commercial on February 8, 2023 by paying only for shipping of $6.95. There was no such agreement as to purchase the item in no such way. It stated on the email order receipt free of charge for the knee brace. It did not mention I had to cancel by a certain date or my account will be charged. I did not AGREE TO HAVE MY ACCOUNT CHARGED FOR ANYTHING OTHER THAN SHIPPING. PLEASE HELP ME STOP THEM FROM TRYING TO CHARGE MY ACCOUNT AGAIN AS I'M ON DISABILITY INCOME AND CANNOT AFFORD TO HAVE THAT AMOUNT WITHDRAWN FROM MY ACCOUNT.SINCERLY, *******************************

      Customer Answer

      Date: 03/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Customer Answer

      Date: 03/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They take money out of your bank account when they have no permission and no subscription.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-17-2023 compression socks said they are free just pay for shipping and it said nothing about any other charges they took out ***** out of my account.

    Back Solution Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.