Reviews

Review Details

• Review fromDiane F

  Date: 06/21/2024

  1 star
  I Do not recall signing up for Zeely. I certainly never got their app. I just found out about two fraudulent charges on my account. See below:
  
  4/21/2024 - 29.95
  6/21//2024 - 79.95
  
  I'm on disability on a low fixed income. Scamming people when countries are in a poor economic state is despicable. Very poor business model. Poor ethics. No customer service number. I would have given you a zero if i could.

  Zeely Inc.

  Date: 11/01/2025

  Dear Diane,
  
  Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify the situation.
  
  After reviewing our records, we can confirm that the account registered under the email used for this review was successfully canceled, and both charges ($29.95 and $79.95) were fully refunded to your original payment method.
  
  Please note that Zeely does not have a phone hotline, but our support team is available via in-app chat and at [email protected], where all requests are logged and tracked to ensure proper resolution.
  
  Regarding the charges - these were not fraudulent. They were initiated when a subscription was created on our platform using the same email address provided in this review, along with a valid payment method entered during the registration process. We understand that unintentional sign-ups can happen, and our refund was processed as an act of good faith to resolve any confusion.
  
  We sincerely regret any frustration this caused and have taken steps to make our sign-up and billing process even clearer. If you have additional questions or require documentation confirming the refund, please contact us at [email protected] — we’ll be glad to help.
  
  Sincerely,

• Review fromBeth W

  Date: 06/18/2024

  1 star
  STAY AWAY, THEY WILL HACK YOUR PAYMENT ACCOUNTS!!!!
  
  I canceled my subscription the day after signing up and “Boosting” my ads.
  You create all of the work, so not sure how they help in this area. I am unsure where my ad was running???? I never seen it.
  
  3 charges for Meta ads in the amount of $250 each was charged to both of the payment methods I used for paying Zeely and for my “additional daily” ads.
  
  This place is nothing but a scam and has only caused me to order 2 new credit cards because of Unauthorized Activity and change my PayPal passwords and go through a whole ordeal with them calling me regarding Fraudulent Activities.
  
  STAY AWAY…. I can only hope I can redeem a small portion of my NON-researched decision

• Review fromJill P

  Date: 06/17/2024

  1 star
  They stole my money TWICE! I’m the idiot that thought it just didn’t go through but now I’m down $300. Zero ads run and total waste of time and money. Do NOT USE THIS COMPANY!

  Zeely Inc.

  Date: 11/01/2025

  Dear Jill,
  
  Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  After reviewing our records, we can confirm that the subscription associated with the email address used for this review was successfully canceled, and we have refunded your subscription payment and the two advertising charges in full. These refunds were processed back to your original payment method, and confirmation emails were sent to you at the time of completion.
  
  We completely understand how unexpected charges can be concerning and have strengthened our internal verification and communication processes to ensure that all users clearly see when payments relate to either the Zeely subscription or Meta ad spend.
  
  If you have any remaining questions or require documentation confirming the refunds, please don’t hesitate to contact our dedicated support team at [email protected] - we’ll gladly provide full details and ensure everything is resolved to your satisfaction.
  
  Sincerely,

• Review fromStephanie S

  Date: 06/12/2024

  1 star
  I requested a refund for their services after using a disliking their app after a few hours of trying it out.
  
  They were unable to process my refund request in full. I had “boosted” my account to see if their services would be useful, but after discovering most of the work needed to be done by me anyway, I decided to ask for a refund.
  
  According to their terms and agreements, they were unable to process my “boosted” account addition of 39$. Fine
  
  But now it’s been MONTHS. And I only played around with the app for a few hours. And I still have not received a refund for the additional 49$.
  
  If I had read the reviews, I never would have ever tried the app in the first place.
  

  Zeely Inc.

  Date: 11/01/2025

  Dear Stephanie,
  
  Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our app did not meet your expectations and appreciate the opportunity to clarify this matter.
  
  After reviewing our records, we can confirm that the subscription associated with the email used for this review was successfully canceled, and refunds were issued for both the subscription payment and the additional “Booster” charge. These funds were processed back to your original payment method, and confirmation emails were sent at the time of completion.
  
  We understand how disappointing it can be when a product doesn’t meet personal expectations, and we genuinely value feedback like yours as it helps us continue improving the app and our communication about how each feature - including ad boosts - works in practice.
  
  If you have not received the refund confirmation or would like to verify the transaction details, please contact us at [email protected] — our support team will be happy to assist further.
  
  Sincerely,

• Review fromAdriana C

  Date: 05/25/2024

  1 star
  STAY AWAY from this company and their app ,do not even sign up for the free trial. When I got the app there were so many issues with the ai on my account that I just wanted to cancel and get my money back since I did not use the app at all. When I contacted support they said they could not give me my first initial refund of $29.95 but could give me two months free and cancel my subscription. I was still frustrated because I just wanted to cancel even if I didn’t get my money back I told them I don’t want the 2 months free or to use the app at all so I deleted the app after I received an email confirmation of a support member stating my subscription was cancelled as of March 1st. Fast forward it is more than two months later it is May 25th and I receive a charge for $79.95!!!! I downloaded the app again to figure out what is going on since to my understanding everything was already resolved and cancelled even though I did not get my money back the first time. It was so infuriating to find that my account was reactive without my consent or any notification with the most expensive plan they have to offer. I have contacted support about this issue and instead of even responding like they have before, this time they are straight up ignoring me. This company is an absolute scam and they will take your money once they have your card information. They stole a total of $109.90 from me because I did not do my thorough research to find that this company is a scam. So I am putting this out here to warn all of you to do as much research as you possibly can before subscribing to anything like this fake company.

  Zeely Inc.

  Date: 11/01/2025

  Dear Adriana,
  
  Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to clarify the situation.
  
  After reviewing the details of your account associated with the email used for this review, we can confirm that you accepted our offer of two free months as a courtesy extension following your initial cancellation request. To activate this offer, our team needed to cancel and then reactivate your subscription, which was confirmed via email. This reactivation ensured uninterrupted access during the complimentary period.
  
  Once the two free months ended, your subscription automatically transitioned to the standard Growth plan at $79.95, as stated in the promotional terms. At registration, you used a trial offer that provided full access to the Growth plan for the first four weeks at a discounted rate of $29.95, with renewal at the regular monthly rate unless canceled or changed during that time.
  
  We understand how this may have caused confusion, and we sincerely regret any frustration. To resolve this matter fully, we have canceled your subscription and refunded both charges ($29.95 and $79.95) in full.
  
  If you would like written confirmation of your refund or have additional concerns, please contact us at [email protected] - we’ll be happy to assist further.
  
  Sincerely,

• Review fromMuzique B

  Date: 04/27/2024

  1 star
  I also have been bamboozled by this company which I signed and haven't even been able to sign up to access the software, it keeps sending me an error message. I haven't been able to reach anybody via phone or email. this def seems like a scam and I would like a refund.

  Zeely Inc.

  Date: 11/01/2025

  Dear Muzique,
  
  Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  After reviewing our records, we can confirm that the account registered with the email used for this review had two prior support requests submitted to our help desk. Our team replied to both messages with troubleshooting steps, but we did not receive a follow-up response. We’re sorry if our replies did not reach your inbox — occasionally, support emails may be filtered into spam or promotions folders.
  
  Please note that Zeely does not have a phone hotline, but our support team is available via in-app chat and email to ensure written tracking of all customer inquiries. At this point, your subscription has been canceled, and all related payments have been fully refunded.
  
  If you still experience any issues accessing your account or need help logging in, please reach out to [email protected] — we’ll be glad to assist you directly and make sure everything is resolved.
  
  Sincerely,

• Review fromBarbara G

  Date: 04/20/2024

  1 star
  They will steal your money! They rope you in to buying more and when the system doesnt work and you ask for a refund they lie to you! Then they try to get you to stay by offering a free subdcription.
  
  I have had the run around for almost a month and had to file a dispute with my bank and cancel my debit card because they charged me again after canceling. Customer Service will insist on telling you funds have been refunded and when you ask for a confirmation number they keep giving you a date and money is never there! They still owe me $78
  
  This company lies and does not help you at all!
  
  BEWARE

  Zeely Inc.

  Date: 11/01/2025

  Dear Barbara,
  
  Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify this matter.
  
  After carefully reviewing our records, we can confirm that the subscription associated with the email used for this review was canceled in accordance with your request, and a refund of $79.95 was successfully processed back to your original payment method. Email confirmations were sent at the time of both the cancellation and the refund.
  
  We understand how frustrating unexpected charges or communication delays can be and sincerely apologize for any confusion caused during this process. Zeely is a legitimate AI-powered marketing platform, and we’re continuously improving our refund handling and communication procedures to make them faster and clearer for our users.
  
  If you have not yet received the confirmation or need further assistance verifying your refund, please contact us directly at [email protected] — our team will be happy to provide detailed documentation and ensure your case is fully resolved.
  
  Sincerely,

• Review fromShannon H

  Date: 04/15/2024

  1 star
  DO NOT use this company. Tried to leave a zero star review and unable to do so. They are extremely zealous to take your money. They reel you in for $29 and then charge you additional fees without properly communicating. Then the app does not work. I was unable to retrieve potential client information or edit the ad created (that they said had a display error). I have gone round and round and round to cancel and get a refund to only get $29 back and not the remainder that I have now wasted. And of course NO phone number to reconcile things. Extremely frustrating.

  Zeely Inc.

  Date: 04/18/2024

  Hi.
  
  I’m truly sorry to hear about your experience with our service and the frustration it has caused. Your feedback is crucial to us, and we take it very seriously. I want to assure you that we are committed to resolving the issues you’ve encountered.
  
  Regarding the charges, I understand the confusion and dissatisfaction caused by unexpected fees. We strive for transparency in all our transactions, and it appears we have not met this standard in your case. To address this, we have initiated a full refund of your subscription fees (both $29.95 and $39.95). Please allow a few business days for this transaction to reflect in your account.
  
  Concerning the technical difficulties you experienced with the app, such as retrieving client information and editing ads, our technical team is actively working to identify and rectify these errors. We aim to prevent such issues from affecting our users and appreciate your patience as we work through these improvements.
  
  While we currently do not offer phone support, I assure you that this does not lessen our commitment to resolving our customers' issues promptly and thoroughly. You can always reach us through thr email, or support on our website, where we strive to handle queries quickly and efficiently.
  
  We hope to restore your trust in our service and would appreciate the opportunity to assist you further. If there are additional details you would like to discuss, or if there’s anything else we can help you with, please do not hesitate to contact us.
  
  Thank you for your understanding, and once again, we apologize for any inconvenience we have caused.
  
  Regards,
  Zeely

• Review fromLizeth V

  Date: 04/12/2024

  1 star
  The company continued to ignore me when I asked for a refund the day I purchased it by mistake. It's been over a week of them ignoring my question and telling me to get started with their product when I dont have any use for it.

  Zeely Inc.

  Date: 04/15/2024

  Hello Lizeth,
  
  I'm very sorry to hear about your experience and the frustration of feeling ignored. We certainly aim to respond promptly and effectively to all our customers' concerns.
  
  Upon reviewing your case, it seems that instructions to cancel the subscription were sent, but we haven't received further communication from your side to confirm the cancellation. Please check your inbox (and possibly your spam folder) for our previous messages. We are ready and willing to resolve this matter as soon as we hear back from you.
  
  Thank you for your patience, and again, I apologize for any inconvenience caused.
  
  Best regards,
  Zeely

• Review fromTyson S

  Date: 04/09/2024

  1 star
  These people are extremely scummy. They will make it extremely hard and pressure you to NOT cancel. hell. they'll even "give you a sweet deal of 3 months FREE! That's right!", in an effort to avoid your cancellation. even when you've asked repetitively. Don't walk, RUN! in the other direction. God forbid you ask for a refund. because guess what? You have to reach out "beforehand", not after you've paid. .. because that's totally how refunds work. I wish I could give them negative stars. Gross customer service. I will be recommending everyone go in the OPPOSITE direction.

  Zeely Inc.

  Date: 04/15/2024

  Hello,
  
  We are truly sorry to hear about your experience and the frustration it has caused. It is never our intention to make the cancellation process difficult or to pressure our customers in any way. We apologize for any misunderstanding and the inconvenience this situation has brought you.
  
  Please be assured that we have taken your feedback seriously. A refund has been issued to your account, and you should see this reflected in your statement within a few business days.
  
  We are committed to improving our services and ensuring a better experience for all our customers. Thank you for sharing your concerns, which help us make necessary improvements.
  
  Sincerely,
  Zeely