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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CUSTOMER BEWARE!!!! From *********************************** ************ ran an add on ******** for a free knee brace, only had to pay the S&H and asked to provide a review on the product once received and worn. Today April 6, 2023 there was a charge posted to my bank for $*****. I immediately called the number listed for the ******** on my bank statement to ask why I was charged *****? The customer service rep stated I agreed to a membership and that I received an email stating that I needed to cancel before 14 days in-order to not be charged, which is not true. I stated this was never told to me at time of order or when the company sent the email stating item has shipped. Rep advised they would forward for review of refund. 3 days later I received an email stating I did not cancel before 14 days and no refund would be given. I am asking for a refund of the amount $***** because I never authorized this charge and did not receive anything from the company until AFTER I questioned the charge about a monthly membership.

    • Initial Complaint

      Date:04/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Backsocksleeve.com I have been waiting on my order of compression socks arrival for 6 weeks now. I placed 2 orders. On the same day after reading their offerings on the web site. I have not received anything as of yet. My discover card was charge april 5th, 2023. I used a different entity to pay for my 2nd order which was about $80.00. I want my money back.

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered compression socks on March 19, 2023, only had to pay S&H of $6.95. Now They are charging my credit card for $37.57. The sock purchase was a one time purchase. There was nothing in the advertising about a subscription or I would have never ordered the socks. there is a 30 day refund Gaurentee I want all of my,money back. I can't even get the socks on my feet. I want the subscription they are doing cancelled! I did not authorize a subscription.

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of support socks on 1/23/23 from this company for $6.95. The offer was for a free pair of socks if I paid a $6.95 shipping fee. Yesterday, I opened my account to see a withdrawal from this company of $37.57. At first I didnt even know who this was because when I ordered the socks it was a company under a different name, Happy Feet. I went back through all my statements and discovered that they withdrew $37.57 on 2/6/23 and 3/6/23 also, for a total of $112.71 unauthorized withdrawals with no services rendered. I only figured out who they were when I saw on my January statement that backsocksleeve.com was the name on the original withdrawal for the one pair of socks I had ordered. I called the company and the representative informed me that when I ordered the socks, I should have noticed that I was agreeing to a subscription fee of $37.57 a month for the right to make future purchases at 50% off. I told her there was no such agreement on the order form and that I want my money back. She said they will cancel my future subscriptions, but nothing about a refund, then hung up on me. I am asking for a full refund of the $112.72 that they have stolen from **** have no supporting documents because I did not order anything - they just took my money.

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      backsocksolutions March 24,2023 ordered a free knee brace, just pay shipping **** march 14,2023 ordered suppose to be a tens massage ***** march 14 2023 ordered foot braces one pair think **** was charged ***** for several pairs only wanted one sent several emails trying to get this straighten out they refunded ***** have not received knee brace , nor other product .send emails am told be patient .still waiting on product or refund, no responses.March 28,2023 charged my account a subscription fee , I didnt sign up for a subscription fee, saw nothing regarding subscription fee

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a knee brace for free and only had to pay shipping and handling but found a recurring pre authorized amount of ***** on our bank statement and cant get a hold of anybody at customer service. Read online after seeing the charge that this is a scam and a common occurrence with this company.

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 18th I purchased a knee brace through backsocksleevless for **** and no where on their website states that they'll be charging a monthly fee. Now on 4/3/23 an amount of ***** has been withdrawn from my account. I've tried calling the # they have listed and it automatically hangs up. Call never goes thru. They're such crooks & scammers and need to be arrested for taking people's money without permission. Making people think they're a legit company. And they're nothing but crooks. I trusted them. Now I'm having to close my f'ing account. So this doesn't happen again!

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had two different withdrawals from my account that I didnt authorize. One in the amount of ***** on April 2nd and one on 3/20/23 for ***** I never bought anything from this company. I would like a full refund of my money.

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/01/23, I paid $6.95 to have a free pair of compression socks shipped to me. I was not signing up for any kind of subscription, just a free pair of socks in exchange for the shipping cost of $6.95. On 01/15/23 I was then charged $24.97. On 02/15/23 I was charged $24.97 again and once more I was charged $24.97 on 03/15/23. I have not received anything additional (products, services, etc) for these charges. When you call the phone number that appears on the credit card statement, it tells you to leave a message then hangs up on you. After multiple attempts, because I was not getting responses to the emails I sent to their customer service department, someone finally answered the phone and said they received my emails and sent them to the accounting department to see if I'm "eligible" for a refund, and cancelled the "subscription" that they signed me up for (which, again, I haven't received anything for, nor did I get notifications that I was being charged each month, nothing). I have since received a refund for the most recent charge on 03/15/23, but they have not responded to my messages requesting that they reverse the other 2 unauthorized charges. All I want is a refund for the 2 remaining charges of $24.97, and to warn off anyone who might consider purchasing from this company in the future. Seeing all these complaints, I can see that this has happened to hundreds of unsuspecting people.

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/30/23

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