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Business Profile

Computer Software Developers

Zeely Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

3.66

Average of 265 Customer Reviews

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Review Details

  • Nakeshia U

    Date: 11/29/2023

    If I could give -5 stars I would. I didn’t see any movement on the service during the trial so I sent an email to cancel only to receive an email of them begging me not to go. They still didn’t cancel my account during the trial and I was charged 4 days later. I just want to be done with this raggedy perpetrator! Stop scamming

    Zeely Inc.

    Date: 01/02/2024

    Dear Nakeshia,

    We apologize for the inconvenience you faced with your trial cancellation. We acknowledge the delay and have processed a refund for the unintended charge on December 6th. Your feedback helps us improve and get better and better.

    Thank you for your understanding.

    Best regards,
    Zeely Support

  • Latia P

    Date: 11/28/2023

    This company is a total scam. I went to cancel my subscription in my Apple ID (which was advised on their website) and it didn't show up there. I've emailed them 5 times and didn't get a response. I noticed they took $119 out of my account. They don't have a phone number and they will not get back with you. This is not a good company and wouldn't advise anyone to download their app. I am reporting this as fraud. This is ridiculous.

    Zeely Inc.

    Date: 01/03/2024

    Hello Latia,

    We recently came across your review and want to express our sincere apologies for any inconvenience you've experienced. It appears there was a terrible misunderstanding, and we regret any frustration this may have caused.

    We genuinely value your feedback, and your concerns have been taken seriously. As a result, we've already implemented improvements to prevent such misunderstandings in the future. Our aim is to provide a seamless and satisfactory experience for all our customers.

    Thank you for bringing this to our attention, and we appreciate your understanding.

    Best regards,
    Zeely Support

  • Amanda M

    Date: 11/27/2023

    The app is always crashing. I reached out for help I got an email asking me to show what my problem was. I emailed back. With no email back. They took $115 out after I asked to cancel. They are not responding to my emails anymore.

    Zeely Inc.

    Date: 01/03/2024

    Hello Amanda,

    We sincerely apologize for the misunderstanding and inconvenience you've experienced. We've addressed this matter and provided additional details in an email we sent to you. Please check your inbox for further information.

    Thank you for your understanding.

    Best regards,
    Zeely Support

  • Kendra E

    Date: 11/22/2023

    Terrible customer service. I emailed them 4 times that I wanted to terminate my trail and they charged me $119 anyway. I was not able to reach a real person anywhere from there website and there is no phone number. This is a scam. How is a $1 trial turned into $119 and not refunded even though I tried to cancel!?? I wasn’t able to cancel my trial because it didn’t show up in my Apple subscription so I had no way to cancel before the trial period was up. Now they are telling me (via) messenger that I didn’t cancel my trial on time!!!

    Don’t do it!!!

    Zeely Inc.

    Date: 01/03/2024

    Dear Kendra,

    We deeply regret the misunderstanding you've experienced. Additional details have been provided in an email we sent to you. Kindly check your inbox for more information.

    Thank you for your understanding.

    Best regards,
    Zeely Support

  • Fatima N

    Date: 10/29/2023

    Horrible company!They will charge your account even if you cancel or didn't use their services. It says $19 after trial and was charged $59.This company is a scam

    Zeely Inc.

    Date: 01/03/2024

    Dear Fatima,

    We sincerely apologize for the misunderstanding and inconvenience you've experienced with Zeely. We've carefully addressed this matter and provided additional details in an email we sent to you. Please check your inbox for further information.

    Thank you for your understanding and apologies for the inconvenience casued.

    Best regards,
    Zeely Support

Zeely Inc. is NOT a BBB Accredited Business.

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