Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Back Solution Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back hand sleeve charged me $37.57 for nothing. I bought a compression knee brace they said for &6 one time but now Im charged another $38.57. Why what are they doing. Guess canceling my card now. Was not told would not have ordered if I knew. Did not receive any information from this company at all . Thank you.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was an ad on Instagram about compression socks (shop.backsocksleeve.com) and they were "free"-only had to pay shipping and handling of $6.95. I was charged ***** for a membership fee which I requested a refund because the socks didn't fit. They sent me information about looking at a video and the benefits of what the socks could do. It's a possibility that they could do some of the things described ( treat spider and varicose veins, swelling in the feet and apply compression to the pressure points in my feet to alleviate pain). Well the socks didn't fit. I'm a diabetic and I thought they would help with neuropathy in the feet and in the email from them it states that the man in the video wears a sz 10 1/2 shoe and he could fit the socks which is a sm and it's SMALL and I wear a woman's sz 9 m shoe. I've tried for months requesting a refund the membership fee which is useless based on the NOT FREE Socks that didn't fit. So why would I continue with a membership to buy other products when I couldn't utilize socks. They refused to give me a refund and spun like the spin cycle on a wash machine each time that I sent an email. They even referred the name of the Marketing Director ************************* as a person who had been in contact with me. I found no one by that name just an email ( *********************************** with a pic of a man. It's a scam I believe because they refused to rectify the situation being so combative with a product that didn't serve a purpose.

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed on today a charge on my bank account for $37.57. I went back to review statements and see the company has charged me alsonfo $6.95. I researched the name showing on my statement online... backsocksleeve.com. I wentntontheir website and located live chat. They insist that I placed an order and elected to be a *** member of their establishment. I have never. She stated they sent me a knee sleeve and I had ************************************************************* I don't have knee problems and have NEVER authorized them to debit from my account. I know NOTHING about thus establishment. She responded that the membership was canceled and no further funds would be debited. They never should have been to begin with and when I ask about my money I get no response. This company is a RIPOFF. There is no telling how many people they are getting over on.

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial Complaint In April, 2023 I placed an order from BackSockSleeve.com. Said item was FREE! So I placed the order and they charged me $6.95 for shipping, which I willing paid through my credit card. The following month I then get a charge for $37.57! I texted the company and they stated they cannot find mt information. What a rip-off!!!??

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee sleeve and agreed to pay the $6.95 charge listed for shipping. The next month I had an unknown charge on my debit card from this same company for $37.57. I hadn't ordered or requested anything else from this company so I called and found out that I had been signed up for some VIP membership. I knew nothing about this..I didn't request to be signed up for this..definitely didn't agree to this and when I asked for a refund they said they would have to check with " senior management". I was later informed I had 14 days to cancel originally...hard to do when u don't even know u had been signed up for anything. This company is deceitful and taking advantage of people. I want my $37.57 back and I hope the Attorney General in ******* shuts this company down.

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of compression socks that were free all I had to pay was the shipping. I have been billed as follows:2/27/23 -$6.95 3/13/23 -$37.57 3/17/23 -$6.95 3/31/23 -$-37.57 I spoke to someone a week to two weeks ago and they said they would refund my money in 3 to 5 business days. This is clearly a scam!!!! So many others have been taken in by this fraudulent company. They deserve criminial charges against them. They say I joined some membership? WTF! I just wanted to pay shipping cost of $6.95 for the **** socks!

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the "free" socks (only pay shipping) on 1/1/23. I have been charged $37.57 every month since. I did not see any notification that ordering the socks included agreeing to any kind of subscription, no have I received anything for the extra money they have been charging me.

    • Initial Complaint

      Date:04/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sock set for **** shipping. They took ***** from my account. I have tried to reach out to them through their complaint email and have called the number. They are not responding to my inquiry nor will they answer when I call. I'm a senior citizen and hate being scammed. From what I am seeing, I'm not the only one. It is *********************** They sell all kinds of support products.

    • Initial Complaint

      Date:04/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card was charged $37.57 on 4/26/23 from BACKSOCKSLEEVE.COM I did NOT order anything from this company and would like my credit card refunded for the full amount.

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fees I did NOT agree to:$37.57 on February 23 $37.57 on March 23 $37.57 on April 23 Fee I did agree to:$6.95 on February 10 The business committed to provide me with one pair of compression socks free. All I had to pay was $6.95 shipping. My order D64FBC9DF4 was delivered as promised. I have no idea what the $37.57 monthly charge is for. I have reached out to Back Solutions Store with no response.

    Back Solution Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.