Reviews

Review Details

• Review fromMiriam S

  Date: 06/12/2025

  1 star
  DO NOT UNDER ANY CIRCUMSTANCES USE ZEELY. they steal your money!!!!!

  Zeely Inc.

  Date: 06/20/2025

  We’re really sorry to hear about your frustration, and we understand how upsetting unexpected charges can feel. Zeely is a verified company trusted by over 10,000 small business owners. We’re transparent about all subscription details. That said, we always take concerns seriously and aim to resolve them quickly.
  
  We’ve looked into your case and already processed a full refund to your original payment method. It should arrive shortly, depending on your bank’s processing time. The confirmation email has been sent to your inbox.
  
  We truly regret any frustration this may have caused. If you have any further questions, feel free to contact us at [email protected] — we’re here to help.

• Review fromKaren B

  Date: 06/06/2025

  1 star
  There's a free trial you have to sign up for to see all of the details/services. Once I saw this looked suspicious/vaporware, I cancelled THE SAME DAY.
  
  They will ignore you until the 7 day free trial is up and then charge you, unless you cancel your credit card.
  
  There is no way to cancel the subscription on the app OR through the APP stores.
  
  DO NOT USE!!!

  Zeely Inc.

  Date: 11/01/2025

  Dear Karen,
  
  Thank you for taking the time to share your experience with Zeely. We’re genuinely sorry to hear that you were dissatisfied and we take your concerns seriously.
  
  After reviewing our system, we’d like to clarify that Zeely does not currently offer a free trial. However, we did confirm that you enrolled in a promotional offer that grants full access to our highest-tier plan, Growth, at a reduced rate of $29.95 for the first four weeks. This is clearly communicated during the registration process, including details about billing and cancellation.
  
  We also see that your subscription was canceled following communication with our support team. We’re glad we were able to assist with that, and we sincerely apologize for any confusion that may have occurred regarding the cancellation process.
  
  At Zeely, we are committed to transparency and customer satisfaction. All users are able to manage their subscriptions directly via the platform or through the app stores, depending on the original sign-up method. If there was any difficulty navigating this process, we truly regret the inconvenience and are continuously working to make this clearer and more accessible.
  
  We remain available and happy to answer any further questions. Please don’t hesitate to contact us directly at [email protected] so we can ensure everything is fully resolved to your satisfaction.
  
  Sincerely,

• Review fromBRANDON S

  Date: 05/20/2025

  1 star
  Signed up for a free trial reached out to cancel within the allotted time frame. 29.99 then added the boost feature didn't know there was additional charge. No one responded to any of my cancellation requests, then finally today after I was charged they don't want to cancel but instead are pushing me to use the products for 2 months at no charge. The product is of no use to me because it doesn't work for my type of business which I explained in the cancellation requests.

  Zeely Inc.

  Date: 11/01/2025

  Dear Brandon,
  
  Thank you for taking the time to share your experience - we truly value all feedback, even when it highlights areas where we can improve.
  
  After carefully reviewing our records, we can confirm that your account was enrolled in a promotional trial offer that provides access to our full Growth Plan at a discounted rate of $19.95 for the first two weeks. Please note that at this time, Zeely does not offer a free trial; our promotional offers always include a clearly disclosed price and duration at the time of sign-up.
  
  Regarding the “Booster” feature, we’d like to clarify that this is an entirely optional upgrade. It is not activated automatically, and users must explicitly confirm any additional purchases before they are applied.
  
  We also want to apologize for any delay in addressing your cancellation request. As of now, our records indicate that your subscription has been canceled and the final payment has already been refunded in full. We regret any inconvenience or frustration this may have caused and are committed to ensuring a smoother support experience moving forward.
  
  As for your comments regarding business fit - we want to emphasize that Zeely is designed to support a wide variety of business types, including travel agencies. Many of our users in the travel sector successfully create engaging ads, drive traffic, and generate bookings using our video tools and AI-powered campaign templates.
  
  We truly regret that Zeely did not meet your expectations. Should you wish to explore additional options or share further feedback, our team is always available at [email protected].
  
  Sincerely,

• Review fromMATTHEW C

  Date: 05/15/2025

  1 star
  Signed up for 29.95. During the setup process they recommended this boost feature. Did not mention it cost any additional money and didn't even see anything else on the screen to press. So i pressed it and was immediately charged another 39.95. So trying to get that back. Then when I check my subscription it's been upgraded to 79.95 a month. I'm glad I used a generated card from privacy.com and can close the card. Because it sounds like I'm not getting any money back and questionable if my subscription will be canceled or not.

  Zeely Inc.

  Date: 11/01/2025

  Dear Matthew,
  
  Thank you for taking the time to share your experience with Zeely. We genuinely appreciate your feedback and are sorry to hear that your experience did not meet your expectations.
  
  After carefully reviewing your account, we can confirm that you enrolled in our introductory promotional offer, which provides full access to our premium Growth plan at a discounted rate of $29.95 for the first 4 weeks. As outlined in the terms at the time of sign-up, unless the subscription is cancelled, or changed during this period, it automatically transitions to the standard monthly rate of $79.95. In your case, this transition attempt was unsuccessful due to a declined charge.
  
  Regarding the Boost feature, we’d like to clarify that this is an entirely optional add-on. It is not automatically applied, and users can skip it during setup using the clearly marked “skip” button. We understand there may have been some confusion during this step, and we apologize for any inconvenience caused. We have already refunded the Boost charge and cancelled your subscription.
  
  We also want to assure you that Zeely is committed to transparency and user control. All charges, upgrade conditions, and cancellation methods are clearly communicated in our onboarding flow and terms of use. We are actively working on improving the clarity of optional features to avoid any future misunderstandings.
  
  If you have any further concerns, please don’t hesitate to reach out directly to us at [email protected]. We’re here to help and would be happy to address anything else you may need.
  
  Sincerely,

• Review fromMarie G

  Date: 03/18/2025

  1 star
  Zero stars. Tried for a trial run and had no clicks whatsoever. Asked to close the account and they said they would, months later I have screenshots showing the subscription was canceled and they still tried to bill me for $79.95. Do not do business with this app.

  Zeely Inc.

  Date: 11/01/2025

  Dear Marie,
  
  Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met, and we understand how frustrating this must have been.
  
  After thoroughly reviewing our records, we were unable to locate any active subscriptions, accounts, or cancellation requests associated with the email address you provided. It's possible that the subscription was registered under a different email.
  
  We would very much like to assist you directly and resolve this matter to your satisfaction. Please reach out to us at [email protected] with any relevant details (such as the email used to create the account, screenshots, or payment info), and our team will be happy to investigate further and take the appropriate action, including any necessary refunds.
  
  At Zeely, we are committed to transparency and customer satisfaction, and we appreciate you bringing this to our attention.
  
  Sincerely,

• Review fromJoel R

  Date: 01/09/2025

  1 star
  Fraud - scam - they charge and charge and take weeks to reply and refund. And then fail to actually refund. DO NOT DO BUSINESS WITH THESE PEOPLE.

  Zeely Inc.

  Date: 11/01/2025

  Dear Joel,
  
  Thank you for taking the time to share your feedback. We’re truly sorry to hear about your negative experience and appreciate the opportunity to clarify this situation.
  
  After reviewing our records, we can confirm that your subscription was successfully canceled and that a refund was processed to your original payment method. Our team also sent a confirmation of the completed refund to your registered email address.
  
  We understand how frustrating delays in communication can be, and we’re continually working to make our support and billing processes faster and more transparent. Please rest assured that Zeely is a legitimate platform trusted by many users for its AI-driven marketing tools, and we take all refund and support requests very seriously.
  
  If you have any further questions or need additional documentation, we invite you to contact us directly at [email protected] — we’ll be happy to assist and ensure all your concerns are fully resolved.
  
  Sincerely,

• Review fromNakia D

  Date: 12/30/2024

  1 star
  Absolutely Fraudulent
  I had a terrible experience with this service. They continuously charged me without any prior notification, and the results they promised were completely misleading. The application even generated false testimonials about my product, which raised serious concerns about the authenticity of their reviews. It’s now clear to me where these so-called "positive" reviews originate.
  
  Additionally, their cancellation and billing policies are extremely unclear, making it unnecessarily difficult to stop the charges. I would not recommend this service to anyone. Proceed with caution if you’re considering it!
  
  
  

  Zeely Inc.

  Date: 11/01/2025

  Dear Nakia,
  
  Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  After a review of our records, we were not able to locate an account, active subscription, or any prior communication associated with the email you used in this review. It’s possible your account was created under a different email address. If you can share an alternative email we will promptly look it up and clarify any billing questions.
  
  Regarding the mention of “false testimonials”: Zeely does not create or publish customer testimonials for users. Some of our templates include placeholder review blocks meant purely as examples. These are fully editable by the user and are provided so that you can replace them with your own real customer reviews. We strictly prohibit misrepresentation and encourage users to present accurate information about their products.
  
  On billing and cancellation: our subscriptions, pricing, and renewal terms are disclosed at checkout and inside the app. Users can cancel at any time from the subscription screen; once canceled, future renewals stop, and any applicable refunds are handled per our Terms. If you believe there were unexpected charges, we will gladly investigate and, where applicable, refund in line with our policies.
  
  We take concerns about clarity, communication, and user experience seriously and are continuously improving in-app notices and help articles to make the process simpler and more transparent.
  
  So we can assist you directly, please email [email protected] with:
  the email(s) that might be tied to your account,
  a brief description of the dates and amounts in question.
  
  We will prioritize your case and follow up with our findings and any corrective action needed.
  
  Sincerely,

• Review fromGia P

  Date: 11/29/2024

  1 star
  If I could give 0 stars I would. I initially downloaded the app to help with my business. The ADS I saw looked amazing. But when you actually download the app, it's not the same quality that they're advertising. I played around with it for maybe five minutes i did pay the $29.95 for the subscription. Otherwise, I would not have been able to make a decision, so I ended up not liking it. And within the first 10 minutes reached out to customer service had canceled my plan and requested a refund. Well, now it's been about 3 weeks. And no one has reached out to me to help me get my money back. I am guessing I will have to dispute this with my bank every time I do reach out. I say this is a little insane. No one has reached out to me and then just say sorry. There are long. Wait times I am in customer service. This is Unfathomable. I should have read these reviews before I tried this app

  Zeely Inc.

  Date: 11/01/2025

  Dear Gia,
  
  Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify this matter.
  
  After carefully reviewing our records, we can confirm that your subscription was successfully canceled and a refund was processed to your original payment method. Confirmation emails regarding both the cancellation and refund were sent to your email after your request.
  
  We sincerely apologize if there was any delay or confusion in communication. Our support team always aims to respond as quickly as possible, but response times can occasionally vary during high-volume periods. We continue to improve our systems to make cancellation and refund handling faster and more transparent.
  
  Regarding your comments about the app content and ad templates: the examples shown in our ads are demonstrations of features available within the Zeely platform. Actual ad results may vary depending on your selected templates, images, and target audience setup. We’re committed to helping users achieve real marketing results and always welcome feedback on how we can make this process easier.
  
  If you have not received your refund confirmation or wish to review any additional details, please contact us directly at [email protected] - our team will be happy to verify the transaction and provide full documentation.
  
  Sincerely,

• Review fromAdam K

  Date: 11/26/2024

  2 stars
  I initially signed up for the premium subscription. Had issues with the platform working on my iPhone which had a software version that was sufficient according to the app specs. Couldn’t get to the point of publishing an ad, the app would freeze and crash. They fixed the app a few weeks later and I was able to run an ad.
  The ad I ran was projected to receive 15,000 impressions, statistics only yielded 5,000. Ad clicks ended up being just shy of 500, which isn’t terrible in my opinion considering I paid $125.
  The issue was that not a single person that clicked on the ad clicked the “add to cart button” or navigated to ANY OTHER PAGE on the website. That seems super suspect. It’s almost like they have bots going into the ad, navigating to the landing page you establish… and that’s it! Out of just under 500 people, not a single one clicked on another page on my website? Come on. I have people finding my site organically through Google driven by TV ads and they have no issue viewing, navigating, and buying my products daily.
  I don’t usually do this… but I’m going to say it.
  Zeely is a scam. AI to create your ads and AI to visit your website. Unfortunately, not too far fetched these days, am I right?

  Zeely Inc.

  Date: 11/01/2025

  Dear Adam,
  
  Thank you for taking the time to share your detailed feedback. We’re sorry to hear about your experience and appreciate the opportunity to review this matter.
  
  After checking our records, we located an account associated with the email used for this review; however, we did not find any active ad campaigns launched from this account. It’s possible that your campaigns were set up under a different email address. If that’s the case, please contact us directly at [email protected] — we’ll be happy to investigate further and provide you with complete data from Meta Ads Manager for transparency.
  
  We also want to assure you that Zeely does not use or generate bot traffic. All advertising campaigns are run officially through Meta Ads Manager (Facebook and Instagram’s verified ad system), which means all impressions, clicks, and engagements are real and verified by Meta. We can provide screenshots directly from the Meta platform to confirm the performance of your ads.
  
  We regret that your initial app experience was affected by a temporary technical issue, which was later resolved, and we appreciate your patience as our team continues to improve the platform’s reliability and transparency.
  
  If you’d like us to recheck your campaign setup or review the traffic data in detail, please reach out to [email protected] — we’ll gladly help clarify everything and make sure your concerns are fully addressed.
  
  Sincerely,

• Review fromJackson R

  Date: 10/17/2024

  4 stars
  The interface is easy to understand, beautiful and easy to manage, which is also very important, because then it is easier to create and manage any content without being stuck in one place.