Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Zeely, Inc. for unauthorized and persistent monthly charges to my account despite multiple attempts to cancel and dispute these transactions over the past year.
  
  Starting in early 2024, Zeely has repeatedly charged my checking account in the amount of $49.95, nearly every month, totaling over $600 to date. I have attached bank statements reflecting these charges, which continued despite my repeated outreach to their support team. On October 6, 2024, I emailed their support at [email protected] asking why I was being charged, having never used or intended to use their services. Their responses acknowledged the contact but did not resolve the issue or cancel the subscription.
  
  In every message, I made it explicitly clear that I had no knowledge of a subscription, and I requested cancellation and a full refund. Despite this, the charges have continued into 2025. I am now seeking the immediate cancellation of all future charges and a full refund of all unauthorized charges made to my account.
  
  This ongoing situation has been frustrating and financially harmful. I have tried in good faith to resolve this matter directly with Zeely, but the company has failed to take appropriate action. I am therefore requesting the assistance of the BBB in mediating this dispute and helping recover the funds wrongfully withdrawn.
  
  Attachments:
  • Screenshots of monthly charges from my bank account
  • Email correspondence with Zeely, Inc.
  • Zeely’s lack of action despite acknowledgment
  
  Please let me know if any additional information is needed. I appreciate your assistance in holding Zeely accountable and ensuring this does not continue.
  
  Sincerely,

  Business Response

  Date: 05/09/2025

  Hello BBB Team and *****,
  
  Thank you for the opportunity to respond to this complaint. We’re truly sorry to hear about the frustration and inconvenience the user experienced, and we appreciate the persistence in seeking a resolution. We have thoroughly reviewed our communication history and account records, and would like to provide a clear and respectful explanation.
  
  According to our records, the subscription to Zeely was created on February 9, 2024. Zeely operates on a subscription-based model, where charges are applied automatically at the start of each billing cycle. These recurring charges are authorized at the time of initial subscription, in accordance with our Terms of Use, which are presented during sign-up.
  
  The first contact we received from ***** was on October 6, 2024, inquiring about a charge. At that time, a refund was not requested. Our support team explained the source of the charge and provided clear instructions on how to cancel the subscription, should the user wish to do so. ***** also noted difficulty accessing the app, and we offered assistance with this as well. However, unfortunately, after a follow-up from our side, we did not receive a reply.
  
  We did not hear further until May 7, 2025, when ***** reached out again, this time requesting a refund. We promptly responded, expressing our willingness to help and asking for any additional context needed to better understand the situation. We also stated that we were prepared to issue a refund. However, once again, we did not receive a reply.
  
  Given that:
  -The subscription remained active throughout this time,
  
  -The user had full access to the app and its features,
  
  -No refund or cancellation request was submitted until May 2025,
  
  We are still more than willing to resolve this. We are ready to provide a full refund for the most recent charge in the amount of $49.95, after which the user contacted us with a refund request.
  
  Please confirm if this resolution is satisfactory, and we will proceed with the refund immediately. We hope this helps bring closure to the issue, and we sincerely regret the negative experience.
  
  Kind regards,
  The Zeely Team
  

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I DO NOT HAVE ACCESS THE APP IS NOT SHOWING ON MY PHONE OR ATTACHED TO MY PHONE AT ALL.
  
  
  Regards,
  Complaint ID: 23299781
   
  
  
  
   

  Business Response

  Date: 06/16/2025

  Hello BBB Team and *****,
  
  Thank you for the opportunity to provide further clarification regarding the complaint submitted by ***** ******* (Complaint ID 23299781).
  
  We fully acknowledge the customer’s concerns and appreciate the chance to resolve this matter transparently and respectfully.
  
  Following a thorough internal investigation, we would like to provide the following update:
  
  Disputed Transactions
  
  According to records received from our payment provider, four transactions initiated by ***** ******* have already been disputed through her financial institution. These disputes are currently undergoing review, and the corresponding funds are temporarily frozen pending the outcome of the investigation. As such, we are legally and technically unable to process refunds for these transactions independently at this time.
  
  The transactions currently under dispute are as follows:
  
  May 4, 2025 – $49.95
  April 4, 2025 – $49.95
  March 5, 2025 – $49.95
  March 5, 2025 – $49.95
  
  We have previously informed the customer via email that once a payment is under formal dispute, refund issuance on our side becomes restricted until a resolution is provided by the payment processor, which led to a delay in resolving this case.
  
  Refundable Transactions
  
  To fully resolve the issue and demonstrate our goodwill, we are prepared to issue refunds for eight additional transactions, each for $49.95, which are not currently under dispute. The total refundable amount we can issue immediately is $399.60.
  
  The refundable charges are as follows:
  January 4, 2025 – $49.95
  December 5, 2024 – $49.95
  November 5, 2024 – $49.95
  October 6, 2024 – $49.95
  September 6, 2024 – $49.95
  August 7, 2024 – $49.95
  July 8, 2024 – $49.95
  June 8, 2024 – $49.95
  
  Next Steps
  
  We are ready to issue the above refund of $399.60 as soon as the customer confirms acceptance of this resolution. Once confirmed, the refund will be processed promptly, and funds should be credited to the customer’s original payment method within 5–10 business days, depending on her financial institution.
  
  We hope this comprehensive offer addresses all concerns and closes this matter satisfactorily. Should any additional documentation or clarification be required, we remain at your disposal.
  
  Sincerely,
  The Zeely Team

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Due to Unsatisfactory Service and Misleading Advertising
  
  
  I am writing to express my dissatisfaction with the service I received and to formally request a refund. When I initially purchased the service, I was under the impression that it would meet the advertised standards and provide the benefits that were promoted. However, I found that the service did not live up to these promises and fell short of my expectations.
  
  The advertising led me to believe I would experience specific benefits or features advertised, but instead, I encountered [issues encountered, e.g., delays, lack of functionality, poor quality, etc. This has left me feeling frustrated and disappointed, as I believe I was misled about what the service truly offered.
  
  Given the discrepancy between what was advertised and what was delivered, I feel a refund is a fair resolution. I kindly ask that my payment for [amount, if applicable] be refunded promptly. I would appreciate a response at your earliest convenience to confirm the next steps.
  
  Thank you for addressing this issue. I hope we can resolve it amicably.
  
  Sincerely,

  Business Response

  Date: 11/19/2024

  Hello ****** and BBB Team,

  we are extremely sorry to know that our app did not quite meet your expectations. Our team is working hard to make sure we are offering the best services on the market to help you promote your business and direct the traffic to your website.

  We apologize for any frustration this may cause, but when subscriptions are purchased and processed through Apple App Store, their policies are in effect. Unfortunately, we do not have the ability to manage or modify accounts that were registered through iCloud. This is a standard procedure for all Apple App Store transactions, so we suggest contacting Apple Support directly for assistance with refund requests.
  
  We sincerely apologize for any inconvenience this may cause. Your feedback is valuable to us, and we will continue to enhance our services to better serve you and all our customers.
  Thank you for your understanding.

  We still hope you would give us a second chance. We are currently working on the desktop version, and we'll be happy to see you on board again, and will be delighted to assist you with any issues that arise.

  Kind regards,

  Customer Support Team Lead

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  I want a refund for the advertising. It didn’t promote my online business. I had no way to see my ads on any social media platform other than by the links that were sent via email. If my ads got the views they are claiming it would’ve shown in my Beacon store. I want a refund of  $126.82. This was not processed through Apple. It came directly from my bank account. Card ending in 9421. 
  
  
  Regards,
  Complaint ID: 22548598
   
  
  
  
   

  Business Response

  Date: 11/26/2024

  Hello *******

  thank you for your reply. 

  We are sorry to know that the ad campaign results did not meet your expectations. Please note that the funds for the ad campaign have been returned to you automatically on November 22. Please see the screenshot attached.

  Hope this info is helpful. Please let us know if there is anything else we can assist you with.

  Best regards,

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2/2024, I downloaded the app Zeely. I paid a $29.95 fee to access the tools to publish an ad. On step 3 of the app, the app showed a blank screen and prevented me from completing the task. After trying several times unsuccessfully, I decided to unsubscribe and request a refund on the basis that the product/service I paid for was not delivered. The app was faulty and did not fulfill what the app was advertised to do. I emailed 30 minutes after downloading to request a refund. It has now been 5 days of requesting a refund, and each response from the company is a canned response saying the request is received and they will let me know when they have an update. They will not acknowledge that I asked for a refund nor let me know when I can expect that refund to be processed. They have not attempted to solve this issue for me. I purchased their app from an ad I saw on Instagram.

  Business Response

  Date: 11/21/2024

  Hello *********

  Thank you for your email. We are extremely sorry about the issues appeared in the app, and for the delays in our communication. Our team is experiencing an increased flow of inquiries, and we regret we were not able to update you on your refund sooner.

  As mentioned directly in our direct communication, the refund was initiated from our side on Nov 8. It may take up to 10 workdays to settle on your bank account. We are also attaching the screenshot from our payment provider as a confirmation.

  We had reported this issue to our technical team, and the issue had been resolved.

  If you need further assistance, we will be happy to help. Kindly reach out to us as [email protected] or [email protected].

  Best regards,

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22528049
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and paid $1 for 7 day trial to use this company November 21, 2023. I requested to cancel the same day because the business is not what it was advertised to be. I submitted multiple requests to cancel again on November 30 and December 9.
  
  The company to continues to ignore my request and charge my account without my authorization.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the email I wanted to end my trial before the 7 days and I’m still being charged money. This business is a total
  Scam.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zeely is a scam! They take your card info for $1 trial and they charge $119 no customer service. The only way to cancel is by emailing them and when you do so they tried to offer you a week free even though you tell them no I just want to cancel & there no way to cancel!! No customer

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an account with Zeeky in November 2023. I subscribed under a trial period. After setting up the account services I realized the app would not be beneficial to me. I submitted a request to cancel my subscription- which is the method they provide for cancellation. I received various notifications that Zeely was attempting to withdraw $87 - $45 at random. On Dec. 24 Zeely withdrew $45 from my account although my subscription was cancelled.
  
  Zeely scammed many people utilizing the practice of intentionally failing to cancel subscription services. Google provides countless examples if Zeelys victims.

• Initial Complaint

  Date:12/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I went through the process of setting up an account, I decided not to download the app and cleared out my info. They still was able to retain my card information and charged me $119. I immediately emailed [email protected] and told them to cancel it. It was a few days later they charged, but on their app they said cancel within 7 days.
  I have emailed 5 times and as of Dec 23, 2023 they have tried to charge again another $119. They do not reply to emails and they should be shut down. This company is fraudulent and based on the number of complaints, action should be taken immediately so that they won't steal from anyone else.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pulled funds after I explicitly tried to delete my account with them. If I am trying to delete my account, why would I continue with their services? I contacted them during my "free trial" period to delete my account. They emailed me stating "congratulations" on moving forward not once but twice. Which I emailed them back all week asking to cancel my subscription and refund my money. I should not have to resort to my bank and reporting them at these lengths.

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be able to cancel my account I'm not having the opportunity to be able to receive actual orders. And get a refund the site is not as described for orders.