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Business Profile

Associations

AARP

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

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AARP has 43 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 125 Customer Reviews

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    Review Details

    • Marc G

      Date: 01/02/2024

      Has draw on my bank account...more than doubled premium with no notice...called customer service...non English speaking person who couldn't help...crooks...crooks...crooks...

      AARP

      Date: 01/05/2024

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. I will be contacting you directly for additional details of your concerns.

    • Dewy S

      Date: 12/23/2023

      I would leave a 0 star review if possible. No wonder they run continuous advertisements on television stating that you can trust AARP, and that they are helping to protect our Social Security. Nothing could be farther than the truth, nothing but a moneygrab allowing seniors to live on crumbs. They have had decades to work on helping seniors and look where we stand.

    • AJ S

      Date: 12/19/2023

      Placed an order for 4 Carnival Cruise gift cards in the amount of $360.00 got an error. Contacted aarp customer service and was told it didn’t go through. I received a text message from my credit card of a charge in the amount of $360.00 called back and told them it went through because I was charged and it’s pending.
      They told me they didn’t see the charge on their end. I called my credit card and was told yes aarp has charged your card. I still have not received my gift cards and I am highly upset. There are many others like myself who has been charged with no gift cards.. These gift cards are for my military family and now I’m here waiting on someone to help me so I can either file a dispute with my card or they send me my gift cards. I will never renew. This is unacceptable and unprofessional. Update your systems so that things can be processed properly.

      AARP

      Date: 12/21/2023

      Dear Ms. S****,
      I know our Consumer Care Ombudsman Team representative has reached out to you to explain there was an issue with your credit card and what you were seeing were "pending" charges and not actual debits. These should clear from your card account shortly.
      We thank you for your active AARP membership as well as your participation in AARP Rewards and wish you a happy holiday season.
      Sincerely,
      Bruce
      Consumer Care

    • bob k.

      Date: 12/15/2023

      AARP rewards program, which I am a member of for many years, has become a program which has a huge flaw when it comes to their "daily deal." The program does not work when they have a popular gift card, i.e. Home Depot, Lowes, Kohls.

      Whenever I try to purchase it, and I have tried many times, the program lets me add it to the cart and then says it is sold out. Each and every time I have tried at noon, when it starts. It is physically impossible to get these cards from their program.

      I have complained and reported this to their customer service department and they have done absolutely NOTHING. It is a gimmick and leaves their customers' frustrated.

      Don't pretend to offer these to customers...it is a total gimmick program. Again, only when it pertains to the popular gift cards; no issues for the ones that aren't.

      Shame on AARP for continuing to offer something that does not exist and just makes customers' like me mad.

      AARP

      Date: 12/19/2023

      Dear Mr. K****,
      Thank you for your AARP membership and for your membership in AARP Rewards as well as for your comments.
      Please be assured that all daily deals are genuine and are purchased by our loyal members, like yourself. As you noted, you've had positive experiences purchasing less popular items in the past. Regrettably, the most substantial discounts are in high demand, and the promotional inventory is limited in quantity.
      Your feedback is valuable to us, and we have taken steps to extend availability by limiting the purchase of each daily deal to one per person.
      Thank you for being a valued member of AARP Rewards.
      Happy Holidays.
      Sincerely,
      Bruce
      Consumer Care

    • JF C

      Date: 12/11/2023

      I'm 68 and just sold my company today. Over the years I have checked into AARP benefits in anticipation of not working any further on no occasion, be it evaluating insurances, consumer discounts, or Medicare health or drug supplemental insurance programs, Etc, that they promote to at best ever offer a savings to its membership that could not be easily found for 15% less or greater on the internet. AARP takes advantage of senior citizens ignorance or the false hope they seed to seniors thru their multi-million advertising campaigns paid from their membership funds. Violating a trust IMHO they disingenuously and knowingly create!

      AARP

      Date: 12/14/2023

      Thank you for contacting AARP via the BBB portal. Your feedback is invaluable to AARP and I have taken
      note of your views. Comments such as yours are regularly reported to our
      editors, program coordinators, and legislative analysts. Our Board of Directors
      and National Policy Council consult these reports when determining the future
      course of AARP. We are constantly weighing policy options and exploring better
      ways to serve our members, so we hope you'll continue to take the time to share
      your ideas, concerns, and opinions with us.
      Thank you again for taking the time to write.  Please do not hesitate to contact us if there
      is anything we can assist you with in the future. 

    • Chris J

      Date: 12/11/2023

      They provide a decent rate the first year, after that they continue to raise there rates with out a notice. They are scamming people who have auto pay. Not recommended to have this company. I, had to find someone else because this AARP is not accurate.

    • Vivian P

      Date: 12/04/2023

      This is a waste of money. Their call centers are outsourced to people who not only are off shore, but pretend to not understand discounts from reputable chains.

      AARP

      Date: 12/08/2023

      Thank you for contacting AARP via the BBB portal regarding your concerns with one of our providers. I will be more than happy to look into this for you, but I will require additional information in order to do so. I will be contacting you at the email address provided to obtain details of your concerns. 

    • Kathryn P.

      Date: 11/27/2023

      Will not cancel an order they are holding and will not deliver items paid for.

      AARP

      Date: 12/01/2023

      Dear Ms. Plunk,
      Please accept our apologies for any inconvenience or frustration you may have experienced with your AARP Rewards purchase.
      I have spoken with the Consumer Care Ombudsman Team representative who has been resolving your issue. Apparently it was a delay due to a different credit card being used for the purchase of the gift cards. The issue has been resolved.
      We appreciate your past and continued support --- and wish you a happy holiday season.
      Sincerely,
      Bruce
      Consumer Care

    • Kevin H

      Date: 11/27/2023

      Renewed my membership for 2 years as they were offering a "classic courier" for free, but what I received was a 3-piece accessory set to put my toiletries in when traveling. Not at all what was pictured, and I feel deceived. When I called to find out where my courier was, they said they ran out, so they sent me a substitution. I am very disappointed with this substitution and asked for a refund. They told me it would take over a month for them to issue the check.

      AARP

      Date: 12/01/2023

      Dear Mr. H****,
      Thank you for your comments. I reviewed your phone call to our contact center and our representative did try to provide a satisfactory replacement for the out-of-stock premium item. However, you asked for a refund, and our agent complied with your request.
      As your payment was made by check, we provide a timeline of 4 weeks to take processing as well as slower USPS delivery windows during the holiday season into the equation, so as not to set unrealistic expectations. You may receive the refund sooner than anticipated. Had your payment been made by credit card, refunds usually appear within 24-48 hours.
      We thank you for your past support and hope to see you back in the not-too-distant future. Wishing you a happy holiday season.
      Sincerely,
      Bruce
      Consumer Care

    • Selina F

      Date: 11/10/2023

      What people don't understand about auto pay is only use it for house & vehicles.
      AARP IS ONLY A BROKER

      AARP Is a 3rd party entity.
      1. You PAY AARP.
      2.AARP gets company's to get you discount.
      3. You pay for the company for discounts.

      So if there is a hiccup you have to use the company you payed for the services.

      ARRP IS ONLY A BROKER & THATS THE BOTTON LINE

      AARP

      Date: 11/13/2023

      Thank you for contacting AARP through the Better Business Bureau comment section. In an attempt to assist, I will be sending you an email requesting further details of your concerns. Thank you.

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