Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Back Solution Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WARNING! WARNING! WARNING! PLEASE DO NOT ORDER A FREE KNEE BRACE FROM backsolutionstore.org WE WERE TOLD ONLY TO PAY $6.95 FOR S/H, BUT TWO WEEKS LATER WE WERE CHARGED $37.57 AND WHEN ASKED WHY WE WERE CHARGED THEY SAID THE CHARGE WAS FOR A MEMBERSHIP THAT WE NEVER AGREED TO.

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a knee brace that was supposedly free just pay shipping. There was no place to accept any kind of membership fee. However, I received a bank charge of ***** on my credit card today. I did not accept such a charge and want my charge refunded.I also do not want this company to continue such deceptive practices.

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I declined ordering after it would not accept my card. It still added it to my account a couple days later. I have called and talked twice with my credit card company but they are asking for me to send info which I have never had. I received a package and will return it unopened when the charge is removed from my card. I DO NOT want a subscription with this company so please remove my name from ****************** Thank you, *********************, ***************************************************************************

    • Initial Complaint

      Date:03/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a compression sleeve for my knee for $6.95 on February 21, 2023. I used my cash app card as I often do for small, one-time purchases. On March 7th and 10th they tried to charge my card $37.57. It was declined due to insufficient funds. I only keep a certain amount on my card per week for spending. Once its gone, its gone and I'm done spending. These additional purchases were NOT authorized! How do I get them to stop charging my card? And How do I ensure this won't leave my account with a negative balance?

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      backsock sleeve charged me $37.57 wich i did not authorize and want it back.

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 22, 2023, I ordered a free pair of socks (which I never received) from an instagram ad. I was only required to pay **** in shipping and handling. Today March 9, 2023 there was a charge posted to my bank for $37.27, I immediately emailed asking what the charge was. I received a response stating that I agreed to a membership and that I received an email stating that I needed to cancel in order to not be charged, which is not true. I was also told that it is against standard business practices to refund membership fees.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased nothing from them as I have screenshot from their website stating no one answers phone yet my account has been charged a smaller fee and two identical fees at beginning of months no way to cancel anything I havent purchased nothing on website

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb. 19th ordered socks from this so called company and was charged **** shipping and a few minutes later ***** and just now they are withdrawaling 37.57...pending. this left me with **** in my acct. I'm sick of these ditch pigs ripping me off. Card was canceled

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-15-23 I made the mistake of ordering a free pair of socks that was supposed to help with pain for the cost of shipping of $6.95, the $6.95 was taken out of my bank account on 2-16-23 and I received an email on 2-17-23 from a ************************* saying they were shipped and I received them on 2-21-23 with a confirmation of delivery from post office of 2-21-23. I called and cancelled the free 14 day membership on 2-1-23 that I didn't know about when I ordered them which was 8 days after receiving them and it was the 14th day after placing the order. The 14 day free membership should start the day i received the order, but if they start it the day i placed the order then i cancelled on the 14th day so i still cancelled within the free membership. On 2-2-23 they charged my bank ccount not the $24.97 membership fee but they took out $37.97. When I called to see why they took the money out of my account the person refused to talk to me. This company is a scam company and they steal people's money and they should be put out of business.I can go to bank and get bank records to show they take more than they say it cost for membership.

    • Initial Complaint

      Date:03/02/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I like many of the people here was suckered into the free socks just pay shipping load of bs. Today I have a charge for $37.57 that I neither authorized or consented to. Calls to customer service go unanswered though I left messages. I have also emailed the company asking for a refund. Since this was withdrawn from my main bank account I may just have to make a fraud report. This business should be investigated and shut down immediately!

    Back Solution Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.