Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Back Solution Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife made an online order for a pair of compression socks from Back Solution Store in October, 2022. The offer was listed for a price of $6.95 to cover Shipping and Handling. We have been charged $24.97 every month thereafter, on our MasterCard ending in ********* for a total of $131.80. I am seeking a refund for the 5-months of charges, a termination of these charges, with an explanation of these actions from said company. There is no account/order number listed on our credit card bill, simply "BackSockSleeve" along with the company telephone number, which is listed on their web site, and on this page. I have called a number of times, left messages, yet have not received any communication from Back Solution Store. Your attention to this complaint would be greatly appreciated!************************* ************, **

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an ad for a free knee brace and was asked to pay $6.95 for s&h. I got the confirmation for my order and received the product a week later. Two weeks after I placed my order I saw a charge on my bank card for $37.57 from backsocksleeve.com. I called and was told that my 14 day free subscription was up and I was sent an email at which time was supposed to be a reminder that I could cancel. I cancelled on that phone call and requested a refund. Was told it would take 3-5 business days for "upper management" to make that decision. I saw the email reminder to cancel and it was sent RIGHT after an email confirming my cancellation request. Now almost 2 weeks later, I have heard nothing, so I called again. Was told that upper management sent me an email so I asked what date so I could check while on the phone. No email had been received, not even in my spam box. I've had to file a fraud complaint and cancel my debit card, after having the same number for 20 years! I am furious, but I've learned my ****** to not order anything from the internet. Now I have to go to the bank to get a new debit card, because I'm going out of town this weekend!

      Customer Answer

      Date: 04/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      I have received a refund of the money that they took out of my bank via my debit/credit card in the amount of ***** which was the amount I was asking for help in getting returned. I had to file a fraud claim with my bank and get a new debit card issued. I had the older card for over 15 years and knew my card number by heart, but I don't believe that I would have gotten a refund if I had not filed a claim with the BBB and my bank. It taught me to check the reviews of any company that I am going to purchase anything from online before doing business with them. Thank you for your help.



      Sincerely,

      *************************

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to receive a free knee brace according to a free promo commercial in February 2023 by paying only for shipping of $6.95. There was no such agreement as to purchase the item in no such way. It stated on the email order receipt free of charge for the knee brace. It did not mention I had to cancel by a certain date or my account will be charged. I did not agree to have my account CHARGED FOR ANYTHING OTHER THAN SHIPPING. PLEASE HELP ME STOP THEM FROM TRYING TO CHARGE MY ACCOUNT AGAIN. I would also like a refund for the 2 months of charging my account without my permission. Thank you,

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee brace on 3/5/2023 and I was only supposed to pay shipping and handling for $6.95, they took $37.57 out of my bank account that I did not authorize them to do. My bank account is now in the negative from this charge that was not supposed to be done.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 25, 2023 Backsocksleeve too $37.57 out of my acct without my authorization or approval..I wish for my money to return to my acct.. Thank You

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 24 2023 I didnt sign up for this they charged me ***** and I want it refunded to my credit card

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Backsockssleeve.com Charged my credit card $57.96 on 3/17/2023 without my authorization or any agreement. I gave them my credit card only to pay **** for shipping charge for free Knee brace.Today I received 5 single braces which I will not even open. Ill return as ill not use products from company that operate in bad faith.I need to get my $57.96 reimbursed Immediately or Ill use mine and friends and families social families platforms to warn others about the companys business practice.Purchase reference number ****************** *****

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/23/2023. My paypal account was deducted $6.95 for a product I didn't know existed, did not look at an ad and certainly did not order. I contacted PayPal immediately and they replied it was on hold and they wouldn't refund this type of fraudulent purchase. I understand that it is a very minute amount of money, but when I receive only $287 a month from social security, it is a big amount. When I ****** the company, there a lot of similar complaints. This needs to be investigated and shut down by the proper authorities. Thank you, ***********************.

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back Sock Sleeve (aka: Back Solutions) advertises a compression sock sleeve FREE, all the consumer pays is S&H. It is VERY misleading. WAY down on the webpage (well below the form section, which most consumers miss, myself included), it states that after 14 days you will be signed up for their monthly membership at a cost of $24.97/month. I ordered my free sleeve on or about 3/7/23. On 3/21/23, my card was charged for $37.57!!!!!! That is NOT what the "membership" fee is advertised as being! I immediately called to cancel my membership and to request a refund of this ridiculous overcharge. I have now received an email confirming cancellation of my membership and it states: "I have canceled your membership so you will not receive anymore specials or discount codes. You were sent a reminder email from our Marketing Director, *************************, before your trial ended and you made your first payment so you could go in and cancel it yourself or just ask us to do it for you." I did NOT receive an email. Nor do I recall getting a notification about a "membership" or discount deals offered to their "members".

    • Initial Complaint

      Date:03/22/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/9/2023 I saw an add on Instagram and responded to buy 1 pair of compression socks for @ $7.00. While checking out they attempted to sell me approximately 15 more items. I would have cancelled the whole transaction but they already had my card info. I declined to buy additional (add on) items. My card was charged and I received the socks. Everything was fine. However, on 3/22/2023 they attempted to charge my card again, this time for $37.57. Thankfully my bank alerted me to suspected fraud. It resulted in permanently blocking my account from this business and necessitated the cancelling of my card.

    Back Solution Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.